Do not deal with this business .....worst ever customer service !! The products supplied were ok, however, it they were not the size specified on the website and was therefore no good to me and I wi... Voir plus
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Took more than 5days to process an order! Asked imediat for cancellation took another 2for that lucky they’re all lied about they’re delivering timing (3-5days dispatch) ( 7-14 days delivery) don’t w... Voir plus
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process. Whilst the products look as described, you need a degree in engineering... Voir plus
L'entreprise a répondu
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. T... Voir plus
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Hugely disappointing
I ordered 2 lights from this company, both took around 3 weeks to arrive. Quality is poor, decided to keep one and send the other back. Received a return address, China, a surprise at the time as returns were supposed to be easy and like many I thought I was dealing with a UK company.
It cost me £46 to return, to receive a partial refund. I now have been charged a further £56 as the parcel didn't clear the customs in China and the customs decided to return the parcel to me. Be pleased you don't receive a return address as its probably cheaper.
To say I am disappointed is an understatement!
11 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m truly sorry to hear about your disappointing experience with both the product quality and the return process. I completely understand how frustrating this must be for you, and I sincerely apologize for any confusion caused by the return address and the unexpected fees.
If you're open to it, I’d like to assist you in resolving this issue. Please let me know if there’s any way we can help with the return or provide further support to make up for the situation. We take all customer feedback seriously and will do everything we can to improve in the future.
Once again, I apologize for the inconvenience, and I hope we can make things right for you.
Best regards,
I ordered two ceiling lights and have…
I ordered two ceiling lights and have made contact with this company several times to establish delivery date. The Royal Mail code I was given for tracking comes up as non existent on Royal Mail tracking website. This website is evidently a scam. I have contacted my bank in an effort to follow up on this. Do not order from this site.
29 janvier 2025
Avis spontané
Réponse de Lampsmodern
Hello Julie,
Thank you for your message.
We shipped your parcels on January 23rd, and they are expected to arrive within 10-15 working days.
Tracking Number: 42093050026157 & 42093050026156. You can track your shipment here: https://www.17track.net/en
As your parcels are shipped by air, please note that the shipping information for your parcels will not be updated until your parcels arrive in the UK to be picked up by DHL.
Additionally, due to air freight size limitations, most of the items have been shipped in separate packages, with each parcel containing one light. As a result, the deliveries may not arrive at the same time.
We appreciate your patience and understanding. Thank you for your continued support.
Best regards,
Lampsmodern Customer Support Team
Terrible terrible quality products
Terrible terrible quality products. What is not made clear on website is that everything is shipped over from China despite having .co.uk in the website. They are a chinese company based in china hiding under a uk website. Customer service is existent and I am in the process of receiving a full refund for my items but only after threatening to call the bank and report them for fraud. Just avoid at all costs.
27 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I am truly sorry to hear about your dissatisfaction with our products and service, and I appreciate you taking the time to share your experience. I understand how frustrating it must be to feel misled, and I apologize for any confusion regarding our company’s operations.
We strive to provide high-quality products and excellent customer service, and I’m sorry that we did not meet your expectations. I can confirm that we’ve processed your refund, and I hope this resolves the situation for you.
If you have any further concerns or questions, please don’t hesitate to reach out to us directly. We’re committed to improving based on the feedback we receive and will take your comments into account to make necessary changes.
Thank you for your understanding.
Best regards,
Scam
Scam. They sent us a fake lamp and then pretended to give us a refund when we reported it fraud to our credit card company. Then they told us our credit card company was withholding the funds. Then we passed the period where our card could refund us because of this. Avoid at all costs. We've been fighting them since October.
Edited to reply to Lamps Modern: oh yeah? Because our bank said that your suggestion to wait a few months until the matter was closed is EXACTLY why we couldn't get our money back. Because you were putting us off until the matter was closed. There are ways to refund people their money for a faulty broken product (our lamp arrived broken). Find a way to do that. Here is our order number LPUS4130
Find a way to refund us for your fake, broken product, and I'll take down this review. Otherwise, everyone will know that this is part of your scam. It's been since October and we haven't seen a cent. And by the way, we still have your broken lamp in our garage.
24 octobre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m truly sorry to hear about your experience, and I understand your frustration regarding the refund process. We take all customer concerns seriously, and I want to provide some clarity on the situation.
Once a dispute is opened with a credit card company, the funds are locked until the dispute is resolved. This means the matter is handled between the issuing and receiving banks, and the final decision rests with the banks involved. Unfortunately, this means that once the dispute is raised, it may take time for the banks to process and reach a resolution.
If you’re still facing issues with your refund, I encourage you to reach out to both your issuing and receiving banks to review the dispute process and their specific dispute resolution timelines. I sincerely hope this matter can be resolved soon, and if there’s anything else we can assist with, please let us know.
