Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... Voir plus
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Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Voir plus
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... Voir plus
L'entreprise a répondu
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... Voir plus
L'entreprise a répondu
1,9
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198 avis
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A répondu à 81 % de ses avis négatifs
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Great quality and affordable
The customer service is great, they stay on top of everything. Also the quality was very good. I purchased twice from them and was very satisfied both times. They are also affordable and in this day and age, who doesn't love that.
Will be purchasing from them again.
3 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you’re happy with both the quality of our products and the level of service you received.
It means a great deal to us to know that you’ve chosen to shop with us more than once and that you find our products both high-quality and affordable—that’s exactly what we strive for. In today’s world, we agree that great value and reliable service make all the difference!
Your kind words truly motivate our team to keep working hard and improving every day. We look forward to helping you with your next project whenever you’re ready.
Thanks again for your trust and support!
Best regards,
DO NOT BUY This is from CHINA NOT UK…
BE CAREFUL. Firstly, CHINA website NOT UK as the names suggests and NOTHING is stocked in the UK. No assembly instructions come with the lights, so you have to email them. When I sent photos showing light was faulty they offered me discount if I repurposed, and when I refused to accept, they upped the discount - this happened four times. Eventually they told me to show photos of light being disposed off in order to get refund - thankfully and finally after too much hassle they have processed refund. Find a UK distributor, the lights looks great, but how can you mass produce a light where the holes are too small to accept connectors, that are all prewired!! Shame, a little more quality control and the products would be worth it.
9 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience and would like to clarify a few important points.
All of our lighting products are shipped in separate packages due to their size and fragility. This means that shipment arrival times may vary between items in the same order, which can sometimes cause confusion about delivery status. We always strive to provide clear tracking information for all packages so customers can monitor their shipments.
Regarding the faulty light and return process, please rest assured that we are committed to resolving product issues fairly. If an item arrives damaged or faulty, we encourage customers to contact us directly so we can assist with replacement or refund options. We understand that return shipping can be inconvenient, and we work with customers on a case-by-case basis to find the best solution.
We value all customer feedback as it helps us improve our service. Please contact our customer support so we can address your concerns directly and find a satisfactory resolution.
Thank you for your understanding.
Missing item from order
I am disappointed as I I received my order today and I am 1 light short . I should have read the reviews before ordering. The lights are not cheap and we are 1 light short.
The item is shipped from China.
4 juin 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. We’re sorry to hear that one light was missing from your order and understand your disappointment.
Please note that all our lighting products are shipped from our factory, and to ensure safe delivery, orders with multiple items are often sent in separate packages.
This means that items from the same order may arrive at different times. We always strive to keep our customers informed with tracking details for each shipment.
If you have not yet received the missing light, please contact our customer service team directly so we can help track the remaining package or arrange a resolution.
We appreciate your patience and understanding, and we’re here to assist you every step of the way.
Thank you,
still haven’t received my order after…
still haven’t received my order after weeks fake site don’t buy from here £150 down fake tracking being given
1 avril 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for reaching out. Could you please provide your order number? We will check the shipment status for you right away.
All our shipments come with real tracking information, and we are here to assist you in locating your order.
Looking forward to your reply.
Best regards,
Still waiting for the ship to get to a…
Still waiting for the ship to get to a US port, it’s already been 36 days, Had I know it might take two months I would have bought something off Amazon.
6 mai 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We’re really sorry to hear about your frustrating experience. Your order was shipped promptly after production, but unfortunately, international sea shipping can sometimes be slower than expected due to port congestion or customs delays.
We completely understand how disappointing this is, especially when the wait is longer than anticipated. If you’re still waiting for the delivery, we’d love to check the latest tracking details for you or see how we can make this right. Please feel free to reach out directly so we can assist further.
Thank you for your feedback — it helps us improve.
LampsModern Team
Not worth the money
Can't say I'm that impressed with the ceiling light I bought. As previous comments say it came in many pieces that had to be put together and there were pieces missing. I couldn't be bothered sending it all the way back to China. Not worth the money in my opinion.
27 avril 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you for taking the time to share your feedback — we're truly sorry to hear that the product didn’t meet your expectations.
Our lights are carefully packaged to ensure safe delivery, but we understand that assembly can be more involved than expected, and we sincerely apologize if any parts were missing. We would have been more than happy to ship the missing components or offer another solution if we had known at the time.
Customer satisfaction means a lot to us, and we’re always working to improve our product experience. If you’re still open to it, please feel free to reach out to us directly — we’d love the opportunity to make things right.
Best regards,
Beautiful lights!
So happy with my new lights, the quality is amazing and they elevate my living room perfectly!
25 avril 2025
Avis spontané
Réponse de Lampsmodern
Hi,
Thank you so much for your wonderful review!
We’re thrilled to hear that you love your new lights and that they’ve brought the perfect touch to your living room. It means a lot to us to know that you're happy with the quality and design.
If you ever need anything in the future, we’re always here to help.
Enjoy your beautiful space!
