My camera has stopped working and I am trying to get in touch with the company - have ignored 4 emails. Any advice on how to get customer service please.
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Bought this camera for my 5 year old grandson, robust, compact, nice little extras with it too!!(carry strap, coloured felt tips, stickers) really good quality for the price, easy for him to use, lots... Voir plus
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Poor customer service
We purchased a children’s camera from this company on 16 October 2024. It was intended as a birthday gift for our grandson. Unfortunately we discovered that his parents had bought him a similar gift. We contacted Kids Kam, asking for the address for returning unwanted items on 29 October. We returned the item on 7 November and have heard nothing since, in spite of sending a further email on 20 November. The address is the wrong one, which they must have known. The company now have the camera and our money (£50). We certainly will not be dealing with this company again and are considering what action to take to resolve this issue.
7 décembre 2024
Avis spontané
Réponse de Kidskam
Hi Geoff Lavender,
Thank you for reaching out to us.
We previously responded to your email regarding your tracking number. As we ask all customers to include their order number for reference, we were unable to locate your return without this information.
If you could kindly email your tracking number to support@kidskam.co.uk, we will process your refund immediately.
We appreciate your understanding and are here to assist you further if needed.
Kind regards,
Andrew
Kids Kam Team
Kids Kam not the ideal company to do business with!
Business Address: MAV LDN LTD, Egerton Gardens, Ilford, IG3 9HR. AVOID. Organisation Number: 15837303
Kids Kam not the ideal company to do business with. Item arrived quickly so that was good.
Goods inside were not protected from and bashes it would get while being delivered. We ordered kids cameras reasonably protected in the actual presentation box but then they were just sent in a plastic bag and the corners of presentation box were bashed slightly, not very good for a gift.
The items arrived without any receipt, which you need to return an item.
The cameras were not what we wanted so we needed to send the cameras back, but they had to be returned with the receipt that was not supplied. You have to then contact the supplier to supply you with the return address.
We have sent 4/5 requests for the receipt and the return address that have not been forthcoming, even though they say the reply will be within 24 hours.
I contacted them by the internal contact form first and then by email with no reply at all, completely quite. There is no phone number either and you just have to wait until someone contacts you.
Best keep away from this company, we should have checked them out better.
A very unhappy customer.
.
28 novembre 2024
Avis spontané
Réponse de Kidskam
Hi Phillip Marsh,
Thank you for your feedback. We're sorry to hear about your experience.
Our products are securely packaged to prevent damage during transit, and we are investigating how your concerns occurred. However, we have since received the returned product, and we can confirm it was not damaged.
As a paperless company, we do not include physical receipts in our shipments. Receipts and return instructions are always available upon request. We understand there was a delay in our responses, and we sincerely apologise for this. As it is a busy Christmas period, replies may take longer than our usual 24-hour timeframe.
Please reach out to us directly at support@kidskam.co.uk, and we’ll ensure your concerns are fully resolved. We value your input and are committed to improving our service.
Kind regards,
Andrew
Kids Kam Team
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