Again, I apologize for the inconvenience and confusion, and thank you for your patience during this process.
Best regards,
Avoid avoid in china and dangerous product
Brought a light from here over £80. The email address is .Co.ukbut guess what it's in China took 3 weeks to arrive, all in a box in parts you have to wire it together and put it all together yourself. The LED and the strip bits cut out and put under awful cheap plastic cover that moves so can't be replaced.you need an electrician for this. The company don't answer you when you say you want a return. Cheap Chinese rubbish don't be fooled like many others were
Also trading u der Gleamlamp. No safety British kite mark prob a fire hazard.avoid
23 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
I’m very sorry to hear about your disappointing experience with your recent purchase. I completely understand your frustration with the product quality and the installation process, and I truly apologize for any confusion regarding our company’s location and operations.
We aim to provide clear product instructions and safety information to ensure a smooth customer experience, and I’m sorry if this wasn’t the case for you.
Regarding the safety concerns, I’d like to reassure you that our products are manufactured to meet international standards, and the components, such as the LED strips, are designed for safe use.
However, if you’re uncomfortable with the assembly or installation, I recommend having a qualified electrician assist with setup to ensure everything is done safely and properly.
As for the return request, If you’re still interested in returning the product, please let us know, and we’ll guide you through the return process as quickly as possible.
We take customer feedback seriously and will review your concerns to improve our communication and service moving forward.
Once again, I’m sorry for the inconvenience and disappointment, and I hope we can resolve this for you.
Best regards,
Returns nightmare.
I wished to return the items and after several emails and an increase in refund, now 40%, I have received an address in China to return the items to.
Having purchased the lights from what I believed to be a UK company and expected to be able to return them to a UK address should there be a problem. I'm less than impressed and will be more careful when making purchases online.
14 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear jmac,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced during the return process.
We understand your frustration and regret that our return address did not meet your expectations. We strive to provide transparent service and efficient solutions for all our customers.
If there’s anything further we can do to assist or improve your experience, please don’t hesitate to contact us directly. We value your input and will continue working to enhance our processes.
Thank you for bringing this to our attention, and we’re sorry again for any disappointment caused.
Best regards,
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY. Never did get a return address and, just as I thought, my return deadline has passed. Despite giving them my e-mail address and order number each 6 times I never received the address needed to return my items. This is maddening to say the least. How do these businesses get away with this??
16 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the return process.
We have carefully reviewed our records and could not find any emails from you regarding this issue. It’s possible there may have been a miscommunication or an error in the email address used to contact us.
After receiving your feedback, we have provided assistance to address your concerns.
If you still have any unresolved issues or further needs, please don’t hesitate to reach out. We are here to help and want to ensure that your experience improves moving forward.
We sincerely apologize for any inconvenience and appreciate the opportunity to make things right.
Best regards,
I'm not optimistic
I'm giving this 2 stars in hopes that I get a response to the email I sent today. I ordered 3 pendant lights on December 19th; so far no information from the tracking, it looks like it's not actually shipped yet. I've sent 1 email to customer service, hopefully I'll hear something overnight. Has anyone been able to find a phone number?
19 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and want to help resolve the issue as quickly as possible.
Could you kindly provide us with your order number? This will allow us to locate your order in our system and provide you with the most accurate shipping information.
We strive to respond to all customer inquiries promptly and are committed to ensuring you receive your lights. If you need further assistance, please don’t hesitate to contact us directly.
Thank you for your patience and understanding. We look forward to resolving this for you.
Best regards,
Shocking customer service
Shocking customer service, long waited delivery for poor quality light that is not even for use in our country. I need to return it and no one is getting back to me
I have found the whole process upsetting and frustrating and a terrible ordeal. 🙏 can you contact me !!!
4 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
we sincerely apologize for the frustration you've experienced.
We want to assure you that all our products are designed to meet local standards.
We're here to assist you with the return process and make things right.
Could you please provide your order number so we can look into this and contact you directly?
Thank you for your patience, and we’ll resolve this as quickly as possible.
Shipped from China which isn't clear and deceptive descriptions
The descriptions and photos are not even close to what you get after a month of waiting. There's no idea that this isn't shipping from the US. Bulbs are not provided which is hidden and there's no ability to purchase them during checkout. Basically you get an overly priced lamp based on us prices that has non-us customer service like being able to easily return without having to pay $40 for a $500 order plus a restocking fee. They just hope that you won't return it based on the level of frustration. Do not buy anything from them unless you want to experience frustration and vague manipulative responses when you try to resolve your issue.
3 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer, we’re truly sorry to hear that your experience has been frustrating.
We strive to provide clear and accurate information, and we apologize if there was any misunderstanding.
We will make sure to better highlight this detail in the future.
Please know that we’re here to help with any returns, and we’ll do our best to make the process as smooth as possible for you.
Could you kindly provide your order number so we can assist you directly and resolve this as quickly as we can?
Thank you for your understanding.
Impossible returns experience
This has been an ordeal as a UK customer buying from a uk company and having to return to a country where postage is very expensive.
As a company they provide a return procedure that is difficult and this is a real shame for such a lovely website. I am not in the habit of returning items and this has sadly not been the best experience as the easiest option has left me with 2 lights I do not need and out of pocket financially.
They offered me 20% 40% 60% to keep the two items and my address to return was in China and the tracking was very expensive for the 2 lights. It was easier to take the 60% refund.
Really not impressed as the lights looked cheap
Shop at John Lewis
3 janvier 2025
Avis spontané
Réponse de Lampsmodern
Hi Sam,
we're truly sorry to hear that your experience was disappointing. We understand that international returns can be costly, and we apologize for the inconvenience caused.
We do our best to make the process as smooth as possible, and we appreciate your feedback about the return procedure—this is something we will review to improve for future customers.
We're also sorry that the lights didn't meet your expectations. We take customer satisfaction seriously, and we hope you can see that our offer of a refund was intended to help ease the situation.
Thank you for sharing your thoughts, and we hope we can better serve you in the future.
Worst experience ever
Worst experience ever. The customer service is like a robot that trying to convince you to keep the light. The light that cost 200+GBP was actually about 10 RMB (1 GBP) on Taobao. I am wondering if anyone ever successfully got the refund from the company. A total SCAM! Order LPUK15038
1 janvier 2025
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We are truly sorry to hear about your negative experience. Your feedback is important to us, and we sincerely apologize for any frustration you’ve encountered. We assure you that we are not a scam, and our team is dedicated to offering high-quality products along with excellent customer service.
Regarding your concerns about pricing, our prices reflect the quality, design, and craftsmanship of our products, and we aim to provide transparency in our pricing across all platforms. We would also like to address your refund request. We do have a refund policy in place and are more than happy to assist customers who are not satisfied with their purchases. We’re sorry if our customer service communication didn’t meet your expectations; we are here to work with you and resolve any issues as smoothly as possible.
If you would like to proceed with a refund, please contact us directly with your order details, and we will make sure it is handled promptly. Your satisfaction is important to us.
Best regards,
Slow delivery, cheap product.
Bought a couple of ceiling lights late November. One Turned up on the 23rd December, other one nowhere to be seen. Despite the .co.uk website this is a direct from China operation, similar to Temu but for lights. Quality of the light that turned up way more like £4 rather than the £60 I paid. Now have to brave the returns process. Wish I’d read these reviews first!!
UPDATE - other light came a couple of days later with bits hanging off. Offered 30% discount to avoid return. As others have said they have provided a China address for returns. The scam here is that they sell lights with virtually no value and make returns so expensive that it’s not worth sending back. Avoid them at all costs.
UPDATE - They have agreed and paid a refund. Not surprisingly they didn’t want the product back as the cost of postage is more than the product, this supports my previous view that this is a scam. I was fortunate that there was some damage to the product. If there hadn’t been I would have had to keep them. Tried to make me destroy them but I refused as you are not required to do this in the UK.
23 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback, and we’re sorry to hear that you are dissatisfied with your experience.
We would like to clarify that we did provide the shipping information for your order, and we try our best to communicate the estimated delivery times. As we ship most of our items separately due to different carriers, it’s possible that the second light has not yet arrived, but it should be on its way.
We also understand your concerns about the quality of the product, and we’re genuinely sorry it didn’t meet your expectations. We strive to offer high-quality lighting, and we take feedback seriously to improve our products and services.
If you would like to proceed with a return, we are happy to assist you with the process. Your satisfaction is important to us, and we’d love to find a solution that works for you.
Best regards,
Nowhere to be found
They told me the item was shipped on 12/8 but when I go to click on the shipping link it doesn't exist. There's no record of the shipping 12 days later. I've tried emailing twice and received no reply. We put in the order on 12/2 and now 18 days later are nowhere near closer to getting these items. UPDATED - they list two different tracking numbers between the email and website, neither works.
Order #4966.
Updated 1/3/24: Order finally arrived today. We haven't installed the new lights yet, so will update once we do. I will say, they did finally respond to customer service emails only after I made this review.
18 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. We’ve already replied to your previous email with an update on the logistics status. As of now, everything is proceeding normally with the shipment.
We understand that shipping delays can be frustrating, and we are here to assist you if you need any further support. Please feel free to reach out if you have any other concerns, and we’ll do our best to address them promptly.
Best regards,
My experience with this company gets…
My experience with this company gets worse with every encounter. Not only is the product NOT what the advertise, but The absolute worst customer service. In order to return something that is garbage you have to pay for shipping. No matter how many requests you make they continue to try to persuade you to keep it.
Do NOT BUY ANYTHING FROM THIS COMPANY.
Added to review following lampsmodern response: completely untrue. I DID deal with agents. More than once.
You are lying if you are suggesting that you would handle it differently! if that is true, by all means refund my total cost; not just the 30% that you said was your max offer.
18 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
We are truly sorry to hear that your experience with our product and customer service did not meet your expectations. We always strive to provide the best possible products and support, and we regret that we fell short this time.
We understand your frustration regarding the return process, and we want to assure you that we are constantly working on improving our services. If you haven’t already done so, please reach out to us directly so we can resolve the issue and discuss the return details further. Our goal is to ensure that every customer is satisfied, and we will do our best to assist you.
Again, we apologize for the inconvenience, and we hope to have the opportunity to better serve you in the future.
Best regards,
Company contact emails bouncing
I got an email saying my order (# 4752) was shipped 11/28. I have not received it yet. The email they sent gives a tracking number which shows as an invalid number when you try and track it. I’ve tried to reached out to multiple company emails multiple times and all emails have bounced. At this point I’m now having to call my cc and report this company.
Can you explain why your company’s emails are bouncing? Please give me an email address to use that works.
14 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve encountered.
After reviewing your order (#4752), I can confirm that it is still within the normal delivery window. You can find the estimated delivery timeframe on our website for reference. As for the tracking number, we understand your frustration, and we are actively working on updating it.
We are currently in the process of contacting our logistics team to resolve this and will provide you with a valid tracking number as soon as possible. We truly appreciate your patience and understanding while we work on this.
If you have any other questions or concerns, please don’t hesitate to reach out.
Best regards,
Quality is so so poor
Quality is so so poor
When I asked for refund they asked me to return to China address.
At the end I return to London address and got the refund.
Please Avoid !!!
14 novembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We’d like to clarify that, as we do not currently have a UK address for returns, the returned item wasn’t received by us, and we were unable to recover the product. In this case, we provided the refund as a gesture of goodwill, hoping to resolve the issue to your satisfaction, despite the fact that this resulted in both a financial and inventory loss on our part.
We understand your frustration and truly regret that the process was not clearer. Please feel free to contact us if you have any other concerns, and we hope to serve you better in the future.
Best regards,
Wouldn't Bother
Been waiting 10 days and order hasn't even been dispatched yet, have messaged to cancel the order and get a refund LPUK14290
27 novembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any confusion caused.
We checked our email records but couldn't find any messages regarding your request to cancel the order. We also want to let you know that your package was dispatched on December 5th, within the standard shipping timeframe. Once shipped, we updated the order status in our system, and you can view the tracking details by logging into your account.
If you have any further concerns or questions, please don't hesitate to reach out. We're here to help and ensure you receive your order as expected.
Best regards,
Beautiful Lamps but Slight Delay
I recently bought the Nordic Multi-Head Island Lamp, and it’s truly a statement piece. The only downside was a small delay in shipping, but customer service kept me informed the whole time. The product is worth the wait, and I’m very happy with my purchase.
3 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear customer,
You can respond to the customer’s review with something like this:
Thank you so much for your kind review! We're thrilled to hear that you love the Nordic Multi-Head Island Lamp and that it's become a statement piece in your home. We truly appreciate your understanding regarding the slight delay, and we’re happy we could keep you informed throughout the process. Your satisfaction means a lot to us, and we hope the lamp continues to bring beauty to your space for years to come. Please don’t hesitate to reach out if you need any assistance in the future!
Best regards,
LPUK15073
LPUK15073
Please do not buy from this website. It is not a U.K. company. All product shipped from China. However, they have a Hong Kong address on the website for some reason. I thought this is a company based in the U.K. as their website end with U.K. The light I ordered is £149 on their website. I found it is only £30 somewhere else. Everytime when you want to cancel your order, they would say the order is dispatched although they haven’t dispatched it at all. The order was placed on 5th Dec night time in China. And the timeline for dispatch is 5-7 working days. They cannot dispatch the item on 6th Dec. Now they state that order has been dispatched and no dispatch email sent to me at all. Upon checking the order on their website, the order is “awaiting fulfilment”and not dispatched at all. They are lying!
Update: I put through chargeback in regard the transaction to Amex and they have to cancel my order now. Upon checking their website and reviews, not even a bad review at all which is unusual. Look at the reviews here and compare them to reviews on their website. Be honest and transparent is the key to business.
5 décembre 2024
Avis spontané
Réponse de Lampsmodern
Dear Customer,
Thank you for your feedback. I understand your concerns and would like to clarify the situation. Once we dispatch an order, our system automatically updates the status to "shipped," and you can see this change on your order page. This is a standard process, and there is no intent to mislead customers.
If you have any further questions or if there’s anything else we can assist with, please feel free to contact us. We are committed to providing quality service and will address any concerns you may have.
Best regards,
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