Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Supermarché
  2. Épicerie asiatique
  3. Supérette
  4. Service de livraison des courses
  5. Épicerie
  6. Maché en ligne

Écrit par l'entreprise

Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

446 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good service

7 février 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Good price

Good price, fair P&P and quick delivery.

1 février 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Delivery as promised

Delivery as promised, refund for unavailable item immediate

27 janvier 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Will buy again

Good and trusted service. Fresh produce. Helpful customer service.

27 janvier 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

I ordered frozen seafood

I ordered frozen seafood, everything will be ok, delivery was made next day. I am satisfied with quality

29 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

I ordered some very important herbs and…

I ordered some very important herbs and ingredients after Christmas for New Year party . Somehow there was an anomaly with my billing address and delivery as I was away from home . My order was cancelled more than once . I got in touch to say how important it was and they made sure it arrived in time dispite the very diifficult time of year . All exceptional.
I highly recommend this exceptional
company not only for their service but also the exceptional ingredients . Brilliant . Thank you !!

27 décembre 2022
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Réponse : Kugans

Dear Laura,

Thanks a lot for your valuable feedback. Even though there was very less possibility on delivering your order before new year eve, as it was more important to you we tried our best and delivered it on time. Your satisfaction is our priority. Kindly suggest us to your friends & family members. Keep in touch with our team when you need further assistance in future. Team Kugans is delighted on your happiness.

With lots of Love & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Quick service

Quick service. Deliver on time.

4 janvier 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 1 sur 5 étoiles

I have ordered one week ago through…

I have ordered one week ago through online but still have not received my parcel. (I got a message as refused items but no one called me or approached me ).

They have not answered properly my call and they asked me to call back after 1 hours instead of answering me.
Also online chat is not working properly (I got reply after one hour).

30 décembre 2022
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Réponse : Kugans

Dear Rajendran,

As mentioned in your review we never told you that you refused the items. The delivery was done by third party delivery service (DPD). They tried to deliver the parcel and they marked as recipient refused the parcel. When we get to know this one of our team member reached you and talked with DPD to redelivers it. But, as your parcel contained perishable items DPD disposed it and asked you to reach us. When you reach us it was our non-working days (Christmas & New year) but one of our team member always got in touch with you and agreed to place a new replacement order and created one for you. The replacement order number was #12664. After coming back from the holiday our team have arranged the dispatch of the order and the delivery was done on (05/01/2023). In kugans our customer satisfaction is our prime concern. In order to satisfy you with our product and services we did all the possible things from our end. If you need any further assistance in future feel free to reach us at hello@kugans.com.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Quick delivery good selection

Quick delivery good selection
Reasonably priced good communication will purchase again thank you

3 janvier 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

It is such a blessing to have Indian…

It is such a blessing to have Indian products available, and to be delivered swiftly.

29 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Perfectly packed and posted and arrived…

Perfectly packed and posted and arrived promptly, top seller. Would certainly recommend on basis of my experience!

27 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 4 sur 5 étoiles

I like this shop

I like this shop. It has good range of eastern food products. Delivery is teliable

3 janvier 2023
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

The service provided was excellent

The service provided was excellent from beginning to the end. Goods arrived quickly and very well packaged. Will definitely use again.

27 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

excellent and quick

product and speed of delivery

31 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

All good

All good, fast delivery

3 janvier 2023
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Réponse : Kugans

Dear Maria,

Happy new year to you & your family. We are sorry for the inconvenience caused to you. Whenever you have an issue with order please let us know via email at hello@kugans.com. We hope one of our team member got in touch with you regarding this issue and it was sorted. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

Delighted with my order,a joy to have a…

Delighted with my order,a joy to have a fresh produce and a service delivering right to your door,cannot fault this,Thank-you 😀 😇

7 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Your satisfaction is our priority.

Thanks & Regards,
Team Kugans

Noté 5 sur 5 étoiles

FRESH VEG

EXTREMELY FRESH VEG VERY GOOD QUALITY 100% RECCOMEND AND SUPER FAST DELIVERY

3 décembre 2022
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Réponse : Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Noté 4 sur 5 étoiles

Easy to use

Ordered the juice cartons, and collected them promptly
Only issue is why are they limited to only 3 cartons per order?!

1 décembre 2022
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Réponse : Kugans

Dear Customer,

Hope you are doing well. Due to high demand and less stock availability we have limited the number of cartons. If we restock bulk quantity in future we will remove the product limit. Also, if you need any further assistance in future feel free to reach us via hello@kugans.com

Thanks & Regards,
Team Kugans

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