Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... Voir plus
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Lisez les avis des autres
Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Voir plus
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... Voir plus
L'entreprise a répondu
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... Voir plus
L'entreprise a répondu
1,9
Bas
198 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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BEAWARE OF THESE THEY TRY TO SCAM YOU
BEAWARE OF THESE THEY TRY TO SCAM YOU. Don’t fall victim like me.
I have reported to my credit card, as the lights arrived late and were VERY poor quality. When the customer team contacted me they told me to dispose them in recycling centre and they would refund me. But I had to show them pictures of them in recycling centre. They tryed to scam me, if I had off done that, the bank would not have been able to give me my funds back.
Just be aware if they ask you to do this, you won’t get your funds back.
This has been going on since June, as I have waited months for the lights to arrive.
After reading your reply,
I still haven’t received my refund, I have took this up with my bank. You have no interest to paying me back for your faulty products, which are appalling.
22 juillet 2025
Avis spontané
Réponse de Lampsmodern
Hello,
We are very sorry to hear about your experience and truly regret the frustration this situation has caused. Please be assured that we never intend to cause any inconvenience or financial loss to our customers.
Regarding your case, we had suggested providing photos of the items at a recycling center only because the products were reported as faulty. This step is part of the standard claims process required by our insurance partner in order to issue a refund or replacement, and is by no means an attempt to deceive. We completely understand how this may have caused concern, and we will review our communication process to ensure it is clearer in the future.
We also note from your review that you have opened a case with your bank. Once a chargeback or dispute is filed, the final refund process is handled directly through the bank and payment processor. This means we are unable to issue a direct refund from our side until the bank completes its review and decision.
Even so, we are committed to cooperating fully with your bank to help resolve this matter fairly and as quickly as possible. Please feel free to contact us directly if you need further documentation or assistance for your case.
Once again, we apologize for the delay and disappointment, and thank you for your feedback, which helps us improve our customer service and processes.
Best regards,
This company is a sham
This company is a sham. The delivery times were long and quality of the items poor. 1 of the 3 items was damaged. I asked for a refund with no response. I asked for a replacement for the damaged one and there communication sucks. I order on the 13th July and it’s now the 28th August. They asked for photos of the damage and I sent jpeg photos of the goods. They said they could not open so I sent them via another source. I have emailed them every other day and got total silence from them.
I would never use this company again. I have spent a considerable amount of money and feel completely mislead and let down. In a word RUBBISH.
28 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We are truly sorry to hear about your experience and we sincerely apologize for the inconvenience and frustration this has caused. Waiting so long, receiving a damaged item, and not feeling supported by our communication is unacceptable, and we deeply regret that this happened.
Thank you for sending us the photos of the damaged item. We understand your disappointment and we want to make this right. Could you please provide us with your order number so that we can re-check the details and arrange a prompt solution—whether that is a replacement or a full refund? Please contact us directly at service@lampsmodern.com and we will prioritize your case until it is resolved.
We take your feedback very seriously and are reviewing how we handle both communication and after-sales support to ensure this does not happen again. We greatly value all of our customers and we are committed to regaining your trust.
Once again, we apologize sincerely and thank you for bringing this to our attention.
Best regards,
AVOID
AVOID
This is not a UK company but Chinese. Poor quality counterfeit lightening dangerous and not to UK standards
Awaiting response through my PayPal
Do not buy
21 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We are very sorry to hear about your experience and we sincerely apologize for the disappointment caused. Please allow us to clarify a few important points:
We take compliance and quality very seriously.
We are not a counterfeit seller—our lights are manufactured by our partnered factory and shipped directly to customers.
We understand your concern regarding the delivery origin. While our logistics partners may ship from outside the UK, our products are intended for international customers and follow the relevant standards.
Regarding your order, we would like to investigate this further and resolve the matter quickly for you. Could you please provide us with your order number so we can confirm the details and assist you with either a refund or replacement? You can reach us directly via email box and we will prioritize your case.
We value your feedback and will continue working to improve both our product communication and customer service. Once again, we are sorry for the inconvenience and appreciate you bringing this to our attention.
Best regards,
Avoid
Placed an order for a light, assumed Light Modern were UK based. No acknowledgement of the order but payment taken immediately in the name of Ihomdiy which turns out to be a company based in China. No delivery of item in two weeks.Have asked paypal to try and get my money back
3 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re very sorry to hear about your concern and we understand your frustration. Please allow us to clarify: on our website, the estimated delivery times are clearly stated—our lights usually require a short preparation time before dispatch, and standard delivery can take up to 10–15 working days depending on the courier. Your order is still within the normal delivery window and has not yet exceeded the stated timeframe.
