Well delivery was timely ,packaging was very good,simple to use ,I bought 4 one for each bed and living room.they are very effective I notice the difference because I have breathing issues ,they are a... Voir plus
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Lisez les avis des autres
I bought 2 of these so-called air purifiers and first one started making noises. I complained to the company with no satisfaction. No refund, no replacement. Now second one has the same problem. Th... Voir plus
Update: I am less than one month in, and I can definitely notice a difference in my house, especially in the bedroom where our two dogs insist on sleeping with us. I am giving five stars to these io... Voir plus
L'entreprise a répondu
I live in an apartment building and everyday I could see dust and flakes of dry skin on my furniture (it was disgusting) I had to dust everyday to feel that I wasn’t breathing in all that. Since I p... Voir plus
L'entreprise a répondu
Coordonnées de contact
5826 New Territory Blvd. #731, 77479, Sugar Land, Etats-Unis
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3,7
Moyen
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I can’t live without them.
I’ve gotten my Labcharge air purifiers about 2 weeks ago and they have made my apartment smell so much better. I have a dog and sometimes I can smell him but since my Labcharges air purifiers arrived, people can barely tell that I have a dog except for his toys and food. I have also noticed less dust, dog fur, and mold (in my bathroom) throughout my apartment. My building is infested with roaches but they have been avoiding my apartment since I got my Labcharge air purifiers. My dog’s allergies and asthma have actually almost stopped as we as my own. I have been telling my neighbors and friends about them.
12 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Marc,
Wow—thank you so much for sharing such a detailed experience! We’re absolutely thrilled to hear how much of a difference your air purifiers have made in your home.
It’s amazing that you’ve noticed fresher air, less dust and pet odors, and even improvements in your and your dog’s comfort—that truly means a lot to us. We’re also so grateful that you’ve been recommending them to your neighbors and friends—your support is greatly appreciated.
If you ever have any questions or need assistance, we’re always here for you. Thanks again for being part of the Labcharge family.
The unit will fry easily it didn't last…
The unit will fry easily it didn't last a week after plug.Scam company the 30 days guarantee is not true. I have call, text and email no one answer.
31 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Evelyn,
We’re very sorry to hear about your experience, and we completely understand how upsetting this must be—especially with the unit stopping working so quickly after setup.
This is not the standard we aim for, and we sincerely apologize for the inconvenience and frustration you’ve faced, including the difficulty reaching support. We also take concerns about warranty very seriously and want to make sure this is properly reviewed.
Please don’t worry—we want to help resolve this for you. Kindly send us your order details again so we can urgently look into what happened and assist you with a proper solution under your warranty.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make this right.
I’ve been coughing for days complaining…
I’ve been coughing for days complaining of chest pain and now found out the devices actually causes it and my dog has been choking ever since I turned these things on in my house. I wrote to the company by email twice and noone responded. I definitely want a refund but I finally went on their website and found instructions. I have to pay to ship these bad products back and not them.
Order #359251 under another email
29 mars 2026
Avis spontané
Réponse de labcharge.com
Hi there,
We’re very sorry to hear about what you and your dog have been experiencing, and we truly understand how concerning and upsetting this must feel.
Your safety and well-being are extremely important to us. If you’re having health symptoms, we strongly recommend turning the units off immediately and seeking advice from a healthcare professional or veterinarian as appropriate.
Regarding your return and refund, we understand your frustration about having to cover return shipping. We would like to review your case right away and see what options we can offer based on your order and situation, including possible assistance with the return process.
Please send us your order details so we can escalate this urgently to our support team. We also want to check why your previous emails were not responded to, as that is not the experience we want for our customers.
Thank you for bringing this to our attention—we’re here to help get this resolved as quickly as possible.
The machine works very well
The machine works very well. I put on in my bedroom and living room. The house smells great. Thanks.
11 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Daniel,
That’s wonderful to hear—thank you so much for sharing! 😊 We’re glad the units are working well in both your bedroom and living room, and that your home is smelling fresh.
We truly appreciate your support!
Right now
Right now, I can't get in contact with anyone. One of my units have stopped working. Please respond.
11 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Rhonda,
We’re really sorry to hear that one of your units has stopped working, and we completely understand how frustrating this must be.
Please don’t worry—we’re here to help. To get this sorted as quickly as possible, could you kindly share a few details (such as the order number and which unit is affected)? If possible, a short video of the issue would also help us properly assess what’s happening.
Once we have this, we’ll prioritize your case and work on a resolution right away. Thank you for your patience, and we look forward to assisting you.
I very rarely write negative reviews
I very rarely write negative reviews, but this company is above and beyond a very dishonest and shady company. The product doesn't work. The air cleaner is small and ineffective and each device gives off ozone, which is very unhealthy and not disclosed at the time of sale. I returned all the items to the company almost a month ago, and they are refusing to give me my refund and outright lying to PayPal to keep the returned merchandise and my money. I have never had such a negative experience with any company before. I highly recommend staying away and not buying from this dishonest and deceitful company.
