Knightspharmacy Avis 

Staff in The knights pharmacy based in holly hall are rude, had issues in the past where meds were mixed or dosage wrong, sometimes I’ve phoned for my own meds and was told they have them in to collect so went up and was told they wasn’t ready. Well yesterday I picked up my daughters medication to find a letter of a patient requesting medication and I don’t know how that got in there when it should of been put aside so in good faith I returned the letter out of good will and had no thanks from anyone so I said to them it shouldn’t of been in there on the first place and just to think if that patient had a shortage of medication needed them meds ASAP and I never looked at the contents of that bag I wouldn’t of known.

This pharmacy is the worst I’ve ever had to use and it’s my nearest.

Prescription received by Pharmacy on 15th September. Told it would be ready that day. Returned Today 21st September to collect. Waited 30 minutes just to get to the casher. Then told that the order still had not been made up. Had to wait another 30 minutes to collect. Over an hour to collect. All customers in Pharmacy were complaining about same treatment. Disgraceful.

Expect to wait up to 40 minutes or more and you’ll likely leave with no prescription like me today, Knights Wilson rd Cardiff absolute joke! They ignore the phone so you can’t ring ahead to see if your prescription is ready. Scripts will go missing, digital scripts online are no better trust me! I had a medical review & watched the doctor send my script digitally and she said it would be ready the next day.
They lied and said they only just received it that afternoon even though I watched the doctor send it the day before! I suffer with panic attacks and needed that medication for that I nearly had one in there, no care no empathy you could be dying on the floor and they’d still ignore you! Avoid this pharmacy at all costs! I’m changing mine I’ve had enough!

Absolutely appalling service from Neath branch.
Got considerably worse since Knights have taken it on!
Lord only knows how they have managed to get to over 90 branches.
They have lost my & my mother’s custom!
After over 50 years using same pharmacy.
BUT THEY WONT CARE!

Won't answer the phone. I'm an old person with a repeat prescription and have to physically go to the pharmacy in Neath to get it renewal. The get told it will take a week as they are busy. Only one person at the desk and she disappears for a while. Absolutely appalling pharmacy going to change to another

Text says your prescription is ready for collection please collect So naturally you expect 9 items regularly monthly
First she goes to give me the wrong small package I queried it she told me that one wasnt for me She goes and gets another small package with 2 items leaving 7 not dispensed telling me to come back in an hour An elderly man obviously distressed he had been waiting for 2 hours and they were fobbing him off The two girls couldnt of cared less Her attitude was Well if you don’t want these and Im not arguing with you Too right at least you got that right I’ve complained to their HO
The staff can be seen chatting in the dispensary area while one other serves The queue has been to the door One time I got home to find another patients prescription slip in mine Confidentiality springs to mind or lack of The manager when I rang suggested that my surgery had sent my prescription in parts Rang surgery not so Totally untrustworthy when customers are lied to to save Knights Crabbs Cross Redditch incompetence
She suggested that in future I ring to ask how many items have been dispensed Unbelievable
Suggest if this happens to you sign up for delivery at home and leave this pharmacy
perhaps with lesser customers they will have more time to chat oblivious to the fact lesser business no jobs
perhaps then you will treat customers who by the nature of the area are elderly and if your picking or trying to pick up your script by their own direction your medical condition is not the best you won’t suffer the frustration caused by mismanagement who allow staff to be disrespectful and untruthful in as much as that they realise that not all customers will put up with 1 star out of 5

Staff admit that they won't answer phones as they are too busy the past few weeks so don't waste your time trying to phone. The text service for repeat prescriptions also apply to the above.
If you get a repeat prescription in there's no guarantee that you get your medication and things can't be sorted out there and then as its too busy and they have a new computer system. Don't end up with no medication over the weekend relying on them. Lots of complaints from other customers witnessed also, find another pharmacy!!!

