Lakeview Loan Servicing, LLC Avis 123

The people were awesome to work with and was very responsive

Extremely poor experience with Laura, my mortgage officer and Scott, my underwriter. Virtually nonexistent on communication unless they wanted something from me, and all but vanished leading up to my closing. They still haven't finished helping me but they disappeared on me entirely. I will not be using them again in the future. I do not recommend their services.

I have used Lakeview Loan Servicing for over 8 years and have been easy to work with. They make the process so much easier and always there when I may have questions.

Michelle Slapkowski was great and answered all my concerns about the loan process

Quick and easy refinancing

The Education we received with regards to streamline refinance.The whole process was so clear and without any stress.

Mr Regan and Alejandro Gonzalez were very helpful in helping with our mortgage process!

I had another home loan with you and I thought your company was an excellent company.

Great customer service and experience! Everything was handled quickly with our refinance.

They made this so easy.

I applied to refinance my home thro Lakeview and they promptly responded back. They answered all my questions, always very professional and quickly replied back to make my experience very easy and comforting. The process was very quick and all the departments and people I worked with were awesome. I would highly recommend using Lakeview and I know I made the right choice.

It was a great experience from start to finish. I was kept well informed and notified of what was to come next.

The worst mortgage company ever! The customer service is impossible to reach. They were supposed to lower my monthly mortgage amount after I changed the insurance company and the prior insurance company had already refunded them. This was also resolved after a 3 way call between Lakeview, myself, and the old insurance company. But they kept charging me the higher amount under old insurance company’s amount next month. One of the staffs was rude and sarcastic when I finally got hold of her, and inquired about the higher amount.

This company is at best a circus masquerading as a loan servicing company, at worst an outright legal scam. I have been trying to work with them through the short sale process for 8 months at this point, I have given them every document they asked for and all information they requested. The house has been under contract pending sale for months, the buyer ready to go, and Lakeview just sits on. Their hands doing nothing. I ask for updates on the short sale application and every time I receive the response that "it is in underwriting" for almost 8 months. Now, they send me a letter of proceeding with foreclosure when I've been waiting for them to finish their approval process for the short sale that they have been dragging their feet on.

My advice, don't have a financial hardship while you have a mortgage with Lakeview, they will screw you over every chance they get. Refinance with someone else with a clause that Lakeview is not able to buy out your loan.

My wife and I started a recast of our loan on March 24 2026. This company approved our recast and immediately cashed our $400k check only to drag there feet until May 20th 2026 when I called then and demanded the approval letter to be expedited. I was told multiple times on previous calls the letter was in the mail which was a complete lie! An emailed letter was sent to me on 5/22, two days after my demand to finish this recast. I printed the final recast agreement, signed it and called Mr. Cooper/ Lakeview loan for installation to mail it back ASAP. At this time I was informed they rejected our recast. What a nightmare. We were informed our loan was being transferred to M&T Bank and we would have to go through them to recast. They know this was in the pipe line and strung us along the entire time!! They wouldn't even refund our money!!!!! This has been the most ridiculous and frustrating attempt at what is the simplest transaction out there. They are holding us hostage and we are absolutely steaming!!! Lie after lie after lie right till the very end! I would highly advise everyone not trust this company with one of your largest investments..

Unfamiliar dealing with HELOC. Lakeview was involved with my mortgage in 2014 so I figured sure, I'll go with them again.
YOU GUYS SUCK!!
Since securing my LOC with LAKEVIEW, I received verified, UNSOLICITED offers from other institutions TWO PERCENT LOWER.
You will receive full reimbursement soon. I look forward to working with someone else,

The worse mortgage company I ever had to deal with. Cannot get answers for my questions that make sense. Then when I asked to speak with a Supervisor I was conveniently disconnect. I called back and asked to speak directly to a supervisor. After being on hold for 7 minutes I was told there were no available at this time. They did offer a call back. But we all know that is one way of getting out of the phone call! The customer service is a bit to be desired. I will be getting my mortgage out from under them. I hope you do the same. After all it is my money I am protecting without Lakeview Mortgage incompetency. Please go to another mortgage company. Save yourself a lot of problems and monthly phone calls for incorrect bills!!!

They kept trying to call me and call me bunch of loosers waiting to pounce you .check out all the law suites against them.
Alot of claims with BBB. THEY ARE A COMPANY THAT I WOULD NEVER DO BUSINESS WITH BEWARE .