We also want to reassure you that the payment name “Ihomdiy” refers to our parent company. Your order is valid and currently in transit.
To assist you further, could you kindly provide us with your order number? Once we have it, we will check the tracking information directly with the courier and keep you updated until the parcel reaches you.
We apologize if this was not made clear at the time of purchase and we truly appreciate your patience. Thank you for bringing this to our attention—we are committed to ensuring you receive your light as expected.
Best regards,
Stylish Designs, Let Down by Build and Safety Issues
While the company offers a great selection of lights with attractive styles, the unit I received arrived completely flat-packed, not even partially assembled. Communication was slow, and it took an unreasonably long time to obtain the tracking number.
On inspection, there was no British Standard flex fitted, and the wiring appeared poor quality. I now have to pay my electrician to rewire the unit to ensure it meets British safety standards.
Overall, this has been a disappointing experience. For a company presenting itself as reputable, the number of negative reviews is concerning. I would strongly recommend the business reconsider its approach to product quality and customer service.
15 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. Your feedback is important to us, and we take concerns about product quality and safety extremely seriously.
Our lights are designed for self-assembly to reduce shipping damage, which is why they arrive flat-packed. Regarding the wiring, all our products are manufactured with components that meet international safety standards, but we understand that different countries have different wiring requirements. We recommend having a qualified electrician ensure compliance with local standards, and we apologize if this was not made clear at the time of purchase.
We also regret that our communication fell short and caused delays in providing the tracking number. We are reviewing our processes to ensure customers receive timely updates in the future.
We appreciate your feedback as it helps us improve our products and service. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
One star as I can’t leave zero
One star as I can’t leave zero
Do not order from this company I really don’t know where to start
Ordered 4no outside lights and 2no internal wall lights over a month ago recived 1no external light 2 weeks ago which was missing screws then the wall lights arrived which were both missing the back plates I’m still outside the remaining 3 external lights dispite numerous e mails in the end I asked them to cancel the order and arrange a refund to be told I would have to pay to return faulty goods of an incomplete order unbelievable
I have now recived the response below which was very prompt pity they were not the same via e mail just constant delay tactics , they have had the order number , photos and videos for a long time and still no refund the order no is LPUK24109
12 août 2025
Avis spontané
Réponse de Lampsmodern
Hello,
We are very sorry to hear about your experience. Please rest assured that for incomplete or faulty orders, we will never refuse a refund or replacement.
To help us resolve this quickly, could you please provide your order number and photos of the missing parts? Once we receive this information, we will arrange to send the missing items to you or process a refund promptly.
We truly apologize for the inconvenience and appreciate your cooperation so we can make this right as soon as possible.
I reported to the comapny that the…
I reported to the comapny that the product was not working well after the installation for months. Then, the company sent me the replacement of the product. I do think the company is working hard to maintain the after sale service in a good standard. I appreciate that.
7 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for taking the time to leave us a review!
We truly appreciate your honest feedback and are glad we were able to assist you with a replacement. We're always working hard to maintain a high standard of after-sales service, and your recognition means a lot to us.
If there's anything we can do to further improve your experience or support you in the future, please don’t hesitate to reach out. Your satisfaction is very important to us.
Thanks again for your support!
Best regards,
Mediocre
Dispatch is taking ages, I've been fobbed off with standard timelines, company isn't UK-based despite marketing itself as such. Not impressed.
Update: product eventually arrived but I had to keep asking for dispatch details, they don't send you any updates. Light was fine but ungodly bright. Overall quality is mediocre; my husband is a sparky and wasn't impressed. Glad we didn't pay full price but even then, not sure it was worth it; probably going to have to take it down and replace it with something that doesn't burn my retinas.
Customer service isn't great, but my experience wasn't as bad as others mentioned here
5 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you for your feedback, and we're very sorry to hear that you're not satisfied with your experience.
We completely understand that waiting for a dispatch can be frustrating. However, we want to clarify that our processing and shipping timelines are clearly stated on our website before checkout, so customers know what to expect before placing an order.
If there is anything still pending or unresolved with your order, please feel free to contact us directly — we’ll do our best to make things right.
Thank you again for your feedback. It helps us improve.
