I was looking for a digital angle gauge and went to the new store on 184 st. A staff member helped me locate it, but it was sold out, so she checked and found it at the southside location. Then she he... Voir plus
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Lisez les avis des autres
Dom helped me with an exchange on a defective item which saved me time by not having to go the warranty depot. I like the Milwaukee events, even though Milwaukee never helps me with tool problems,... Voir plus
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This a great big location with plenty of well stocked shelves and tools you need for both the seasoned construction pros and part time DIY guys, at fantastic prices. The staff at this location are als... Voir plus
L'entreprise a répondu
The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and... Voir plus
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À propos de l'entreprise
- Magasin d'outillage
- Fournisseur d'outils pneumatiques
- Fournisseur d'équipements de sécurité
- Magasin de matériel de soudure
- Magasin de matériel pour le travail du bois
Écrit par l'entreprise
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Coordonnées de contact
10631 184 Street NW, T5S 2L3, Edmonton, Alberta, Canada
- 780-455-8665
4,3
Excellent
137 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Win win!
Friendly, informed staff really expedited my reason to visit. Got what I needed, then what I wanted and at a reasonable price. KMS has a huge resource of tools, supplies, and accessories that has to be experienced in person to appreciate.
17 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for your 5-star review Ralph!
I always find the staff helpful
I always find the staff helpful, knowledgeable and willing to take time with me.
11 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for the 5-star review, Patti!
Hello? Anyone working here?!
The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and then they proceed to carry to to the till for safe keeping. I came in to buy a number of tools today and after after finding an employee 3 separate times I was so annoyed I just walked out and drove to Home Depot.
22 août 2023
Avis spontané
Réponse de KMS Tools & Equipment - Edmonton
Hello Nic
That is not the experience we want to provide our customers. Unfortunately it is a difficult balance of securing our high value items and providing a good shopping experience. It sounds like we can make some adjustments here.
I'll be requesting some information from you through Trustpilot as we can't confirm your details from your name here. But please also feel free to reach out to the manager of the store you shopped at.
We would like to learn more about your experience and will do what we can to make this right for you.
Thank you
The KMS Tools Team
Great Staff Experiences
Helpful staff and great prices. No matter what your needs are, they always come through, even if they have to do a physical search to show you where the item is located.
17 mai 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for sharing your experience. Our KMS Tools staff is dedicated to being helpful, and our prices aim to please. We're glad to assist with any requirement, and we're always willing to go the extra mile, even if it means physically locating items for you.
Lots of good quality tools and equipment, prices are fair as well
No shortage of good quality tools and equipment, fair prices and helpful staff. One thing I find annoying is items that have no price displayed, have to find someone to look it up for you.
19 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Thanks for the 5-star rating, Curtis!
Réponse de KMS Tools & Equipment - Edmonton
It's a privilege to have been your choice. Thanks for trusting in KMS Tools & Equipment and for the positive feedback.
Excellent tool selection and friendly…
Excellent tool selection and friendly staff make shopping at KMS enjoyable.
5 août 2023
Réponse de KMS Tools & Equipment - Edmonton
We aim to provide the best, and we're glad you experienced just that. Thanks for choosing KMS Tools & Equipment!
Best tool store I know of.
These guys are competitive with pricing and carry the quality tool brands I prefer to use. Most of the staff are pleasant and helpful.
1 juin 2023
Réponse de KMS Tools & Equipment - Edmonton
Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.
Satisfaction first time
The manager was extremely helpful. Accepted a return for an expensive machine that was well past the return policy.
He was also very helpful in showing me several items around the store before getting back to his previous chore and then personally accommodated a floor representative to work with me.
17 juillet 2023
Réponse de KMS Tools & Equipment - Edmonton
We appreciate your trust in KMS Tools & Equipment. Looking forward to assisting you again.
Purchased a product on May 15
Purchased a product on May 15. It was out of stock but I was assured it would be in by the end of the month. Phoned to check on progress and was told to expect product (dust collection system) by mid June. Phoned at end of June and was told that it would be checked into and someone would get back to me. Nobody did! By the end of July I visited the store to talk to someone in person. There I was told they would have to bring one in from another store and it would be in by the third week in August. Soon after I received a phone call telling me there would be an additional charge of 50 dollars. Another phone call to them straightened that out and again I was assured the dust collector would be in by mid August. I was contacted next day and told the collector was in! It was picked up on August 3. Very frustrating dealing with incompetence.
Holy moly, folks, get your act together!!
3 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Hello Rex
We appreciate you sharing your experience here. From what you describe we could have done a better job with the communication and handling of your order. It should not take that long to transfer product between KMS Tools stores.
We value you as a customer and would like an opportunity to make this right. Our store manager will be reaching out to you to learn more about your experience.
Thank you
The KMS Tools Team
Réponse de KMS Tools & Equipment - Edmonton
We're proud to be your choice. Thank you for trusting KMS Tools & Equipment with your needs.
Michelle at the NW store in Edmonton is…
Michelle at the NW store in Edmonton is always prompt with answers to questions and has an item transferred to her store when I need it.
26 juin 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for choosing KMS Tools & Equipment. We're glad you had a positive experience
Réponse de KMS Tools & Equipment - Edmonton
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
A Great Place for D.I.Y. ers and Trades people
Had the products that I was looking for in stock and at a decent price.
15 août 2023
Réponse de KMS Tools & Equipment - Edmonton
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Always bringing in new items
Always bringing in new items, experienced sales personnel are always prepared to assist
20 juillet 2023
Réponse de KMS Tools & Equipment - Edmonton
It's rewarding to know you had a good experience with us. We look forward to serving you again.
Great place to shop for tools
Great place to shop for tools
Price is very reasonable
Keep an eye open for sales
17 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
Always a good experience.
When I shop at KMS I almost always find what I'm looking for. I can always find an associate for assistance easily. The staff is friendly and knowledgeable. Good products and fair prices.
3 août 2023
Réponse de KMS Tools & Equipment - Edmonton
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
Réponse de KMS Tools & Equipment - Edmonton
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
Bad service
Went in to see a sale that was going on. Employee showed me a flyer for a item i was interested in and it said if you buy this tool you get a specific item free. I asked for more info on it he was unsure as he hadnt been aware of the free item. He checked with the manager and came back saying the ad was a mistake and they wouldnt offer it even though he is the one that showed me the add. I decided to buy the item anyway but it had to be on back order which is fine i knew that before i decided to buy it. When i went to pick up the item i ordered i had been told to just got to the check outs to get it before i got there. I went waited in line for the check out only to be told i have to go find a employee on the floor. Had trouble finding someone on the floor finally found someone. When i asked him to get it he was visably unhappy with helping me. Took a long time and he finally came back and didnt have my item. When i asked he snarkily said its by the checkouts and i have to go see them. Waited in line again. And the cashier made a snide remark how this isnt supposed to be their job and the other guy wasnt doing his job properly
25 juillet 2023
Réponse de KMS Tools & Equipment - Edmonton
Hello Leigh
I apologize for the experience you received. That is not the level of service we strive to provide to our customers. Someone from the Edmonton location will be reaching out to you. We appreciate your feedback and value you as a customer.
Thank you
The KMS Tools Team
Tools in stock and descent prices
17 août 2023
Réponse de KMS Tools & Equipment - Edmonton
We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!
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