In response to the reply from the company below, I contacted customer service before I opened the dispute with PayPal and followed the instructions given by customer service to return all the items. I contacted them again and they said they would issue a refund and never did. I contacted customer service yet again after I opened the dispute and never heard back. I still have not received my refund. The company received all of the returned items on March 12, 2026. I provided all the details to Labcharge customer service and to PayPal. I would ask that my rightful refund be issued. I will file a complaint with the BBB as the next step. I have never, ever had such a difficult time receiving a refund from any company after I returned all the items to the company. The company has all the merchandise back and wants to keep my money as well. Truly a dishonest and deceitful company all the way around.
8 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Niveen,
We’re very sorry to hear about your experience and the frustration you’re feeling regarding your return and refund. We take these concerns seriously, especially when it comes to product performance, safety concerns, and payment disputes.
We would like the opportunity to properly review your case in full, including your return tracking details and the status of the refund with PayPal, so we can ensure everything has been handled correctly and fairly.
Please reach out to us directly with your order information so our support team can escalate this immediately and investigate what has happened.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
So far I can see and smell a difference…
So far I can see and smell a difference in my bedroom. Now I’m trying one in the living room
1 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Gale,
That’s great to hear—thanks so much for sharing! We’re glad you’re already noticing a difference in your bedroom, and we hope you’ll see the same great results in your living room too.
Keep us posted—we’d love to hear how it goes.
Great service little machine
I like the size. I'm a very light sleeper. Although they are not loud I can still here them. I have a very small house 750 sq ft. I wish I'd have got 1 for all 5 rooms. I don't feel it removes odor as well as my large air purifier with just 2. I'm just wondering how long it will run non stop. I do really like the size and no filters
It's just different and will take time to adjust.
1 avril 2026
Avis spontané
Réponse de labcharge.com
Hi there,
Thank you for your feedback.
We’re glad you appreciate the size and filter-free design. We understand that sound sensitivity and odor performance may vary, especially compared to larger units. For best results, placement and using one unit per room can help.
Please note that the units are designed to run continuously.
UNBELIEVABLE
I was initially skeptical about the effectiveness of this product but, 2 weeks in, we've noticed an improvement in the air quality of our home.
9 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Craig,
That’s wonderful to hear—thank you so much for giving it a try and sharing your experience! We completely understand the initial skepticism, so it’s great to know you’re already noticing an improvement in your home’s air quality after just a couple of weeks.
If you ever have any questions or need tips to get even better results, feel free to reach out—we’re always here to help!
Recently received it and have turned on…
Recently received it and have turned on most of what I had ordered. I believe they are working, as they're humming along.
However, I didn't understand where the 3rd ring (filter) that you're supposed to wipe every couple of weeks is located, as it mentions it on the directions, but doesn't show where on the diagram.
7 avril 2026
Avis spontané
Réponse de labcharge.com
Hi there,
Thank you for sharing your experience—we really appreciate it! 😊 We’re glad to hear your units are up and running.
Just to clarify, our Ionic Air Purifier does not use traditional filters. The “3rd ring” mentioned in the instructions refers to the collector plate area, which is the part that gathers dust and particles over time. This is the ring at the top of the unit.
Make sure everything is completely dry before turning it back on
We understand how the diagram can be a bit unclear, so thank you for pointing that out! If you’d like, we can also guide you further or share a visual reference—just let us know. We’re here to help!
I received my Labcharge and turned it on and it don't work
I received my Labcharge and turned it on. The battery ran out and I tried to charge it. The charge plug would not stay in the charging port and the charging port moves around in the unit. The unit no longer works. I highly suggest not buying anything from this company as emails and phone calls are ignored. Horrible company service and you are wasting your money.
18 mars 2026
Avis spontané
Réponse de labcharge.com
Hi there,
We’re very sorry to hear about the issue you’re experiencing with your unit, and we understand how frustrating this must be—especially since it stopped working shortly after use.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and the difficulty you’ve had reaching support.
We’d like to help get this resolved as quickly as possible. Please send us your order details so we can immediately review your case and check what happened with the charging port. Based on what you’ve described, we’ll escalate this for a replacement or appropriate solution under your warranty.
Thank you for bringing this to our attention—we’re here to help and want to make this right for you.
I just want the ones making loud noise…
I just want the ones making loud noise to be replaced. I was offered a refund of a lot less than what I paid and I have to spend more money to get more
$
4 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Laurie,
Thank you for your message, and we’re really sorry for the frustration this has caused.
