A very happy purchase. I have ordered jeans from this brand on two separate occasions and have been truly impressed both times. The quality is absolutely exceptional and makes for a fine addition... Voir plus
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Ordered the backstage arrived fast fit like in the photos and make the legs look longer because of the jeans cut Good quality denim, still keep their colour even though I’ve worn them to multiple ev... Voir plus
Terrible overall experience. The jeans that I've ordered do NOT look like they're advertised. It's literally a different model. I mentioned this problem to their customer service, which they just... Voir plus
L'entreprise a répondu
Excellent designs. The quality is really good. Shipping can take a while, but once shipped delivery was quick.
3,9
Bien
25 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Good support, Good quality and best jeans from an instagram brand
This is my 2nd order, my first order took a couple weeks to arrive due to an issue with UPS, when I emailed the support they apologised for the delay and sorted it out with some store credit for future orders. When the jeans arrived I was really impressed with the quality of the jeans. The denim feels heavy and well made, and the fit is exactly what I was hoping for. You can tell a lot of attention went into the details and finishing. Shipping was also way quicker than expected on the second order which was a nice surprise. Definitely will be buying again.
16 mars 2026
Avis spontané
Two years of lies, wrong sizes, and deliberate fraud -> Avoid at all costs
I have now had two separate experiences with Lamentist. I am writing this after finally winning a chargeback against them. Every single claim below is documented with emails.
First experience (2025): I ordered multiple items. Delivery took over a month despite repeated assurances it was on its way. When my order finally arrived, two items were the wrong size. I later realised the owner had deliberately sent wrong sizes because he didn't have my sizes in stock. Rather than issuing a refund he sent a free hoodie to silence me. After months of back and forth, broken promises, and excuses, I received my correct items after 6 months. I was new to online shopping disputes and naively believed his excuses throughout. I should have filed a chargeback immediately.
Second experience (2026): I made an impulse purchase at midnight. Within 10 minutes of contacting them on Instagram a shipping label was created. I emailed to cancel and was told the package was already "in transit" and could not be cancelled. This was a lie. The label had just been created. I agreed to refuse delivery at customs and have it returned.
After a week I changed my mind and decided to keep the order, but noticed the tracking showed nothing had actually shipped. I contacted them asking when it would ship and got no response. When I followed up saying I wanted a refund if it would take much longer, they suddenly replied and admitted the package had never been sent and would not ship until end of the following week. They offered a 50 GBP store credit voucher as a bribe to keep me quiet.
I immediately requested a full refund since they had now admitted to lying about the shipping status. They ignored me all day. The moment I mentioned a chargeback they suddenly claimed the package had "just shipped today." This was their third lie about shipping status. They then blamed me for "changing my mind," ignoring the fact that I only reconsidered the refund because I believed their false claim that it had already shipped.
I refused delivery, the package was returned, confirmed by UPS tracking. I emailed them with proof of return and demanded a refund confirmation. They asked for tracking information even though the tracking already clearly showed as delivered back to them. I sent it anyway. They claimed to have processed the refund and said I would receive a Shopify confirmation shortly. No confirmation arrived. When I asked for a screenshot of their Shopify admin showing the refund, they went completely silent for over 24 hours.
I filed a chargeback with my bank. Only then did a refund confirmation appear.
This company has a clear and repeated pattern. They lie about shipping status, ignore refund requests, and only act when a chargeback is threatened, then blame the customer. The owner knowingly sends wrong sizes to avoid refunds and uses free items as bribes. Two completely separate experiences, same behaviour, documented in full.
DO NOT buy from LAMENTIST. Ever.
Edit: If you have read this far, the brand owner is creating fake reviews in response to every negative review on Trustpilot. Very scummy brand, which only further strengthens my message.
16 février 2026
Avis spontané
Réponse de Lamentist
Hi Kerem,
We’re sorry to hear that you feel this way, and we’d like to clarify a few points for transparency.
Regarding your first order in 2025 this was during a period where we experienced an unexpected surge in demand, which unfortunately led to some stock discrepancies and delays. While this isn’t the standard we aim for, we did communicate throughout the process and worked to resolve this by offering exchanges, replacements, and additional items at no cost to you. Our goal was always to make sure you received your items, which you ultimately did.
For your second order in 2026, once an order enters our fulfilment system and a shipping label is generated, it is processed quickly to avoid delays for customers. We understand there was some back-and-forth regarding cancellation, however we continued to assist you throughout. When you later chose to proceed with the order, we updated you accordingly on dispatch timing. You state that it took multiple weeks for the order to ship, but according to the tracking it only took 1 week, which matches our 3-5 working days aim.
Once the parcel was returned to us, your refund was processed successfully. With some banks it can take multiple days for the refund to show. There was no intention at any stage to withhold funds we simply follow standard return and processing procedures.
We always offer refunds, exchanges, or resolutions where requested, and we also go further by offering goodwill gestures when issues arise. Unfortunately, in this case, despite multiple attempts to resolve things in good faith, it seems we were unable to meet your expectations.
We take all feedback seriously and continue to improve our operations as we grow.
Edit: The claim that we’re posting fake reviews is untrue. We’ve recently started actively asking customers to leave honest reviews after receiving their orders, which is why there’s been an increase in recent positive feedback.
LAMENTIST Team
the place for quality denim
out of all brands i’ve purchased jeans from on instagram this is by fair the best. have bought 3 pairs of jeans and they never disappoint . highly recommend their denim products
12 mars 2026
Avis spontané
Ordered Backstage Waxed denim noir and…
Ordered Backstage Waxed denim noir and waited 2 months because they had delays. UPS had another 1.5 months of delays. When i finally got them, theyre this shitty cheap flimsy denim and the wax looks like latex. Wax jeans should looks heavy and waxed, not like im wearing balloons. Would never recommend, 200 GBP is absurd for this bullshit denim
28 janvier 2026
Avis spontané
Réponse de Lamentist
Hi Zaheer,
We’re sorry to hear you’re not satisfied with your order.
In terms of shipping, there were delays at the time which were unfortunately outside of our control once parcels are with the courier, but we understand how frustrating that experience can be.
Regarding the product itself we stand by the quality and design of our denim, as each piece is intentionally developed with a specific finish and silhouette in mind. That said, we understand that personal preference can vary.
We offer returns and exchanges on all orders, so if the item wasn’t to your liking, you were absolutely eligible to return it for a refund or exchange. Please feel free to reach out to our support team and we’ll be happy to assist you directly.
LAMENTIST Team
Terrible
Terrible overall experience.
The jeans that I've ordered do NOT look like they're advertised. It's literally a different model. I mentioned this problem to their customer service, which they just disregarded and they didn't take me serious at all. Mind you, a pair of pants here runs you easily way above 100 €. And you get this type of customer service.
I now filed a dispute on PayPal to get my money back because they also don't respond to e-mails.
Do NOT waste your time and order from these people. Scammers.
23 juillet 2025
Avis spontané
Réponse de Lamentist
Hi Onur,
We’re sorry to hear about your experience, as this isn’t the standard we aim to provide.
All of our products are photographed and presented as accurately as possible, with each design having its own intended fit, wash, and finish. That said, we understand that expectations can sometimes differ once an item is received.
We always offer returns and exchanges on all orders, so if the item wasn’t what you expected, you were fully eligible to return it for a refund or exchange.
In terms of customer service, we do respond to all enquiries, although during busy periods there can occasionally be delays. We would have been more than happy to resolve this directly had we been given the opportunity to do so.
We take claims like this seriously and are continuously working to improve both our service and communication. Please feel free to reach out to our support team so we can assist further.
LAMENTIST Team
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