Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... Voir plus
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Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Voir plus
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... Voir plus
L'entreprise a répondu
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... Voir plus
L'entreprise a répondu
1,9
Bas
198 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Happy purchesterThe ceiling lamp which I purchased was…
The ceiling lamp which I purchased was wonderful. However after the electrician fitted it one bulb cracked, I contacted the seller via their customer care email and I received a positive reply almost immediately offering to replace the bulb free of charge!
I can't fault their customer care and the product was excellent and impressive.
5 novembre 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for your wonderful review and for giving us 5 stars! We’re thrilled to hear that you’re happy with your ceiling lamp and that our customer care team could assist you quickly when the bulb cracked.
We always aim to provide both high-quality products and attentive support, so it’s great to know we met your expectations. Your kind words mean a lot to our team!
Thank you again for your support, and we look forward to serving you again in the future.
Best regards,
Colourful Bauhaus Kitchen Island Pendant lights
Last year we bought 2 x Colourful Bauhaus Kitchen Island Pendant lights in Red/Pink. We love these lights, they provide a focal point for the room and they emit just the right amount of light for the dining table.
23 novembre 2024
Avis spontané
Réponse de Lampsmodern
Hello,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you love your Colourful Bauhaus Kitchen Island Pendant Lights and that they’ve become a focal point in your room. It’s great to know the lighting fits your dining area perfectly — that’s exactly what we hope for!
We truly appreciate your support and kind words. Enjoy your beautiful space! 💛
Warm regards,
Avoid
Avoid. Poor communication and despatch time. I would not use again.
28 octobre 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how frustrating it can be when communication or delivery doesn’t meet expectations, and this is never the experience we want for our customers.
Our team has reviewed your case, and we’d like to make things right. Could you please contact us directly at [support email] with your order number? We’ll personally look into what went wrong and do our best to resolve it for you as soon as possible.
We value every customer’s satisfaction and will use your feedback to improve our communication and dispatch process moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Ordered two lights on 05/10/25 they've…
Ordered two lights on 05/10/25 they've not arrived yet, emailed to ask for update and been on chatbot over 5 times with not one response. The tracking provided says Royal Mail and doesnt exist be very careful ive paid £267 and feel ive been scammed
Order LPUK28751
23 octobre 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you for reaching out. I’m very sorry for the frustration you’ve experienced.
I’ve checked our records, and all messages regarding your order LPUK28751 were responded to promptly. If you haven’t received any of our replies, please check your spam/junk email folder, as sometimes our emails may end up there.
Regarding the tracking: it was provided by Royal Mail, and sometimes their system updates may be delayed. If you still don’t see tracking information, please let us know — we’ll assist you to locate your package and ensure it’s delivered safely.
We truly appreciate your patience and understanding.
Best regards,
Subsequent to my review of Lampsmodern …
Subsequent to my review of Lampsmodern They posted a very nice response saying they were sorry I’ve had a bad experience etc. however they have still not got back to me to tell me how to return my goods and get a refund. So so bad. Don’t buy anything from them.
17 octobre 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re very sorry to hear that you’re still waiting for assistance with your return. We completely understand your frustration and truly apologize for the inconvenience this has caused.
Please rest assured that we take your case seriously. Our customer support team has reached out to you again via email to provide detailed return instructions and confirm your refund process. If you haven’t seen our message yet, kindly check your spam or junk folder — sometimes messages can end up there by mistake.
We genuinely want to resolve this for you as quickly as possible. Please reply to our latest email so we can finalize the return and refund without further delay.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s properly taken care of.
Warm regards,
Be careful, returns need to go back to China.
The website looks like a UK site. But be aware these lights ship from China. If you have a problem and want to return the lights you need to send them back to China at your own expense. They do not have a UK return address. I had two lights that arrived that did not match description and one of those was damaged. The only way to get refund is to send them back at my own expense. Which is nearly as much as what I paid for the lights. My advice is to give this company a wide berth and find a genuine UK company instead.
18 septembre 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re truly sorry to hear about your disappointing experience and completely understand your frustration. We always aim to provide clear and transparent information about our products and shipping process.