Best regards,
Did not get my order
On July 27 I got a notice that my order had shipped via fedex. The email included a tracking number. Its been more than a week, and there is no sign of the order. Moreover, the tracking number is wrong or doesn't exist. I got an error message when I tried to use it and when I called Fedex they said it wasn't even the right format. REALLY disappointing.
4 août 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you for reaching out, and I’m very sorry for the confusion and concern.
Your order was shipped via ocean freight, as clearly stated on our website. This shipping method typically takes 3–4 weeks to arrive. Please note that tracking information will not update until the package reaches the destination port in your country — this is completely normal for international sea shipping.
The tracking number you received is a placeholder issued by the freight forwarder, and it will begin to show movement once the shipment is transferred to the local carrier for final delivery.
To assist you further, could you please confirm your order number? We’ll be happy to check the latest shipping status and estimated port arrival date for you.
Thank you again for your patience and understanding!
Best regards,
I am leaving a one star review because…Poor company
I am leaving a one star review because I can't give no stars. Here we have a company passing it self off as British selling quality products with a guaranteed returns policy. What we have in reality is an online company based god knows where selling cheap Chinese products with no customer service. They expect you the customer to pay for the return to China. This is a clear case of misselling and I will be reporting to the relevant authorities.
28 juillet 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re very sorry to hear about your experience and truly regret that we didn’t meet your expectations.
To clarify, we ships directly from our factory, and this is stated clearly on our website. Our products are designed to meet international standards, and many of our customers are very satisfied with the quality and design.
Regarding returns, we completely understand your frustration. International returns can be costly, and we always try to work out alternative solutions — including refunds or replacements — to avoid putting that burden on our customers. If there was any misunderstanding, we sincerely apologize.
We’d be happy to look into your case again and try to offer a better resolution. Please feel free to reach out to us directly with your order number.
Thank you for your feedback — it helps us improve.
Best regards,
Not a uk company
I am trying to contact through the chat bot but this clearly is not a functioning service. The phone line isn’t either. The website leads you to believe it’s a legitimate UK based company but sadly this is not the case. I tried to contact as soon as I’d placed my order as I wanted to change or indeed cancel it.
Please can someone contact me and help me to cancel and claim a refund before the order is processed which it hasn’t been yet.
Please contact me order - LPUK25311.
Please just cancel and issue a refund and I can update my review as soon as I’ve heard about this.
25 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your order LPUK25311, we have located it in our system. We are checking if order has been shipped.
You will receive a confirmation email shortly once the cancellation and refund have been completed. Refunds typically take 3–5 business days to appear on your original payment method.
We genuinely value your feedback, and we're committed to improving our communication and service. Should you be willing to update your review once the issue is resolved, we would deeply appreciate it—it helps us grow and better serve our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
❗️BE WARNED DONT BUY FROM THIS COMPANY❗️
Be extremely careful when placing an order with this company. They have you of the mistaken belief that this is a UK based company when an actual fact it is a company that is trading outside of the British Isles. Products are being shipped from China and the O330 phone number ( supposedly ) make you believe that this is a UK company. For the benefits of doubt when you ring this number is It is an automated American lady that says all agents are busy and it does not lead you to an actual human being. I have purchased two lamps and have not received a tracking number or any estimated time of arrival. You are dealing with a Chinese company that portrays an image with all the whistle and bells on the website that looks extremely nice and makes you believe you are in good hands.
I have had no response from this company whatsoever when requesting a refund and cancelling my order.
20 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We’re very sorry for the confusion and frustration caused.
Please kindly note that we clearly state our shipping and processing times on our website. All orders are either in the normal processing or shipping stage, and we always keep our customers updated via email.
If you have any concerns, please don’t hesitate to contact us directly via email with your order number. Email is our main communication channel, and we will do our best to assist you promptly.
Thank you for your understanding.
Customer Support Team
The product was terrible quality and…
The product was terrible quality and was shipped from china. I do not trust the electrics. It was very unclear that it was coming from china. The no quibble refund amount is confusing. I want to return the item and obtain a refund but they are saying I now have to return to china at my expense! Avoid.
25 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We're truly sorry to hear that you’re disappointed with your purchase.
Please rest assured that all of our lighting products are designed to meet U.S./UK electrical standards, and many of our customers are very satisfied with the quality. However, we understand that our products may not suit everyone's preferences.
Regarding the return, we do accept returns and issue full refunds. As clearly stated in our policy, for returns due to personal reasons (such as not liking the product), the return shipping cost is the responsibility of the customer, and the return goes to our overseas warehouse.
