A first class service starting from the call to kgm to explain our bad luck, as a stone had been thrown from the wheel of a vehicle on the motorway and hit our Motorhome windscreen cracking the sc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Took 18 months and an Ombudsman investigation to get a sensible offer on my MX5. I am quite happy to continue to ACCURATELY describe my experience with KGM. I will do this in a series of reviews. Ask... Voir plus
L'entreprise a répondu
I WAS TOLD TO HAVE MY WINDSCREEN FITTED BY AN ALTERNATIVE SUPPLIER AND PAY FOR IT, I WAS TOLD I WOULD BE REIMBURSED FROM MY INSURANCE COMPANY. THIS I DID AND I WAS REIMBURSED PROMPTLY WITH NO FUSS. TH... Voir plus
L'entreprise a répondu
Other companies could learn a lot from KGM I had an issue, they reached out to me & resolved without hesitation. Great communication from them, resolved super fast, exactly how an issue shoul... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Coordonnées de contact
Royaume-Uni
- kgmus.co.uk
4,0
Bien
917 avis
Demande des avis aux clients
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the hole cracked whilst being drilled.
14 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service.
I would hope our supplier made things right at the time, but if there is anything you are not satisfied with, please let us know and we will look into it for you.
Kind Regards
Kgm Underwriting Services
Quick and efficient.
Everything dealt with quickly and efficiently. New windscreen fitted within a few days.
15 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Honest reliable service.
15 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Had to go to the ombudsman after…
Had to go to the ombudsman after battling KGM for 18 months over the offer on my written off car. Apparently 18 months of stress is worth 200. Don't touch these people - don't ask me ask the FCA. Strange things going on with the FCA and KGM.Thanks for your response. I report to an APPG on financial fairness. Why was the complaint moved to Zurich and why are you having regulatory issues with the FCA. Apparently Zurich are dealing with with this your response does not mention that
20 juillet 2026
Avis spontané
Réponse de KGM Insurance
Good morning,
I see that this is your fourth 1 star review of KGM, regarding the same matter.
You have been through the correct complaints process and escalated the matter to the financial ombudsman service.
It appears you are still not satisfied.
The only channel remaining open is litigation and we proposed this course of action to you, some time ago.
We are happy to appoint solicitors to accept service of proceedings you need to raise, which will get you a further independent view from a judge.
But we are not willing to communicate further via this public channel.
If you want details of our solicitors and where to serve your proceedings, please email or call and these will be provided.
We look forward to hearing from you.
Kind Regards
KGM Underwriting Services
Easy to negotiate through
Easy to negotiate through.
Great job by the company you chose
2 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
A very smooth and efficient service…
A very smooth and efficient service both when reporting my windscreen claim and having the work done.
1 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
REPLACEMENT WINDSCREEN
Truly brilliant service from start to finish competent engineers who were courteous and extremely helpful
An excellent completed job in a super fast time magnificent service.
2 juillet 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Good service
29 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very helpful snd frenndly
8 mai 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Easy to book engineer was…
Easy to book engineer was pleasant,polite and did a good tidy job.
23 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Handled my windscreen claim quickly and…
Handled my windscreen claim quickly and efficiently on my transit van. Excellent.
18 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very easy process and all sorted…
Very easy process and all sorted quickly. Repair carried out very professionally.
23 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
A useless waste of space
A useless waste of space, unenjoyable to experience and so ineffective at dealing with what matters that they almost make this existing government look good. They had the gall to send an automated email soliciting a free review. So here it is:
A rear window shattered and needed replacing. Nothing uncommon or unusual there. Despite the high excess, I progressed. I may as well have asked for Stevie Wonder to help me tie my shoelaces. After a longer delay than expected, I was advised that the only glass they could supply was untinted, and that I would then have to subsequently arrange the tint. Given that my van is fitted out with relatively industry-standard privacy glass, that was not an acceptable or reasonable solution for me.
This was extremely dissatisfactory and questions the very essence of why I pay for insurance in the first place, if it won't provide me with what is needed. If a company is pleased to provide, underwrite or support an insurance policy, they should then provision for the (paying) customer fully in the event of a claim - not leave them in the lurch, with further problems to resolve.
When something goes wrong with your vehicle and your insurance policy supposedly covers it, a) you do not expect to face a disproportionately high excess to remedy and b) you do not expect to then have a load of hassle trying to sort it out yourself. This is compounded even more when you realise that you are the actual paying customer - and as a result, reasonably expect - and deserve - better.
Sadly both situations apply here. I've been left having to source my own quotes, arrange the replacement myself, pay upfront for this, and doubtless undergo the tedium of having to claim back from the insurance company (less the high excess) with a process which I'd expect will take several weeks at the best. As it is, this has dragged on for 3 weeks now, during which time the vehicle can't be driven.
I view this company as accountable for that.
This is yet another example of where the consumer is being overcharged for an under-provided service, frankly. You've earned the 1 star here and may it remain out here on the internet to remind both you and others, that the paying customer when let down has a right to inform and warn others.
3 juillet 2026
Réponse de KGM Insurance
Thank you for getting in touch with us about this. I appreciate you taking the time to raise your concerns.
We have reviewed the details of your case carefully. From our review, it appears that the tint on the glass is not the manufacturer’s standard finish. On the remaining glass, there are signs of bubbling and peeling, which suggests that an aftermarket dark green tint film has been applied.
Our glass supplier can provide tinted privacy glass where this is the standard industry specification. However, in this case, the additional film applied to your glass is not part of the standard glass specification, so it cannot be supplied as a like-for-like replacement by the glass supplier.
I have passed this matter to our complaints team and asked them to contact you directly. They will review the position, help progress the claim, and provide you with a full response to your complaint.
Kind Regards
KGM Underwriting Services
Amazing
Amazing
My claim was sorted really quickly. I had a new windscreen fitted in my subaru. Even with me misplacing some of my documents, they were able sort everything. Very friendly staff , great telephone manner and easy to deal with.
1 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Excellent
Sorted out my chipped windscreen with a same day repair. Would definitely recommend
1 juin 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
There have been constant delays and…
There have been constant delays and cancelled appointments. Can not recommend this at all . Service has been terrible
20 juin 2026
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Smooth process
23 mai 2026
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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