Kittle Photographic Avis 

Not a helpful company at all. A photo purchased previously was molded and cracking and sticking to the glass frame it was purchased in. Their only solution was to fork out for another picture.

The school were my kids go to used Kittle for a couple of years before changing back to the previous photography provider, and my experience was just one of many stories which was fed back to the school and prompted the change.

Avoid at all costs!

Great customer service!
I was initially sad to see the photos of my daughter had glare/reflection marks on her glasses from the flash, but when i emailed customer service for help, Dennis Tuni was very helpful and arranged for edits to be made. He helpfully explained that if i ordered a digital photo it wouldnt change online (to view a sample) but the updated versions be sent across to me, which they were in a very timely way. I was very impressed by the speed, and thoughtfulness of his support -especially at this very busy time of year! Thank you Dennis for all your help!

I ordered a two part pack of photos and unfortunately the framed photo glass was shattered. I phoned Kittlephoto and with a minute was put through to Callum at call centre 3. He kindly and efficiently explained what I needed to do and within few hours he and the company emailed to say my new photo had been reordered. Amazing service

Out for profit only company. Literally zero interest in providing a professional service or product. My child was dumped in front of camera on the floor without any kind of background, one shot photographed with no attempt to make it a good photo. Incredibly disappointed this company was used to capture my child’s first school photo. He himself could have done a better job.

Mind blowing they have school contracts either the results they provide.

I would give zero stars if I could! Rectifying under every review and the amount of nonsense written from this company is beyond me... It doesn't require so many skills to make a simple shot, even if you are photographing a child! The editing / retouching is so artificial. This is not my child on the picture but some AI created image! I barely can recognize my son! So artificial and cutted badly from the real background! That's not a background, it's cutting the person out of the image and placed on blanked artificial background! Educate yourself and stop trying to justify the hard job you are doing. Shame on you, ruining all those children's memories from school! You should be ashamed not only for the poor quality but also for the editing quality! The price tag is insane even if the quality was excellent, which it isn't!
My child has no a normal school picture for a second year because of your unprofessional unskilled behavior. After all real negative reviews, you should discontinue your business and leave it to the professionals that really care about the good quality!

This company is a disappointment! My daughter received the card to order photos over a month ago. I used the QR to check daily if the photo was available. However it never was despite logging my email so they could contact me. When I finally did log in and order, I discovered the photo on the system was from a previous year, rather the the current school year. I have now been offered no refund despite the fact that the incorrect photo was on the website and now do not have my child's year 8 photo! Disgraceful customer service!!

Fantastic service by Callum, answered my query with a perfect resolution. Very happy customer.

We had an issue with photos that had gone missing, between Kittle, the school and home. I contacted Kittle and Callum from customer services was straight on to it and reordered the photos to be sent directly to our house. I couldn't have asked for a better outcome and within a very short period of time.

Made an order but was made aware by callum that the order was corrupt after 10 minutes of email conversation it was all sorted and my order is now on its way

Purchased hoodies fro a school trip from Kittle. Excellent communication. The goods arrived exactly when promised and were of excellent quality. School badge embroidered to high quality and pupil names printed across the back. The pricing surprised me, literally 3/4 cost of what had been quoted for like for like products by other companies.

Disaster

Waste of time , terrible quality , my son not look natural photos look like taken by unprofessional person that’s a joke my son first infant school phono and terrible quality plus so expensive .

I will conplain to school also about it .

Just received my son’s first reception photo and it is awful! His eyes are closed on it and they only took one! Never in my life have i heard of a photographer only using one image for a parent to choose from and charge £20 for a download. I have never not bought photos of my son before but this will not be getting purchased! I have also complained to the school about the awful picture. Edited: I emailed the company and they have got back to me and said they will do it again next time they are at the school so they have tried to rectify the problem

Extremely disappointed with Kittle photography. Our daughter’s first year 7 secondary photo absolutely ruined by them not telling her to straightening her tie. I complained and to be told only one photo was taken. I have never had a photography company only giving parents one photo to choose from. A absolute awful company. The lady that tried to help me was genuinely lovely but who ever took the photo needs to get a new job!

To add to your reply, the lab checked and there wasn’t an alternative photo, if you take one that’s what happens also not once while I was complaining was an editing service mention and I highly doubt that’s true and lastly teacher or staff are not in front of the child while the photo is getting taken, so the fault lies with the photographer who should of been more observant before snapping the photo, and to check the image on the camera before moving to the next child.

Great customer service whilst getting our Leavers Book compiled and lovely production quality

I had a fantastic experience with Kittle Photo! Their service was top-notch from start to finish. Communication was clear and incredibly speedy, they responded quickly to every message. The editing process was seamless, and the final photos turned out beautifully. Highly recommend for anyone looking for professional and reliable photo services!

If I could give zero stars I would.
This company must be a scam. There is no way they can be so incompetent for so many years. They basically have a monopoly, if you want school or class photos you have to use them. I stopped buying individual photos a long time ago due to the poor quality and just plain poor photography skills. Their website is a joke, it’s the worst user experience I have seen in decades! You have to wait days for an email to change password. This is the last year I will buy anything! It’s a shame but just not worth the aggravation.

Another year another horrible dull photo… very poor quality of work yet expensive. Wish our school changed this company! First of all there should be provided a few photos to choose from as it is impossible all students look perfect in one photo, there will always be someone who closes their eyes or look in different direction (unless the photographer is patient and engaging and takes time to get the perfect shot), the backdrop and lightning are terrible. Also, automatically should be provided a digital copy.
This year they did not add the class name which means the frame is different from what they were in the previous years.
Despite so many negative comments there seems to be no improvement year by year.

Yes another totally disastrous experience with Kittle.
School slips were late, despite me chasing with Kittle and the school.
When received, both children were either on the floor or standing on the knees... Contacted Kittle to gauge if any other s were taken so we could at least have a better versions for ourselves, to which after two weeks I was given a negative.
Now I learn that school delivery is only available within 21 days from the day the photos taken, not from the day they have been received by us parents. So on top of nearly £20 per cheapest option I would have to pay £5 delivery charge. To add, they won't do anything about it. So clearly out custom is not important.
Shocked they are still in business.
To add, of course there is a lengthy process of ordering - no option to order as a Guest so you have to create an account and enter all your data (happy data mining!) only to be told there is no free delivery available. Separate issue with requesting data removal.
Overall, least customer friendly company we have encountered.

Excellent customer service from Hannah Constable. She made ordering the photos I wanted easy. Thank you very much!