To clarify — while our website serves UK customers, our products are shipped directly from our factory overseas. This allows us to offer a wide range of high-quality lighting products at competitive prices. We understand that international returns can be inconvenient, and we’re genuinely sorry that this caused you trouble.
We’ve reviewed your case and would like to help you find the best possible solution. Our team has reached out to you via email to assist further — including checking whether a partial refund or replacement might be an easier option than a full return.
We truly appreciate your feedback, as it helps us improve communication and make our return policy clearer for future customers.
Thank you again for bringing this to our attention.
Warm regards,
I have received the order after a long…
I have received the order after a long wait, I now want to return the item but they are not providing me with the information to return, I have emailed numerous times and called numerous times and had no response, do not order from here they are a scam! Luckily I have purchased through Klarna so they can investigate, please be aware anyone!
15 octobre 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We’re truly sorry to hear about your experience and completely understand your frustration. This is definitely not the level of service we aim to provide.
Please rest assured that we are not a scam — we’re a verified and legitimate retailer, and we take every customer case seriously. We sincerely apologize if you haven’t received our earlier responses — sometimes emails can end up in the spam or junk folder by mistake.
Our support team has already reached out to you again today to provide detailed return instructions and to ensure your refund request is handled properly. If you could kindly check your email and reply to our message, we’ll make sure your issue is resolved as quickly as possible.
We truly appreciate your patience and thank you for giving us the opportunity to make things right.
Warm regards,
Overpriced
I ordered it on Sep 20 and received it today, Oct 13. The packaging and quality likes from Temu or Taobao which made me felt overpriced. The screw doesn’t fit and cannot install, need to ask for a return now.
13 octobre 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We’re very sorry to hear that the product didn’t meet your expectations and that you experienced an issue with the screws. We completely understand how disappointing that must have felt after waiting for your order.
Please rest assured that all of our products are made in our own factory and go through quality inspection before shipping.
Our customer support team has already reached out to you via email to help with a replacement or return and refund, whichever you prefer. We’ll make sure this is resolved quickly and smoothly.
We truly appreciate your feedback, as it helps us improve both our packaging and product details for future customers. Thank you again for bringing this to our attention.
Warm regards,
The light eventually arrived after…
The light eventually arrived after about 4 weeks. It's severely damaged and is not fit for use. The quality is like something from Temu - my electrician said it wasn't safe. AVOID
10 octobre 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We’re very sorry to hear that your light arrived damaged and that it did not meet your expectations. This is certainly not the experience we want for our customers, and we completely understand your frustration.
Please rest assured that we take product safety very seriously. All of our lights go through quality checks before shipping, and we want to make this right for you. Our customer support team has already reached out via email to arrange a replacement or refund, whichever you prefer.
We truly appreciate your feedback, as it helps us improve our packaging, quality checks, and communication with customers. Thank you for bringing this to our attention — we’ll do everything we can to resolve the situation promptly.
Warm regards,
Scam company do not order …
I ordered of this company 4 lights which were very poor quality and not as advertised at all also 2 were broken i contacted them straight away and was told I would have to send them back myself at cost although they advertised free returns also was offered 20% 30% 40% and finally 50% all while I opened a case with PayPal I finally agreed to 50% to just get something back but was told I had to close my PayPal case first well low and behold as soon as it's closed no response from them at all and no money either they knew I couldn't reopen the case and scammed me in to closing it
21 août 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the service we want our customers to receive, and we take your concerns very seriously.
We would like to clarify that we never intend to mislead or scam our customers. Our team offered partial refunds as a resolution for the damaged items in order to avoid the high cost of international returns, and we requested the PayPal case be closed so that the refund could be processed through the same channel — which is standard procedure to prevent duplicate claims.
It appears there was a miscommunication, and for that we sincerely apologize. We have reached out to you directly again to ensure your refund is processed immediately. Please reply to our latest email so we can finalize this without further delay.
We genuinely appreciate your feedback, as it helps us improve our communication and service for future customers.
Warm regards,
Breaches consumer rights
Seller waited until the paypal claims window had closed and then sent me the wrong coloured lights. They offered a refund but only if I post them back to China at my own expense. Do not buy from this company which passes itself off as a Europe based but is actually in China.
1 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.
