I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... Voir plus
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Établissement
Changer d'établissement8 Wellington Street, LU1 2QH Luton, GB
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An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... Voir plus
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I had an amazing exprience from Malik and he makes the whole process very seamless and easy. He is a fantastic guy.
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
L'entreprise a répondu
À propos de l'entreprise
- Agence immobilière
- Investissements immobiliers
- Évaluateur immobilier
- Agence de location immobilière
- Géomètre-expert immobilier
À propos de Leaders - Luton
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Écrit par l'entreprise
- Whether you are looking to sell or let your home, our teams are on hand to help.
Coordonnées de contact
8 Wellington Street, LU1 2QH, Luton, Royaume-Uni
4,8
Excellent
426 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
Excellent. It was timely and smooth. Bilal Raqeeb was great in his role throughout the process 👍👍👍
30 janvier 2026
Avis spontané
Réponse de Leaders - Luton
Dear Mr Eze 2
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel @Leader made my rental search so…
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get things done and communicates clearly, ask for Daniel!"
6 janvier 2026
Avis spontané
Réponse de Leaders - Luton
Dear Oluwasola Gabriel Fasoyi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I would like to take a moment to thank…
I would like to take a moment to thank you gor your support and assistance throughout the process of finding our new home specially Bilal Raqeeb your responsiveness and clear communication made the entire experience much smoother and less stressful for us and you been very friendly to us
We appreciate your patience in answering questions and understanding our requirements and preferences
Thankyou you once again your dedication and hard work
And we would be happy to recommend your service to others
21 janvier 2026
Avis spontané
Réponse de Leaders - Luton
Dear Shalu Shajan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
It was okay, not too bad, and I am fine…
It was okay, not too bad, and i am fine with the guidelines
5 janvier 2026
Avis spontané
Réponse de Leaders - Luton
Dear Oriyomi
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Réponse de Leaders - Luton
Dear Ricky Cook, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
My experience with leaders was very…
My experience with leaders was very amazing and great and all this happened because of a good , cheerful staff called Mr malik he made it so smooth and easy thank you so much!!
13 décembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Nkesi Chukumati We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A genuinely smooth and supportive experience
The best experience I’ve had with an estate agency so far. Malik showed me the property I wanted to rent, understood my circumstances with genuine empathy, and promptly sent over the application form. Caitlin was also a great help, carefully double-checking my details before submitting everything to the landlord for approval.
Not only did I receive a positive outcome on the same day, but both Malik and Caitlin went above and beyond during a process that would otherwise have taken much longer.
I now can’t wait to move in before Christmas 🙂
If you’re unsure who to rent with, I highly recommend Leaders Luton — they’ve been brilliant and hassle-free, exactly what you need when moving is already extremely stressful. Thank you, Malik and Caitlin, your help is truly appreciated 👏
16 décembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Valentina Sandu We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Worked with Daniel and he was supper…
Worked with Daniel and he was supper patient with everything and helpful
12 décembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Ajibogun Ayomide We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a fantastic experience
I had a fantastic experience. Daniel was incredibly helpful and went above and beyond.
12 décembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Oluwatobiloba
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel Szabo was very committed to…
Daniel Szabo was very committed to making the process of getting an apartment seamless. He was swift and thorough.
29 octobre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Kehindeajayi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good & supportive from Malik Miah
13 novembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Kp We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Réponse de Leaders - Luton
Dear Emma We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Réponse de Leaders - Luton
Dear Sandeep Mandadi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Malik was extremely helpful
Malik was extremely helpful. He made our journey straightforward and seamless.
28 octobre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Amine Djelladj We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Mr Bill Raqeeb was very resourceful
Bilal was quite very helpful.
Bilal Raqeeb was quite very professional and helpful all through the application and search process.
Making the acquisition of the property very helpful.
Thank you very much Bill Raqeeb.
17 octobre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Adetola Oyedemi We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Bilal Raqeeb was a great help…
Bilal Raqeeb was a great help throughout our house rental process. He was friendly, professional, and made everything smooth and stress-free for me and my partner. We really appreciated his clear communication and efficiency — highly recommend him and the agency!
8 octobre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Poor property management
Leaders in Luton the staff have been ok in sorting out problems but have miss- sold myself and my partner a property. We have been told that the property we are in is for young professionals yet it is seen by us as a student property. We got told it has been professionally cleaned but hadn’t. We have had problems from day one since we have moved in. It’s has effected my partners mental health as he is has been through lots of personal problems from ex partners. We have felt like the property manager that has been assigned to our property isn’t doing things in a timely manner. We had no hot water for 2 weeks so couldn’t shower. Took a week to get the radiator sorted. We have had issues since the day we moved in with our hob. We got told that we have an oven but it’s just a microwave.
The Luton branch manger has been fantastic in trying to sort out our issues but we have felt we had to go to the Bedford branch to voice our concerns and see if we can get support in breaking our current tenancy
23 septembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Olivia
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Fantastic Experience with Leaders Luton
My husband and I had a fantastic experience with Leaders in Luton. From the very beginning Bilal and Caitlin were incredibly helpful, guiding us through the viewing process with patience and professionalism, and then supporting us every step of the way with the paperwork and communication with our landlord. They were always quick to respond, clear in their explanations, and genuinely invested in making the whole process smooth and stress-free for us. Renting a property can often feel overwhelming, but thanks to the team's efficiency and friendly approach, everything felt easy and well-handled. We’re so grateful for their support, and would highly recommend Leaders Luton to anyone looking for a reliable and professional letting agent.
1 septembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Lucy James We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin & Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders were very good in helping me…
Leaders were very good in helping me rent a property. The agent I dealt with Caitlin Whybrow was polite, efficient and answered all my questions in good time.
First time using Leaders and would use again in the future.
5 septembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Mr Des Cross We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Caitlin and her team has been extremely…
Caitlin and her team has been extremely helpful! The rent application process has been quick and straightforward, and communication has been good throughout. Highly recommend!
4 septembre 2025
Avis spontané
Réponse de Leaders - Luton
Dear Sophia We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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