I placed two separate orders and specified the same custom color in the order notes, following instructions from Customer Support. The roller blind from the second order arrived in a different col... Voir plus
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Lisez les avis des autres
The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Voir plus
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We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. I... Voir plus
L'entreprise a répondu
We ordered some roller shutters which last week arrived in a van. The online ordering system is very easy to use and if you read their instructions they tell you exactly how to measure (ie that the si... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a direct distributor of window roller blind systems, awnings, pleated blinds, roof roller blinds and window accessories of the largest renowned manufacturers. We work only with the best! The blinds we offer meet the highest world standards, they are produced only in European factories.
Coordonnées de contact
23 Farrier Lane, LE4 0WB, Leicester, Royaume-Uni
- store@knall.co.uk
- knall.uk
3,1
Moyen
121 avis
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A répondu à 90 % de ses avis négatifs
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Samples took forever to arrive
Samples took forever to arrive
Emailed them for a price heard nothing
They obviously don’t want an order for a 6 mtr awning
3 septembre 2025
Réponse de Knall
Dear, Glen
We’re sorry to hear you were disappointed with the delivery time of your free samples. Please note that no purchase was made — you only ordered free fabric samples to help choose a product. We always encourage customers to contact us directly for a full quotation or assistance before ordering.
Kind regards,
The Knall Team
Lots of choice,good company
31 août 2025
Réponse de Knall
Dear,
Thank you for your kind words! We’re delighted to hear that you appreciated the wide range of products and had a good experience with our company. Your satisfaction is our priority, and we hope to welcome you back soon for your next made-to-measure purchase.
Kind regards,
The Knall Team
Réponse de Knall
Dear Mark thank you so much for your kind words! We're glad you’re happy with our service and quality.
Good Product, but hard to get detailed information
This seemed to be just what I wanted to shield a kitchen window, but I needed to install it to operate from outside instead of inside. I needed detailed dimensions to see if my proposal was sensible, it was a bit like drawing teeth.
In the end I took a gamble and ordered one and found that it did do what I wanted, but this was no thanks to the support team.
4 août 2025
Réponse de Knall
Thank you for taking the time to share your feedback. We are very pleased to hear that the product works well for your needs and that it delivers the functionality you were looking for. At the same time, we are sorry that you found it difficult to obtain the detailed information you required before placing your order. We always aim to provide clear and helpful support, so your comments are very valuable for us and will help us improve our service. We are glad that, in the end, the product met your expectations, and we hope it will serve you reliably for a long time.
Thank goodness for Youtube video instructions
The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty following the instructions and sent an email asking for help. I got a quick and courteous reply in good English. At first the reply failed to help but I was given a link to a Youtube video which explained what I needed. The end result is good
20 septembre 2025
Réponse de Knall
Thank you very much for sharing your experience! We are glad to hear that your roller shutter arrived on time and in perfect condition. We always do our best to provide clear installation instructions, and we appreciate your feedback about this. It is great that our team could support you quickly and that the YouTube video turned out to be helpful in completing the installation. We are delighted that you are happy with the final result and hope you enjoy using your new product for many years to come.
The chap I was dealing with was…
The chap I was dealing with was extremely helpful and stopped me from making a costly error. Great customer support.
Have yet to have the shutter nstalled but looks to be of excellent quality.
11 juillet 2025
Réponse de Knall
Thank you for your kind words! We’re delighted to hear our team was able to help you and prevent a costly mistake. We hope the installation goes smoothly and that you’ll be just as pleased with the quality once it’s in place.
The shutter is well made and was…
The shutter is well made and was delivered within the set time frame. The installation instructions were okay but could probably have a little more detail, particularly on unpacking and what to be careful of. Altogether a good company to deal with.
20 juin 2025
Réponse de Knall
Thank you for your feedback! We’re glad you’re happy with the shutter and delivery. We’ll certainly take your suggestion about the instructions on board to make them clearer in the future.
Sinere apology
I recently posted on here that I had not received any communication from this company in relation to my order. However the emails were going to my spam mail box. Also the items received were the wrong size, that again was our fault so I do apologise to this company for any issues caused.
14 août 2025
Avis spontané
Good quality and well made and quieter than anticipated.
Due to other commitments I have only just installed the shutters which I ordered back in January of this year. The installation was in a narrow cellar door to prevent the grandkids from falling down the stone steps as the down stairs toilet was adjacent this door (couldn't fix a normal door due to restrictions). I thought they were well made and good quality. They were also a lot quieter than I anticipated. As a warning to others, ensure that when adjusting the stop positions to use the correct adjustment position, as working in a dim light and head torch I inadvertently adjusted the up position when I should have adjusted the down and got myself, and the shutter, in a bit of a mess! My only bugbear was the wall switch which didn't fit on a standard UK back box. So I bought a toggle switch from the local electrical retail for less than a tenner. Otherwise excellent bit of kit and would, if needed, buy again.