To clarify, while our website serves European customers, our products are shipped directly from our factory overseas. This allows us to offer a wide range of high-quality lighting products at competitive prices. We understand that international returns can be inconvenient, and we sincerely apologize for the trouble caused.
Regarding the color mismatch, our customer support team has already reached out to you directly to discuss the best possible solution, including options for a partial refund or replacement, so that you do not have to bear unnecessary costs.
We take your feedback seriously, and we will use it to improve our communication, product descriptions, and return procedures for future customers.
Thank you for bringing this to our attention.
Warm regards,
Poor experience
The items took forever to arrive and were in a very poor condition. The paintwork on the lamps was inferior with scuffs and marks so bad, I didn’t bother to open the second parcel. The company, who I thought were Europe based but are in China, keep making me offers of 20% off, 30% off and won’t send me a return label. I used PayPal to pay and have referred it to them for a resolution. Avoid.
26 septembre 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
We’re very sorry to hear about your experience and completely understand your frustration regarding the condition of the lamps and the delays. This is certainly not the experience we want for our customers.
To clarify, our products are shipped directly from our factory. We strive to ensure every item is carefully packed and checked for quality before shipment, but it seems that in this case the items did not meet our usual standards — for that, we sincerely apologize.
Our team reached out to offer partial refunds to minimize the inconvenience and the high cost of returns. We understand that this may not have been ideal, and we are actively working with you to find a resolution. If you have not received our latest communication, please check your spam folder or reply to our email so we can assist further.
We genuinely appreciate your feedback as it helps us improve our product quality, descriptions, and customer support for future customers.
Warm regards,
Beyond unprofessional
Beyond unprofessional. Received the wrong lamp after months of waiting. Was promised a replacement, never arrived. No response from customer service after repeat emails over months, and no refund. Only if you want to throw your money out the window you should dare to buy there!
24 septembre 2025
Avis spontané
Poor quality
We have just spent over £600 on lights with this company. So far I've had two arrive. Ive only opened 1 box and looking at the quality is poor. So already emailed to request to return them all once the whole order arrives. Unfortunately I didn't read Trustpilot until today. We thought as theyre advertising as a UK company, this would be a safe purchase. Slightly deceiving. So we're already concerned about the refund we're requesting. Hopefully this won't be an issue so we dont have to contact our bank for a charge back.
20 septembre 2025
Avis spontané
Réponse de Lampsmodern
Hello,
Thank you for sharing your feedback, and we are very sorry to hear about your concerns. We understand how disappointing it must feel to invest in lighting for your home and not be satisfied with the quality upon opening the box. Please rest assured that we take your comments seriously and want to resolve this for you.
To clarify, we do accept returns in line with our return policy, and you will not need to worry about being left without support. Once the remainder of your order has arrived, please reach out to our customer service team directly so we can provide the return instructions and arrange your refund promptly.
We also want to apologize for any misunderstanding regarding our company. While we advertise and sell to UK customers, our products are shipped internationally, and we realize this may not have been as clear as it should be on the website. We will review this to make sure information is communicated more transparently.
We truly regret that your first impression was disappointing, but please know we are committed to making this right for you. If you have already sent us an email, our team will reply shortly — and if you’d like, you can also provide your order number here so we can prioritize your case.
Kind regards,
Based in China - read reviews first!
Sadly I did not read these reviews before buying from this company based in China. If I could give them 0 stars I would.
There is nothing on their website to say they are based in China. They have bought a ".co.uk" domain and use "UK" in their name and .co.uk in their email address. There is no phone number to call.
They are dragging their feet about accepting a returrn that has arrived used and does not look like great quality.
1 septembre 2025
Avis spontané
Réponse de Lampsmodern
Hello,
Thank you for your review. We are truly sorry to hear about your disappointment and the concerns raised regarding your return.
We want to clarify that while our company does have overseas warehouses to better serve customers in different regions, our products are shipped internationally. We understand that this may not have been as clear as it should have been on our website, and we will work to make this information more transparent moving forward.
Regarding your return, we never intend to cause delays or frustration. If you received a product that does not meet your expectations, please be assured that we will support you in arranging a return in line with our policy. Once the return is confirmed, we will process your refund promptly.
