Leaders - Bournemouth Avis 

46
TrustScore 4 sur 5

4,0

126 Old Christchurch Road, BH1 1LU Bournemouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am very happy to work with Leandro Faria Lettings officer from Leaders Bournemouth, he know what he does very cheerful , smart , wise what a gentleman, if you looking for a property I Don't hesita... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Unusually for a lettings agency they were easy to contact from the start. Viewing was arranged quickly, feedback as to our application was very fast and the approval process well structured. Lead agen... Voir plus

Noté 1 sur 5 étoiles

I so regret letting my flat through Leaders Bournemouth last December I am having to give my tenant two months notice October as its the only way to get rid of them but I am selling in December. Eith... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Leaders Bournemouth have let my property for the past year, and I am very happy so far with how they have communicated with me and dealt with issues. I would like to say a big thank you to Wiktoria Mo... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence immobilière
  2. Investissements immobiliers
  3. Évaluateur immobilier
  4. Agence de location immobilière
  5. Géomètre-expert immobilier

À propos de Leaders - Bournemouth

Écrit par l'entreprise

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Écrit par l'entreprise

Whether you are looking to sell or let your home, our teams are on hand to help.

Coordonnées de contact

  • 126 Old Christchurch Road, BH1 1LU, Bournemouth, Royaume-Uni

4,0

Bien

TrustScore 4 sur 5

46 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,0

Tous les avis

(46)

2 203 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very efficient and helpful

Very efficient and helpful, Olivia Mitchel in the Bournemouth office.

27 février 2025
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Marilyn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Olivia a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Beverley Moore is very helpful and I am…

Beverley Moore is very helpful and I am grateful to her for her assistance in managing my properties. Peter Sheffield

17 février 2025
Avis spontané
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Réponse de Leaders - Bournemouth

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

I am very happy to work with Leandro…

I am very happy to work with Leandro Faria Lettings officer from Leaders Bournemouth, he know what he does very cheerful , smart , wise what a gentleman, if you looking for a property I Don't hesitate to reffere you to his office , its 2 properties that I have through him . So he is the man for the job also a good advisor and a hard working person . IF YOU SEE Leaders you see LEO

1 juillet 2024
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Gabriel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leandro a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Sublime

From the moment I entered this agency, I immediately felt comfortable due to the fact that I met 2 Portuguese people, which made communication with Leonardo Faria and Larissa immensely easier, in relation to Leonardo's work, the efficiency with which he handled everything was incredible. the bureaucracy, the speed with which he always tried to resolve matters, always concerned about my needs, very attentive to details, to my needs relative to my interests, both the style of apartment and the location, always very precise in his timing, and incessant In looking for the best for me, I felt that it was a priority for Leonardo to satisfy my request regarding my interests, and in about a month and a half everything was resolved, after a tenant decided at the last minute to cancel the request to leave the property. apartment.
Today I'm super happy to do this review, already in my new apartment.

7 mai 2024
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Miguel,

Thank you for taking the time to leave a review and for giving us a 5 star rating! We hope your move went well, and will pass your comments on to the staff in branch.

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

I was very happy whith tha help of employes

I was very happy whith tha profesionalism of leaders employes,evrithing work easy and smuthly,thank you sow much

17 avril 2024
Avis spontané
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Réponse de Leaders - Bournemouth

Dear Niculitatus Dumitru Valentin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

They are a company to trust

They are a company to trust

15 avril 2024
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Mihai Liviu Marinescu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Many thanks to the team

Many thanks to Olivia, Amelia, Matteo and all the team at Leaders for excellent service. My tenancy contract was terminated much earlier than expected but all issues were dealt with quickly and effectively with constant updates and feedback. Thanks again!

13 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Painful regret

I honestly regret letting through this agency. It's 23:55pm and I can't sleep due to the emotional and embarrassing situation I faced today because someone would not check or reply an email and do the needful nor carry the organisation's team members in tenancy management.

I'm beyond PAINED!

10 juillet 2023
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Temi,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

Professional and well organised

Unusually for a lettings agency they were easy to contact from the start. Viewing was arranged quickly, feedback as to our application was very fast and the approval process well structured. Lead agent Leo has been great along with lettings manager Amelia who was brilliant in helping us clear a referencing hold up.

6 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Shockingly poor customer service

I was excited as at first they were a dream to deal with, everything went smoothly and they were overall pleasant. Until I moved in. Multiple features about the building they completely failed to mention, even the property manager expressed disappointment and shock in this oversight. I was not given insight to any hidden costs and I am now being chased 2 weeks after moving in for payment by their credit control team, despite sending evidence to them numerous times all bills have been paid, they are now threatening to have me evicted saying I'm in breach of contract. I asked Leaders for information on terminating my contract early and they told me to contact the landlord, despite the agreement being made between myself and Leaders. I will lodge a formal complaint if this continues.

14 avril 2023
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Jennifer Rose,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Noté 1 sur 5 étoiles

Had a boiler yearly check on 19th…

Had a boiler yearly check on 19th December 2022.
There is a blocked pipe from boiler to meter.
It's been six weeks I have been without hotwater or heating.
I call and email and still nothing
They just care about getting your rent and not sorting out the issue

30 janvier 2023
Avis spontané
Logo de Leaders  - Bournemouth

Réponse de Leaders - Bournemouth

Dear Lup Py,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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