Leaders - Bishops Stortford Avis 

I thought Phoebe Cross was fantastic, she came across Professional, Friendly, warm and had a great plethora of knowledge in the housing industry, If I had questions about the process or any doubts she was always their to support me, I think Leaders are one of the best HMO managements I've come across so Professional and respectable.

Phoebe from the team at Leaders has facilitated a few viewings for myself and my partner, looking for our first flat, and has been nothing but professional, courteous, and helpful for the entire process.

I have a mental health disability and I was extremely anxious about dealing with an agent. When we approached Leaders and Phoebe Cross led the process, my whole experience was immensely calm, clear, organised, and it showed attention to detail and caring for the clients. I couldn't be more grateful to have been guided through the letting by Phoebe, she was professional and warm.

Libby was very warm and welcoming and very forthcoming about the property

Went to view a property to let with Phoebe Cross and she was so kind, helpful and knowledgeable- although the property wasn’t for me - the service was fantastic ! Thank you Phoebe

Friendly and helpful. Given plenty of time to look around the property. Good communication via email and telephone about the property and arranging an appointment. Happy with the service.

Good service and support
On time with appointments

I met Phoebe at the property and I must say, she was very professional and gave me all the answers I needed with regards to the property I was looking at.

I’ve had a really positive experience today with Phoebe. She was friendly, approachable, and any questions I had were dealt with quickly and clearly.

Phoebe Cross showed us around two rental properties today. She was very friendly and was able to share lots of usesful information about the properties, landlords and also knowledge of the local area. Thank you Phoebe!

They are amazing. They did very well for all of the arrangement and Phoebe is nice and friendly.

I am looking to move from my current tenancy of nearly 7 years. Phoebe guided me through my first viewing, and although the property wasn't right for me, Phoebe was really helpful with tips and guidance on how the rental market has changed since I last moved, how the law has changed, and how to work out what I could afford. Thank you.

Phoebe has been amazing so far from when I first enquired about a property and managed to book in a viewing quite quickly. She’s communicated very well and guided us around viewing the property very professionally. Definitely worth 5 stars!

Phoebe cross was an amazing person who helped us through out our enquiries that we have made for 2 properties in Stansted area.
We had quite a lot queries which was answered quite promptly and very happy with the communication between us and the company. I am hoping for a smooth transition will happen eventually. She is a great asset to the company and the team. Best of luck.

I really Can not thank Libby from the bishop stortford branch enough, only got in touch yesterday morning and now moving into my rental room hopefully on friday.

Libby was outstanding from the moment I contacted the branch and tonight even took time out of her own evening to let me view the property of choice

fingers crossed for Friday move in day

thanks again Libby

Phoebe was ace, really helpful over the phone, arranged a viewing on short notice and was very knowledgeable on the property and area. Phoebe has been incredibly communicative and responsive throughout the whole process, answering a range of random questions from me as a first-time renter, making the whole process so easy! Thanks again Phoebe!

Libby is a lovely lady was a pleasure to deal with, she knew all the answers to the questions we had and nothing was a problem. Highly Recommended xx

I had a very pleasent experience! The agent was extremely professional and made the entire process feel smooth and well-organised. They were also very welcoming, approachable, and happy to answer all of my questions, which really put me at ease. Overall, it was a very positive experience, and I truly appreciated the level of service provided.

My experience with Leaders has been shocking from start to finish. After viewing the property and agreeing an offer, I was told the property was tenanted but that the tenants would be out by the time completion took place. Four months later, when I asked for an update, I was suddenly told the tenants were not even aware they were expected to leave, and that I would have to complete the purchase with tenants still in place.
This was only disclosed after I had already obtained my mortgage offer and progressed everything, despite this being an equity release purchase. I have now completed, and three weeks later I still have no clear information about the tenants or when I will be able to access my property.
I have been repeatedly promised that this would be sorted, but nothing has happened. On top of that, I have not received any rent from the tenants.
I am an investor and have dealt with many property transactions, but I have never come across such an unprofessional service or so many broken promises. Very disappointing