Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Voir plus
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Voir plus
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Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Voir plus
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Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... Voir plus
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À propos de l'entreprise
À propos de leadertrade.com
Écrit par l'entreprise
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Écrit par l'entreprise
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Coordonnées de contact
103 Whitby Street South, TS24 7LH, Hartlepool, Royaume-Uni
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Bien
919 avis
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Leaders Floors/Trade
Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair bit of research into what laminate floor I wanted, it came in good time. If you want quality and easy-to-lay laminate, go for KRONOTEX which comes with the plastic strip on the narrow end of the panels. The plastic strips are vital for easy fitting. 👍
2 avril 2025
Réponse de leadertrade.com
Thank you for taking the time to share your experience with Leaders Floors/Trade. We truly appreciate your feedback and are pleased to hear that you were happy with the quality and timely delivery of the KRONOTEX laminate flooring — it's a fantastic choice, and we're glad it met your expectations.
We also want to sincerely apologize for the inconsistency you've experienced in reaching us by phone. Providing reliable and responsive customer service is very important to us, and we’re currently reviewing our communication processes to ensure we’re more consistently available when our customers need us.
Kind Regards,
Belinda Everett- Trade Supervisor
Great value for money easy company to…
Great value for money easy company to deal with easy ordering system from start to finish. Would definitely use again
31 mars 2025
Réponse de leadertrade.com
Thank you so much for your kind words and positive feedback. We're delighted to hear that you found our ordering process straightforward and that you were pleased with the value and service we provide.
It's always rewarding to know that our efforts to make things easy and efficient for our customers are paying off. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind Regards,
Belinda Everett- Trade Supervisor
Réponse de leadertrade.com
Thank you for your kind words and continued support. We're thrilled to hear that you found our service prompt and helpful once again — it's always our goal to provide a consistently positive experience for our customers.
Kind Regards,
Belinda Everett- Trade Supervisor
Great quality doors need some exchanges…
Great quality doors need some exchanges too and no issues at all great customer service and could rely on the company great price and delivery bang on time thanks guys
31 mars 2025
Réponse de leadertrade.com
Thank you for your fantastic review! We're so pleased to hear that you’re happy with the quality of the doors and that our team was able to assist with the exchanges smoothly. Providing reliable service and support is very important to us, so it’s great to know you felt confident in choosing us.
We also appreciate your kind words about our pricing, delivery, and customer service — we’ll be sure to pass your feedback along to the team. Thanks again for your support, and we look forward to helping you with any future projects.
Kind Regards,
Belinda Everett- Trade Supervisor
Réponse de leadertrade.com
Thank you for your positive feedback! We're delighted to hear that you were pleased with the product and found our delivery service efficient.
Kind Regards,
Belinda Everett- Trade Supervisor
Réponse de leadertrade.com
Thank you for your kind review! We're so pleased to hear that you're happy with the oak furniture board. We take great pride in providing high-quality materials, and it's always rewarding to know our customers are satisfied with their purchase.
If there's anything else we can help you with, please don't hesitate to get in touch.
Kind Regards,
Belinda Everett- Trade Supervisor
Very good boards at a good price
Very good boards at a good price. Only knocked off a star as had to wait some time for the amount of boards needed to come back into stock.
28 mars 2025
Réponse de leadertrade.com
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that you were pleased with the quality of the boards and found them to be good value for money.
We also appreciate your patience regarding the stock availability. We understand how important timely access to materials is, and we're actively working to improve our stock levels and restocking times to better meet demand in the future.
Kind Regards,
Belinda Everett- Trade Supervisor
It would appear, as with most Suppliers, No actual Customer Service anymore??
Even though I paid £49 (half the price of the item ordered) for delivery, 8 days since item shipped, with a delivery of 2nd April, at the latest, no sign of the item? I have tried to call for an update, nobody is taking calls, I filled out one of the forms, 1st thing today, no reply, I have no idea when I will receive my item, and no way of finding out
26 mars 2025
Réponse de leadertrade.com
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent experience.
We completely understand how frustrating it must be to have paid a significant delivery fee and still not received your order, especially after the estimated delivery date has passed. Please accept our sincerest apologies for the delay and the lack of communication — this is not the level of service we aim to provide.
Kind Regards,
Belinda Everett- Trade Supervisor
Bad and good!
Was sold a product and paid for 48hr delivery. Waited in for delivery which an email said was dispatched but did not arrive. Queried with sales and was told that the product was not available!!
Bee at customer sales was excellent in tracing the order and following up with a sincere apology and an immediate refund. Guess the IT department and the warehouse need better co-ordination.
25 mars 2025
Réponse de leadertrade.com
We sincerely apologise for the inconvenience and frustration caused by the delay and miscommunication regarding your order. It’s clear that we fell short of expectations, and we’re actively reviewing the coordination between our systems and warehouse operations to prevent this from happening in the future.
We truly appreciate your understanding and hope we have the opportunity to provide you with a smoother experience next time.
Kind Regads,
Belinda Everett- Trade Supervisor
Wrong size sent
Ordered a 150mm door liner, received a 145mm door liner. Didn’t realise until I had created frame and offered in.
24 mars 2025
Réponse de leadertrade.com
Thank you for bringing this to our attention, and we’re very sorry to hear about the issue with your order.
