Konnected Avis 

This has been a lot of fun. Watching the videos I was able to swap out my ADT system for the Konnected one in well under an hour (expected to be there several hours, even brought a sandwich). Nope just swapped right out, plugged it in and bam there it was in Home Assistant.

The support for setting up my tablet to interact with my security sensors was extremely helpful.

The boards work great. Easy to set up and configure. Great support from the company.

It went pretty well, however setting up with Alexa was a problem. You have to go into Alexa and make some settings before the Konnected side of it is able to continue. Sorry I can't be more specific but I just going back and forth till I got it. Suggest you do a set up specifically for Alexa and then you will see the issue.
Otherwise very easy.

it keeps telling me that it is an invalid QR code, I cannot get this mated to Smart Things

I ordered online excited about the prospect of integrating the alarm system with home assistant.

Buried in the Terms of Service it says something about accepting all import costs. This makes konnected feel they can tell FedEx to charge you extra in addition to import duties, which I never agreed to the way I see it.

So in addition to an expensive product and expected import duties, I had FedEx asking for additional service fees which I never agreed to and threatening my credit and court fees if I didn't pay them an extortionate fee I never agreed to.

To top it off, due to poor documentation on the konnected website, it turns out I ordered the wrong kit and it's useless for my needs; it does not work with my already installed alarm system. Returning it is very costly and I've already paid too much for this useless stuff, I'm feeling very drained.

Just recently they contacted me from their records to tell me that they now offer items direct from the UK. I told them to remove my information from their systems and not contact me again. The person who contacted me mocked me, laughed at my GDPR removal request, and still contacted me after my no contact request. Needless to say I've just complained about this GDPR violation and yet another bad experience with Konnected.

The only reason it's 2 stars instead of 1 is that they were "kind" enough to refund the donation I made to them when I first found out all the problems with my order.

It's a mess, stay far away from this company is my advice.

I recently installed the Konnected module to upgrade my outdated hardwired alarm system, and I must say, it's been a total game-changer. This device seamlessly transformed my aging security setup into a wireless, integrated Smartthings powerhouse.

The peace of mind it provides is absolutely priceless. I can now monitor and control my entire security system from my smartphone, whether I'm at home or away. It's just so convenient and gives me an incredible sense of security.

But what's even more impressive is the amount of money and time it's saved me. No more costly monthly monitoring fees, and the installation process? Surprisingly straightforward. It's a cost-effective and efficient solution that any homeowner should seriously consider.

In a nutshell, Konnected is a must-have for anyone looking to modernize their home security. It offers peace of mind, control, and substantial savings, making it an excellent investment.

Arrived promptly, exactly what I needed and great price.

Fast shipping of the garage opener, opener works as advertised (using with a roll up door), quick install.

I purchased the Connected Pro board, 2 wired interface boards, the battery backup and a 3D printed case for the pro board to keep from putting it in a metal box (killing Wi-Fi). After setting everything up the Wi-Fi was hit and miss at communicating with the access point less than 3 ft away and would only work reliably when connected by ethernet. I contacted their “help” team, who spent hours messaging with varying instructions for rebuilding the firmware and gathering logs. Each time declaring they didn’t see a problem on the logs - but it was still not working. After days of back and forth I requested they exchange the board for another unit as the most obvious issue was a wi-fi module buffer instability or failure. The responses were more demanding and wasted time. 

I would advise others to purchase through Amazon rather than directly as I did, where they can utilize Amazon's return and exchange policies. They may have created an innovative solution, but they have a LOT to learn about customer service. - Their support is a total failure.

Great Experience. Solved issue quickly

Installation was straightforward. Customization is where this product truly shines: direct integration into Home Assistant via custom ESPHome firmware solved an issue that other vendors were unable to touch.

Replaced older Gen 1 system with the new Pro and super easy to integrate with SmartThings. Customer service is always top notch!! Easy to install and set up taking about 4 hours to be up and Konnected!

The magnets are essentially worthless (I have low gauge sensor wires, but when you have 24 connections, there is a natural tendency for lift.

The solution is to use a wire tie down to relieve rotational pressure.

Others warned me - they were correct.

All,

A heads up re support options, or lack of
I have taken the equipment out and I am returning to the seller
All was installed correctly as was pretty straightforward, however the alarm panel programming was not achievable
I did log Konnected and Smart home to two separate accounts and Nate told me that, so thanks
Pretty frustrating to say the least as that was all that was required
Konnected Support, or lack of, should be called DisKonnected....
I sent in engineers installation plan and all I needed was some direction/guidance but the response was --- check on line or join Facebook as there are 1000's of alarms, yes, there are but a look would say select that option but that was too much effort I guess
And after I sent more information was told don't mail us anymore as we will ignore you
Or pay for an installer, if that the case the cost to buy a new smart system would be the better option instead of this?
So if anyone is unlucky enough to have a problem, good luck

Cheers

Prompt shipping and good quality product. Great product for turning old wired alarm system into a smart alarm. I got the Konnected alarm panel interface kit and connected it to my AVANTI XP alarm. It's working great (can arm/disarm remotly, can tell if/when/where intrusion occurred remotely. Easy to install and only one issue to resolve. If alarm is triggered (by dog), I can turn it off remotely but has to be reset by keypad before can be armed again on app.
Still working on this issue and I must contact konnected help to see if they have a resolution.
Overall, great service & Products.