Lawpath Avis 

Thank you georgie,she was funny friendly and helpful, Kind regards Gerhard

Before having even provided payment to Lawpath for a subscription, my recent experience has not been one which reflects well on their part. For a company whose target audience is small businesses - many of whom would be new start ups, their subscription and billing options lack connection and understanding for this audience. I enquired about the possibility for being billed monthly on the "Essentials" plan and my experiences with the customer service agents "Joseph" and "Georgia", proved just how far into the gutter this aspect of a company's reputation has become. Furthermore "Ross", one of their business consultants, wasted no time in making three attempts to call me the moment I clicked the account sign up button. From the follow up email communication with him, the revealed intention of that was for a sales pitch, and upon expressing my discontent with the billing limitations, I was met with further lack of any worthy customer service experience.
For their so called understanding of the cashflow challenges which new small businesses can face, Lawpath do not reflect a true connection or customer-centric approach to this. In 2021 the cost of the same plan (Essentials) was $288. It has now jumped to $468 with payment still expected to be made upfront, and a collective adamance that there is no monthly payment arrangement which can be made. The irony then lies in the fact that all other plans above Essentials are available on a monthly billing cycle - however you need to be prepared to pay an additional $100/month for this. Lawpath evidently have the billing software capabilities to offer monthly payment options, they simply choose not to for reasons they provide no worthy explanation for, merely palming off and ignoring the concerns raised. I made it very clear to all Lawpath employees I communicated with that I have no issue with paying the $468 across the course of the year, but require the flexibility to do so across monthly installments - a feature which is very common place amongst many other subscription based platforms and services.

Excellent customer service, professional and informative.

Really impressive customer service. Above and beyond what I expected. Jamie Lee was able to take us through each step and was very helpful. Would recommend to friends and family.

Phenomenal website. We’ve spent thousands on back and forth with legal, but this platform is remarkable at getting documents off quickly and efficiently.

I found one stop shop to setup new business and found really helpful both the platform and human iteraction.

Process is well defined to suit many business and going forward looks we will be beneficial to each other

The thing is these days good GENUINE customer service is really not as common as one would hope for. however, Jamie-Lee from Law Path is one MAJOR exception. On top of her knowledge and pure professionalism, her patience and streamlined approach to helping me understand the platform and get my company set up was just amazing. Thank you Jamie-Lee.

Trav

Jamie was amazing to chat to and provided a lot of answers to questions and concerns that I had regarding my new business registration.

I had an amazing experience using Lawpath's online services. Their website is incredibly user-friendly, making it easy to navigate and access the legal assistance I needed. I want to give a special shout-out to Glen for his exceptional service. He made the onboarding process seamless, simplified everything, and communicated effectively both over the phone and via email. Glen T's professionalism and responsiveness truly impressed me. I highly recommend Lawpath for their excellent online platform and their outstanding team.

I got a quick and well explained answer to my question. Very helpful!

Glen was awesome to deal with, and the service itself is great. Thankyou very much.

I was sold a 12-month subscription last year on the promise that I'll get a $1200 rebate from the government. I didn't have a use for it at the time but the sales rep said it was the last time the rebate is available (using time scarcity) and the service is essentially free with the guaranteed rebate. I trusted his words and signed up.

A year later, I am doing my taxes and realised I was never paid the rebate and Small Business Victoria is saying there was an additional form I didn't fill out which I was NOT told by the Lawpath sales rep.

As a small business, $1200 is a substantial amount of money to lose over a service I did not need or use.

In addition to this, they also promised a $200 referral fee for successful referrals which was also never paid.

This company is just out there to scam people's money with absolute rubbish after-sales service so stay away. As far as possible.

Great service and very happy to be a subscriber! The team has been very patient with me as a newbie and each encounter has exceeded my expectations. Recommend trying the legal marketplace and scheduling in 1:1's to work through specific issues.

We were unaware that there was an annual rebilling. Contacted within a month to notify we no longer use it . Was told unable to get a refund. Now disputing via our credit card as we believe this is pretty shady practice. We politely offered to pay the pro rata for the month delay and they declined. I think that’s pretty poor practice.

WANT TO SAVE ON YOUR EXISTING LAWPATH ACCOUNT?

Also you can get a significant discount (50%+) if you just try cancel the account with them online - so if you’re a current user just simply go to cancel online and you’ll get a huge discount for nothing - each step will offer you a discount not to cancel . Hope that saves some of you money on your account.

CLEO ROCKS! I was really confused about an issue and she went through everything methodically and logically with me. Thank you!

Glen took the time to go through all the details with me explaining thoroughly with any questions I had, I found the process very helpful.
cool beards

Glen was extremely helpful in assisting me with my company registration. He even bundled some services together to give me a discount.

Great onboarding call - thanks

Stacey was excellent, been really impressed by how proactive the service is so far. It's motivated me to get on top of things!

Very excellent session, thank you.