Leaders - Luton Avis 

426
TrustScore 5 sur 5

4,8

8 Wellington Street, LU1 2QH Luton, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition

L'entreprise a répondu


À propos de l'entreprise

  1. Agence immobilière
  2. Investissements immobiliers
  3. Évaluateur immobilier
  4. Agence de location immobilière
  5. Géomètre-expert immobilier

À propos de Leaders - Luton

Écrit par l'entreprise

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Écrit par l'entreprise

Whether you are looking to sell or let your home, our teams are on hand to help.

Coordonnées de contact

  • 8 Wellington Street, LU1 2QH, Luton, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

426 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(426)

2 211 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

very helpful did everything they could…

very helpful did everything they could to make things as easy as possible.

27 août 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Keith Lowe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Noté 4 sur 5 étoiles

I appreciate that the company follows…

I appreciate that the company follows due protocol and maintains reliability and transparency in its contracts, as these are qualities I value. That said, the referencing and approval process takes longer time than necessary, which creates difficulties. In addition, it seems that personal circumstances are not always taken into account when gathering references or handling requirements. While I understand the importance of adhering to procedures, a more flexible approach that considers individual situations would make the process more supportive and efficient. However, I commend Malik, for going out of his way to make adjustments whilst still maintaining professionalism. Also for being very kind, supportive and patient. He is a good customer agent.

15 août 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Onyekachi Ordu, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

Bilal Raqeeb is an asset to the company…

Bilal Raqeeb is an asset to the company from start to finish he has helped me get this property for me and my family and he is very fast and efficient and gets things sorted quickly. Thank you very much Bilal for all your help I will 100% recommend you to others!!

22 août 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Naresh



We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Noté 5 sur 5 étoiles

Really helpful and effective service…

Really helpful and effective service from Malik Miah in securing a home. Thanks alot!

15 août 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Zainab We greatly appreciate your 5-star review and the time you took to share your experience with Malik . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Noté 5 sur 5 étoiles

Bilal raqeeb fantastic guy

Bilal raqeeb is a very attentive and helpful agent. He is great to deal with for a newcomer to UK in finding new house to rent. Blessed to get him as my agent

1 juillet 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Muhammad Arif Azis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Bilal Raqeeb has been amazing as per

Bilal Raqeeb has been amazing as per! This is my second rental home with him and believe me he has done an amazing job!
I have been to many agencies and no one has been more efficient, upfront, honest, supportive as well as professionally dealing with myself. I highly recommend leaders and the most professional agent Bilal Raqeeb in renting out your properties as well as helping you find a new home! Thank you Bilal for all your amazing and supportive work and rest assured i will recommend you personally to other friends as well as my family! :)

28 juillet 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Camelia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Delivered what we were looking for ⭐️

It was our first time working with Leaders to rent our beautiful home. My husband got in touch with them & next day Bilal Raqueeb came to our house. He was very positive, efficient & professional.

Bilal wrote an impressive description for our home and managed to arrange few viewings & got the ball rolling

We had a bit of a glitch but nothing major nothing that communication couldn’t solve. So we are grateful for the prompt responses & quick actions taken from their end.

Diana & Caityn are very lovely too, easy to talk to & very professional.

Bilal managed to find us a lovely family we can rent to & trust with our home so we really appreciate that as finding right people was an extremly important thing for us. So he clearly took that on board & delivered what we were looking for.

Successfully met the deadline & always sent a staff along for viewings.

Thanks a lot to entire Leaders team for your hardwork and helping us find the right tenants for our family home that is very special to us.

10 juillet 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Riya Sanghani

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

They have provided me with excellent…

They have provided me with excellent service throughout the whole processes and made it easy for me.

8 juillet 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Mujahed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Smooth move in and helpful staff

Im new to UK hence required a bit of hand holding. Malik helped me and was quite quick to answer my queries. Move in process was handled smoothly. Thank you for your support.

28 juin 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Mir Feroz Hyder

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Diana

Diana , made the whole experience of looking for a place less stressful with her words of encouragement . She was God sent around the time i needed it . she kept me informed about the progress of my application till the day she called to congratulate me . i cant thank her enough

5 mai 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Annie Ayimah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

It was great to meet Malik he made my…

It was great to meet Malik he made my visit absolutely wonderful he was honest and professional thank you for your services

1 juillet 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Mansour Adbelaziz

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Bilal Raqeeb

Bilal Raqeeb is my go to person when finding tenants for all 4 of my properties. He understands what a landlord looks for and would expect from their tenants.

With great understanding of the market he has advised me on prices in order to compete with other landlords as well as having affordable rent prices within the located area, he is also very consistent in communication keeping me up to date with the latest. He is very dedicated to finding the right tenants and ensuring you receive an amazing service.

I am pleased with the service I have received and do look forward to working with Bilal Raqeeb in the future as he’s very reliable and trustworthy

27 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Massive thanks to Bilal Raqeeb again…

Massive thanks to Bilal Raqeeb again for renting out my block of 16 flats, he has done an amazing job in finding tenants for me and his fees were better than other agents I approached in luton, he has really looked after me and my properties which i greatly appreciate - good agents are hard to find and Bilal is a fantastic one! Highly recommended! Looking forward to doing further business together - thanks Bilal!

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful service

This is the 2nd time I am moving to a property managed by Leaders Ltd. Both times I had a wonderful service from Luton branch. Specially need to mention the name of Mr. Malik Miah. His service level is excellent and he is very professional. Thanks so much for everything..!

30 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Bilal has been exceptionally welcoming…

Bilal has been exceptionally welcoming and reassuring throughout the entire letting process. From the very beginning, he was supportive and attentive, helping ease any concerns I had. His calm and friendly approach made everything much smoother, and he always took the time to clearly explain each step along the way.
What truly stood out was his excellent communication and honest guidance. He was transparent about both the pros and cons, which helped me make informed decisions with confidence. Thanks to Bilal, the whole experience was stress-free and positive.
I genuinely appreciate his support and professionalism.💯
I wouldn’t consideranyone else for future property needs.
Highly recommended🙏🏻

1 juin 2025
Avis spontané
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Réponse de Leaders - Luton

Dear Waqas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Noté 5 sur 5 étoiles

Best Agent i ever used Bilal from Leaders

This is my second time renting through leaders with BILAL RAQEEB! Again, he is an amazing agent who goes above and beyond to ensure everything is running smoothly and done in a timely manner with upmost great respect and he is very communicative ensuring i was kept informed throughout. If you are looking for an agent Bilal is your person to go to. Thank you very much Bilal again for all your help and helping me with my new property!!

16 mai 2025
Avis spontané
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Réponse de Leaders - Luton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

Really good experience

I had a really good experience with Bilal Raqeeb from Leaders. From the very beginning, he was professional, responsive, and incredibly helpful. The process of renting was made smooth thanks to the clear communication.
What really stood out was his friendly and approachable manner—nothing ever felt like too much trouble, and Bilal was always quick to respond to any queries.

12 mai 2025
Avis spontané
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Réponse de Leaders - Luton

Dear AD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

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