Well delivery was timely ,packaging was very good,simple to use ,I bought 4 one for each bed and living room.they are very effective I notice the difference because I have breathing issues ,they are a... Voir plus
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I bought 2 of these so-called air purifiers and first one started making noises. I complained to the company with no satisfaction. No refund, no replacement. Now second one has the same problem. Th... Voir plus
Update: I am less than one month in, and I can definitely notice a difference in my house, especially in the bedroom where our two dogs insist on sleeping with us. I am giving five stars to these io... Voir plus
L'entreprise a répondu
I live in an apartment building and everyday I could see dust and flakes of dry skin on my furniture (it was disgusting) I had to dust everyday to feel that I wasn’t breathing in all that. Since I p... Voir plus
L'entreprise a répondu
Coordonnées de contact
5826 New Territory Blvd. #731, 77479, Sugar Land, Etats-Unis
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3,7
Moyen
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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It does exactly what it says it will…
It does exactly what it says it will do. My house would show new dust in a day. My glass tops, my wood, all dust free for a couple of weeks. It’s also very quiet. I have to be right next it and trying to listen in order to hear it. Thank you.
19 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Gail,
Thank you so much for sharing your experience 😊 We’re really glad to hear the unit is performing exactly as expected and making a noticeable difference in your home.
It’s wonderful that you’re seeing much less dust buildup on your surfaces and enjoying a cleaner space for longer. We’re also happy to know the quiet operation is working well for you—that’s something many of our customers really appreciate.
Your kind feedback means a lot to us. If you ever need anything or have any questions, we’re always here to help.
Well I am a senior and live in a small…
Well I am a senior and live in a small space so I got 2 of these and no difference in almost 3 weeks wanted to return and they have a restocking fee and have to pay for shipping I guess I will just donate but could of used my money back
19 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Joanne,
Thank you for taking the time to share your experience, and we’re truly sorry to hear that the units haven’t met your expectations.
We understand how disappointing it can feel—especially after giving the product a few weeks of use—and we also completely hear your concern about return costs like shipping and restocking fees. We know that when a product doesn’t deliver the results you were hoping for, the return process can feel frustrating on top of that.
We appreciate you giving the units a try in your space, and we’re sorry it didn’t make a noticeable difference for you. If you’re open to it, we’d still be happy to review your setup to make sure the units were positioned in a way that allows them to perform as effectively as possible.
Even if you decide to move forward with donating them, please know your feedback is genuinely valued and will be shared with our team as we continue working to improve both our product and customer experience.
If there’s anything else we can assist you with, we’re here to help.
I’ve had it on in a small room for over…
I’ve had it on in a small room for over a week now and I don’t feel any different at all.
19 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Barbara,
Thank you for sharing your honest feedback, we really appreciate it.
We’re sorry to hear you haven’t noticed a difference after a week of use. With air purification, results can vary from person to person depending on factors like room size, airflow, existing dust/pollen levels, and individual sensitivity. Some users notice changes quickly, while for others it can take a bit longer to observe noticeable effects in comfort or symptoms.
That said, we do want you to feel confident in your purchase. If you’re open to it, we’d be happy to help review your setup (placement, room coverage, and usage settings) to make sure you’re getting the best possible performance from the unit.
Please feel free to reach out to us at hello@labcharge.com with your order details, and we’ll be glad to assist you further. We truly appreciate your feedback and the opportunity to help.
Don't waste your money
I bought 9 of these. The warranty starts the day you receive the box. The machines give lots of light whether on (green) or off (red) you have to unplug to get the light off! Not conducive for good sleep. Right after the first one was plugged in, it started making a loud noise, loud enough that you hear it from the room and in the hall. The other ones all make noise! Open these as soon as you receive as you only have 30 days to return from the day they reflect received so if you have a delay due to personal reasons, you are screwed. They will send you a replacement, but will charge you an additional $15 to get a new one even though it was that way when you received. Oddly enough when you go back and read their warranty it is pretty clear. Read it closely before you buy because there is no mercy!
I see their message below and I have contacted them multiple times. Their suggestion was to reset, which means unplug and leave them for a few hours which I have done, but it did not help. I was told someone would contact me, but other than email with that advice, that is what I received, plus the additional bill for $15. Several of the others are now making loud noises as well! My initial review stands, they have done nothing to show me otherwise.
