Kidskam Avis 

63
TrustScore 3 sur 5

2,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

My camera has stopped working and I am trying to get in touch with the company - have ignored 4 emails. Any advice on how to get customer service please.

Noté 5 sur 5 étoiles

Bought this camera for my 5 year old grandson, robust, compact, nice little extras with it too!!(carry strap, coloured felt tips, stickers) really good quality for the price, easy for him to use, lots... Voir plus

Noté 3 sur 5 étoiles

Parcel was marked as delivered to a completely different housing estate, with no indication of where it was actually left. There is no customer service phone number, so I issued a query through th... Voir plus

Noté 1 sur 5 étoiles

I wish I’d found these REAL review prior to ordering from this company!! Absolutely SHOCKING service! Disappointing their service doesn’t match their great website and cherry selected 5 star reviews!!... Voir plus


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

63 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,8

Tous les avis

(63)

33 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Unresponsive support and late delivery

Paid for next day delivery, item still hasnt arrived a week later! No contact telephone number and the support@ email address is unresponsive after sending multiple emails, I would not order from this company again, there are alot of other competitors offering a very similar product I would choose them if you are considering g buying this item!

18 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great camera for my 7 year old son

Great camera for my 7 year old son, he hasn’t stopped using it since we got it for his birthday. Sparks creativity and independent play.

7 septembre 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Gina, thank you so much for your lovely feedback! We’re delighted to hear your son is enjoying his new camera and that it’s sparking both creativity and independent play. Moments like these are exactly what we hope to inspire. We truly appreciate you choosing Kids Kam for such a special birthday gift.

Best wishes,
Ashley & the Kids Kam Team

Noté 3 sur 5 étoiles

Tried to cancel the order but was…

Took some time to get a response from support. Product arrived and looked good but returned as no longer needed.

5 septembre 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Nathan, thank you for your feedback. As we offer next day delivery, we’re unable to process cancellations once an order has been placed. Regarding your return, we emailed the details within 24 hours as stated on our website—please check your inbox or spam folder. If you still can’t find it, let us know and we’ll happily resend.

Best regards,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Great camera for kids!

I love this camera. I bought for my son, who enjoyed the instant asked if my traditional Polaroid, but didn't realise how expensive the photos were. This is great, he can take as many pictures as he wants, he also enjoys using the templates. Plus the camera has other fun functions.

6 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Stephanie, thank you for your kind words! We’re so pleased to hear your son is loving his camera and enjoying all the fun features and templates. It’s wonderful that he can explore photography without limits. We really appreciate you sharing your experience with us!

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Cute cam and my little niece really…

Cute cam and my little niece really liked it and it works well as described. Thumbs up.

23 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Yetunde, thank you for your lovely review! We’re so happy to hear your niece enjoyed her camera and that it’s working just as expected. Your thumbs up means a lot to us!

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Great first camera for kids

Bought this for 11 yr old granddaughter but we played with it first. Good value for the price, takes reasonable photos and great for children.i personally feel it is worth the money, nice looking product, sturdy and fun to use.

28 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Suzy, thank you for your thoughtful review! We’re delighted to hear your granddaughter is enjoying her camera—and that you had fun testing it out first too. It’s great to know you found it sturdy, fun, and good value for money.

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Great wee camera!

Arrived promptly. My 7 year old nephew loved the camera and we had great fun together taking photos. I was pleasantly surprised by the quality of the prints which were very clear. My nephew enjoyed playing with the different filters too. Great wee camera!

10 juillet 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Jenny, thank you for your lovely feedback! We’re so pleased your nephew is enjoying his camera and that you both had fun capturing memories together. It’s wonderful to hear the print quality and filters were such a pleasant surprise.

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Great gift

Order and delivery were good. The camera was a gift for a 7 year old to use at a Wedding. It was a huge hit. Easy to set up and use. A great gift for any budding young photographers.
I would definitely recommend.

27 juillet 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Michelle, thank you for your kind review! We’re delighted to hear the camera was such a hit at the wedding and that your 7-year-old found it easy to use. It’s wonderful to know it made such a special gift for a budding young photographer. We truly appreciate your recommendation!

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Great gift for my granddaughter

This was for my granddaughter and she really loves it and there is no worry about the costs unlike using an Instax/polaroid- she lined up her favourite toys and took portraits and it's good you have the original on the memory card

24 juillet 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Dave, thank you for sharing your lovely feedback! We’re so glad to hear your granddaughter is enjoying her camera and having fun creating portraits of her favourite toys. It’s great that she can capture as many memories as she likes without extra costs, and keep the originals on the memory card too.

Best wishes,
Ashley & the Kids Kam Team

Noté 5 sur 5 étoiles

Ordered for great grandson’s birthday

Ordered for great grandson’s birthday. Arrived quickly . Kept well informed about its progress. It is a huge hit and given a lot of pleasure.