We sincerely apologize for the inconvenience this has caused and for not meeting your expectations in terms of communication and clarity. Your feedback is very valuable to us, and we will use it to improve both our service and the information we provide to customers.
If you can provide your order number or reply to our customer support email, we will prioritize resolving this for you right away.
Kind regards,
AVOID THIS COMPANY
AVOID THIS COMPANY
If I could give no starts I would !
Ordered 2 lights 25/08/25 only one arrived .
Still waiting the other …over a month !!
Customer service is shocking ….. passing the blame to Evri delivery company !
When you buy an item it’s from that company your contract is with the selling company not the delivery company ! That’s the sellers contact !
Next stop ombudsman. ! £100 lights not cheap !!! Save the hassle don’t touch this company !
25 août 2025
Avis spontané
Réponse de Lampsmodern
Hello,
We are very sorry to hear about your experience and the frustration caused by only receiving part of your order. We completely understand your disappointment — especially since you have been waiting far too long for the second light to arrive.
While we do rely on third-party couriers such as Evri for delivery, we know that ultimately your contract is with us, and it is our responsibility to ensure your order is fulfilled. Please accept our sincere apologies if our communication gave the impression that we were shifting the responsibility. That was never our intention.
We would like to resolve this for you right away. If the missing item is still in transit, we will continue to liaise with the courier to get it delivered as quickly as possible. If it is confirmed lost, we will arrange either a replacement or a full refund — whichever you prefer.
To speed things up, could you please confirm your order number directly with our customer support team? We will then prioritize your case and make sure you receive a proper resolution without further delay.
We are truly sorry that this experience has not met your expectations, and we appreciate you bringing it to our attention so we can improve.
Kind regards,
Brilliant quality light fitting
Brilliant quality light fitting. My first order got lost in the post the customer service team were quick to send me out a replacement. I would definately use this brand again
11 septembre 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for your wonderful review and for taking the time to share your experience! We’re thrilled to hear that you are happy with the quality of your light fitting, and we’re glad our team could quickly assist with your replacement.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Best regards,
Good Customer Service
Others complain about the shipping times which were as expected for me. The customer service was very responsive. I ordered two lights, and they shipped separately. I was missing the second light that stated it was delivered. I contacted the company, and received an immediate response by email. They promptly helped me locate the package. I feel the quality was what I paid for.
26 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that our team could assist you promptly and help locate your package.
It’s wonderful to know that the shipping met your expectations and that you’re satisfied with the quality of your lights. Your support and recommendation mean a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to helping you with any future lighting needs!
Best regards,
DO NOT DO BUSINESS WITH LampsModern.
This is an update from a former review. I ordered 2 identical green sconces. Finally, after a few months, I received 1 of the identical sconces. I had disputed the charge with AmEx since I had given up ever getting them. After 6 emails with LampsModern. LampsModern agreed to reimburse me for the sconce I never received. Since I have no need for the other sconce, I would like to send it back and get reimbused for both. They emailed NO, but offered to reimburse for the 1 sconce I never got. NOW, they are making excuses not to do that. I have email proof. DO NOT DO BUSINESS WITH THIS COMPANY!!! They have beautiful products, but they are NOT REPUTABLE.
26 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand your concern regarding the sconces and the refund process. To resolve this quickly and fairly, could you please provide us with your order number so that we can review the details again and confirm everything on our side? Once we verify the order, we will follow up promptly with a solution.
Our goal is to ensure that you are not left dissatisfied, and we are committed to making this right. Please contact us directly at service@lampsmodern.com with your order number and we’ll prioritize your case.
Thank you for bringing this to our attention—we truly value your feedback and will use it to improve both our service and communication.
Best regards,
We messed up the installation....
We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were super helpful in assisting me to make sure I had the correct ones. Then they even double checked that i had ordered the correct colour after I had made payment - I hadn't ordered the correct colour so that was perfect because I made the change before they shipped! would definitely recommend - the lights are so cute too! :o)
29 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team could help you get the right replacement parts and double-check your order—it’s always our goal to make the process as smooth as possible.
We’re so glad you’re happy with your ceiling lights and that they’re adding a cute touch to your space! Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help.
Best regards,
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