Unfortunately we struggled to communicate with anybody at Knall regarding our order. We subsequently had an issue where our automated item turned up without a button, but with a manual crank.... Voir plus
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Lisez les avis des autres
I placed two separate orders and specified the same custom color in the order notes, following instructions from Customer Support. The roller blind from the second order arrived in a different col... Voir plus
L'entreprise a répondu
The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Voir plus
L'entreprise a répondu
We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a direct distributor of window roller blind systems, awnings, pleated blinds, roof roller blinds and window accessories of the largest renowned manufacturers. We work only with the best! The blinds we offer meet the highest world standards, they are produced only in European factories.
Coordonnées de contact
23 Farrier Lane, LE4 0WB, Leicester, Royaume-Uni
- store@knall.co.uk
- knall.uk
3,1
Moyen
124 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Good Customer Support vía email
I have been trying to reach the company for weeks with no response at all. My intention is to confirm a couple of queries to be able to put an order. The company clearly doesn’t seem interested in selling or at least in the minimal customer support.
I have tried two or three times through their website and I have sent so many emails at the email addresses they provide, with no response at all.
If this is the customer support that Knall provide (NONE), how I’m gonna trust this company??? How I am going to be able to put an order if I am unsure about the box size I need?? could anyone please contact me or respond to my emails??
Thank you
I am trying to get any response or at least a customer support phone number with this review.
I need to add that the review was posted after the company got in touch with me. In order to be fair, I should say, since then, I have been receiving good technical advice for my order via email, and in particular A. C. has been really helpful and patient with me. May be I should re-rate the company. I will do so once I have completed my order so I can rate the whole process. Thank you
23 janvier 2025
Avis spontané
Réponse de Knall
Hello
Thank you for your honest feedback. We are very sorry to hear about your difficulties in contacting us and want to offer our sincerest apologies for any inconvenience or frustration you’ve experienced. Providing timely and helpful support to our customers is incredibly important to us, and it’s clear we fell short of your expectations in this instance.
We understand how crucial it is to confirm any product details—especially such important aspects as box size—before placing an order. We regret that our communication channels let you down when you needed them the most.
To make things right, we’d be grateful if you could email us again at If for any reason you still face issues reaching us, please let us know and we will do our best to call you directly.
Once again, we apologize for the delay in our response and truly appreciate your patience. We value every customer and will make sure to guide you through the ordering process step by step, confirming every detail along the way. Thank you for giving us another chance to provide you with the service you expect and deserve.
Sincerely,
Knall Online Store
Well done, Knall Team.
We are delighted with the roller shutters you supplied. They were easy to install, and the operating mechanism was very quiet. The thermal insulation is good, and the appearance from inside the room is excellent.
The ordering information on the website is good, and the shutter was supplied precisely as specified. The order was made to measure and delivered within the quoted 3 weeks.
Well done, Knall team.
28 novembre 2024
Réponse de Knall
Thank you so much for your kind words! We're delighted to hear that you are happy with your roller shutters and that they met your expectations in terms of quality, installation ease, and thermal insulation.
It's also great to know that our ordering process was clear and that your made-to-measure shutters arrived as expected. Your satisfaction is our top priority, and your feedback motivates us to keep delivering high-quality products and service.
If you ever need any assistance in the future, we’ll be happy to help. Enjoy your shutters, and thanks again for choosing Knall! 😊
Brilliant service and product
Brilliant service and price for outstanding products. Bought a roller shutter to enclose an alcove and it works superbly. Easy to fit for anyone who is reasonable at DIY
30 octobre 2024
Réponse de Knall
Thank you for your kind words! 😊 We're thrilled to hear that you're satisfied with our service and the quality of your roller shutter. It's great to know it fits perfectly in your alcove and was easy to install. If you ever need assistance or have more projects, we’re here to help! 👍
One of the Frame parts was not sized correctly
One of the Frame parts was dimensionally inacurate and I was left, after comunication with your company, with no choice but to risk reducing the size myself. This I see as poor performance. Now erected the screens work satisfactorily. but I should not have had to "fettle" them myself.
29 octobre 2024
Réponse de Knall
Thank you for your feedback. We're truly sorry to hear about your experience with the frame part. This is not the level of service we strive to deliver, and we understand the frustration caused by having to adjust the product yourself. We’re glad to hear that the screens are now working well, but we’ll use your comments to improve our processes and ensure such issues are avoided in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
There is no post order communication at…
There is no post order communication at all. Some point after placing your order you will just get a call from a driver when they are outside your house on a sunday expecting that you are home. If your not willing to have the goods left outside then you are expected to stay home permenantly until they are in the neighbourhood again.
15 décembre 2024
Avis spontané
Réponse de Knall
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delivery process. This is not the experience we aim to provide. We understand how frustrating it must have been, and we are actively working on improving our post-order communication and delivery coordination to ensure better service. If you have any outstanding concerns or need further assistance, please reach out to our customer service team—we're here to help.
Remote electric roller shutters.
Roller shutters with Somfy remote
Product Good
Delivery time as planned on time.
Installation instructions in several European languages but NOT in English.
Web site ordering software needs some tweaking to save miss ordering.
Customer service and after sales Poor.
17 décembre 2024
Avis spontané
Ordered four sets of Venetian blinds at…
Ordered four sets of Venetian blinds at a reasonalble price. Had no issues with the process from ordering to delivery. Arrived well packaged, in good condition and as ordered. Therefore 5 stars.
Wouldn't hesitate to order again.
2 octobre 2024
Réponse de Knall
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ordering and delivery process went smoothly and that our Venetian blinds met your expectations. Customer satisfaction is our top priority. We look forward to assisting you with your future projects! 😊
Great price and email responses during…
Great price and email responses during manufacturing process
7 octobre 2024
Réponse de Knall
Thank you, James, for your kind words! We're glad you appreciate our pricing and updates. 😊
7 weeks and my order is still in…
7 weeks and my order is still in production with no update or communication
3 octobre 2024
I happily recommend this company and…
I happily recommend this company and their products, amazing quality at decent prices. I am positively impressed
21 septembre 2024
Réponse de Knall
Thank you so much for your kind words! 🌟 We're thrilled to hear that you're impressed with our products and service. Your recommendation means the world to us, and we're delighted to know you're happy with the quality and value we strive to deliver. If you ever need assistance or have any questions, we're here to help! 😊
no response to emails and courier…
no response to emails and courier phoned to tell me item was coming in a hour
18 septembre 2024
Réponse de Knall
Dear Steven
Thank you for reaching out to us. We would like to kindly clarify that we rely on third-party courier companies to deliver orders to our customers. Unfortunately, we do not have direct control over their operations, including the specific delivery times or advance notifications they provide.
We sincerely apologize for any inconvenience this situation may have caused. Should you need any further assistance or information, please do not hesitate to contact us—we will do our best to support you.
Best regards,
Knall Team
Made to measure external roller blind
Made to measure, so very good value and reasonable quality, although l did have to pay a handyman to install the roller blind. Be prepared to wait about 6 weeks for delivery, which is expensive.
21 septembre 2024
Réponse de Knall
Dear Ms. Impey,
Thank you for taking the time to share your feedback. We're delighted to hear that you're pleased with the value and quality of your made-to-measure roller blind.
We apologize for the longer delivery time and any inconvenience it may have caused. We're continuously working to improve our delivery schedules and reduce costs to better serve our customers.
Thank you again for your valuable input. We hope to have the opportunity to serve you again soon.
Warm regards,
The Knall.uk Team
Very pleased with the roller doors
Very pleased with the roller doors, fitted really well. The Knall team were able to respond to my queries and delivery was faster than expected. Thank you
16 août 2024
Réponse de Knall
Thank you for your kind words! We're glad the roller doors fit perfectly and that our team could assist you promptly. It’s great to hear the delivery exceeded expectations. If you need any further help in the future, feel free to reach out!
Best regards,
The Knall Team
Progress update on commitments made
Following on from my feedback to you on 17 June, your trustpilot response made five commitments.
1. Shipment processes review
2. Results of your investigation regarding the rigorous quality checks
3. Warranty process review
4. Communication review
5. Conversation with Kamila
Three months on from this, and I wondered whether these have all now been actioned, and whether these reviews resulted in any remedial actions to prevent another customer suffering in the same way we did?
Nick
17 juin 2024
Avis spontané
Réponse de Knall
Dear Nick,
We sincerely apologize for the problems you experienced. You're absolutely right—we fell short, and we're sorry for not meeting our commitments sooner.
We have now completed the reviews of our shipment processes, quality checks, warranty procedures, and communication methods. We've implemented changes to prevent these issues from happening again. We've also addressed the concerns involving Kamila to improve our service.
Thank you for your patience and for bringing this to our attention. We are committed to doing better.
Sincerely,
Martin B.
Really delighted
Really delighted with the exterior window shutter from Knall I just had fitted. It was to replace a previous one from a different Polish company. The quality of the shutter and the motor (which is almost silent) is remarkable. User friendly website; easy to order; lots of email updates; delivery to my door. I will absolutely use them again. Thank you!
7 septembre 2024
Avis spontané
Réponse de Knall
Thank you so much for your kind words! We're thrilled to hear you're delighted with your new exterior window shutter and the smooth, silent motor. It’s great to know you enjoyed our user-friendly website, seamless ordering process, and prompt delivery. We truly appreciate your trust in us and look forward to serving you again soon!
Réponse de Knall
Thank you very much and we wish you long and pleasant use, best regards
Appalling customer service
Appalling customer service. Long delays with no explanation. If you can, find another shop and avoid this seller at all cost.
26 juillet 2024
Avis spontané
Réponse de Knall
Dear Shah
Thank you for your feedback. However, we must address a significant concern regarding your review. After thoroughly checking our records, we have found no evidence of any order or correspondence from you. Your claims of appalling customer service and long delays are unfounded and misleading.
At Knall, we pride ourselves on delivering excellent customer service and timely deliveries. Your review does not reflect our standards or the experiences of our genuine customers.
We encourage you to contact our customer service team directly to clarify this matter. Spreading false information is not only unhelpful but also damaging to our reputation.
We hope to resolve this issue promptly and effectively.
Best regards,
The Knall Team
Great product but bad customer service…
Great product but bad customer service and instruction manual.
13 mai 2024
Réponse de Knall
Thank you for your feedback. We're glad you like our product, but we're sorry to hear about your experience with our customer service and instruction manual.
Your feedback is valuable, and we are working to improve these areas. Best Regards
Réponse de Knall
Thank you so much for your wonderful feedback! We're thrilled to hear that your shutter fitted perfectly. Providing our customers with high-quality, made-to-measure products is our top priority, and we're glad to know that you are satisfied with your purchase. If you need any further assistance or have any other comments, feel free to reach out. Enjoy your new shutter!
I bought a shutter from knall but after…
I bought a shutter from knall but after less than 12 months, the strap at the top failed. It took them 6 weeks to send the part. Despite clearly telling them of a different postal address, they sent it to an old address. Very frustrating.
Having fitted them, it was clear another fault existed, which is probably what caused the strap to fail initially. The product was under warranty but they refused to accept this could possibly be a fault with their product.
As such, the warranty is worthless and provides no peace of mind at all.
They refused to provide a number to discuss with them. I had no choice but to purchase the replacement slats. Once again, despite now having told them FOUR times of our new address, they sent these to my old address, meaning a 25 mile round trip to collect. No apology was offered by Kamila.
Having finally got the parts, it became apparent that a special tool is needed to fit them, which I don't have. At this point, I gave up with trying to fix this knackered shutter.
I have wasted huge amounts of time trying to work with this company but there's no urgency, no attention to detail and no interest in customer satisfaction.
3 avril 2024
Avis spontané
Réponse de Knall
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and we appreciate the opportunity to address your concerns.
Firstly, we apologize for the inconvenience caused by the delayed shipment and the errors in the postal address. This is not the standard of service we aim to provide, and we understand how frustrating this must have been for you. We are currently reviewing our processes to ensure that such issues do not occur in the future.
Regarding the fault with the shutter strap, we are sorry to hear that you experienced this problem. All our products undergo rigorous quality checks, but we acknowledge that sometimes issues can arise. Your feedback is valuable to us as it helps us to identify and rectify these faults. We would like to investigate this matter further to understand what went wrong and to ensure that our products meet the highest standards.
We are also sorry that our warranty process did not meet your expectations. Our aim is to provide peace of mind and assurance through our warranty, and we regret that this was not the case for you. We will review our warranty procedures to make them more customer-friendly and transparent.
Furthermore, we apologize for the inconvenience caused by the need for a special tool to fit the replacement parts. We should have communicated this requirement clearly, and we regret any confusion caused. We are working on improving our communication to ensure that all necessary information is provided upfront.
Lastly, we sincerely apologize for the lack of communication and the inconvenience of having to make a trip to collect the parts. This is not reflective of our commitment to customer satisfaction. We will address this issue with our team, including Kamila, to ensure better service in the future.
Sincerely,
Customer Service Team
Knall Online Store
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