14 février 2025
Réponse de Knall
Thank you so much for your detailed and thoughtful feedback!
We’re really pleased to hear that you found the shutters to be of good quality and quieter than expected — it's always our aim to deliver products that exceed expectations. It’s great to know they’ve served a very practical and important purpose in your home, especially in keeping the grandkids safe in such a tricky spot!
We truly appreciate your tip regarding the stop position adjustments — working in dim light can definitely make things more challenging, and your experience will surely be helpful to others considering a similar installation.
As for the wall switch issue, thank you for bringing it to our attention. We'll certainly review this for future improvements and provide clearer information for UK installations. We're glad you found a simple workaround in the meantime!
Should you ever need another solution or wish to explore more options, we’d be happy to welcome you back. Thanks again for choosing our product and for taking the time to share your experience!
Great but after care needs improvement. …
The product and price is fantastic unfortunately I have emailed them a few times asking a couple of questions and had no reply.
I would like to purchase a multi channel remote and is strap on the roller broke, and asked for a replacement but know response.
But still a great product.
28 mars 2025
Will be purchasing more
Very pleased with the quality and price, they’ve transformed the room and will buy again.
15 mars 2025
Réponse de Knall
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality and price, and that our product has transformed your room — that's exactly what we love to hear. We look forward to having you back again soon! If you ever need any help or advice with your next order, we’re here for you. 😊
Great product
Great product, arrived in good time & everything was fine with order. Easy enough to install.
26 février 2025
Réponse de Knall
Thank you very much for your kind review! 😊
COMMUNICATION & SUPPORT IS NON-EXISTENT!
Although the website is very user friendly with a step-by-step guide to assist ordering your made-to-measure product, the post order communication and support is completely non-existent!
For example - I emailed the UK support email address multiple times as I needed to enquire about the electrics to the motorised roller shutter I ordered, plus I also requested an ETA, however I never once received a reply from this email address. In my final email I said 'I hope the quality of the product is better than the quality of your service as it is non-existent'!! It came as no surprise that I never received a reply to this email either! I later looked up the UK business address and went on Google Earth, only to find it is a house on a 70's housing estate in Leicester.
That said, the original order confirmation did advise 30 days for delivery and that was actually the case, however at no point did I receive a call, text, email or any kind of notification to advise when I will receive the delivery or whether it had been left with anyone else. This was massively frustrating as I later found out from a neighbour that they had signed and taken delivery of my roller shutter 2 days prior, but they then had to go away for a couple of days. At this point, I had no idea my order was even in the UK! Also, during those 2 days, I had my electrician onsite, so if I had of been notified that my order had been delivered to another address, I could have easily arranged collection so my electrician could have connect it up, however I now can't get him back for another week or so, so my clients job is currently sat in limbo for another week while I wait for my electrician to return from holiday!
If you choose to buy a product from Knall, just be very mindful that you are unlikely to receive any communication regarding your order status and if you have any technical related questions or wish to chase up your order, then you are completely wasting your time. This is such a shame as the product itself does appear to be good quality, but I can't give a definitive answer on this until my electrician can come back to connect the motorised switch. All in all, this has been an unpleasant experience, so just be very wary if / when placing an order!
17 avril 2025
Avis spontané
Réponse de Knall
Dear Sir
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you encountered after placing your order with us, and we genuinely appreciate the opportunity to respond.
First and foremost, we’re truly disappointed to hear that you didn’t receive any replies to your emails regarding the electrics and the ETA of your roller shutter. This is certainly not the standard of service we strive to provide. We are currently investigating why your messages may not have reached the appropriate team or why they went unanswered, and we will be reviewing our UK support channels to ensure that this doesn’t happen again.
We also sincerely apologise for the lack of delivery notification. It is completely understandable that not knowing when or where your parcel was delivered—especially when coordinating with your electrician—would be incredibly frustrating. This is not the level of communication we aim to provide, and your comments have highlighted a crucial area where we need to improve.
We are also aware that our products are sold across Europe from a central location, and while we do operate in the UK market, we understand that the business address may not reflect a traditional retail storefront. Please be assured that this in no way affects the quality of the product or the legitimacy of our operation. However, we absolutely understand how that may have raised concerns, and we will consider how we present this information to provide more clarity and reassurance in the future.
On a positive note, we’re glad to hear that the product was delivered within the expected timeframe and that your initial impression of the quality is positive. We very much hope that once your electrician is able to install it, you’ll be fully satisfied with its performance.
Please know that your feedback has been taken seriously, and we are already working internally to improve both our communication and delivery updates so that future customers can enjoy a smoother experience.
Thank you once again for your order and for bringing these issues to our attention. We sincerely hope to have the opportunity to offer you a better experience in the future.
Kind regards,
Customer Support Team
Knall Store
I had concerns after I placed my order
I had concerns after I placed my order. Knall promptly resolved my issues. I would recommend using this company.
31 janvier 2025
Réponse de Knall
Thank you so much for your feedback! We're very glad to hear that we could quickly resolve your concerns and that you’re happy with the outcome. Your recommendation means a lot to us, and we truly appreciate your trust. Should you ever need anything in the future, we’ll be more than happy to assist you again!
I cannot recommend this company on any…
I cannot recommend this company on any basis
Failed to supply any goods - still not received to date
and have refused to give me any refund
UK consumer rights definitely not observed
worst communication and shopping experience
"buy cheap buy twice" should be a tag line
26 janvier 2025
Réponse de Knall
Dear Hilary,
We're very sorry to hear about your dissatisfaction and the inconvenience experienced with your order. We'd like to clarify that your custom-made pleated blinds have been ready in our UK warehouse, awaiting shipment. Unfortunately, despite several attempts to contact you, we still haven't received the complete shipping address necessary to dispatch your order.
Without the full address details, we're regrettably unable to proceed with delivery. We kindly ask you again to please provide the missing information, so we can promptly send your products.
Your satisfaction is important to us, and we're committed to resolving this matter swiftly.
Warm regards,
Knall Customer Service Team
Great poduct
Great poduct, would recommend. However the istructions for the threading the tape on to the reals could have been more detailed.
6 janvier 2025
Réponse de Knall
Thank you for your positive review and recommendation! We're glad to hear that you're happy with the product. We also appreciate your feedback on the instructions—clarity and ease of installation are very important to us. We'll pass your suggestion on to our team to make future instructions even more detailed. If you have any questions about the assembly, we're happy to help! 😊
Poor qualaty of the products
I am very dissatisfied with the product, especially the upper metallic rail, which is very weak and flimsy, and the blocking mechanism just does not sustain the weight of the wooden lamins.
I will start the return process of the product.
10 mars 2025
Avis spontané
Réponse de Knall
We are very sorry to hear about your dissatisfaction with the product. However, we would like to assure you that all our blinds are manufactured to the highest quality standards, as they have been for many years. Our materials, including the metallic rail, are carefully selected to provide durability and reliability.
Regarding the blocking mechanism, we can confidently say that there has never been a case in our company’s history where this component failed under normal usage conditions. Each product undergoes rigorous quality control before being shipped to our customers.
That being said, we value your feedback and would be happy to assist you further. If you believe there is an issue with your product, we encourage you to contact our customer support team so we can help resolve the matter efficiently.
Best regards,
Réponse de Knall
Dear Michael thanks a lot for your comment and best regards
Good Customer Support vía email
I have been trying to reach the company for weeks with no response at all. My intention is to confirm a couple of queries to be able to put an order. The company clearly doesn’t seem interested in selling or at least in the minimal customer support.
I have tried two or three times through their website and I have sent so many emails at the email addresses they provide, with no response at all.
If this is the customer support that Knall provide (NONE), how I’m gonna trust this company??? How I am going to be able to put an order if I am unsure about the box size I need?? could anyone please contact me or respond to my emails??
Thank you
I am trying to get any response or at least a customer support phone number with this review.
I need to add that the review was posted after the company got in touch with me. In order to be fair, I should say, since then, I have been receiving good technical advice for my order via email, and in particular A. C. has been really helpful and patient with me. May be I should re-rate the company. I will do so once I have completed my order so I can rate the whole process. Thank you
23 janvier 2025
Avis spontané
Réponse de Knall
Hello
Thank you for your honest feedback. We are very sorry to hear about your difficulties in contacting us and want to offer our sincerest apologies for any inconvenience or frustration you’ve experienced. Providing timely and helpful support to our customers is incredibly important to us, and it’s clear we fell short of your expectations in this instance.
We understand how crucial it is to confirm any product details—especially such important aspects as box size—before placing an order. We regret that our communication channels let you down when you needed them the most.
To make things right, we’d be grateful if you could email us again at If for any reason you still face issues reaching us, please let us know and we will do our best to call you directly.
Once again, we apologize for the delay in our response and truly appreciate your patience. We value every customer and will make sure to guide you through the ordering process step by step, confirming every detail along the way. Thank you for giving us another chance to provide you with the service you expect and deserve.
Sincerely,
Knall Online Store
Well done, Knall Team.
We are delighted with the roller shutters you supplied. They were easy to install, and the operating mechanism was very quiet. The thermal insulation is good, and the appearance from inside the room is excellent.
The ordering information on the website is good, and the shutter was supplied precisely as specified. The order was made to measure and delivered within the quoted 3 weeks.
Well done, Knall team.
28 novembre 2024
Réponse de Knall
Thank you so much for your kind words! We're delighted to hear that you are happy with your roller shutters and that they met your expectations in terms of quality, installation ease, and thermal insulation.
It's also great to know that our ordering process was clear and that your made-to-measure shutters arrived as expected. Your satisfaction is our top priority, and your feedback motivates us to keep delivering high-quality products and service.
If you ever need any assistance in the future, we’ll be happy to help. Enjoy your shutters, and thanks again for choosing Knall! 😊
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