Well delivery was timely ,packaging was very good,simple to use ,I bought 4 one for each bed and living room.they are very effective I notice the difference because I have breathing issues ,they are a... Voir plus
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Lisez les avis des autres
I bought 2 of these so-called air purifiers and first one started making noises. I complained to the company with no satisfaction. No refund, no replacement. Now second one has the same problem. Th... Voir plus
Update: I am less than one month in, and I can definitely notice a difference in my house, especially in the bedroom where our two dogs insist on sleeping with us. I am giving five stars to these io... Voir plus
L'entreprise a répondu
I live in an apartment building and everyday I could see dust and flakes of dry skin on my furniture (it was disgusting) I had to dust everyday to feel that I wasn’t breathing in all that. Since I p... Voir plus
L'entreprise a répondu
Coordonnées de contact
5826 New Territory Blvd. #731, 77479, Sugar Land, Etats-Unis
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3,7
Moyen
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Réponse de labcharge.com
Hi Darin,
Thank you for your review! We’re glad to hear the ordering process was easy and that your delivery was fast. We truly appreciate your support!
So far it's been close to about a week…
So far it's been close to about a week and a half and I'm starting to notice a difference in my air quality. I'm looking forward to seeing what difference in makes by the 4th - 6th week.
18 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Robin,
Thank you for your review! We’re glad to hear you’re already starting to notice a difference in your air quality after just a week and a half. We hope you continue to see even more improvement over the coming weeks. We truly appreciate your support!
Support and warranty
This company should not be used. Their product is good but if something does not work or you want to use warranty forget it. I purchased 2 units. One did not work. I have call and set emails various times. I have received nothing. I still have 1 unit and I bought two. It has been over 2 months now. They sell you and don't support you 1000%.
The company replied and told me to send email. That tells you something!
The company sent one replacement unit when I sent me email. This had to be the tenth or so same email. The sent to the wrong address. It cost me $11 in postal fees charged to forward. They did not apply after requesting refund. They sent 1 unit. No compensation which I requested. This company needs to close it's doors. They have no customer service whatsoever. Good luck if you order and nothing goes wrong.
13 février 2026
Avis spontané
Réponse de labcharge.com
Hi Stephen,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and delay you’ve encountered. That is not the level of service we aim to provide.
We would like to review your case and assist you with the faulty unit as soon as possible. Please contact us directly at hello@labcharge.com with your order number so we can locate your request and prioritize a resolution.
Thank you for bringing this to our attention.
I ordered 6 units to cover my house
I ordered 6 units to cover my house. In most cases it works as advertised. Except one unit did not work at all. This is where it got frustrating, I called and left 8 messages, GOT no call backs! Emailed 6 times and finally got an answer, I had to make a video of problem, I did, and finally they sent me a replacement. There needs to be a easier way to take care of problems. But all but one other is working now. It works but got real noisy. So I don't trust it. Just saying.
2 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Ronald,
Thank you for your detailed feedback. We’re glad to hear that most of the units are working as expected, but we sincerely apologize for the difficulty you experienced with reaching support—that is not the experience we want for our customers.
We also understand your concern regarding the noisy unit. That is not expected behavior, and we would like to assist you further. Please contact us at hello@labcharge.com with your order details and a short video of the unit, and we’ll be happy to review it and help resolve the issue.
We truly appreciate your feedback, as it helps us improve our service.
Only have it on for a week now
Only have it on for a week now. But it was easy to set up.
Thinking of getting some for family...
16 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Grammie,
Thank you for your review! We’re glad to hear the setup was easy and that you’re giving the units a try. We truly appreciate your support and hope you continue to have a great experience. It’s wonderful that you’re also considering them for your family!
Pleased with purchase
This device works pretty much as advertised, recommend good ventilation and housekeeping to maximize benefits.
I am pleased with the purchase, much more affordable than brand name expensive air filters.
15 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Victor,
Thank you for your review! We’re glad to hear that the device is working as expected and that you’re pleased with your purchase. Your recommendation about good ventilation and housekeeping is also very helpful. We truly appreciate your feedback and support!
I plugged them in & 3 days later no…
I plugged them in & 3 days later no dust. We live in an RV & I would dust a room then come back to that room an hour later & it looked like I hadn't even dusted. No problem with that anymore. Thank you so much I have a cleaner home now.
15 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Lisa,
Thank you so much for your wonderful review! We’re thrilled to hear that you noticed such a quick improvement and that dust is no longer a problem in your RV. It’s great to know the purifiers are helping keep your home cleaner. We truly appreciate your support and feedback!
Réponse de labcharge.com
Hi James,
Thank you for your review! We’re glad to hear that the air in your home feels fresher. We truly appreciate your feedback and support!
Bad Customer Service
Bought a box of 4. One did not work. Customer service doesn’t get back with me. Tried email and phone, can’t get anyone to reply. Customer service does not exist!
What a bad way to run a company! I am sorry that I purchased from them! It’s been about 4 months and still no response!
13 décembre 2025
Avis spontané
Réponse de labcharge.com
Hi Paul,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. That is not the level of service we strive to provide.
We would like the opportunity to review your case and assist you with the faulty unit. Please contact us directly at hello@labcharge.com with your order number and a brief description of the issue so our team can locate your request and assist you promptly.
Thank you for bringing this to our attention.
Still checking it out
Very quiet but as far as noticing anything yet it’s only been less than a week. So don’t know how good they are working yet.
Thank you,
Lurena Cowart
13 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Lurena,
Thank you for your review! We’re glad to hear the units are running quietly. Since it has only been less than a week, we hope you continue to notice improvements with continued use. We truly appreciate your support!
Claims for less dust in home is coming…
Claims for less dust in home is coming true in our home. Our home in TN seemed to be always dusting and we have notice a big decline since we started using your product. Thank you.
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Chris,
Thank you so much for your wonderful review! We’re glad to hear that you’re noticing less dust in your home since using the purifiers. It’s great to know they’re making a positive difference for you. We truly appreciate your support and feedback!
Haven’t had them long enough to give…
Haven’t had them long enough to give you a true answer. I received 3 and one is nosier than the other two. The other two are very quiet.
Get back with me in a couple of weeks for a true answer.
Richard
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Richard,
Thank you for your review, Richard! We appreciate you giving the units some time to evaluate their performance. We’re glad to hear that two of them are running quietly. If the one unit continues to be noticeably louder than the others, please feel free to contact us at hello@labcharge.com, and we’ll be happy to assist you.
I like them and they run quietly
I like them and they run quietly. Haven't had them long enough yet to see how much of a difference they will make but it makes me feel better that they are running in the background.
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Carolyn,
Thank you for your review! We’re glad to hear you like the units and that they’re running quietly. Results can sometimes take a little time, and we hope you continue to notice improvements as they keep running in the background. We truly appreciate your support!
Réponse de labcharge.com
Hi Joanne,
Thank you for your review! We’re glad to hear that you like the product. We truly appreciate your support!
Love it so far!
4 stars because I’ve only been using the devices for 1 week, but I can already SMELL the difference. The air is much purer when I walk in from outside (horrible SC pollen season here) which is not usually the case. I can only assume it’s the 6 Labcharge devices I have in my home. They are surprisingly quiet. I can only hear them when I put my ear close to the device.
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Terry,
Thank you for your review! We’re glad to hear that you’re already noticing a difference in the air quality after just a week, especially during pollen season. It’s great to know the units are helping keep the air feeling fresher and that you’re finding them quiet during use. We truly appreciate your feedback and support!
Quiet no filters
Quiet no filters snèezing has stopp
Size is perfect fits anywhere I
I have 2 cats, so this is great.
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Robin,
Thank you for your review! We’re glad to hear that the units are quiet, easy to place around your home, and that your sneezing has stopped. It’s great to know they’re helping even with two cats in the house. We truly appreciate your support!
Quick delivery
Quick delivery. Easy set up. Nice product. However, I expected it to be somewhat more powerful, but still my allergies seem to be improved.
12 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Minnie,
Thank you for your review! We’re glad to hear that delivery was quick and that the setup was easy. It’s great to know that you’re already noticing some improvement with your allergies. We truly appreciate your feedback and support!
Seems like the air is so much better.
Seems like the air is so much better.
11 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Lorene,
Thank you for your review! We’re glad to hear that the air in your home seems better. We truly appreciate your feedback and support!
What a joke of a company!
Awful awful awful company and customer service! Almost non- existent, but they want somebody there just to lead people on and get them off their backs in hopes that they give up. Word of advice, avoid this company like the plague!
Products are poor quality, 1 of them started a VERY high pitch whine and is grinding only after 5 days of use. I purchased them directly from the joke of a company's website. Upon checking into their "guarantee" with customer service, it took about 2 weeks for somebody to respond. They responded with a very generic copy and paste tutorial to deal with technical issues. I tried all the tutorial said, still broken so I let them know and even sent them a video of the issue.
Customer service is STILL avoiding me and will not accept accountability. I'm assuming because they know it's a bad unit and they don't like to replace them, as I've read online. I will now file an official complaint with the BBB to see if they can step in to hold the terrible company accountable for their poor quality products and services.
3 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Brandon,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide.
We would like the opportunity to review your case and assist you with your warranty request. Please contact us directly at hello@labcharge.com with your order number and mention that you previously submitted a video of the issue so our team can locate your request and assist you promptly.
Thank you for bringing this to our attention.
I wish I would’ve purchased more…
I wish I would’ve purchased more units,I only got three should’ve purchased 6.They have really made a difference in the dog smell and both my wife and I don’t have any problems with our eye irritation anymore.
11 mars 2026
Avis spontané
Réponse de labcharge.com
Hi John,
Thank you so much for your wonderful review! We’re thrilled to hear that the units have made such a positive difference in reducing dog odors and helping with eye irritation. It’s great to know they’re improving the comfort of your home. We truly appreciate your support and feedback!
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