Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolut... Voir plus
Établissement
Changer d'établissementUnit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ Surrey, GB
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Lisez les avis des autres
Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front d... Voir plus
Asked for a price for a RSJ lady said she would phone and let me know but never received it . But on the other hand went to pick up all the timber for a roof and the guys were really helpful. Good te... Voir plus
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there wa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
Écrit par l'entreprise
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Coordonnées de contact
Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ, Surrey, Royaume-Uni
- 020 8336 1188
4,3
Excellent
97 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Driver store shouted at me
Driver shouted at me when I complained about blocking the street during school dro-off hours.
10 juin 2026
Avis spontané
Réponse de Lawsons (Whetstone) Ltd - New Malden
We take the behaviour of our drivers towards both customers and the public very seriously and do not tolerate inappropriate or disrespectful conduct. We will investigate the concerns raised and speak with those involved.
Regarding the road being blocked, there are occasions where, due to site constraints, a vehicle may need to stop temporarily while unloading. However, we always expect our drivers to remain courteous and professional at all times.
Thank you for bringing this to our attention.
Delivery was on time
Delivery was on time, excellent driver , materials placed where required.
17 mai 2026
I put in an order for fencing…
I put in an order for fencing materials. The first order 3 items were wrong (board length, rail length, bolts with no nuts). A second delivery replaced 1 wrong item, the others were wrong again.
Numerous calls to the New Malden branch, and 4 promised deliveries never happened. Hopeless customer service. Look elsewhere for your supplies.
15 mai 2026
Avis spontané
Réponse de Lawsons (Whetstone) Ltd - New Malden
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
Please could you send your details, along with your order number, to online@lawsons.co.uk so we can investigate this fully with the New Malden branch and work towards resolving the issue for you as quickly as possible.
Staff are all very helpful in branch…
Staff are all very helpful in branch and in the yard. Services are always good and price on building materials are all reasonable.
2 mai 2026
Michael-Dean-Max-and team operate in an…
Michael-Dean-Max-and team operate in an extremely professional and first class Manor.
We are an Oxford based building company working on a project in New Malden for the first time with no previous experience of working with the Lawsons group due to the level of service we receivedwe will most definitely be using them again in the future.
NJW Build
29 avril 2026
Price I paid for last pva was dearer…
Price I paid for last pva was dearer than advertised by £3, cashier acknowledged but unable to change - frustrating
28 avril 2026
Lawsons are great
Lawsons are great for all your building, garden and and outdoor materials needs.
I usually purchase all my fencing materials from Lawsons and have them delivered. Always quick to respond and they have always delivered on the days I have requested. Very competitive prices too!
10 mars 2026
Great service and price as usual
14 mars 2026
2nd time of visiting Lawsons in New…
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there way to find an item that was in stock but not in the correct place. Highly recommended.
28 février 2026
Good customer service
Good customer service
Straight forward business at a good price
28 février 2026
Excellent customer service
Excellent customer service, superior quality materials compared to other stores, and a good price.
21 février 2026
Very helpful and knowledgeable staff
Very helpful staff and have the knowledge to advise the customer.
21 février 2026
Fast and efficient service
30 janvier 2026
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