We understand your frustration and are happy to help. If you could please contact us via email with your order number, we will do our best to assist you and make the process as smooth as possible.
Thank you for your feedback—it helps us improve.
Warm regards,
I've had an easy and very friendly…
I've had an easy and very friendly experience with support!
25 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you so much for your kind words! 🌟
We're thrilled to hear that you had a smooth and friendly experience with our support team. Your satisfaction means the world to us, and we’re always here if you need anything in the future.
Wishing you all the best with your project!
Warm regards,
I made an order for 4 lights
I made an order for 4 lights, which were very expensive - for some reason they charge for a 'worry free purchase' which means you will get a refund should items arrive damaged. This should be the standard anyway, but given how much I paid for them, I figured paying extra was worth it.
My items were shipped in different packages so 2 arrived fine and undamaged. The remaining 2 are completely broken, glass shattered etc.
I've tried using their chat bot on their website. It tells you they're connecting you with someone, but no one ever connects.
I've sent three emails since to chase up my refund/replacement and have had no response which is completely unacceptable.
I will continue to chase until this is resolved but to save you peace of mind, I would avoid this company until they start to do right by their customers.
UPDATE:
I've sent three emails asking about my replacement/refund and no response. I write a review on here and they replied within a day.
I find it odd that you say 'We’ve carefully checked our system but have not been able to locate any of your previous emails regarding this issue.' When in fact, I did get a reply the first time I raised this problem. The reply was received on 20th July. So I find it bizarre that you have 'carefully checked' your system and found absolutely no email regarding my issue when I have a paper trail.
Furthermore, there is no way for me to send/attach a screenshot on here, so how exactly am I meant to provide this (again)? I've sent you screenshots via email on several occasions.
I wait to hear from you.
UPDATE:
They replied confirming they will be sending a replacement however two items have been damaged, not one. They have not confirmed that they will be sending and replacing two lights. Of course as usual, I've emailed them to ask and no response yet so chased yet again.
They also did not provide any tracking number so I cannot see if or when this will be delivered and track the status. This is ridiculous. If you are going to replace, please ensure they are well wrapped so nothing arrives broken and give me a tracking number.
I will chase this up again if no response.
UPDATE:
I've now had a response that the two replacement lights will be sent. I've literally no idea when to expect this (I asked for a tracking number to make sure I can be home) but I've not got anything yet which is disappointing. I've also asked them to make super sure the items are well packaged so that the same thing doesn't happen again and find them damaged. Will wait and see and update my review once again.
UPDATE
They've continued assuring me the replacement items are now shipped and on the way. I was told by yesterday there would be a tracking number(s) they would provide so I can make sure to be home. Still no communication. This is so poor customer service. I'm tired of chasing for something that I have paid a hefty amount of money for. I will be following up if nothing happens or they arrive damaged once again.
FINAL UPDATE:
Both replacement lights were delivered. One was undamaged, the other, two of the glasses were broken. Thankfully, there were some spares in the box so I was able to replace them myself. It's such a shame this whole process was stressful and arduous because they look beautiful when fixed but there were so many issues it eclipsed the whole experience. I will however, despite all that, say thank you to whomever gave me communication in the end. I am appreciative.
22 juillet 2025
Avis spontané
Réponse de Lampsmodern
Hello,
Thank you for reaching out, and we're truly sorry to hear about your experience.
We’ve carefully checked our system but have not been able to locate any of your previous emails regarding this issue. It’s possible that there may have been a technical issue or the message didn’t reach us successfully. We sincerely apologize for any inconvenience caused.
To assist you as quickly as possible, could you please provide your order number and, if possible, photos of the damaged items? Once we receive this information, we’ll immediately work on sending replacements or processing a refund, depending on your preference.
We appreciate your patience and understanding, and we’re committed to making this right for you.
Warm regards,
Appalling customer service
Appalling customer service. Took ages to arrive as clearly shipped from China. Arrived in dreadful condition. Numerous requests to cancel or return the item were dodged with offers of discounts. Now they want to charge me shipping to return an item that arrived in a seriously damaged box, but still haven't given me return instructions. Waste of time and money. Avoid them at all costs.
19 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your order and the inconvenience it has caused.
We understand how frustrating delays and damaged items can be, and it is certainly not the experience we want for our customers. Please be assured that we take your concerns very seriously.