Warm regards,
Great quality lights and fittings
Great quality lights and fittings.
Quick delivery and good communication from the company throughout.
Would definitely recommend.
17 avril 2025
Avis spontané
Réponse de Lampsmodern
Hello,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you’re happy with the quality of our lights and fittings, as well as our service. Your recommendation means a lot to us!
If you ever need anything else, don't hesitate to reach out. We’d be happy to assist you again!
Best regards,
Really pleased.
Love the soft, ambient light this wall lamp gives my hallway. The quality feels solid, especially for the price. The screws included were a bit too short for our wall, but once replaced, everything worked great. Will definitely order again.
27 février 2025
Avis spontané
Réponse de Lampsmodern
Hi there,
Thank you so much for your kind words and the wonderful 5-star review! 😊
We're thrilled to hear that you love the soft, ambient glow the wall lamp brings to your hallway. It means a lot to us to know you're happy with the quality and value.
We appreciate your feedback about the screws too—we’ll definitely look into that for future improvements.
Looking forward to serving you again soon!
Warm regards,
Superb lamps
U got a pendant light for my dining room and two outdoor lights for my garage.
The lights look stunning and of great quality.
Easy to assemble
3 avril 2025
Avis spontané
Réponse de Lampsmodern
Hi there,
Thank you so much for the glowing 5-star review! ✨
We're so happy to hear that you love your new pendant light and outdoor lights — it’s great to know they’ve added both style and quality to your spaces. 😊
Glad the assembly was easy too! Your support means the world to us, and we can’t wait to help you with your next lighting project.
Warm wishes,
Beautiful lights
I received my chosen light in good time and great packaging, packaged well. The light shade is beautiful. I can’t wait to set it up. They have many lovely options. It was hard to choose.
8 avril 2025
Avis spontané
Réponse de Lampsmodern
Hi there,
Thank you so much for your kind words and the 5-star review!
We’re thrilled to hear that your light arrived safely and that you love the shade — we can’t wait for you to get it all set up too!
We know how hard it can be to choose from so many beautiful options, and we’re so glad you found one you love. Thanks again for your support!
Warm regards,
WARNING DO NOT BUY
WARNING DO NOT BUY. the lights I bought came in parts in a small box that you had to assemble yourself without any instructions. To send these back, they had to be sent to china, no uk base apparently. How these are allowed to be sold in UK, is beyond me.
2 avril 2025
Avis spontané
Réponse de Lampsmodern
Hi,
We're truly sorry to hear about your disappointing experience.
Our lights are carefully packaged for safe international delivery and do require some basic assembly — but we understand this should have been clearly communicated, and we apologize if that was not the case. We also provide installation guidance upon request, and we're always here to help walk you through it step by step.
As for returns, we currently ship directly from our factory and do not yet have a UK return base, which we understand may be inconvenient. We're actively working to improve our logistics and local return options for our UK customers.
Please reach out to us so we can make this right for you — whether it's a refund, replacement, or further assistance. Your satisfaction means a lot to us.
Kind regards,
I was super pleased with the product…
I was super pleased with the product from this company. the Light was exactly as pictured and extremely easy to install. It came with all the necessary hardware, and one thing I loved was the globe on it was so lightweight. My husband and I were shocked, we didn't realize it was so lightweight until we picked it up.
Full transparency the shipping did take longer than what I am use to in the age of free next day delivery shipping; however, their customer service was stellar, I sent them a message regarding my package and I received a response the very next day with a very detailed response about the logistics of my package delivery, and received my package within the next few days.
31 mars 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We truly appreciate your thoughtful and detailed review! We're delighted to hear that you loved your light and found the installation process easy. It’s great to know that the lightweight design was a pleasant surprise for you and your husband!
We also appreciate your patience with the shipping time, and we're so glad our customer service team could provide you with timely updates. Your support and understanding mean the world to us!
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Best regards,
Exceptional lights and customer service
I recently received these garden outdoor lights, and I couldn’t be happier with them! They are beautifully designed, easy to install, and add the perfect warm, inviting glow to my outdoor space. The quality is exceptional, with a sturdy build that feels durable enough to withstand all weather conditions.
As soon as I set them up, my garden felt instantly transformed—cozy, stylish, and perfect for relaxing evenings outdoors. Whether you’re looking to enhance your patio, pathway, or garden, these lights are an absolute must-have! Highly recommend them for anyone wanting to elevate their outdoor ambiance.
24 mars 2025
Avis spontané
Réponse de Lampsmodern
Dear customer,
Thank you so much for your kind words and the 5-star review!
We’re thrilled to hear how much you love the garden lights and that they’ve added such a warm, inviting glow to your outdoor space.
It’s wonderful to know that the design, ease of installation, and durability met your expectations—we take pride in creating products that combine quality and style.
Your feedback about the transformed ambiance of your garden truly made our day! Recommendations like yours mean the world to us, and we’re so grateful you took the time to share your experience. If you ever need anything else, don’t hesitate to reach out. Wishing you many more cozy evenings under those lights!
Warm regards,
From Bad to Great
I can’t lie, my experience started off bad - received one light smashed and the other fine.
Was really disappointed as communication was initially poor…after a few emails to and from we got back on track - and true to there word the replacement was delivered fine within 10 days. The quality of the product is great. Overall they turned my experience around for which I’m grateful
10 mars 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for taking the time to share your honest feedback and for giving us the opportunity to turn your experience around.
We sincerely apologize for the initial issues you encountered with the damaged product and the communication delays—this is certainly not the level of service we strive to provide.
However, we’re thrilled to hear that our team was able to resolve the situation to your satisfaction and that the replacement arrived promptly and in perfect condition.
It’s wonderful to know that you’re happy with the quality of the product and that we could restore your trust in us.
Your understanding and patience mean a lot to us, and we truly appreciate your kind words. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you for choosing us—we’re grateful for your support and look forward to serving you again!
Warm regards,
I am obsessed with my light I just…
I am obsessed with my light I just received. It’s such good quality and arrived so quickly!
15 mars 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you so much for your kind words!
We're thrilled to hear that you love your light and that it arrived quickly.
We take great pride in our quality, and it means a lot to know you’re happy with your purchase.
Enjoy your new light!
Not a legit company
I ordered 5 lamps that say they were delivered at the same time, but I only received two on two separate days. I have different tracking numbers on my confirmation email and on the website. On the website, it says the 3 missing lamps have still not been picked up for delivery, and it has been a month. I had emailed and paid extra for expedited shipping, and they were responsive then, but not now. Please contact me regarding my request to cancel the remainder of my order, order LPUS5545.
12 mars 2025
Avis spontané
Réponse de Lampsmodern
Hello, we understand your concern and appreciate your patience.
We have checked your order LPUS5545, and it is still within the normal processing and shipping timeframe stated on our website.
Due to shipping restrictions, we send each lamp in a separate package, which can result in different delivery times.
The remaining lamps are still in transit and should arrive soon. Please rest assured that we are monitoring the shipment, and we will provide any updates as soon as possible.
Let us know if you need further assistance!
1 of 2 lights finally turned up today…
Updated. 26/3/25
Finally received the final light, after taking it out of the flimsy box it is cracked and broken, the first light had the ceiling piece missing so is unusable. The website makes out that it is a UK company but IT ISN'T it is from CHINA so please be mindful of this.
**I would like a full refund for both lights as they are unusable**
1 of 2 lights finally turned up today and it had the main part missing that link it to the ceiling, second box no where to be seen, have sent an email but no reply. I have now read all the reviews and fear that the second box is unlikely to turn up but to return the faulty light is going to cost an absolute fortune. I don't have money to throw away, this took a lot of time to choose these items I now feel like I have been scammed. Really very unhappy.
11 mars 2025
Avis spontané
Réponse de Lampsmodern
Hello, we sincerely apologize for the inconvenience you've experienced.
We’ve reviewed your order, and it is within the normal shipping timeframe as indicated on our website.
Due to shipping restrictions, each light is sent in separate packages, which can cause varying delivery times.
It seems the missing part might be part of the second package, and we suggest checking with the carrier for further updates.
Could you please provide your order number so we can assist you further and resolve this issue as quickly as possible?
We’ll do our best to make sure everything is in place. Thank you for your patience.
Scam!
I ordered a lamp back in November it’s now February. The tracking number initially given to me didn’t work. Then my attempts to reach their customer support email were undeliverable. Finally someone said i would be receiving in a few days because it was at the port in Long Beach and that was over a month ago. Such a scam. I’ll be reporting this to my bank. I want a full refund for order #LPUS4752
14 novembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. I’m truly sorry for the frustration you've experienced with your order, and I want to clarify the situation.
Your package actually arrived at the port on December 16th. Unfortunately, it has been delayed due to customs inspection, and it has not yet been released. We completely understand how frustrating this must be.
To resolve this as quickly as possible, we processed a full refund for your order previously. You should have received this refund by now. If you haven't seen it yet, please check with your bank or payment provider, as it may take a few business days for the transaction to appear.
We sincerely apologize for the inconvenience this has caused and appreciate your understanding.
Best regards,
Ships from China
Ships from China. Shipping took over a month. Horrible customer service. Quality terrible. Glass had chips and bubbles. No response to concerns. Do yourself a favor and avoid this company!
29 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience with your recent order. I can understand your frustration with the shipping delay, product quality, and lack of communication, and I want to sincerely apologize for not meeting your expectations.
We take customer concerns very seriously, and I regret that you didn’t receive the support you deserved. I’d like to resolve the issues you’ve mentioned regarding the damaged glass and ensure you’re completely satisfied with your purchase. If you’re open to it, please reach out to me directly at service@lampsmodern.com or reply here so we can immediately address your concerns and arrange for a replacement or refund as appropriate.
Your feedback is invaluable to us as we strive to improve our service, and I genuinely hope we can turn this experience around for you.
Again, I apologize for the inconvenience and look forward to resolving this matter for you.
Best regards,
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