Should be open on a Saturday morning, they are not, don’t answer phone, take too long to deliver prescription, absolute farce, will be changing pharmacists, they are also quite ignorant when you go into pharmacy and just leave you standing there , this is in Rhondda , tried ringing again put through to other branch in Rhondda, they informed me the first branch not open on a Saturday even though it say yes it is in their website, she told me to ring google to change it !!!! Can you believe , they are unbelievable

My wife has for several years had her prescription delivered to our home every four weeks, usually on a Wednesday. However, the prescription was not delivered as usual on Wednesday 8th July. The following morning I telephoned the pharmacy at the Lordswood Medical Practice in Harborne, Birmingham to ask why. I was told the pharmacy had not received a request for the prescription from the medical practice. This request was not necessary, as the system had been working very well for some time. So I went into the Practice and asked the Prescription department to investigate. I was told the Pharmacy had not put in a request for the prescription, which, again, was not needed, but a request was sent through to the Pharmacy just before 11 am that day. By Friday 10th July there was still not sign of the prescription being delivered, so I returned to the pharmacy to ask where it was. It took three assistants about 20 minutes to locate the package, which was tucked a way somewhere far from all the other prescriptions awaiting collection or delivery!

Told my prescription was ready, but when I got there l waited an hour and was being told ' waiting for pharmacist to check it and there's a queue'
Gave up coming back tomorrow.
It's gone downhill terribly since being taken over .

Got me to move gp surgery so I can have my prescription sent to them went through the hassle of doing so only to be told they have no room.

I popped in today for advice about disposing of a sharps bin, well the front counter lady was sharp with we don’t take them !
I felt an inconvenience asking she was more interested in putting on a cardigan
Considering she is the face of the pharmacy not good. No customer interaction whatsoever if you do not like dealing with the public simple thing leave the job.
She was totally at a loss uninterested and a voice from the dispensing table shouted try the council

Service very poor in ystrad . When male person delivers, has no patience to wait for reply has already started to walk away before one gets to door , promptness of delivery is haphazard, can’t contact them, not happy, am thinking of finding new pharmacy

Totally unfriendly, unhelpful. There is zero customer service no help offered. How are these awful companies allowed to operate. NHS is bad but these are bad at a whole other level.

Perns wasn't perfect, however, at least you could get hold of them on the day you wanted your medication, till Knights took over, absolutely horrendous they are, you can ring and ring, and it just keeps on telling you all of their agents are busy, ring like a dozen times a day for weeks on end, you can ring n ring, and it just says the same thing, saying to sign up to an NHS app, thus making the NHS struggle more than it already is, not to mention if you’re going to force people to sign up to the APP, helping them achieve this would suffice, meaning there should a number option to get more advice on how to achieve this, but nope nothing!

Shocking service at Neath. My prescription shows as authorised eight days ago. I have heard nothing from the Pharmacy. I have tried to ring on numerous occasions, just to get a message saying their staff are busy with other calls. They just don’t bother answering the calls. I’m about to run out of my repeat medication. I’m now forced to take time out to visit to find out what is going on.

This used to be a reliable pharmacy, I've been waiting 3 weeks for my prescriptions - no-one replies to texts or phone messages - they have taken over several chemists locally and now provide a rubbish service.

Headless cross Redditch branch
Send you a text saying the prescription is ready when you go there you have to wait 25 mins for the prescription to be put up . Why send the text if it’s not ready for collection .

The harborne lordswood branch of pharmacy is a complete joke and definitely scamming people. I was a little late in picking up my babys prescription and was told that it was deleted by the system. when I forced them to release that onto the spine, only then i was told by the locum pharmacist that it was claimed already. Miss Saeeda, who is the pharmacy technician or something, started putting blames on me that I have picked it up already, although I did not. These people are a joke they have cameras and everything and they can check but wanted to hide their theft. I’m definitely going to file a formal complaint against them.

Appalled by knights pharmacy in catshill mum ordered medication on Friday of last week went to pick up the following week on a Saturday 7 days later we were told it would be 10 minutes we left and went back about 1 hour later to collect, when collected inhalers that were ordered were not ready but tablets that were ordered Thursday this week were ready and given to us. Mum not having her inhalers when ordered in plenty of time were not there to be picked up.
I do not recommend this pharmacy this is not the first time this has happened if I could give 0 stars i would