Knock Knock by Smith & Brock Avis 

1 212
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Voir plus

Noté 5 sur 5 étoiles

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Voir plus

Noté 4 sur 5 étoiles

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Voir plus

À propos de l'entreprise

  1. Marchand de légumes

Informations provenant de diverses sources externes

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

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4,5

Tous les avis

(1 212)

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Noté 4 sur 5 étoiles

Really delicious seafood box 🦀🦐🐚🐟…

Really delicious seafood box 🦀🦐🐚🐟 for a special occasion.Also thoughtful customer service - called to say that delivery would be a little later than planned due to traffic which was really appreciated! Would definitely order again!

21 mars 2021
Noté 5 sur 5 étoiles

Perfect for Mother's Day

The products were great and delivery was spot on. Had the afternoon tea delivered to my Mum for Mother's Day. She was really impressed! Would definitely order again.

16 mars 2021
Noté 1 sur 5 étoiles

Very disappointing indeed

Very disappointing indeed considering cost and day in question.

I had ordered the Mother’s Day breakfast box for 2 people and it offered a delivery spot of 3am to 7am. With a young family this was perfect as with early risers breakfast is normally well and truly over by 8am and the kids and myself (Dad) had wanted to surprise mum nice and early. However by 715 the box had not arrived, there was no number to call and I had no response to the 2 emails I sent. I could only assume therefore by 745 it was not coming so we surprised mum with a normal breakfast instead. By 9am it eventually arrived (2 hours after the latest point in the specified delivery slot) but breakfast was over, children were upset and the food was a in essence a waste of money. They also sent coffee rather than the tea option which I specified.

Understand they must be busy on mother’s day and with Covid etc things are made extra complicated but it’s a premium brand with matching price but I sadly felt it had been a complete waste of my money and I have still had no correspondence from them to explain the situation at all despite sending 3 emails.

They had a strap line on the order confirmation saying ‘ We’ve got all your order details, so sit back and relax as we fill your box with the freshest artisan goodness.’ There was nothing remotely relaxing about my experience at all... quite the opposite.

15 mars 2021
Logo de Knock Knock by Smith & Brock

Réponse de Knock Knock by Smith & Brock

Hello there J M

We're really sorry to read this ...This is not right. Have you send an email to our customer service team at knockknock@smithandbrock.com? We would like to investigate this further and make up for this inconvenience.

hope to hearing from you soon.

Best,
The Knock Knock Team

Noté 5 sur 5 étoiles

Exceeded Expectations

Great value, top quality food that exceeded expectations. Friendly and well-timed delivery. Highly recommended.

15 mars 2021
Noté 1 sur 5 étoiles

The subscription service is awful

The subscription service is awful: you are constantly sent items you have cancelled and Knock Knock’s “customer service” insist that you failed to cancel properly - despite concrete evidence to the contrary on your subscription page. The produce is nice but there is no attempt at all at environmental friendliness in the packaging and the service around these boxes is so poor the whole experience is more hassle than it’s worth.

15 mars 2021
Logo de Knock Knock by Smith & Brock

Réponse de Knock Knock by Smith & Brock

Hello Nyresa,

we're really sorry to hear this! I know our customer service team has been in contact with you in the past and they will also come back to you shortly regarding your subscription. We launched our subscription service not a long time ago so we're still making some adjustments. Sorry if you find it complicated to manage. We're working on improvements. Regarding the sustainability side of things, we use recyclable cardboard boxes, our bag are 100% biodegradable and we're looking into pick up the boxes from our customers as soon as there is less risk due to Covid to do so. We will speak with you shortly by mail.

Best regards,
Claire

Noté 4 sur 5 étoiles

Good quality food and good service

We ordered the smaller seafood box and the berries box, it was delicious. The boxes were very well packed. I didn't give 5 stars as the delivery arrived later than what was communicated in the email.

15 mars 2021
Noté 4 sur 5 étoiles

Afternoon Tea

The quality and quantity of the afternoon tea was great! It was for my aunts 75th birthday and Mother’s Day and she absolutely loved it! It made her day! The only thing that let it down was they forgot to put in the message I had sent to my aunt and the menu/contents list of the box, but apart from that I can’t fault it.

Thank you

14 mars 2021
Noté 5 sur 5 étoiles

Fabulously fresh food

Fabulously fresh food. Delicious and full of flavour. Unusual vegetables gave us the opportunity to try new flavours & recipes. Thank you. Love the notes too.

11 mars 2021

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