KGORGE Avis 

461
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 4 sur 5 étoiles

The sun shade that we received in our order was perfect for our space! It was clean, very sturdy and seems to be a very high quality construction. It has held up very well through several storms alre... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I wanted to say a big thank you to Kgorge for exceeding my expectations which is very rare these days. From my first email with lots of questions and need for special sizing, to their final emai... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Fast delivery and great material, but narrow shape taper I recently ordered an offset triangle sun shade, and I was very impressed by the turnaround time—it was produced and shipped in record time... Voir plus

Noté 5 sur 5 étoiles

Beautiful and functional curtains. Not only do they add a touch of class to our screened-in porch, but they block the strong afternoon sun and they help keep rain out. I also want to mention that I h... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rideaux
  2. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces. With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

461 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(461)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I was looking for exterior drapes for…

I was looking for exterior drapes for the west side of my house. In the summer, the sun shines right into the living room, making the house hotter. The drapes I bought from KGEORGE were perfect and came in colors. Price was right.

15 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Top/Bottom Grommet Curtains

I ordered the top/bottom grommet curtains to make a wind/rain blocker for my hot tub. I measured my space and put in my custom measurements and my curtains arrived in a couple weeks and they fit perfectly. They have been up for a couple months now. They still look fantastic and they do keep wind/rain off of us. I would definitely recommend KGORGE.

6 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

The absolute worst company on the…

The absolute worst company on the market . Poor quality products , poor customer service .

7 octobre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
Regarding your request for a return, we have previously agreed to your request and have provided you with the return information and address.
It's just that we haven't received the logistics tracking number for your return yet. We have contacted you by email and provided a solution. Waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

BEAUTIFUL SHEERS!!

I ordered these sheer tab top curtains to enhance and privatize my patio. I used a tension wire for the rod. It worked great. These were of very good quality and they really make my patio pop. They're waterproof and easy to wash, which is an added bonus. They are sheer enough, while at the same time providing enough privacy. I would definitely recommend them. They came quickly, and as described. Don't hesitate to place an order. I'm very happy. They're exactly what I wanted! Thank you!

14 octobre 2023
Avis spontané
Noté 2 sur 5 étoiles

Return window is too tight

I gave 2 stars because the order I received was what I ordered however once I hung the curtains I didn’t care for them (a little gaudy for my taste), but when I reached out to return them I was one day past the apparent 2 week return window and there “was nothing they could do for me”. A two week return window?! Seriously? Life gets hectic and I have never heard of only having two weeks to return something AND if I had returned them they charge a 20% restocking fee. Needless to say the customer service is lacking with this company. DO NOT ORDER if you are on the fence!

5 octobre 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

Thank you for your support and sorry for the inconvenience.
We deeply apologize that our product did not meet your expectations.
Please refer to our returns policy: https://kgorge.com/pages/return-refund-policy
For your case, we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

High Quality

Fast delivery, excellent water resistant shade sale, fair price. Very high quality in my opinion, really does shed water, but make sure you get the slope right.

29 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

These curtains are Perfect

These curtains are beautiful the quality of the fabric and design exceeded my expectations. and the colour perfect. The Sun Light poors through the stars while significantly dimming the overall light in the room. I love these curtains. :D

17 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Sleeping porch curtains

I needed a custom size outdoor for a sleeping porch. The curtains made for me were perfect. Fabric looks like it will hold up for a long time. I have tried other solutions and this was easily the best.

1 septembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Return Process Took 6 Weeks

I had to return a product to this company, within their return policy, as defined on the company's website. At first, they were refusing to honor the return. After I left a 1 star review on this website, they finally started to agree to honor their return policy. From that point, it took 6 weeks of back-and-forth emails to push them along.

I cannot review the quality of the product, but just know, if you need to make a return, this company is very sneaky, and will try their best to avoid honoring the policy they have laid out. They will try things such as sending a fake "return accepted" email, but never actually refunding the money to your card. This part of the process took about 3 weeks.