17 février 2026
Avis spontané
Réponse de labcharge.com
Hi Michelle,
Thank you for taking the time to share your detailed feedback—we’re very sorry to hear about your experience.
We understand your concerns regarding the light, noise, and the warranty/return process. This is certainly not the experience we want for our customers, especially after purchasing multiple units.
Regarding the noise, that is not expected behavior, and we’d like to properly review this for you. We also understand how the indicator lights may be disruptive in certain settings like bedrooms, and we appreciate you bringing that to our attention.
In terms of the warranty and replacement process, we apologize for any confusion or frustration caused. We aim to be transparent with our policies, but we also want to ensure our customers feel supported and treated fairly.
Please reach out to us directly with your order details so we can escalate your case and work toward a more suitable resolution for you.
We truly appreciate your feedback and the opportunity to make this right.
The setup was simple…
The setup was simple and they seem to be working, need a little time with them.
13 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Gilbert,
Thank you for your feedback! We’re glad to hear the setup was simple and that things are off to a good start. You’re right—giving it a little more time can help you see the full benefits.
Feel free to keep us posted on how it goes. We are here to help.
I absolutely love labcharge
I absolutely love labcharge! I have one in my den & one in my bedroom & it is so quiet & works great. I would definitely recommend this product. Thank you
10 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Susan,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re loving your units and that they’re working so well in both your den and bedroom.
Your recommendation truly means a lot to us—thank you for your support.
It seems to be helping..however with…
It seems to be helping..however with the purchase we were to receive free gifts and nothing came...sent email and no response to this
16 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Debra,
Thank you for reaching out to us!
We're glad to know that you were enjoying your purchase. With regards your free gift, please email us at hello@labcharge.com together with your order number so we can work into this together.
We appreciate your time and patience with us while we work into this matter.
I’m amazed at how fast we could tell if…
I’m amazed at how fast we could tell if was working!!! My husband has super bad allergies and he is actually sleeping with NO sleep guard and NO snoring!!!!!! We both are getting a very good sleep schedule down. It’s a blessing!!!
1 in our master bedroom and one in the living room for now, I’m going to order more for the upstairs and into the game room. Thank you so much!!!
7 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Brandy,
That’s amazing to hear—thank you so much for sharing!
We’re thrilled that you and your husband are already noticing such a big difference, especially with better sleep and relief from allergies. It truly means a lot to us.
We’re so glad the units are working well in your bedroom and living room, and we’d love to support you when you’re ready to add more upstairs.
Thanks again for your kind words.
Pet dander and dust practically gone
We have a dog and 4 cats so we get plenty of dander. Also like everyone I have dust.
These iconic air fresheners are great. Sneezing not as much and don’t have to dust everyday.
11 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Linda,
That’s wonderful to hear—thank you so much for sharing! 😊 With pets at home, we know how challenging dander and dust can be, so we’re glad to hear you’re sneezing less and not needing to dust as often.
We truly appreciate your feedback!
I feel like the odors and bacteria are…
I feel like the odors and bacteria are effectively removed as it kept me from getting a stuffy nose within hours of setting it up. However of my 4 units 2 started making a high pitched noise and a rattle within a month-two when I emailed the company they wanted my Amazon order number, some I purchased one was a gift all from Amazon. All outside return window and nobody honors the 2 year warranty so we just turn them off and hope when they are turned back on the rattle is gone. Not seeing a big difference in dust.
13 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Marilyn,
Thank you for sharing your experience—we truly appreciate your honest feedback.
We’re glad to hear the units have helped with odors and comfort. However, we’re very sorry about the noise issues you’ve encountered with two of your units—that’s definitely not expected.
Regarding the warranty, we understand the concern, especially with items received as gifts. We’d still like to take a closer look at your case and see how we can help.
Please reach out to us directly with any details you have (such as approximate purchase date or any available order info), and we’ll do our best to assist you further.
Thank you again for bringing this to our attention
THE PRODUCT CAME WHEN PROMISED IN WELL…
THE PRODUCT CAME WHEN PROMISED IN WELL PACKAGED BOX.NO FILTERS IS A HUGE SELLING POINT.JUST PLUG IT IN PUSH TO START.VERY QUIET OPERATION & DOESN'T TAKE A LOT OF SPACE,IN.FACT YOU HARDLY NOTICE IT.
15 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Shirley,
Thank you so much for your feedback! We’re glad to hear your order arrived on time and well packaged.
