Kyte Baby Avis 

I would give zero stars if I could.

Disappointed Platinum VIP customer, who has spent over $10k with Kyte over the years, and missed my rewards expiration by a few weeks due to personal circumstances. Customer service
refused an exception on the expired points and would only offer a time limited standard $25 credit (now also expired during the period of time I was discussing the issue with various representatives).

There was apparently only one Head of customer service by the name of Dakota, who refused any sort of accommodation or extension of the “courtesy” as the matter remained unresolved, and simply decided to close the matter deeming it resolved on her end.

Social media representatives on Instagram could not assist at all as they do not have access to customer service tickets.

If this is truly all that can be done as a company, then there is no sense in remaining a loyal customer… I intend to seek out and support other brands.

I ordered two kids’ pajamas and one adult—all matching. I wanted to surprise my grandchildren when they come to visit next week. Upon opening the packages there was a terrible odor. I hoped it would dissipate if I let it air out. That did not happen. I contacted customer service. I was asked to send pictures (why? you can’t smell a picture!) which I did. Then they wanted pictures of the tags; the adult set didn’t have any. Then they wanted pictures of the package. I sent everything they asked over a several day period but never got a resolution. I even offered to try washing the items if they would allow me to return them if they still smelled. I never received a reply. I submitted a return request and they have the gall to make me pay return postage for items that are completely unwearable. I would not patronize this company!

I waited nearly 4 weeks for my order, only to have the carrier mark it as lost and tell me to contact Kyte Baby for a replacement or refund. Instead of making things right, Kyte Baby insisted that “lost” doesn’t actually mean lost and refused to offer any resolution.

After already waiting 4 weeks, I was told to wait another 2 weeks before they would even initiate a claim and that my order could still take 3-4 more weeks to arrive. Expecting customers to wait up to 2 months for an order that the carrier has already declared lost is absurd.

To make matters worse, after I filed a chargeback, Kyte Baby asked me to withdraw it before they would help, and that it had to be on official bank letterheads.

Packages get lost. Refusing to replace or refund a lost order, forcing customers to wait weeks for answers, and asking them to give up their dispute rights is unacceptable. This is THE WORST customer service experience I’ve had with a company, second ONLY to Comcast.

Very slow shipping. There was no tracking information provided. Then when it was finally provided, it’s a weird third party company called VEHO, which requires you to download their app to even get information.
They gave a delivery date, which has long past, and I can’t get any support from Kyte Baby or VEHO.
Customer service is horrible. No phone number or chat provided for Kyte Baby and still no response to my email.
I am disputing my order with my CC company as never received product.
STAY AWAY!

Terrible customer service after failing to deliver. Terrible miscommunications between them and their delivery provider. No humans, all AI responses. Won't issue my refund till they find their misdelivered product, which they informed me would take another 3 weeks.

I recently ordered a sleep sack from the site during the mystery event. They sent an obviously used sleep sack that had been returned. When I reached out to the company I only received an AI reply with no help. This is unsafe and no sanitary for baby clothes and sleep items. Very disappointed.

Deceiving!!! And terrible customer service.
I paid extra for ‘free returns’ option but when I wanted to return my parcel I was told I have to pay for my own return.
It’s so misleading! I will never buy from them again

Good products but takes over two weeks to be delivered from DFW. Do not make the same mistake and buy full price. Make sure you wait for their sales. Only then is it worth it.

Good products but DO NOT BUY AT FULL PRICE.

Also size up if you’re international as it takes a lot of time to be delivered and babies grow so so fast.

I’ve been a loyal customer, spending well over $1000 with this company in the past 8 months, but after how my recent issue was handled, I’m seriously reconsidering continuing to shop here.

I purchased an item during their warehouse sale that they state all items are “as-is” or with possible imperfections, which I understand. But what I received was clearly used—worn to the point that it never should have been resold.

During the warehouse sale, you have 10 minutes to review all your items - I purchased over 20 items totaling over $500 that day and took the entire time I was given to sort through over 40+ items. As you can imagine, I could not possibly review each item in complete detail for flaws.

