Lanera Avis 

I love the foundation itself, but I just ordered 2 bottles, at $60 and when the order completed, it showed them charging me for 5 at $146. I did not make an error in my selection. I emailed customer service to remedy and will obviously let my bank know not to allow the charge, but it seems this is a common scam with this company after reading reviews.

I've been buying this foundation for over 2 years and it has to be the best I've ever used. I have had a few issues regarding the pump in the bottle and its been resolved by lanera immediately, by sending me a new bottle, for free, twice. I use Buff Beige and it suits my 57 year old skin perfectly. I always buy 2 as not to run out. I really don't understand the negative reviews on here, as Lanera customer service has been amazing be it regarding delivery times, or the pump issues I had. I totally recommend this company and its products. After writing this review I ordered more foundation on a fab deal with a few free products. I mistakingly ordered 5 instead of 3 . I emailed customer service and within 10 minutes all was rectified so I really can't understand why others say they never hear back or that good reviews are untrue.

I ordered product based on a Facebook Ad which offered a moneyback guarantee. When i asked for money back because the colour didn't suit, i was refused and told that they would give me another shade of my choosing as long as i paid for shipment to Australia where I live. Then their customer service seemed to lose my messages and claim not to have heard back from me...although they're writing these messages on top of mine...17 so far! Just heard from them again and now they want me to send it back...when everyone knows that with hygiene laws they can'use it again anyway....postage for me is about $23!

The foundation no prob but terrible packaging ,the ist time I used it the stick is to long so is the bottle ,as you pull stick out the foundation goes everyware as to much comes out so left with very messy container ,as wen you put stick back in it makes a terrible mess.in the end used it once and had to bin it

Ordered on 4/29/25 never received my order. Sent an email still no response. I would like a refund but no one is responding back. It’s a shame on how these companies are robbing people. I rarely don’t order from Facebook or Intragram because of this.

The shade I received was too dark, I have been calling and sent a few emails to exchange the color for the correct color all to no avail. The only option they offered was 20% off my next order. Why would I order again when I can't even use the first product I paid for. Almost $40 wasted.

I ordered Splendor balm. The issued wrong color. Informed them of their error and they advised they will reissue the correct option. Never received the shipping confirmation! Never got a response when I followed up due to no response. This company is a SCAM!!!

I am enclosing with my return my receipt for two of the Radiant Sand foundation and one of the Latte. I was excited to try this product but both shades were very dark on my skin and the product is heavy too. According to other reviews I may have been applying too much product. We really need to have a way to pick our shade. I am sending back the brush. Do I ship back everything I bought - even the two bottles I opened? I would like one bottle of a lighter shade but have no idea how to pick the right shade. I usually wear a true beige. Can’t wear a shade with pink

I received notification that my product had been delivered by/at my mailbox. No such thing. Only USPS has the key to deliver mail and my home is across the street from the community mail box. I've been trying to reach customer service since April 19th with no response. I usually check reviews but failed to do so, this time. Boy are they horrible. I am requesting a refund. Please do better.

Order #13540 updated
Inbox
Splendor Serum Boosted Skin Tint Balm
1 item from blackecombiz
Delivered Sat, Apr 19
Order number
13540
Tracking number
WNBAA0349067597YQ
Your search - WNBAA0349067597YQ - did not match any documents.
I was contacted by Jessica. She mentioned that the item would be replaced. I haven't received it to-date or any other communication. BEWARE!

The product I received was a misrepresentation of what was posted on Facebook. The shoe was poor quality. Shipped from China which was also not advertised and trying to get in touch with customer service now. They have a number listed that doesn’t work. Sent a email to support. Disputed charges with my credit card company. Not good for business at all.

This make up company based in china. I was excited before the order arrived. Took about 10 days to reach me in the UK.
This company do not deserve a single star and I’m truly regret for ordering the foundation. I have been trying to contact LANERA customer support about issues on foundation but the company still ignoring. I have been writing few comments on LANERA few comments on their post social media facebook just to try to catch their attention so my issue can be dealt with but they have been deleting all my comments. They just don’t want to replace/ refund the product. I totally feel this is a scam makeup company. I’m Feeling sad writing this review .
Please think twice if you thinking of trying this product. The company hired people to write good reviews on Facebook and they deleting all the genuine comments.

Lenera cosmetics deserves a “zero” star!
In January 2025 I was online around 3 AM. I seen an advertisement for their foundation for mature skin. I thought I would try to order a bottle in their Buff Beige color, since I rarely use make up anyway. I clicked on their website and put in all my personal and credit card information for this purchase. Once I hit the OK button, the website started flickering back-and-forth several times, then totally went blank! I didn’t know what happened and figured the order did not go through. I tried to find the website again and could not, therefore I did not think that the purchase went through and went to bed. Around 7:30 AM that same morning, I received a call from my banks “fraud prevention line” to ask if I had made $119.81 purchase to a Lenara company. I told them “no!”, I did not make any kind of purchase in that amount to them whatsoever and that I felt this was a fraudulent purchase, not done by me, so they were going to reverse the payment to them until they did their investigation. In the meantime, about a week later, I received a bag containing six bottles of their foundation in buff beige, which I did not order nor did I want. My bank contacted me approximately a week later stating Lenera told them the purchase was legit (which was an absolute “LIE”) because I used my “credit card”, and they sent me the six bottles of foundation. I had to call my bank and explain the situation again, and they advised me to try to get in touch with Lenara and explain what happened and I did not intend to purchase 6 bottles. During this time, I was charged the $119.81 for these bottles and Lenara was paid! I had to research their company name to be able to get a phone number or address to request a return label to send the six bottles back to them that I did not order nor did I want in the first place. They only have an email address to get a hold of them. I emailed them and requested a return label which they sent me online to print out to mail. I kept the original bag they were sent to me in and placed the new label over the top and took them to the UPS store to send back. They acknowledged they received the six bottles back, by email. I then contacted them again, through email, requesting a full refund since my bank paid them (my bank confirmed this), and they (Lenara) confirmed receiving their products back. Maria at Lenara kept telling me she could NOT REFUND MY MONEY BACK due to me not going through their “proper return/refund request” but made a charge back through my bank (which was reversed to pay them) & their system would not being able to do a refund!

This was done in January 7, 2025, it is now April 2025 and I am still trying to get my money back! This is not right! This is deceit, lies and theft of my money and of the returned products! I would never recommend this company to anyone! 😡👎🏻

Not what they promised. After reading reviews, which I should have done first, I’m not even wasting my time and effort to try to send it back.

I purchased two different shades (because of the guaranteed return policy). The light foundation was perfect. The darker one was too dark. I wrote to Lanera & they immediately sent me a replacement for the dark foundation. I think the foundation is wonderful on my 65 year old skin & I like how responsive the company was. I don't get why so many customers are upset.

Customer service is diabolical, I never received my product tracking said item had been returned to sender they refused to give refund so I escalated claim with PayPal but company lanera (which is chinese not American, ) wanted me to close my dispute with them and paypay, once I closed dispute they would refund minus insurance , I am not stupid enough to do this so carried on with dispute and today 23/02/25 I have received a full refund from PayPal.

My order arrived a week prior to the tracking date which was good. The pump didn't seem to pump the product despite shaking the bottle and pumping several times, however I unscrewed the top and applied that way. It did cover my age spots and wasn't like theatrical make up like a lot of anti aging foundations. I liked it and will order more in a darker shade for the summer months.

Where do I start .... the same situation as the other reviewers. Placed the order, received in a timely manner all of that was fine. The foundation did not set well on my skin, actually made me look horrible. Went through the return process. Via email they gave me "tips on how to put on make-up", instead of a refund. I have been putting make up on for 50 years, I know what works and does not work. Then they said they would send a replacement instead of a return. I did not want a replacement; I want a refund. I went to their website and copied the section that clearly states "100% refund if not completely satisfied" and pasted it in my response. Then they told me the process for returning - I was aware that I had to pay shipping, not a huge deal. I've been waiting and reached out to them just now asking the status. "we haven't received your return". Really? I went on USPS tracking and again copied and pasted in my response that the package was indeed delivered on the 15th. Now I'm just sitting here waiting for yet another ridiculous excuse why my refund is delayed.
Stay away from this company. Soooo very disappointed.

The item was too dark! I couldn't get ahold of anyone for an exchange!!

Contrary to their advertisements, they do not respond to "100% guarantee" as I have not received my refund and the item was received by them 2 weeks ago. (At my expense). I cannot get a response. Will be happy to NEVER recommend this business nor their product.So disappointing. Targeting an over 60 population. Shameful.

Ordered from them over 3 weeks ago. Still have not sent my order. They charged my card though. I've emailed them multiple times and they keep saying they fixed my shipping address and it will be sent out soon. Same response for all 3 emails I sent. Tells me just a bot working on their end. I have already notified the credit card company and disputing the charge. Don't waste your time on this company they WILL attempt to rip u off!!!!