It’s great that you’re enjoying the no-filter design, quiet operation, and compact size—those are some of our favorite features too.
We truly appreciate your support!
Ionic Air
The air is great, smells great, and feels really light. I’m seeing less dust on my furniture. The air is so fresh and light my apartment feels cooler. Thanks Labcharge for my ionic air purifier. 👍🏽
6 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Miriam,
Thank you so much for your kind words! We’re thrilled to hear your air feels fresher, lighter, and that you’re noticing less dust—those are exactly the benefits we aim for.
We truly appreciate your support!
These little things work hard
These little things work hard, but tough orders they just can’t eliminate.
14 avril 2026
Avis spontané
Réponse de labcharge.com
Hi there,
Thank you for your feedback—we really appreciate it!
You’re right, while the units work continuously to improve air quality, very strong or heavy odors can sometimes take longer or may require additional coverage depending on the space.
If you’d like, we can share some tips on placement and usage to help maximize performance.
Great communication
Fast delivered, well packaged, great communication. Product works pretty well.
13 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Jody,
Thank you so much for your feedback!
We’re glad to hear your order arrived quickly, was well packaged, and that you had a great experience with our communication.
It’s also great to know the product is working well for you—we truly appreciate your support.
Very bad
From the moment I ordered from you I realized you had the wrong address so I emailed and called you immediately and for 3days in a row and you did nothing! You didn’t even return my calls! Buy the time you had already sent them you said it was too late to do anything! I find your customer service horrendous and unacceptable! Believe me I will let everyone know of your indecent marketing practices
Sincerely
Barbara Bidrowski
13 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Barbara,
We’re truly sorry to hear about your experience, and we completely understand your frustration regarding the incorrect address and the difficulty in reaching us.
This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience caused. We also understand how upsetting it must have been to feel unheard during that time.
If your order has already been shipped, we’ll still do everything we can to support you and explore possible solutions. Please reach out to us again with your order details so we can review your case immediately and assist you properly.
We value your feedback and are taking your concerns seriously. Thank you for bringing this to our attention.
Réponse de labcharge.com
Hi Dominick,
That’s wonderful to hear—thank you so much for your feedback. We’re really glad everything is working well for you.
If you ever have any questions or need assistance, we’re always here to help!
These things really work
These things really work! The house smells so much fresher and cleaner. They are so easy to use and easy to wipe down with a soft cloth. That's it! That's all you have to do to have cleaner air. I love them!
13 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Donna,
That’s amazing to hear—thank you so much for sharing your experience!
We’re thrilled that your home feels fresher and cleaner, and that you’re enjoying how easy they are to use and maintain. It really means a lot to us that you love them.
Easy to order
Easy to order. Received order in a fast time. Product is working great!!
12 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Maria,
That’s wonderful to hear—thank you so much for your kind words! We’re so glad the ordering process was smooth, delivery was quick, and that the product is working great for you.
We truly appreciate your support!
I have no idea how well these work
I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do.
Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no better than a air purifier they will go back. Was hoping to aleve allergy issues but those issues still exist after 2 weeks.
What I can say is all the dust in my living room is not collecting anywhere near what it was and that was with a expensive air purifier. As a additional note I have not had to dust my living room in a week which prior was not possible ever.
11 avril 2026
Avis spontané
Réponse de labcharge.com
Hi Ben,
Thank you for sharing your honest feedback.
We understand your expectations, especially when it comes to improving allergy symptoms. As noted, the units may take 4–6 weeks for more noticeable results, and performance can vary depending on room size, placement, and environmental factors.
We recommend continuing use for a bit longer while ensuring optimal placement. If you don’t notice sufficient improvement, please feel free to reach out—we’ll be happy to assist you further.
My experience with the company was…great
My experience with the company was great. I got my product very quickly. But on the other hand, I’m not too impressed with the product itself. I haven’t noticed any difference probably won’t buy it again.
3 avril 2026
Avis spontané
Réponse de labcharge.com
Hi MJ,
Thank you so much for your honest feedback—we truly appreciate you sharing your experience. We’re really glad to hear that your order arrived quickly and that you had a great experience with our service.
We’re sorry to hear that the product hasn’t met your expectations. Results can sometimes vary depending on room size, placement, and usage, so we’d be happy to help you get the best possible performance from your unit.
Please feel free to send us a message—we’d love to assist you further or explore options with you. Your satisfaction is very important to us!
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