Kivoripetstore Avis 62

Never received my orders. Have written to them many times and getting gaslighted. One of the tracking number does not even exist and the other indicates stuck within ups system for over a month now. Absolute scam. They should be charged and locked up for their scam. There is no phone number a customer could reach out to either. We want our money back and to no avail

This company is a scam. They have fake ads listed on social media sites from a veterinarian who isn't real talking up their products. Then you never get the product, I waited a month before reaching out to them for a refund, which they were not willing to provide until I disputed the charge with my bank. Fake tracking numbers that eventually go dead. The day after I received the first refund they charged me again, and when I reached out to them they said I was on a subscription plan. Absurd, I never even received the first month's order. Had to put in another inquiry with my bank to get that refund and get a new card so they couldn't keep charging me. People suck.

I never received my order. I reached out to customer service multiple times and didn’t hear back. I’m really disappointed, because I was really looking forward to using the product.

Placed one order in January. Took a month to get my order. The yeast drops did nothing for my dog. THEN they charged my card for a second order I never placed. This crap comes from China. It is a total scam.

We’ve never received our orders, None of the people who ordered the gloves have My order # 136632 since 1/11:26

An absolute scam. They say the product is made in the US but the business address is Canada, yet the product ships from China. Customer service doesn’t respond to emails (probably because it doesn’t exist). I woke up the morning to find a charge on my card for another order that I didn’t authorize. Now I have to go through the hassle of disputing the claim and ordering a new card. STAY AWAY.

Total scam. I only blame myself as should have never purchased. I ordered the two plus two thrown in for the $39.99 ‘deal’. Only ONE was delivered. ONE, not two or the two extra as advertised. Product does not work as demonstrated. Not even close.

I ordered the yeast drops directly from their website on 1/18, kept getting messages saying" they are on their way.." Fast foward nearly a monthy later and I messaged customer service which said expect order within 2-7 days. Still nothing so I replied that at this point I expect a full refund to be applied immediately, no response.
I believe this company is a total scam based out of China. I'm out the money and nothing to show for it. Hard lesson learned. Stay far away from them

Awful customer service. No product received. I placed my order on Jan 18. It's now Feb 13 and nothing. Almost a month later. I sent an email and it took over a week to get a response and they said "It's on it's way". Do not recommend. Stay far away.

Stay away from this company!! I ordered the yeast drops for my dog a month ago. I received the parcel in the mail. I didn't place another order for anything else after my initial order but.....they charged my card again for another shipment I didn't authorize. I sent numerous emails about this problem to no avail. I couldn't get my money back, so I disputed the charge with my bank and requested a new bank card with a new number. This company will never get another nickel from me! Fraud. Oh!!.....The yeast drops gave my poor dog diarrhea. Don't use them on your pup!

Store address claims, Kivori Pet Store LLC. 2850 Jane Street North York, ON, Canada however it's online only so no physical store front. Items are shipped from China.
Misleading shipping and delivery promises for early shipping n receiving. Ordered yeast drops Jan 12 2026 still have not received first order and they automatically set you up for reoccurring order that ship before the first one has ever arrived.
No response to email with questions. No way to cancel reoccurring orders ECT.
I contacted my bank stopped payment n reported company as fraud n got my money back n have prevent any and all possible future charges.

Would rate negative if I could. My wife and I were charged twice for a product that hasn't shown up in over a month now. Emailing them has been next to unhelpful.

Do not do business with this company!! They start auto shipping and billing your credit card without any ability to stop it. I’m getting AMX involved. This is such a huge scam!! I’m asking for a refund but it looks like I’m out the bucks. I’d have never orders if I had known it was made in china!! Wish I’d used trustpilot first!!

I placed an order for Yeast Drops on December 31, 2025. The product took approximately one month to arrive. When I reviewed the tracking information during transit, it indicated that the shipment originated from Shanghai, China, which suggests that the product is manufactured there and explains the extended delivery time.
Upon learning this, I immediately contacted the company to request a return, as I have concerns regarding the validity of the manufacturing process and the quality of the ingredients. I was informed that I could return the product once it was received. After the product arrived, I contacted the company again to proceed with the return. At that point, I was asked to provide the reason for the return, which I did via email on January 30, 2026. To date, I have not received a response from Kivori.
Based on the information available, it appears that the product is manufactured in China and then shipped to a fulfillment or filling warehouse in Ontario, California, before being distributed throughout the United States. The country of origin is not disclosed on the website, which I believe should be clearly stated. While the company claims the product is manufactured in an FDA-approved laboratory, I am still in the process of verifying that information from my personal contact.
The product remains unopened and is in its original condition, with all original packaging and shipping labels intact.
Upon, checking the packaging, there is no laboratory name or address indicated on the labeling. If this was manufactured at a true FDA lab, in canine, veterinarian therapies, the FDA requires specific labeling to be legitimate. They list what should be "ingredients" as product facts.

I ordered the Yeast Drops for dog allergy relief, paid 180,85€, and after nearly a month waiting it appears that the courier lost the parcel days ago and Kivori don't even answer my emails (four, so far). Looks a scam to me, to be frank.

ordered the yeast drops for dog allergy relief, paid close to 100$ for 2 orders (one order for a friend) and HAVE NOT RECEIVED YET, but have gotten one email response saying "there was a problem with original courier which has now been resolved and you should receive your order within 5-7 days. That was 2 weeks ago. DO NOT BUY FROM THIS COMPANY.

If I could give a negative I would. The product they sent me is not the one advertised. It is a cheap piece of plastic and when I sent them a complaint, they said it was instead of the original one because it is better. WTF and they would not refund my money because it was on sale ($39) Total scam, rip-off, don't buy anything from this place its wrong what they are getting away with, and I am not done with them yet my son is a lawyer and it is not about the money its about scamming people!!!!
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They had no problem charging my credit card, but have never received the product. They keep telling me that I should receive the product in 5-7 days and they charged me for express delivery. I think they are a sham company. I suggest trying Chewy

This company is shady. They said they were based in Las Vegas so I placed an order. They automatically subscribe you to the product and tell you it’s easy to cancel. Lies. Do not trust this company.

Mine actually came and it works great. Thank god because my cats shed a ton