I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... Voir plus
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Établissement
Changer d'établissement8 Wellington Street, LU1 2QH Luton, GB
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An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... Voir plus
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I had an amazing exprience from Malik and he makes the whole process very seamless and easy. He is a fantastic guy.
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
L'entreprise a répondu
À propos de l'entreprise
- Agence immobilière
- Investissements immobiliers
- Évaluateur immobilier
- Agence de location immobilière
- Géomètre-expert immobilier
À propos de Leaders - Luton
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Écrit par l'entreprise
- Whether you are looking to sell or let your home, our teams are on hand to help.
Coordonnées de contact
8 Wellington Street, LU1 2QH, Luton, Royaume-Uni
4,8
Excellent
426 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good experience and very helpful…
Very good experience and very helpful and professional
5 août 2026
Avis spontané
I had an amazing exprience from Malik…
I had an amazing exprience from Malik and he makes the whole process very seamless and easy. He is a fantastic guy.
13 août 2026
Avis spontané
Helpful Staff
Malik is very nice and helpful, he made the whole process smooth.
14 août 2026
Avis spontané
I like how helpful and affordable they…
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
20 juillet 2026
Avis spontané
Réponse de Leaders - Luton
Thank you for your feedback, customer. We're glad to hear you found our service helpful and affordable, especially with the deposit option. However, I sincerely apologise for the condition of the house at handover; this is not the standard we strive for. We are committed to improving our inspection process to ensure every home is comfortable and well looked after. We appreciate your understanding and hope to support you better in the future.
Very good experience from the leaders…
Very good experience from the leaders team especially Mr Malik. Good service
11 juillet 2026
Avis spontané
Good experience and great service from…
Good experience and great service from the leaders team
10 juillet 2026
Avis spontané
We had an extraordinary experience…Leaders the best
We had an extraordinary experience renting the apartment through the Leaders agency. Our agent, Malik Miah, was exceptionally professional and transparent throughout the entire process; he provided quick and accurate answers to any questions we had. All fees and contract terms were clearly explained from the start, and the viewing was arranged promptly, with the scheduled time strictly adhered to.
I confidently recommend Leaders' services for their professionalism, excellent communication, punctuality, honesty, and dedication!!!
Many thanks to Malik Miah for his commitment, patience, and professionalism!!!
4 juillet 2026
Avis spontané
I had a great experience working with…
I had a great experience working with this real estate agent while renting my home. They were professional, friendly, and always available to answer my questions. The entire rental process was smooth, efficient, and stress-free thanks to their support and expertise. I truly appreciated their honesty, attention to detail, and excellent communication. I highly recommend them to anyone looking for a reliable and dedicated real estate agent.Malik Miah
3 juillet 2026
Avis spontané
Amazing service
I cannot recommend Caitlin at Leaders highly enough. From our very first interaction, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Moving home can be stressful, but Caitlin's friendly approach, excellent communication, and attention to detail made everything feel straightforward and well managed.
She was always available to answer questions, kept us informed at every stage, and went above and beyond to ensure everything progressed smoothly. Her dedication, efficiency, and genuine care for her clients really set her apart.
If you're looking for an estate agent who is trustworthy, proactive, and truly committed to delivering exceptional customer service, Caitlin is outstanding. Thank you for making what could have been a stressful experience such a positive one.
7 juillet 2026
Avis spontané
Réponse de Leaders - Luton
Dear Nicky S, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
I had a great experience with Leaders…Excellent
I had a great experience with Leaders Letting Agents from start to finish. The team was professional, friendly, and always happy to answer any questions I had. They kept me informed throughout the process and made everything straightforward and stress-free. Their communication was excellent, and they were efficient in handling all the paperwork. I would definitely recommend Leaders to anyone looking for a reliable and helpful letting agent. Thank you for making the whole experience so easy!
Malik Mish make the process smooth and possible
1 juillet 2026
Avis spontané
Réponse de Leaders - Luton
Dear Beatrice Ohioze, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Malik and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
They had very quick responses and good…
They had very quick responses and good communication
I put in a good word for Malik miah in the luton leaders branch
1 juillet 2026
Avis spontané
Réponse de Leaders - Luton
Dear Jerry Ohioze
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent support from start to finish
I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everything continued without any issues until she returned. The whole team were responsive and made the process feel much easier. Thank you all for your help
26 juin 2026
Avis spontané
Réponse de Leaders - Luton
Dear Angie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitlin. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
An excellent experience
An excellent experience! I highly recommend Leaders!
I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quite stressful, went smoothly and without any hassle.
I want to give special thanks to Cristina Herman, who handled everything for me. Cristina is a true professional: incredibly kind, prompt, and attentive to every detail. She answered all my questions with patience, was completely transparent about the lease terms, and managed the paperwork quickly and efficiently.
Thanks to her, I found exactly what I was looking for in record time. If you need high-quality real estate services, don't hesitate to choose Leaders, and if you get the chance, definitely ask to work with Cristina Herman. 10/10!
20 juin 2026
Avis spontané
Réponse de Leaders - Luton
Dear Gheorghe Ursachi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Christina. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great attitude and fast approach!
18 mai 2026
Avis spontané
Réponse de Leaders - Luton
Dear Andrei We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders were good
Leaders were good, sometimes too many emails from different people and they didn’t contact to let me know when I could collect the keys, I had to chase them. But everything was sorted when I asked for it to be.
27 mai 2026
Avis spontané
Réponse de Leaders - Luton
Dear Ashley,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Smooth and accessible channels of…
Smooth and accessible channels of communication during and after the viewings, they also score high on punctuality.
14 mai 2026
Avis spontané
Réponse de Leaders - Luton
Dear O N, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
The agent was well-organised
The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .
21 mai 2026
Avis spontané
Réponse de Leaders - Luton
Dear Mihaela Birla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Whole process was made easy and the…
Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend
7 mai 2026
Avis spontané
Réponse de Leaders - Luton
Dear Brave O
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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