280 High Street, RH4 1QT Dorking, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Écrit par l'entreprise
280 High Street, RH4 1QT, Dorking, Royaume-Uni
2,9
2 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely useless,
Still in dispute since April 2023.
Have photos to show the state of the place when I moved in and how I left it when vacated.
I didn’t send any evidence to show I left the place spotless, Now they want £700 for cleaning and damage.
Lucky I have a video.
If they have tried this with anyone else please message me on Facebook I’m not just going to roll over.
Can’t leave my e mail address it’s not allowed.
I would have left zero stars if an option. They are totally disorganised and as a landlord I constantly have to chase for payment despite them charging for rent collection. When tenants were not paying their credit control department (in name only) literally text, email and phone and do not vary their messsge. I spoke to them and they were very strong in communicating they could never leave their office location to visit the property. Certainly never use Leaders for check in or out part of the process as they missed numerous elements which disadvantaged me in the arbitration process. Never use this agent.
13/4 - very substandard response from Leaders but reflects their attitude towards customer service. All of 10 seconds to copy and paste a standard response, bit like their approach to chasing non payment of rent.
18/4 - another month of needing to chase for payment of the rent and nothing to do with the tenants. Ben covering the Dorking branch confirmed a statement would be received on Saturday and then went off on holiday without doing this. Meant to be hearing a final response to my complaint from the Lettings Director today which I predict will be a telling me how great they are. What do they charge a fee for.
21/4 - as predicted no accountability taken, told things which were never explained in the first place. Not even provided a complaint reference which is pretty bad in this day and age. Typical greedy company keeping hold of people's money instead of improving their systems. Certainly never use Leaders for check out reports as you never stand a chance in an arbitration process.
12/5/23 - final response received, no surprise with what could have been written in a few hours and probably was. Told me yesterday they needed another week to reply and then suddenly got it ready when they thought it would go against them with the Property Ombudsman. Please don't use Leaders, they offer a terrible service.
Réponse de Leaders - Dorking
Dear David,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
