Well delivery was timely ,packaging was very good,simple to use ,I bought 4 one for each bed and living room.they are very effective I notice the difference because I have breathing issues ,they are a... Voir plus
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Lisez les avis des autres
I bought 2 of these so-called air purifiers and first one started making noises. I complained to the company with no satisfaction. No refund, no replacement. Now second one has the same problem. Th... Voir plus
Update: I am less than one month in, and I can definitely notice a difference in my house, especially in the bedroom where our two dogs insist on sleeping with us. I am giving five stars to these io... Voir plus
L'entreprise a répondu
I live in an apartment building and everyday I could see dust and flakes of dry skin on my furniture (it was disgusting) I had to dust everyday to feel that I wasn’t breathing in all that. Since I p... Voir plus
L'entreprise a répondu
Coordonnées de contact
5826 New Territory Blvd. #731, 77479, Sugar Land, Etats-Unis
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3,7
Moyen
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de labcharge.com
Hi Ruth,
Thank you for your feedback! We’re glad to hear the setup was easy and that you’re enjoying how quiet the unit is. We appreciate you sharing your experience, and we hope it continues to work well for you!
No quality control or customer service
I ordered 4 of the LabCharge devices. One motor burned out, 2 more are making loud noises. I have called and left a message 3 times and I have emailed 3 times. I have yet to get a response from anyone. The one that works is awesome, but this company obviously has a quality control issue along with a customer service issue. Don't waste your money.
1 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Tracy,
We’re very sorry to hear about your experience and the issues you’ve had with multiple units. This is not the standard of quality or support we aim to provide.
We understand your frustration, especially after reaching out several times without a response. We have escalated your case for immediate review so our team can properly investigate the motor and noise issues you’ve reported.
Please contact us directly at hello@labcharge.com with your order details and a short video of the affected units, and we will prioritize your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
I paid for my order and never received…
I paid for my order and never received a confirmation. I emailed the company 3 times, as well as calling and leaving a message, with no response. I still have not received my product. Had to go to my bank to dispute the charges.
SCAM!
30 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Monica,
We’re very sorry to hear about this experience and understand your frustration.
We take concerns like this seriously and would like the opportunity to look into your order and resolve the issue. Please contact us at hello@labcharge.com with your full name, email used at checkout, and payment details, and we will investigate what happened and assist you as quickly as possible.
Thank you for bringing this to our attention.
I am reasonably happy with labcharge
I am reasonably happy with labcharge
I purchased a package of 4 and unfortunately one of them is quite noisy
I have moved it to different locations to see if that made a difference but it didn’t
So I guess I’m happy and not happy
18 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Peggy,
Thank you for your feedback—we’re glad to hear you’re generally happy with your purchase, but we’re sorry to hear that one unit is noisier than expected.
That’s not the experience we want for our customers. Please contact us at hello@labcharge.com with your order details, and we’ll be happy to review the noisy unit and help you with the next steps.
We appreciate you giving us a try and sharing your honest experience.
Sent a bill to claim lifetime warranty
I'm not sure if the product works or not. There is no evidence. My house is just as dusty as it always was. The main issue was that after a few weeks, the units start buzzing louder and louder. One unit even began making a loud clicking sound that made it impossible to use. In my initial purchase, I purchased the lifetime warranty. I sent an email to the company. They sent an email back right away with some troubleshooting tips. When those didn't work, I sent another email requesting a replacement. After more than a week, I finally got...A BILL! Yes, I got a bill saying I had to pay for shipping. I am shocked. I think there are better products and companies with way better customer service. I won't be purchasing any more products from this company.
29 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Jennifer,
We’re sorry to hear about your experience and the frustration this has caused, especially with the noise issues and your warranty concern.
This is not the experience we aim to provide. We would like the opportunity to review your case and clarify the warranty and replacement process. Please contact us at hello@labcharge.com
with your order details, and our team will look into this and assist you further.
Thank you for bringing this to our attention.
Purchased 9 and half broke within 2 months
Purchased 4 through Amazon and 5 through Labcharge. Sent Amazon’s back and asked for replacement because two came out of the box sounding broken. Gave one to our son. Set the other 8 up mid January. We are down to 4 working units. The others got loud, at the rate of about one every 7-10 days after the first month, some sounding like they were grinding stones. We contacted Labcharge and were sent troubleshooting guidelines. When they didn’t work, we were asked to send video. Then we were asked to send purchasing information. Then we were ghosted. No response after asking for one a few times. But they kept asking for a review, so I told them. They asked for a video as if I hadn’t already gone through the process. I do not have time to keep going through this loop. Many others report similar experiences. Customer Service responds until they realize the product is defective and they stop responding. I assume they hope you will just go away. I will. But I will warn as many people as possible in the process. Apparently at least half the units are defective. So, any benefit to the cleaner air is lost quickly.
28 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Denise,
We’re very sorry to hear about your experience and truly understand how frustrating this has been — especially after going through multiple steps without getting a clear resolution. That’s not the experience we want for any of our customers.
We sincerely apologize for the repeated requests and lack of follow-up. You should not have to go through the same process multiple times, and we understand how that would feel like you’re being ignored.
We would really like the opportunity to make this right. Please contact us directly at hello@labcharge.com with your order details, and we will personally review your case and prioritize a proper resolution without putting you through additional back-and-forth.
Your feedback is taken seriously, and we will be addressing this internally to improve both our product quality and customer support experience.
Thank you for bringing this to our attention.
I was skeptical bc we are conditioned…
I was skeptical bc we are conditioned to believe in order to clean the air, you must have some sort of filter and or hepa system. Well...was I surprised and shocked at these air cleaners. My eyes no longer tear up. My throat and nose are no longer cloggedand irritated. Simply put, these cleaners are beyond wonderful. After a few days, I realized my breathing had improved 100%.
Awesome product.
27 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Marlene,
Thank you so much for sharing your experience! 😊 We completely understand the initial skepticism — and we’re so glad to hear the units exceeded your expectations.
It’s wonderful to know that you’ve noticed such a meaningful difference, especially with your breathing and overall comfort. That kind of improvement is exactly what we hope for our customers.
We truly appreciate your kind words and support — it means a lot to us! If you ever need anything, we’re always here to help.
Réponse de labcharge.com
Hi Joanne,
Thank you for your feedback! 😊 We’re glad to hear your delivery was quick and hassle-free — that’s exactly the experience we aim to provide.
We appreciate your support, and if you ever need anything, we’re always here to help!
Not noticing a lot.
26 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Dan,
Thank you for your honest feedback — I understand how that can be a bit disappointing.
Sometimes it can take a little time to notice the full effects, and results can vary depending on factors like room size, placement, and airflow.
If you’d like, I’d be happy to share a few quick tips to help improve performance and make sure you’re getting the most out of your unit. Please email us at hello@labcharge.com.
Please feel free to reach out — I’m here to help!
Want honesty Feb/march
Want honesty. U telling me u would charge me 25% for " restocking fees" n I also have to pay like 10-30 $ on mailing it back to u. SMH SMH
GREED!!!!!! so I pay like 120 n get like 70 back REALLY WHAT R U SMOKING !!!!!!!!!
2 mars 2026
Avis spontané
Réponse de labcharge.com
Hi there,
I understand why this feels frustrating, and I’m really sorry it’s come across that way.
The restocking fee and return shipping are part of our standard return policy, but I completely hear your concern about the overall cost. That’s not the experience we want you to walk away with.
If you’re open to it, I’d like to review your order personally and see if there’s anything we can do to help improve the outcome for you. Please reach out to us at hello@labcharge.com with your order details so we can take a closer look and work toward a fair resolution together.
Thank you for sharing your feedback — it’s truly appreciated.
Wish I had known Lab Charge was a scammer before I ordered
Ordered the air purifiers twice and was thinking of ordering another round, but having to deal with Lab Charge's customer service decided for me that I would not be ordering more units. One of the units from my first order started making a loud humming noise and I contacted them by email to find out what I needed to do. After a week I got a reply to make a video to show what it was doing, so I did, the same day. Two weeks later I received an email with a bill for $14.86 to cover the cost of shipping one replacement unit under warranty. I paid it within a day or two and two months after that (and a lot of back and forth with customer service and not getting any answers to anything) I have finally been given tracking info that the unit will arrive next week. Not holding my breath. I've filed disputes, complaints, etc., Lab Charge doesn't seem to care. Now I find out that the order for my replacement unit shows free shipping, so what did they do with the money they charged me (and countless others no doubt)? I really haven't noticed any air quality improvement since using the units, I've even doubled up in a couple smaller rooms with no effect, so not sure these units do much of anything except drain your wallet.
25 janvier 2026
Avis spontané
Réponse de labcharge.com
Hi Drlene,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service or experience we want for our customers.
We sincerely apologize for the delays in communication, confusion regarding shipping fees, and the overall back-and-forth you’ve had to deal with. We understand how exhausting and disappointing this has been.
We would like the opportunity to personally review your order and warranty case to ensure everything is clarified and resolved properly. Please email us directly at hello@labcharge.com with your order details so we can investigate the shipping charges, confirm your replacement, and address any concerns about the unit’s performance.
Your feedback is important to us and will be shared internally to improve both our products and customer support process. We genuinely appreciate you bringing this to our attention.
I bought 3
I bought 3, 1 in my bedroom, work area and living room. I've noticed that I do sleep much better now. 😊
25 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Jay,
Thank you so much for sharing your experience! We’re so happy to hear that you’ve placed your units in your bedroom, work area, and living room — and even better, that you’re already noticing improved sleep.
That’s wonderful to hear, and exactly the kind of difference we hope our products can make.
We truly appreciate your support! If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
Best product I have bought in years!
Love these so much! I own a home that is over 100 years old. I now breathe easier, sleep better, dust is almost non existent! Cannot endorse or recommend these enough!
10 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Jeffrey,
Wow — thank you so much for your incredible feedback! We’re absolutely delighted to hear how much you love the product and the difference it’s made in your home, especially in a space with so much history.
It’s wonderful to know that you’re breathing easier, sleeping better, and noticing such a big reduction in dust. Your recommendation truly means the world to us.
If you ever need anything or have any questions, we’re always here and happy to help.
Wishing you continued comfort and freshness in your home!
Buyer beware customer service sucks
I ordered a 4 pack of their ionic air filters. One quit working after a month. Wrote company with picture of plate on bottom..6 months later they keep asking for more info ridiculous
8 novembre 2025
Avis spontané
Réponse de labcharge.com
Hi Wanda,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this experience has caused you.
We completely understand how concerning it is to have one of your units stop working so soon, and even more so to feel like the process has taken far too long. That’s certainly not the experience we want for our customers.
We’d really like to help get this resolved for you as quickly as possible. To move things forward, could you please confirm if you’ve already provided the unit’s serial number and a photo of the issue? If so, kindly resend them to our email hello@labcharge.com so we can prioritize your case and avoid any further delays.
Once we have the details, we’ll make sure to review everything promptly and work toward a resolution for you.
We truly appreciate your patience and the opportunity to make this right.
I am impressed with the LabCharge…
I am impressed with the LabCharge ionization units. They have been on for a week plus and I am starting to see results in terms of the air and clear evidence of increased settled dusk. My only criticism is that there is not ability to turn off the unit's lights while the unit is operating.032326
23 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Philip,
Thank you so much for sharing your detailed feedback! We’re really glad to hear that after a week of use, you’re already noticing improvements in your air quality and seeing clear results — that’s exactly what we aim for.
We also truly appreciate your honest input regarding the unit’s lights. Feedback like this is very valuable, and we’ll be sure to pass it along to our product team for consideration in future improvements.
If you have any questions or need assistance with your units, please don’t hesitate to reach out — we’re always here to help.
The website is easy to navigate
The website is easy to navigate. The price was great and within the week or so I don't smell the dog and smoke smell as much, it's much fresher.
22 mars 2026
Avis spontané
Réponse de labcharge.com
HI Lynn,
Thank you so much for your kind review! 😊 We’re really glad to hear that you found the website easy to navigate and that the pricing worked well for you.
It’s especially great to know that you’ve already noticed a difference in reducing dog and smoke odors — that fresher air feeling is exactly what we aim for!
We truly appreciate you taking the time to share your experience. If you ever need anything or have questions down the line, we’re always here to help.
The worse scam company stay away!!!!!!!!!!!!!!!!!!!!
I ordered then Feb 14th, and immediately tried to cancel. Since no response i tried the 16th of February, no response. I called paypal and put a dispute in. The item was never shipped, not that I wanted it. Just want my money back. And so far Paypal has ruled in there favor. Just filed another dispute. Stay away from this scam artist
15 février 2026
Avis spontané
Réponse de labcharge.com
Hi Thomas,
We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be.
We sincerely apologize for the delay in communication and any confusion regarding your order and cancellation request. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and assist you further. If you’re open to it, please reach out to us directly with your order details at hello@labcharge.com, and we will prioritize your concern so we can look into this together and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention — your feedback is important, and we’re committed to improving our service.
I have used these for less than a month…
I have used these for less than a month and I am already not waking up with a runny nose. No filter to change is perfect! I am also starting to see less dust around my home. I have a labcharge in my living room, dinning room, kitchen, and my bedroom. They definitely work great!
22 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Regina,
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that you’re already noticing a difference — especially waking up without a runny nose and seeing less dust around your home.
It’s great to know the units are working well across multiple rooms, and that you’re enjoying the no filter convenience too!
We truly appreciate your support and for taking the time to leave such a thoughtful review. If you ever need anything, we’re always here to help.
Wrong cord bad customer service
Called and emailed the company with no answer. The cord I got with my order is s not the right cord. Both sides needs a C. Yet the cord has a small end and large end.
21 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Patricia,
One end is the standard USB 2.0 (the bigger end) that plugs into the wall adapter. The other end is a micro USB (the smaller one) that plugs right into the center port on the device. You’ll see it located between the two regular USB 2.0 ports on the middle ring.
Those two outer USB ports are mainly for charging older phone models—like an iPhone 7 or earlier, or Galaxy S2 and similar.
Give it a try and let me know how it works for you.
Easy ordering process and also do easy…
Easy ordering process and also do easy to set up
Have noticed a noticeable difference in my homes air quality
5 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Patty,
Thank you for your review! We’re glad to hear the ordering process was easy and that setup was simple. It’s great to know you’ve noticed a difference in your home’s air quality. We truly appreciate your support!
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