We understand your concern about the noisy units and also your disappointment with the refund offer. That’s not the experience we want for you. We also hear you regarding having to spend more just to get replacements.
To help you properly, we’d like to focus on resolving the specific units that are making the loud noise. Please send us the order details and which units are affected, and we’ll review this again so we can find a fair solution for replacement under your case.
We truly appreciate your patience, and we’re here to help get this sorted for you as quickly as possible.
They sent the wrong cords
They sent the wrong cords, then I had to send them a video of the problem. I ordered four units, and got four of the wrong cords, like they haven’t sent the wrong ones out on every machine! I’m not recommending anyone but from this company! Not sure of the exact date, but sometime in March, or February.
20 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Peggy,
We’re very sorry to hear about your experience, and we truly understand how frustrating it must be to receive the wrong cords for all four units, especially after already taking the time to send a video.
This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. We also regret the delay and frustration in getting this properly resolved.
Please rest assured, we take this seriously and would like to make it right for you. Kindly share your order details with us again so we can immediately review what happened and arrange the correct replacement for you as soon as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Dog odor
Seems to be working well with most odors. My dog has serious allergies that make him smell bad which makes my house smell. Has helped with most of the odors. Gave one to my son and he says it's helping so he takes it room to room cause we can't afford any more.
6 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Barbara,
Thank you so much for sharing your experience—we really appreciate it! We’re glad to hear it’s helping with most of the odors and making your home more comfortable, especially with your dog’s situation.
It’s also wonderful that your son is seeing benefits too, even while moving it from room to room—that’s a great way to make the most of it.
If you ever need any tips on placement or usage to get the best results, feel free to reach out—we’re always here to help.
Terrible product and Customer Service
Late shipping, not the advertised 7 to 12 days, broke within 30 days, had to ask 8 times for a replacement, never received 3rd item, was then told a video was needed and then told never mind the video to then be told oh yea we do need a video after all, submitted the video, started over due to people not reading notes, then to get told I need to pay shipping.
5 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Andrew,
We’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating the delays, miscommunication, and replacement process must have been for you.
We’d really appreciate the opportunity to make things right. Please reach out to us directly at support@labcharge.com with your order details so our team can review your case thoroughly and assist you with a proper resolution as quickly as possible.
Thank you for bringing this to our attention—we’re here to help.
Réponse de labcharge.com
Hi Jennifer,
Thank you for your review! We’re glad to hear you’re enjoying the air purifiers and finding them quiet. We truly appreciate your support!
This company is a scam
This company is a scam. They sell you the units and when you have a problem they don't help at all. I would not recommend doing business with this company.. I'm very disappointed in their coutomer service.
28 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Jim,
We’re sorry to hear about your experience and understand your frustration.
This is not the level of service we aim to provide. We would like the opportunity to review your case and assist you properly. Please contact us at hello@labcharge.com with your order details, and our team will look into this and help resolve the issue as quickly as possible.
Thank you for your feedback.
I like the shape and size
I like the shape and size. I got the colored ones. They are really quiet. I have only had them for a week but I can notice the difference already. Would highly recommend them.
1 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Linda,
Thank you for your review! We’re glad to hear you like the design and size, and that you’re enjoying how quiet they are. It’s great that you’re already noticing a difference after just a week. We truly appreciate your recommendation!
2 working purifiers, 1 stopped working
I purchased 3 purifiers and all went well with them for a few weeks and then 1 simply stopped working after making a horrible sound with the top light turning red after being green for the full two weeks. I called Labcharge at least 5 times and left messages with no return call from the company. I even took the broken charger with me to Houston when I went there for business last week hoping I would hear from the company but no one ever returned my call. I called again yesterday, left my info and still no return call. Called again today...no call back. The service is very poor BUT the 2 remaining chargers are working well. I want the 3rd one replaced at no cost per the policy! Hoping to hear something soon!!!
16 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Laureen,
We’re very sorry to hear about your experience and the difficulty you’ve had reaching our team. We understand how frustrating this must be.
We would like to help resolve this for you. Please contact us at hello@labcharge.com with your order details and a brief description of the issue, and we will review your case and assist you with the replacement process in line with our policy.
Thank you for bringing this to our attention, and we appreciate your patience while we work to assist you.
Unable to plug them in!
Unable to plug them in!!
Four Labcharges and each came with the wrong cable!!
31 mars 2026
Avis spontané
Réponse de labcharge.com
Hi Susan,
One end is the standard USB 2.0 (the bigger end) that plugs into the wall adapter. The other end is a micro USB (the smaller one) that plugs right into the center port on the device. You’ll see it located between the two regular USB 2.0 ports on the middle ring.
Those two outer USB ports are mainly for charging older phone models—like an iPhone 7 or earlier, or Galaxy S2 and similar.
Give it a try and let me know how it works for you. Happy to help if you run into anything!
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