Leaders - Luton Avis 

Very fraudulent agency. Moved out of a place in December 2023 and was contacted in March 2024 to make payment of 499 pounds which the said landlord used to clean the apartment. I did the cleaning myself.

Caitlin was very supportive throughout the entire process of getting our flat. Highly recommend.

The whole process of viewing and moving in was great. Bilal Raqeeb made sure to communicate everything effectively all through out the process and was very helpful with any queries. Highly recommend

I had a great experience with Malik. He addressed all my concerns and provided excellent support throughout the property search process.

I wrote a review two years ago when I newly joined leaders however, my property manager has been changed and this new experience wasn’t great!
I do not have access to my flat meter and they did say they will provide us a monthly meter reading as the meter room is under lock.

Meanwhile, this promise has not been kept, the last meter reading I submitted/they provided to us was 22/9/2023. For almost a year, I have been billed on estimation by my supplier which indeed is ridiculously high, I had about £1000 debit on my account despite paying by direct debit, I then cleared that up and my monthly charge was set back at £149 for a family of 3. Other people of more family size with other suppliers does not pay that much. My supplier claim is because I didn’t submit a meter reading.

Did I tell my proper manager? Yes I called, send emails on several occasions and las call was 25/08/2024 which she promise it has been planed for 3/9/2024. It’s currently 22:13 and it hasn’t been given.

I do like to switch to smart meter, again this was booked but couldn’t be facilitated because they do not have access to the meter.

@leaders is this right? Am I not supposed to have access to my flat meter? In the case where it is the requirement it to be under lock, was I not met to have a monthly readings as promised?
I do not owe rent, I pay a residency membership of £42 monthly as well and I pay on 27th of each months at most.

I live in Luton and my property manager is Angela.

I've had the pleasure of working with Caitlin and I must say, she has been absolutely fantastic! From the initial viewing to moving in, Caitlin made the entire process seamless and stress-free. Her communication is top-notch, always keeping me informed and up-to-date on any developments. Quick, reliable and thorough experience I would not hesitate to use her services again in the future.

I recently rented a room through Leader Agency Luton, I couldn't stop talking about their services and how professional they were throughout the process. It such a good experience, from start to finish, the process was smooth and stress-free, thanks to the fantastic team at the agency.

The staff were incredibly professional, responsive, and friendly. They took the time to understand my needs and found the perfect room for me. The whole process, from viewing the property ( I did a virtual viewing and it was effective), to signing the lease, was handled efficiently and with great care.

I want to especially thank Bilal Raqeeb, for his exceptional service. He is always available to answer my questions, provided clear communication, and made sure everything was in place for a seamless move-in.

If you’re looking for a reliable and supportive letting agency, I highly recommend Leaders Agency. They truly go above and beyond to make the rental process as easy as possible. They will provide every information you need need to make an informed decision.

Thank you to the entire team for making my move such a positive experience!

Caitlin was very helpful provide information when needed since have been renting property I have never gotten that much support.
She’s exceptional.
Strongly recommend

If you’re looking for a trustworthy, dedicated, and skilled real estate agent, I highly recommend Malik. He made a potentially stressful process smooth and straightforward. I’ll be reaching out to him for any future house-hunting-related issues

Bilal Raqeeb Has gone over and beyond to help me gain my rental property.
I’m Very happy with the service that’s been provided and would highly recommend leaders at Luton branch.

Caitlin Was amazing. So helpful and her responses were astonishingly quick. Would highly recommend Leaders!

BILAL RAQEEB HAS BEEN SUPER! after having going agency to agency I came across bilal! Our literal saviour! He made the process soo smooth and easy and gave us all the reassurance we needed. Any questions we had he was always there to answer. He ensured we knew everything from a-a and made the whole process a real breeze. His knowledge and understanding as well as care towards us was impeccable! He made us feel soo good! If you need an agent and lettings company I advise you to use leaders and ask for BILAL he is your man!! Thank you again Bilal for all your guidance, support and reassurance you have given us.

Excellent service from Bilal at Leaders, was very helpful through out the process and kept us informed all the way, 10/10 would recommend to others.

I have recently let a house and I had a really nice and helpful experience.
Thanks to Malik it all went very well.

I was given a lot of support.

I had a fantastic experience with Leaders, in particular Bilal Raqeeb. Bilal was transparent and delivered everything I was looking for when trying to find tenants for my property. I would definitely recommend Leaders, if you're a landlord I would ask to be pointed in Bilal's direction although everyone else in the team is more than competent too!

Dear Bilal Raqeeb & Caitlin

It has been a great experience interacting with you in Leaders. You guidance helped us to make us to make a choice and your availability for all our queries provided us the much needed confidence to go ahead with our decision. We couldn't thank you enough.

Sippy

Luton Leaders are the worst agents, though they are unprofessional as well they are mannerless , rude, disgusting behaviour people's.. agent Bilal wad too rude and arrogant ,they are racist and won't care about anyone's problems.
We booked a booking by leaders of one house, that house was not so secured and no parking, we were giving amount more than our possibility as we were in urgency. But Bilal was not so interested to show us any other properties.. on face he shared his phone number and later he denied to pick up our call, and when we called to luton leaders agency Richard ; he said u disappoint Bilal and he is very upset as u didn't like the property .
Like seriously; if we are paying the cost it's our right to choose the property it's not depends on so called Bilal mood that he was upset of wasting his time...
These guys have no values and ethics.
And later on when I visited their office , Bilal was ignoring me and when I confront him to ask show me other properties he said u cant afford . As I was offered him more than £2000.
But these guys are disgusting, Luton leaders needs change their staff... because they won't be changed their behaviour..
I suggested and keep on suggesting don't take property from Luton town centre Leaders.

And later make fun of me

I have had the most wonderful experience working with leaders for my move. I now feel i took the best decision and entrusted myself with leaders. extremely professional straight to the point and supported me with making the right choice. Bilal had been amazing from the start till the end. I will recommend leaders anytime. 5 starts from my own experience.

They were really helpful and always ready to clarify any doubts.
Malik Miah especially was a good guide to us throughout our process thank you.