KGORGE Avis 

461
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

The sun shade that we received in our order was perfect for our space! It was clean, very sturdy and seems to be a very high quality construction. It has held up very well through several storms alre... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to say a big thank you to Kgorge for exceeding my expectations which is very rare these days. From my first email with lots of questions and need for special sizing, to their final emai... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Fast delivery and great material, but narrow shape taper I recently ordered an offset triangle sun shade, and I was very impressed by the turnaround time—it was produced and shipped in record time... Voir plus

Noté 5 sur 5 étoiles

Beautiful and functional curtains. Not only do they add a touch of class to our screened-in porch, but they block the strong afternoon sun and they help keep rain out. I also want to mention that I h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rideaux
  2. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces. With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

461 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(461)

30 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

We were very happy when our order…

We were very happy when our order arrived. Warning I will not take long and they will faded drastically. We live in a shaded woods in the state of Ohio. China company do not expect to return, it will cost more than product. Look elsewhere.

11 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

I have been waiting for a credit to my…

I have been waiting for a credit to my credit card for what seems like weeks. When last I inquired, i was topd my 3 pkgs were being examined. The items were never taken out of the box, only opened to check the merchandise and once opened I realized the rods were
the wrong size and closed the boxes
Not sure what could be taking so long

7 mars 2024
Noté 5 sur 5 étoiles

These drapes really are beautiful &…

These velvet blackout drapes really are beautiful & made very well. I have the champagne color & now the blush - they are both lovely but I’m especially fond of the blush. Also in the champagne I ordered the 84 length & in blush I ordered the 96 length & I really prefer the longer length bc the drapes look nice when they puddle on the floor. I like the amount of light that they block out… not fully black out by any means but definitely darkens the room considerably. Highly recommend!

30 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Customer service is awful. Return process is awful.

We ordered the 192" X 276" waterproof sunshade for our backyard. After multiple attempts with different fastening devices we were unable to remove the sag in the middle of the shade with tension. We even used the kit that the company sold as an additional item. The material was just too weak in the middle. The return process has been a nightmare. I'm still trying to get a return address to ship the product back to the company. We've had over a 12 email exchange and at this point I seriously doubt if I'm getting my money back. Awful customer service. Do not recommend at all.

1 janvier 2024
Avis spontané
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We greatly appreciate your support.
Our multiple email exchanges because we understand that the return will waste a lot of your time and extra return fees.

We sincerely apologize that our product did not meet your expectations.
Because the droop of the shade sail is also related to the size you ordered. The larger the size, the easier it is for the middle area to sag.
And we gave you suggestions on this issue and agreed to your return.
We have provided the return information in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

Privacy honored

The curtains worked very well in our Gazebo. We draped open one side & closed the other (3) sides. They especially helped keep out the cold as we sat outside to enjoy the day! Thank you!

25 décembre 2023
Noté 5 sur 5 étoiles

Outdoor Curtains

We ordered outdoor curtains for our patio. These came in a reasonalble amount of time and the quality was just as described. They are heavy duty with nice gromets that should last for a long time. We have yet to determine how the dark cloth with sustain its color when the summer sun starts shining but for now we are very pleased with our purchase.

5 décembre 2023
Noté 5 sur 5 étoiles

We love our new outdoor curtains

We love our new outdoor curtains. We are using them on our from porch to protect the carved wood doors from the sun. They look nice! I purchased the tiebacks in order to be able to tie pack the curtains. Cute!

11 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

I think your return policy is terrible

I think your return policy is terrible. I think the return time should be 1 month. I had unopened curtins and couldn’t return them after 2 weeks. Ridiculous!

4 décembre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
I'm sorry that our return policy no longer has the 30-day provision a long time ago.
For further details, please refer to our comprehensive returns policy: https://kgorge.com/pages/return-refund-policy
Could you pls tell us which order you want to return?
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

Vinyl tarps keeping patio warm

I read the reviews and decided to order vinyl tarps to “enclose” my patio for the winter to keep my orchids protected from the cold. If you considering enclosing your patio, these tarps are excellent. With the use of the tarps and 1 small propane space heater, the large patio has consistently been 12 degrees warmer than the outside temp.

1 décembre 2023
Avis spontané
Noté 3 sur 5 étoiles

Curtains are good quality and arrived…

Curtains are good quality and arrived quickly. Customer service was responsive, and the price was reasonable, however, the color info and photo on the webpage isn’t accurate: the forest green is actually emerald verging on teal. But overall, good curtains, good experience with the company.

8 novembre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

Thank you for your support, and we sincerely apologize for any inconvenience caused.
Regarding the product color problem you mentioned, I'm sorry that there is a color difference between the color of the picture and the actual product. You can also take a look at the product description.
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a nice day!

Warm regards,
kgorge.com

Noté 2 sur 5 étoiles

Took almost month for express delivery …

Took almost month for express delivery and was told refund. NEVER HAPPENED. PRODUCT QUALITY VERY POOR STATED CLEAR HEAVY GAUGE PLASTIC FOGGY AND THIN WAS SUPPOST TO HAVE ENFORCED HOLES AROUND TARP 13FT BY 33FT HAD 4 ONE ON EACH CORNER I FEEL I GOT TOOK ADVANTAGE OF.I AM 76 AND MY MONEY IS HARD TO COME BY. THIS WAS ORDER ED TO TRY AND PROTECT BACK PORCH FROM WIND TO TRY AND CUT FUEL BILL

1 novembre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We sincerely apologize for any inconvenience caused.
Would it be possible for you to kindly take a few pictures that clearly highlight the specific issue and send them to us by mail?
We have also sent you the mail and will try our best to help you.
Waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

Side porch curtains

The curtains we ordered are terrific. They were installed on our side porch and are sturdy and beautiful. Couldn’t be happier.

5 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

You sent the wrong item

You sent the wrong item. Something I didn't want and could not possibly use you and would not take it back, so I had to dispose of it.

4 novembre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

Thank you for your support and sorry for the inconvenience.
Sorry we sent you the wrong size item, just we have fully refunded your order.
And the wrong size item you can dispose of the wrong product yourself, throw it away or keep it.
We also have sent you the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a nice day!

Warm regards,
kgorge.com

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus