Lancashire Lighting Avis 

I used this firm to source a light fitting (a replacement item for one I had broken during a renovation). Here's my impressions of the firm.

+ Large stock selection, including hard-to-find items.
+ Light fitting was carefully packaged, and arrived in good condition.
- Slow delivery. I paid a £9.95 increment for "next day delivery", but the item (shown as "in stock") was not received until 10 days after my order.
- No courier tracker ID.
- Unresponsive customer communication. No response to my 3 emails. I also phoned twice (to query status on my order). The phone was answered, and a message taken, but no one got back to me.

Summary: I'd consider using this firm again (for hard to source items) but would prefer to purchase elsewhere.

Easy to order & my order came quick & well packed as was light bulbs.
Friendly & helpful company & price competitive

Excellent customer service. Very helpful and knowledgeable. Product was great quality and price. Very happy with my experience with them.

I ordered a wall light and was told that it would be delivered in 3 working days. After nearly a week I ring them and was told that the light they had in stock was broken and they had to order another which would take another 10 working days. They made no attempt to contact me before this time to let me know about the delay, I will now have to wait 3 weeks for this wall light.

Box of lamps arrived super quick ( much quicker than expected) but was worried when the lamp boxes themselves appeared a bit battered but the contents checked out fine.

Ordered lights from this company which arrived with globes which did not fit the pendant and different pattern on wall light globes. Despite numerous e-mails and phone calls and proof of delivery back to them still awaiting refund. Have now got credit card company involved to get my money back.

Quick efficient delivery. Ordered 1 day and received the next. Glass lamp shades were packed extremely well and my wife is delighted with there quality and colour.

Shocking service, no one rings you back, no items received. Absolutely shambles. Luckily I paid through PayPal so got my money back

Very disappointed with the service. This order was placed 10 days ago, with a delivery schedule of 2/3 working days.
These bulbs have still not arrived and neither has my email to the company querying delivery been answered.

Ordered a floor lamp - beautiful standard and quality, very happy.

Excellent company to deal with service and competitive priceing

Quick supply competitive price

Quite simply a thoroughly reliable supplier was let down by its chosen courier and now, after more two weeks, having paid for both goods and carriage l have neither my goods or a refund !!!
Very very disappointing. I shall not place another order with Lancashire Lightning.

Great service and lightning

I ordered a light from this company which arrived as expected. The light was faulty as it was corroding in places. I emailed the company and rang several times. They never respond to emails and they don't answer the phone. Their phone message says that if you leave your details they will call back, but they never do. If I could give this company no stars then I would.

I have been asked to add details to this review but all I can say is that nothing has changed. I have still had no response for the company.

Have bought before from Lancashire Lighting, but still checked for competitive price. It turns out they were the cheapest for this item, so I ordered from them again. The two lights ordered were well packaged, and despite the box having a couple of small dents, the contents were in perfect condition. Parcelforce delivered the lights within 24 hours, and provided excellent tracking details. The lights have the standard E27 screw type bulb, which makes for easy fitting and finding replacements.

Despite placing my order in mid April and the acknowledgment saying item will be shipped in 2/3 working days, I’ve still not received the item. I have sent a few emails asking if there is an update available but no reply has been forthcoming. I’ve also called the company and was promised and a call back, sadly, to no avail. Customer service is most disappointing.
I am at long last in receipt of the lampshade that I ordered and have to say, I am delighted with this item. If only the customer service was equal to the products provided, then a 5 star rating would be forthcoming. I’ve changed from 1 star to a 3 star because hopefully, others won’t experience the disappointment with no contact.

My floor lamp based arrived damaged I phoned and sent emails with pictures and no-one replied back to me. Kept trying to phone no answer and left message and no one got back. Still waiting.