A first class service starting from the call to kgm to explain our bad luck, as a stone had been thrown from the wheel of a vehicle on the motorway and hit our Motorhome windscreen cracking the sc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Took 18 months and an Ombudsman investigation to get a sensible offer on my MX5. I am quite happy to continue to ACCURATELY describe my experience with KGM. I will do this in a series of reviews. Ask... Voir plus
L'entreprise a répondu
I WAS TOLD TO HAVE MY WINDSCREEN FITTED BY AN ALTERNATIVE SUPPLIER AND PAY FOR IT, I WAS TOLD I WOULD BE REIMBURSED FROM MY INSURANCE COMPANY. THIS I DID AND I WAS REIMBURSED PROMPTLY WITH NO FUSS. TH... Voir plus
L'entreprise a répondu
Other companies could learn a lot from KGM I had an issue, they reached out to me & resolved without hesitation. Great communication from them, resolved super fast, exactly how an issue shoul... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Coordonnées de contact
Royaume-Uni
- kgmus.co.uk
4,0
Bien
917 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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All went according to plan.
28 août 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very helpful when it comes to sorting…
Very helpful when it comes to sorting out the problem many thanks
11 septembre 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Had to sell my van
Had to sell my van, got £28 back from the insurance, daylight robbery, you absolute load of con artists, avoid avoid avoid
7 septembre 2026
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
one phone call and all sorted very easy
20 août 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
I have an ongoing claim with them
I have an ongoing claim with them, been 2 weeks and they say they will call me and they never do, I had. 16 min conversation with”Scott”, who claims, “they all come to me as I know it all”, repeating himself 3 times that this is what we need and then instantly confirming 3 times, you have provided it. I said if your repairing, hurry it up and it it’s total loss, which they keep saying then pay out. I have not had an accident so it’s all new to me but they keep waggling and zero action. I have had friend and family have cheap insurance companies and we’re sorted in a week. Fingers crossed this gets resolved, definitely NO to renewing or even using them in future again. Defo use another company and avoid all hassle. UK based telephone Center so was happy but complete opposite of what I expected. Incompetent, a lot of waffle, no progression and poor service, would give Zero if I could!!!
1 septembre 2026
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Windscreen hit by stone
Windscreen hit by stone, needed replacing - all done very efficiently.
7 août 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Windscreen cover
Easy enough to contact KGM (after first calling our broker Brentacre). Was given a contact number for windscreen company and was booked in over telephone to replace windscreen with no issues (other than having to wait a few weeks for an appointment but that wasn’t down to KGM).
16 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Am away on hoilday and crack windscreen…
Am away on hoilday and crack windscreen , and they haven’t come to me me zero contact and now i find out (from howdens ) the windscreen cover only covers up to £500 absolutely ridiculous
14 août 2026
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Would have been 5 * but.....
Would have been 5 * but the call was about a chipped windscreen repair and I was on The phone for nearly 30 ,minutes.
10 août 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right. Sorry to hear what should have taken minutes ahs taken you half an hour, but glad overall that you seem pleased with the service.
Thank you again for leaving us your review
KGM Underwriting Services
Thanks again
KGM Underwriting Services
When having trouble with auto…
When having trouble with auto windscreens the staff i delt with in the phone realised iwas having a serious problem passed me on to another provder which came through with fling colours
10 août 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
unhelpful and exploitative company
whilst the customer service was friendly, I've had nothing but disappointment with this company. I inquired to increase my mileage and the fees quoted are absolutely outrageous. At these prices it would be significantly cheaper to just lease a bike long term, it is completely unjustified and just goes to show that once they have you locked into a contract they don't care. If they're not going to make a profit out of it then there's absolutely no incentive for them to help you it seems.
They also talked me into purchasing several add-ons, one of which being helmet and leather protection, however I was misled over what this provided. When my helmet was stolen I was informed that it only covers in the event of a crash. It's my fault for not reading the small print further but this isn't an option when discussing over the phone, I wouldn't have purchased this add-on had I known then that it didn't cover thefts.
Overall I can safely say I won't be using them again and I'd recommend others do the same.
13 août 2026
Avis spontané
Réponse de KGM Insurance
We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are truly sorry to hear that you have faced these challenges.
Firstly we need to establish that you are a KGM customer and that your concerns relate to interactions with our business and not another. Could you please let us have your policy number only.
KGM does sell motor insurance via a network of brokers, it is unlikely then that your dealings have been with us.
Also we do not sell any add-on products you refer to here. It is therefore our belief you may be reviewing a different business with your comments here.
We would like to look into this further and see if we can assist and put things right for you.
If you could provide a little more detail or if you wish to pursue via our complaints team, they can be contacted at complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Kind Regards
KGM Underwriting Services
Trying to be honest as possible with…
Trying to be honest as possible with this one. I was in an accident and settled for total loss, insurance was with sterling underwriting by Kgm, sterling where less than helpful also until I give them a bad review, then everything changed but I’ll not be taking down the review as I should’t have to take time out of the work day to do these things, which brings me to know, sterling informed me that all I had to do to settle and Recive payment was to ring Kgm and give them my national insurance number, which has been given already at this point on several occasions to Kgm and sterling but we know the like us to jump threw hoops so I don’t that and low and behold 2 weeks later still nothing, so I’m on here taking time out of my work day once again to try and force there hand to bring this to an end.
13 août 2026
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Windscreen Replacement
Carried out by a local branch of Auto Windscreens the windscreen was replaced quickly and showing an excellent quality of workmanship.
18 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Good quick service
21 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
I called for a service regarding my…
I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement. But I would still say the service was good; she checked some security questions, and I was all set to speak to Auto Windscreen.
26 juin 2026
Réponse de KGM Insurance
Many thanks for taking the time to leave us your feedback.
Option 1 on our claims line, should transfer you straight to Auto Windscreens. Sorry if you had trouble getting put through, we will investigate.
Once again, your feedback is really appreciated
KGM Underwriting Serivces.
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