We understand how frustrating it must have been to discover the discrepancy after constructing your frame, and we sincerely apologise for the inconvenience caused. Accuracy is incredibly important to us, and it’s clear we fell short in this instance.
Please contact our customer service team at 01429241299 or Help@leadertrade.com with your order number, and we’ll work quickly to resolve this for you.
Thank you again for your feedback, and we hope to have the opportunity to make this right.
Kind Regards,
Belinda Everett- Trade Supervisor
Great customer service
Great customer service, great courier service, sorting logistics and communication on phone and email with Abigail, delivery on time, lovely doors and quality. Very happy thanks!
21 mars 2025
Réponse de leadertrade.com
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such a positive experience — from the quality of the doors and timely delivery, to the customer service and support you received from Abigail. We’ll be sure to pass along your kind words to her and the rest of the team.
Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope you enjoy your new doors.
Kind Regards,
Belinda Everett- Trade Supervisor
All went great and great… Allan
All went great and great quality,delivery spot on thanks
26 mars 2025
Avis spontané
Réponse de leadertrade.com
Thank you for your kind feedback!
We’re so pleased to hear everything went smoothly and that you were happy with both the quality of the product and the delivery service. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Belinda Everett- Trade Supervisor
Ordered before in my last house order…
Ordered before in my last house order came on time now ordering again good company
18 mars 2025
Réponse de leadertrade.com
Thank you for your continued support and for taking the time to leave such positive feedback.
We're delighted to hear that your previous experience was a good one and that you're choosing to order from us again. It's always a pleasure to welcome returning customers, and we truly appreciate your trust in our products and service.
We look forward to delivering another smooth experience and hope you’re just as pleased with your new order!
Kind Regards,
Belinda Everett- Trade Supervisor
Crap customer service
Crap customer service, sent the wrong items, had to cancelled the joiners. NEVER AGAIN.
There are better companies out there.
17 mars 2025
Réponse de leadertrade.com
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must have been to receive incorrect items, especially when it impacted scheduled work with your joiners. This is certainly not the level of service we aim to provide, and we apologise sincerely for the inconvenience and disruption caused.
We take situations like this very seriously and would appreciate the opportunity to investigate what went wrong and ensure it doesn’t happen again. If you’re open to it, please contact us at Help@leadertrade.com or call us on 01429241299 with your order number so we can look into this further.
Kind Regards,
Belinda Everett- Trade Supervisor
First class service from start to finish
First class service from start to finish, I bought B grade doors which are fantastic and I cannot speak highly enough of this company. The delivery driver was brilliant also.
17 mars 2025
Réponse de leadertrade.com
Thank you so much for your fantastic review!
We’re thrilled to hear you were pleased with the entire experience — from the quality of the B grade doors to the service provided by our team and delivery driver. It’s always rewarding to know that our efforts to provide great value and a seamless customer journey are appreciated.
Kind Regards,
Belinda Everett- Trade Supervisor
Above and beyond!
Fabulous door, especially as they were delivered by the charming Devonian Dave. The gentle giant even put them into the drawing room for me (74), without a murmur especially as the big ones were 52 kilos each.
21 mars 2025
Avis spontané
Réponse de leadertrade.com
Thank you so much for your wonderful review!
We're delighted to hear you’re pleased with your new doors and especially happy to know that “Devonian Dave” made such a positive impression, we’ll be sure to pass along your kind words to him — we know they’ll mean a lot.
It’s always our goal to ensure a smooth and considerate experience from start to finish, and we're so pleased we could provide that for you. Thank you again for choosing us, and we hope you enjoy your doors for many years to come.
Kind Regards,
Belinda Everett- Trade Supervisor
Excellent door
14 mars 2025
Réponse de leadertrade.com
Thank you for your kind feedback!
We're delighted to hear that you're pleased with your door. We take great pride in the quality of our products, and it's always rewarding to know we've met our customers' expectations.
Kind Regards,
Belinda Everett- Trade Supervisor
Great service
Spoke to the guys at Leader Trade ordered a set of garage doors they arrive two days later that’s fantastic
10 mars 2025
Réponse de leadertrade.com
Thank you for your fantastic feedback!
We're so pleased to hear that you had a great experience with our team at Leader Trade and that your garage doors arrived promptly. Providing fast, reliable service and quality products is what we aim for, and it’s great to know we delivered on that for you.
Kind Regards,
Belinda Everett- Trade Supervisor
Placed two separate orders with this…
Placed two separate orders with this company Superb service from start to finish. Even the delivery guys were so professional and courteous, would highly recommend this company
12 mars 2025
Réponse de leadertrade.com
Thank you so much for your kind words and for placing not just one, but two orders with us!
We’re delighted to hear that you received superb service throughout both experiences, and that our delivery team made such a positive impression. We take great pride in ensuring every part of the process is handled professionally and courteously.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Kind Regards,
Belinda Everett- Trade Supervisor
Great products
Great products, good prices and reasonable delivery timescale, jept fully up to date with timings
10 mars 2025
Réponse de leadertrade.com
Thank you for your great feedback!
We're so pleased to hear that you were happy with the quality of our products, our pricing, and the delivery process. Keeping our customers informed and ensuring a smooth experience from start to finish is very important to us, so it's fantastic to know we met your expectations.
Kind Regards,
Belinda Everett- Trade Supervisor
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