I contacted support requesting a refund, especially since it was a gift and in such poor condition - I even sent a picture of the item. Instead of acknowledging the condition and doing the right thing, they quoted policy and offered only a partial refund—$7.50 on a $15 item.

Even after I explained how much I’ve supported their business, and how unacceptable the item was, they refused to escalate the matter or issue a full refund. The back-and-forth felt dis-missive and unhelpful.

At this point, it's not about the money. It’s disappointing that a company I’ve supported so heavily wouldn’t make a small goodwill exception to retain a loyal customer. I enjoy their products and really just expected better.

I had a great experience with Kyte's customer service! I made a mistake with my order and their team was quick to respond and incredibly helpful. It’s rare to find a company that handles customer issues with such kindness. They made it easy to fix my error without any hassle, and I truly appreciated how patient and understanding they were. Kyte is a company that genuinely cares and it shows!

The best quality pajamas and bedding for the whole family! We all sleep so much better in our Kyte. I always get my orders quickly and have never had an issue with the quality of my items/package. The past few months i've had an even better experience with how quick they have been with fulfilling orders!

First time ordering with Kyte Baby and i’m impressed! My package arrived earlier than expected and I can’t believe how soft everything is. I’ll definitely order again soon!!

I signed up for restock notifications and shortly after receiving the notification that the item restocked, I placed my order. All my items shipped just a couple days later. I already have it in a different color and can't wait for mail day!

Kyte Baby is my favorite go-to brand for both baby and family essentials! I love the variety of prints and solids. There's something to suit every taste and season.
Another major plus is the wide range of body styles available. From newborn knotted gowns and rompers to toddler pajamas, and even adult loungewear, Kyte Baby truly caters to every age. It's rare to find a brand that delivers such consistency in quality and design across the entire family.
But my favorite thing about Kyte Baby is ultra soft luxurious bamboo fabric! I've tried many bamboo brand and this one is hands down the best! It holds up well in the wash and offers just the right amount of stretch for all-day comfort. If you’re looking for high-quality, stylish, and ultra-comfy clothing for your baby (and yourself), Kyte Baby is absolutely worth it!

I had placed an order a few weeks ago and my order never shipped. They offered to give me store credit as the item I picked out was no longer in stock. They refunded me store credit though I still had to pay for shipping again even though they messed up and would never respond to my email about it.

Put something in my cart during a sale to see how much shipping was and it took me to the shop app. I opened my internet hours later to a loading screen & it placed an order without me clicking anything. Emailed Kyte immediately, like not even 5 minutes later to request a cancellation for the order I never actually placed & they refused. They admitted it hasn’t been fulfilled or started but still refuse to cancel it. Will never shop there again. There are so many other bamboo companies with better customer service I’d recommend over Kyte. I plan to fight it with my credit card company but this could all be avoided if they’d simply cancel the order and have some basic customer service. Clearly a customer emailing seconds after placing an order had an error happen. It wasn’t days or weeks or after I received the item.

Kyte Baby, a baby clothing company, recently faced significant controversy after they fired an employee, Marissa Hughes, who requested to work remotely while caring for her adopted premature baby in the NICU, leading to widespread criticism and calls for a boycott due to the perceived lack of compassion from the company towards a new mother in a difficult situation; the CEO later apologized for the decision, but many considered it disingenuous.

I don’t know if I was tricked, but I placed an order over a month ago. The order never arrived, I looked at the email to try to track the package and it won’t even track that. I then go the store link provided, and it is now a completely different store with a men’s clothing line! 🤷🏼‍♀️ I guess that’s what I get for ordering off insta through a person getting paid to promote it.

Placed an order from the IS to the UK . Kyte baby are meant to pay the duty but it has not been paid . I reached out to them on email 4 days ago and no reply and messaged them on instagram and they just said you need to wait for the email ….. totoally unhelpful .
So I can’t collect my much needed order and it’s at risk of being sent back .

KYTE BABY SORT THIS OUT !! SOMETHING SO SIMPLE SHOUJD NOT BE THIS FRUSTRATING AND COMPLICATED

I am really dissapointed in how much the prices have gone up. Just 2 years ago i bought adult blankets for $135 snd and now they are up to $190?! Who can afford these prices?! I love this brand but sadly cannot continue purchasing from here.