Leaders - Norwich Avis 

Landlord
I am disgusted at Leaders complete lack of back bone, totally given up on my property after being with them for 10 years.
Keep away

Worst letting agents I've ever been with. It takes an unreasonable amount of time for communication and maintenance repairs, complaints team don't even do their job. My family now have asthma due to the poor state and mould the house was in. Every time someone eventually came to do an inspection they'll say it will get fixed then you get a new property maintenance person. Goes to show can't even retain their staff. Finally got out and it's taking longer than advised to even get our deposit back. DO NOT RENT WITH THIS COMPANY IF YOU VALUE YOUR HEALTH AND SANITY.

Jack Carter valued my property. Jack recognised the house as the family home with character that we had lovingly put into it not just the impersonal bricks and mortar.

Very very happy with the service I have received in particular they represent of paul who has come out and see me on numerous occasions now

I have dealt with Leaders in Norwich for many years re letting a house near the city centre. Leaders were always pleasant and very helpful, as well as efficient, especially Danielle in the Lettings Dept. And Jack Carter in Sales.

Absolutely appalling. 4 years of repairs not being done, passing the buck and injuries to our children. Would honestly not recommend them to my worst enemy. Will be so glad to be in a new home and glad to be taking action against rogue letting agents and poor repairs by landlord.

Moving in houses in the U.K can be so complex but Daniel Copsey made it smooth and seamless! Thank you.

I would strongly advise going anywhere else than with these!!

No care for you as a tenant, barely answer your calls or emails. Half the staff are off all the while.
Never work quickly and leave you in a state!!

I will NEVER rent again and if I was to let out a property, I would chose anyone over these.

Good luck!

Unfortunately it won’t let me give them a 0 star rating, 1 star is the lowest.
Absolute scum of a company! DO NOT TRUST THEM! Never experienced such horrible treatment from certain members of the team and such horrible living conditions.
In short, false advertisement from the very beginning! The flat was full of mould and they did nothing about it, by the end my health was affected, most of my clothing and furniture was damaged and all they could say was that it was my fault, even though i found out that the previous tenant had been through the same situation.
The mattress that was initially provided to me in the semi furnished flat was also mouldy and full of holes, this was not visible in the viewing, (so was the wall that was behind the bed, therefore it just kept spreading). It is clear that all they keep doing is covering it up with paint to temporarily “solve” the issue. The carpet was filthy, walls were damaged in general, the interior part of the window had condensation, the washing machine was disgusting and had a horrible odor, the kitchen was filthy (old bits of food in the fridge, oven, cupboards etc) and they had the cheek to say that it had been deep cleaned), THE TOILET SEAT EVEN HAD MOULD ON IT as well as a crack in the bowl which was not fixed , and so on.

A few months after leaving the flat, the landlord also tried to steal my deposit money by falsely accusing me of issues that the flat initially had, amongst other ridiculous reasons. Luckily my money was protected by the deposit scheme and they kindly gave me the full amount back, backing up my arguments.

Also, the month before leaving, they had arranged viewings for new tenants to move in. As i was present i could hear the lies that the agent was telling to these people, in order to try and get a new tenant in asap, such as, “we will sort the mould out” (maybe that particular agent wasn’t aware of the ongoing issue, but I was told by the manager that this would not be sorted out as it is not their problem, hence me having to leave).

I am aware that unfortunately these kind of things occur regularly throughout agencies and landlords, but honestly this is the worst experience i have ever had with an agency and landlord. Don’t let them fool you

Have had an ongoing complaint as a tenant about damp and mould since November 2023. Was given no updates on the situation, had a single person come to inspect the property and couldn't get roof access so he never came back. We've spent probably hundreds on running dehumidifiers and replacing furniture and clothing lost to damp and mould.
They got us to sign a 12 month tenancy renewal, and have now reneged on that offer with a 1 month rolling contract in place, meaning they're likely going to look to have us evicted at some point if there's any amount of work required now that we're at the end of the tenancy.
I would avoid this agent like the plague in future, and I would urge any other prospective tenants to do the same.

Riley was very friendly and helpful. I got all the support and information I needed and moving houses was a breeze.

Absolutely awful. Lack of responses. It took almost two years to get my fence repaired after asking multiple times and the embarrassment of the neighbours asking multiple times.
And it took 11 MONTHS to get a ROOF repair. Which I believe they only eventually actioned because we were moving out.
They then try to scam you when moving out if you’ve signed an NDO.

From start to ongoing, awful, shockingly poor service, I can’t say the real feeling on here. My daughter rented a house share room for uni. Leaders office in Norwich were an absolute shambles, eventually moved in. Now problems with the house, major mold, a health risk, leaders don’t care and the property management side of the business do not turn up for arranged appointments. This business is run by cowboys, not a care in the world except money and screwing the landlord and tenants, about time these guys were put out of business…..well, messed with the wrong people now….its coming.

Had a viewing today with Olivia. She was polite, very approachable and friendly. Pleasure to meet her.

Quite simply the worst rental agency we have used, and we have used a number in Norwich over the years. We were promised desks would be provided in the apartment that we rented, but on moving in there were no desks even though the agency had added them in a note on the contract. When the landlord was asked to provide them he stated that he had not agreed to this and that it was the rental agency who would need to do so as they had added them to the contract without his knowledge or consent. Needless to say the agency refused to provide them, and argued that it was the landlord's responsibility, so we were forced to buy our own desks.

On moving out of the apartment it took no less than 6 weeks to get our deposit back. This was only after relentless chasing on our part as Leaders do nothing to start the process and then put an endless amount of obstacles in your path. Each time we contacted them there was yet another hoop to jump through, and each step took the person dealing with it several days. Eventually we were told that all steps had been cleared and the deposit would be released that day, but when it didn't appear for a week and we chased again they admitted that they had not actually instigated the release for a further 6 days. Absolulely terrible service, we spent weeks calling and emailing them. When you are moving to a new apartment you can't afford to wait 6 weeks for the return of your old deposit as you have to find rent up front and another deposit for the new place.

Totally on my team, you got me through

Very poor service for landlords on the lettings side and terms of which are difficult to get out of.

Never return calls. Can't speak to a person. Resort to emailing but no replies to these either.

This company ( Norwich office ) complete shambles . Made a complete mess of a tenancy find last year ,2021. Contacted us in May 2022 to ask if they could make amends and do our tenant find again , which we agreed to do . It has been a total nightmare again . Leaders found a tenant then day before they were due to move in we found out the that references had not been received and tenant had CCJ ! We now have void period , loss of rent and no tenant. Ongoing through the complaints process. Beware !!

Rang every day for a week leaving polite vmails, wrote emails, requested virtual viewings, physical viewings - not a single response. Deeply unprofessional.