Kyte Baby Avis 

70
•
TrustScore 2 sur 5

2,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Very slow shipping. There was no tracking information provided. Then when it was finally provided, it’s a weird third party company called VEHO, which requires you to download their app to even ge... Voir plus

Noté 1 sur 5 étoiles

I would give zero stars if I could. Disappointed Platinum VIP customer, who has spent over $10k with Kyte over the years, and missed my rewards expiration by a few weeks due to personal cir... Voir plus

Noté 5 sur 5 étoiles

Kyte Baby- Worth the Hype. Kyte makes amazing products that are incredibly soft and soothing to sensitive skin. Because they are so stretchy they last significantly longer than other baby clothes/pjs.... Voir plus

Noté 5 sur 5 étoiles

Kyte is probably the OG bamboo baby brand for a lot of people. They have a clean and simple style that they have perfected! Their limited release prints are always beautiful and well executed. They... Voir plus


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2,1

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TrustScore 2 sur 5

70 avis

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A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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(70)

7 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! My order never came after waiting over a month. All of a sudden my email doesn't work to log in or my order #. I've asked for a refund and they are giving me the run around.

***i submitted an email with what I hoped was to Kyte baby with screen shots of my order. I've already filed a dispute with my bank. PLEASE NOTE! *** there is a company scamming people that think they are ordering from Kyte Baby.

17 novembre 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Hi Candi,

Oh no! We are so sorry this happened to you! That is so disheartening to hear :( We would definitely recommend filing that dispute to get your money back. We have been made aware of this scam site and have been telling customers to only order directly from our website at kytebaby.com moving forward. We also recommend reporting this website as a scam to try to get it taken down. We sincerely hope that you are successfully able to get your funds back! Please let us know if there is anything else we can assist you with in the meantime, we're here to help!

Sincerely,
Kyte Baby Support

Noté 1 sur 5 étoiles

Awful Company

Sickened to hear how you treat your employees. As a "family/baby friendly" brand, the way you treat employees who are new parents is absolutely deplorable. I will insist that all the new/future parents in my circle stay away as well. If you cannot operate with basic human decency, I hope you simply become an sad example to other companies that this abuse will not be tolerated by the consumer. DO BETTER.

3 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. I liked the product before but their customer service is very poor

12 septembre 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Hi Sanna,

Thank you for sharing your order details! I am so sorry our initial response did not meet your expectations. I see that a supervisor has reached out offering you a resolution more aligned with our customer service standards. We're sorry for the disappointing experience you had and we hope we were able to make it right.

Thank you for taking the time to leave your feedback to help us learn from this situation.

Sincerely,
Kyte Baby Support

Noté 1 sur 5 étoiles

Dissapointed

I was a huge fan of Kyte baby but after finding out how they treated their employee with a baby in NICU I'm seriously disappointed! For a brand that's all about families, you'd expect them to do better- no actually you'd expect them to set the gold standard. Sadly I won't be buying anymore from them :(

8 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Regret my First time ever purchasing Kyte baby

First time ever purchasing Kyte baby amd it takes over a month to even ship. I'd suggest many other companies Over Kyte baby. Not impressed very disappointed

1 juillet 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

We sincerely apologize for the delay in shipping your order and understand how frustrating this is. This is not our typical business practice. We recently experienced a system malfunction that halted and delayed shipping out orders for a short time. The issue has since been resolved and we are working to quickly catch up and get back to normal shipping times.

We are currently working to improve our shipping processes to prevent delays in the future and improve customer experience.

We hope to have the opportunity to better serve you in the future as your satisfaction is truly important to us and something we work hard to achieve. Please do not hesitate to reach out to us directly at info@kytebaby.com should you have any questions or concerns or if you need further assistance. We're here to help you!

Noté 2 sur 5 étoiles

I bought clothes during a sale - 4 weeks shipping not disclosed before purchase

I bought clothes during a sale. It has been 10+ days and the items still have not shipped. I found in the fine print of the order that items bought during a sale can take up to 4 weeks to ship. 4 weeks?! Are you freaking kidding me? I bought clothes for my newborn. He will practically grow out of these clothes before they arrive. The shipping timeline was NOT clear on the website before I made the purchase. And I just love how the fine print in the confirmation email also states that full-price clothes will ship in 5-7 days. It just feels really scammy and a waste to buy baby clothes that take a month to ship without being up front about it.
This review would be 1 star except that I think the clothes are cute and great quality.

25 juillet 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Thank you for your feedback. We truly apologize for the disappointing experience you had with your clearance sale order. We only have these sales twice a year and this is not our standard shipping time. It is stated on our website, at check out, as well as in your order confirmation and in our Terms and Conditions that sale orders may take up to 4 weeks to ship. This is due to the heavy influx of orders we receive during Sales. We know this is not ideal, we typically recommend sizing up for this purpose.

Your feedback is important to us and we will be sure to share it with the appropriate parties to improve overall customer experience. We hope to have the opportunity to better serve you in the future. If you have any other concerns or need further assistance, please do not hesitate to reach out to us directly at info@kytebaby.com. If you’d prefer to cancel any unfulfilled orders please let us know asap via email and we’d be happy to assist you with that as well.

Noté 5 sur 5 étoiles

Our favorite brand!

Kyte Baby was the first bamboo brand we tried after our daughter was born and it quickly became (and has stayed!) our favorite due to the amazing quality and variety of prints and colors. We use the blankets on our daughters bed, the couch, and have even gotten the grandparents involved now too! Kyte will be a mainstay in our family for a long time to come.

19 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

#1 favorite brand

I have been using Kyte Baby products since my son was born. For 4 years it has been our go to brand. The products are buttery soft and last a long time! I personally think the prints are one of the bests in the market, not too busy but so so beautiful and detailed. Their sleep bags helped my son with sleep and became a part of his routine. When we took it out he knew it was bed or nap time. Can’t recommend this brand enough, it’s our go to for clothes, even mine! My fav PJs are Kyte baby. And don’t get me started on the blankets. My boyfriend and I fight over mine all the time lol I need to get him his own. All in all, top tier brand the only downside is shipping times but even that isn’t too bad! I’m just impatient to get my goodies! :)

23 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Will never order again

Will never order again. Placed my first order on 7/8, they claim 5-7 business days to ship but that’s entirely false. It was just one item and it was a gift for my nephew. I’m also pregnant with my first and was so excited to try this brand, but after this I will never purchase again.

8 juillet 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Thank you for your feedback. We're so sorry for your recent experience. We'd like to explain as this is not our typical procedure. We recently experienced a system malfunction that caused some delays in shipping. We see that your order has now shipped but we truly apologize for the delay and understand your frustrations.

We are currently working to improve our shipping processes to prevent delays in the future. We've sent an email update out to the customers impacted by the system malfunction. Please check your spam folder if you haven't seen it yet, as sometimes our emails can get routed there.

Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. Should you have any questions or concerns or if you need further assistance, please reach out to us at any time at info@kytebaby.com.

Noté 1 sur 5 étoiles

First time customer

First time customer and ordered over 300 dollars worth of products. 10 days thus far and my order has not been shipped. I have contacted them multiple times and they say they are working on it. Will never order from this brand again. There are so many better baby brands out there. Don’t order from this one. Customer service and shipping is the worst!

11 juillet 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Thank you for your feedback. We see that your order shipped already. We sincerely apologize for the delay in shipping your order and understand how frustrating this was. We are currently working to improve our shipping processes to prevent delays in the future and have sent an update out to the customers impacted by our system malfunction. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly at info@kytebaby.com. We are here to help in anyway that we can.

Noté 5 sur 5 étoiles

Love love love these clothes

Love love love these clothes! My last two babies will only sleep in Kyte sleep bags. Forgot one on vacation once and the first thing we did the next morning was drive to a boutique to buy a new one! And the longevity is amazing! My 5 month old is still fitting in newborn Kyte but 3-6 in other brands!

10 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Sleeping on clouds

I absolutely love Kyte Baby! I’ve been buying for over 5 years now. I can tell the fabric is softer and more cozy. The quality is outstanding! The best bamboo on the market. The queen fitted sheets are perfect for anyone who hates wrinkles in their sheets

3 avril 2024
Noté 5 sur 5 étoiles

My kids LIVE in the brand

My kids literally live in this brand. They sleep, play, eat, make memories- and have been doing so for the past 8 years.

My kids all have super sensitive skin and Kyte Baby is one of the only brands they can wear and NOT have eczema flareups.

The quality is also hands-down the best and we get such a long time of wear out of each piece which I appreciate so much as a mom.

I also recently reached out to customer service with a question and they were so quick to respond and were so kind in their response which sadly you don’t see from brands these days!

I recommend this all-around amazing brand to everyone and will continue to do so!

25 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend Kyte Baby

I've been shopping from Kyte for a little over five years now. The products have held up through both of my children and are still in great condition. They're perfectly soft and gentle for their sensitive skin which is a huge game changer! The cute prints are a bonus too- my kids love them!

10 juillet 2024
Avis spontané
Noté 2 sur 5 étoiles

Kyte baby is soooo slow at shipping…

Kyte baby is soooo slow at shipping items. I get my Temu items from China faster.

9 juillet 2024
Avis spontané
Logo de Kyte Baby

Réponse de Kyte Baby

Thank you for your feedback. We apologize for the delay in shipping your order and we truly understand how frustrating this can be. We are currently working to improve our shipping processes to prevent delays in the future. We recently had a system malfunction that delayed fulfillment times; this has since been fixed. We've sent out an email to affected customers with important information about their order.

Your satisfaction is very important to us, and we hope to have the opportunity to better serve you in the future. If you have any further concerns or need assistance, please do not hesitate to reach out to us directly.

Noté 5 sur 5 étoiles

The BEST pajamas!

I found Kyte Baby nearly five years ago and I’ve been hooked ever since. They are the only pajamas my kids wear and last for ages because of their stretch! Both of my kids deal with eczema/sensitive skin and the super soft fabric keeps them comfortable. I highly recommend any of their products!

30 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Kyte Baby- Worth the Hype

Kyte Baby- Worth the Hype. Kyte makes amazing products that are incredibly soft and soothing to sensitive skin. Because they are so stretchy they last significantly longer than other baby clothes/pjs. They have fun and engaging social media and customer service is great if you ever have any issues.

8 juillet 2024
Avis spontané

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