To help resolve this quickly, could you kindly provide us with your order number and photos of the damaged packaging and product? Once we have this information, we’ll work with our logistics and customer service teams to arrange a suitable return solution, including providing clear return instructions.
Your satisfaction is very important to us, and we appreciate your patience as we address this matter.
Warm regards,
Really dissatisfied with the level of…
Really dissatisfied with the level of service. Been trying to get in touch with them for a delivery date but still no luck. Tried their live chat which is a waste of time. I needed them lights for next week. After reading the reviews, I wish I didnt order them as it probably wont come in time. Really angry and upset at the moment as I have spent £180
9 juillet 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience and how frustrated and upset you feel. This is absolutely not the level of service we strive to provide, and I sincerely apologize for the delays and lack of timely communication.
I completely understand how important it is for you to receive your lights on time, especially with your project deadlines approaching. Please know we’re taking your feedback very seriously.
I would love to personally help resolve this for you as quickly as possible. Could you please email me with your order number or any details, so I can check the status right away and see what we can do to either expedite your order or offer an alternative solution?
Again, I’m very sorry for the inconvenience and for letting you down. We appreciate your business and would like the chance to make things right.
Best regards,
3 months wasted chasing 3 basic lamps.
I ordered 3 lamps from LampsModern however after a couple weeks I received only 1 lamp from China. I raised a complaint over email and was told that the other 2 are on their way. A few weeks later I received the 2 lamps however they were not the same ones I ordered. I raised another complaint on email and was told to send photos of what I received.
After doing all of that I was told they will send me out another 2 replacement lights. a few more weeks later I receive only 1 light... open the package to find a broken lamp. So I emailed them back again with photos of the broken light and asked why I only received one when I should be getting 2? they said they will rectify it.
Since its been another 2 weeks and still nothing, they replied back to me saying that there has been a delay in customs? I've finally given up and requested a refund which they said they will do... and guess what? Another week later and still no refund.
So I called them to find out whats going on and when I pushed for an update all of a sudden I get an email from PayPal with my refund is being processed.
It feels like the company is run by a couple of inexperienced people who can't keep on top of their orders. The website shows nice products however it's all coming directly from China not from the UK. You may as well just order from Ali Express. 3 months wasted chasing 3 basic lamps.
26 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m truly sorry and deeply concerned to read about your experience. It’s clear that we’ve let you down at multiple stages, and I sincerely apologize for the frustration, wasted time, and disappointment you’ve endured over the past three months.
Your order journey should have been smooth and efficient, and instead it turned into a series of delays, mis-shipments, and communication gaps that are completely unacceptable.
To clarify a few points:
Could you please tell us your order number?
I absolutely understand how you feel — your feedback about the long wait and repeated errors is valid and extremely important to us. We’re already reviewing our processes internally to prevent such situations in future, including improving:
Quality control before shipment
Accuracy in replacement dispatches
Communication updates during customs delays
Faster handling of refunds
Although I know this cannot undo the frustration you’ve experienced, I’d like to express my sincere apologies again and to thank you for taking the time to share your detailed feedback. It helps us identify where we need to improve.
If there’s anything further I can do to assist or if you’d like to discuss this directly, please feel free to contact me. I’m here to help.
Best regards,
I ordered three ceiling lights and only…
I ordered three ceiling lights and only received two I emailed them to complain and I have no response avoid ordering from here
19 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m very sorry to hear about your experience and completely understand how frustrating it is to receive only part of your order and feel like you haven’t been heard. Please accept my sincere apologies for the delay in responding and for the inconvenience caused.
I’d like to clarify that for larger orders, we often ship items in separate packages . This is why you may receive your items in multiple shipments instead of all in one box.
I’m concerned that you haven’t received a reply to your email. Could you please email me directly with your order number so I can personally check the status of your missing light and make sure it’s sent to you as quickly as possible?
Thank you for bringing this to our attention, and again, I’m very sorry for the trouble this has caused. We’d love the chance to resolve this for you.
Best regards,
Helpful staff
I needed to get in touch with Lampsmodern about my recent purchase. The staff replied quickly to my messages, answered my questions clearly and provided a helpful solution.
12 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you so much for taking the time to leave us a review and for your kind words! We’re thrilled to hear that our team was able to respond quickly, answer your questions clearly, and provide a helpful solution.
Your feedback means a lot to us, as we’re always striving to provide excellent service and ensure our customers have a smooth experience from start to finish.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Thanks again for choosing Lampsmodern, and we hope you enjoy your purchase.
Best regards,
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