I would highly recommend spending a bit more on a reputable brand, and not this type of shady business.

10 octobre 2023
Avis spontané
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
Then we agreed to your return request. The previous suggestion to keep it was indeed because returns cost you time and money.
We also reminded you when confirming the return that product returns and testing will take time, and we also sent you an email when we issued a refund.
Sorry to keep you waiting, but we have tried our best to solve the problems we encountered, and we will work hard to improve in the future.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

Quality Product.

Received my order timely. A very quality material, looks and feels awesome. Hangs very well! Second time I've purchased outdoor curtains from Kgeorge and I'll be back!
Thank you.

6 septembre 2023
Noté 1 sur 5 étoiles

The shade sail is too heavy

The shade sail is too heavy, too thick. After 4 attempts in hanging it, we finally folded it up and put it away. It is not meant for a patio cover.

5 août 2023
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
We have provided you with a solution to the problem via email. And we hope you can check and reply to us in time.
We eagerly await your prompt response.
Thank you for your understanding and cooperation.

Warm regards,
kgorge.com

Noté 5 sur 5 étoiles

The best curtains ever!

The curtains I received were absolutely gorgeous and were at such a fair price. I have looked to furnish my office space with many windows for many hours and was discouraged until I found KGorge Curtains. I have been overwhelmingly happy with the curtains I received from KGorge and the gold color is beautiful.

1 août 2023
Avis spontané
Noté 3 sur 5 étoiles

Customer Service is difficult to work with

After nearly exhausting myself trying to get a refund they finally gave me one after seeing my review on Trustpilot so thank you Trustpilot!

12 juin 2023
Avis spontané
Logo de KGORGE

Réponse de KGORGE

Dear valued customer,

We sincerely apologize for any inconvenience caused during this process. We believe it is important to clarify the situation for both parties involved.

To provide a comprehensive understanding, there are two orders associated with your account. For the second order, you requested a reissue, and we promptly fulfilled your request by sending a replacement package. However, upon receiving the reissued package, you requested a full refund for the first product, which was initially in good condition. After careful consideration, we agreed to your refund request, but we kindly asked for the return of the package, and we will cover the shipping costs. However, we understand that you are currently unwilling to return the product and are seeking a full refund from our end.

Following negotiations, we proposed a partial refund, allowing you to keep the product without returning it. You agreed to this arrangement. We have been actively working to resolve your concerns, but we have noticed that your requirements have changed multiple times.

It appears that you would like to keep the package without any issues while requesting a full refund from us. We have been trying to confirm the appropriate refund amount with you, but it seems that this issue was avoided in your communications. We have sent you multiple emails, and we kindly request that you respond as soon as possible in order to expedite the resolution of your matter.

We genuinely value your satisfaction and aim to address your concerns promptly. Please provide us with a timely response so that we can resolve this matter to your satisfaction.

Best regards,
kgorge.com

Noté 5 sur 5 étoiles

The curtains were exactly as described, luxury!

The curtains were exactly as described. Actually, even better than what i expected! They’re luxurious and sooo soft! I’m so happy with them and the KGORGE Comoany was great…fast delivery, packaged well and in a good time frame! My daughter loves them too and called to ask me once she got back home, where I had gotten them. Well made, beautiful…great experience!☺️

11 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great curtains and customer care!

We ordered curtains with the Pvc panels for our off grid cabin. They came rather quickly. They where just what we want. The quality was there.
Worked with Kara, costumer service, she was very knowledgeable and helpful. We will order from them again.

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

I use these types of curtains for my…pool room.

I use these types of curtains for my pool room, which is open on one side. Did not want to pay for the fourth screen and door, but the bugs (huge horse flies) kept coming in. I had previously purchased from another company and their product worked but the fabric only lasted 2 years. I have been surprised at the difference in quality, the fabric from my new kgorge curtains is exceptional and I expect will last for years longer. The grommets are strong and the entire panel hangs perfect. I am totally happy with the shopping experience and the communication during shipping.

23 août 2023
Avis spontané

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