27 juillet 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Brenda, thank you for your kind review! We’re delighted to hear your great grandson loved his birthday gift and that the order arrived quickly. It’s wonderful to know the camera has already brought so much joy.

Best wishes,
Ashley & the Kids Kam Team

Noté 4 sur 5 étoiles

My niece loves her camera and has had a…

My niece loves her camera and has had a lot of fun with it. I did experience a few days delay in delivery but this was resolved by the company. Given the comments of others I would suggest that they build in more leeway in terms of the delivery timing suggested online. This is still a great product.

22 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Joanna, thank you for your thoughtful feedback. We’re so pleased to hear your niece is enjoying her camera and having lots of fun with it. We appreciate your comments about delivery timing and will certainly take this on board to improve. Thank you again for your kind words and for recommending the product!

Best wishes,
Ashley & the Kids Kam Team

Noté 1 sur 5 étoiles

KidsKam

Paid for guarantee next day delivery (tracked and signed DPD) so should have arrived on the 22nd August,apparently it was delivered 23rd of August with a photo showing a package on top of a recycling bag (not my address) I have emailed a few times but as yet had no response. Wish I had come on Trust pilot and seen the reviews on here rather than trust the reviews on Kids Kam!

23 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Lynne, we’re very sorry again for the delivery issue you experienced. As mentioned, we refunded the DPD shipping charge and arranged a replacement for the missing item. We understand how frustrating this must have been and truly appreciate your patience while we worked to resolve it. Thank you for giving us the opportunity to make things right.

Best regards,
Ashley & the Kids Kam Team

Noté 1 sur 5 étoiles

Don’t buy from this site

Don’t buy from this site. I bought a smart phone pro for my granddaughter only to find out she has one already. Sent two emails and an online enquiry to the company regarding returning item for refund. Not heard a thing back!! Awful customer service. Stay clear, find another site or similar as this lot obviously not interested once they have your money. Oh well, I will just gift it to kids charity at Christmas.

6 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Lyn, we’re very sorry for the experience you had and for any frustration caused. We truly appreciate your generosity in gifting the item to charity, and we have also processed a refund for your order. Customer care is very important to us, and we’re sorry we fell short this time.

Best regards,
Ashley & the Kids Kam Team

Noté 1 sur 5 étoiles

Robbed by KidsKam

I placed an order for a camera with an extra 6 rolls of paper, the camera arrived but without the extra 6 rolls I paid for, I am currently being told that I definitely received the extra rolls even though I didn’t, the tone of the email from Simon at KidsKam is poor and I feel a customer service course is desperately needed. I wish I had checked the reviews first, lesson learned.

5 août 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Alison, we’re very sorry for the inconvenience you experienced with your order. There seemed to be a discrepancy with the shipped weight, which initially caused the confusion. The replacement rolls are now with you, and we sincerely apologise again for the trouble caused.

Best regards,
Ashley & the Kids Kam Team

Noté 1 sur 5 étoiles

Avoid. No customer service team.

After making an order, I then contacted the company having read about the toxicity of the paper used with these thermal printing products (like receipts). I asked whether the paper was BPA/BPS free.
I have not heard anything back.
I have email 3 times now and have requested a refund given the lack of answers. Still nothing.
Will be reporting to trading standards as there is no information about returns on their website.

6 août 2025
Avis spontané
Noté 1 sur 5 étoiles

I’d be careful with this company

I’d be careful with this company. Tried to return a purchase that was an unopened gift. They barely replied my emails and after I was able to have it returned my refund did not come. I sent emails which were ignored and waited for over a month all with no response. I had to go through my bank to get my money back.

12 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

AVOID AVOID

AVOID AVOID! Money taken - paid for express delivery, order confirmation received and then a weird amazon shipping update. Item is a no show, contacted customer services twice - no reply! Total scam

30 mai 2025
Avis spontané
Logo de Kidskam

Réponse de Kidskam

Hi Gael, we’re very sorry for the experience you had. Unfortunately, Amazon lost the parcel in transit, which is why it didn’t arrive. A full refund was issued, and we apologise again for the frustration this caused.

Best regards,
Ashley & the Kids Kam Team

Noté 1 sur 5 étoiles

The Camera was Faulty

The product was faulty. Failed to power on. When reached out to Customer Support Team they responded to send a video but after that went silent. No response for an exchange or refund. I would recommended to AVOID completely. I wish I had read TrustPilot Reviews prior to ordering.

14 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Ignoring email about return

Was trying to contact their support team to return my order since March 2025 and had no response, just so you know you will not be able return your item after delivery as they will just ignore your request and you will not have a return address to send it back to.

28 avril 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus