Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Voir plus
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Voir plus
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Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Voir plus
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Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... Voir plus
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À propos de l'entreprise
À propos de leadertrade.com
Écrit par l'entreprise
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Écrit par l'entreprise
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Coordonnées de contact
103 Whitby Street South, TS24 7LH, Hartlepool, Royaume-Uni
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Bien
919 avis
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Out the 18 doors ordered only 17…
Out the 18 doors ordered only 17 arrived.Had to wait one week for the door.This caused a delay in completion of the job . Not good.
2 juillet 2026
Réponse de leadertrade.com
Good Morning
We appreciate you bringing this to our attention. We understand the frustration caused by the missing door and the subsequent delay to your project. We are reviewing our delivery process to prevent such issues in the future.
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good Morning
We're so glad to hear you found the account opening process quick and our website easy to navigate! Thank you for sharing your positive experience.
Kind regards,
Leader Online Customer Support
Poor quality door
Door arrived looked ok until it was oiled woodfiller front and back of the ‘oak’door ugly no fit for purpose
1 juillet 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We're truly sorry the door's appearance after oiling didn't meet expectations. We are looking into the wood filler issue.
We will require the order details please so we can look into this further for you.
Kind regards
Leader Trade
Réponse de leadertrade.com
Good Morning
We're so happy to hear you appreciate our products and quick delivery! Thank you for your wonderful feedback.
Kind regards,
Leader Online Customer Support
A great Oak door at a good price
A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.
19 juin 2026
Réponse de leadertrade.com
Good Morning
We are so pleased to hear how much you love the oak door and how well it complements your home with the clear stain, black hinges, and thumb latches. We appreciate you recommending our product!
Kind regards,
Leader Online Customer Support
Sent me a damaged door
Sent me a damaged door. Then took 3 days to respond to say they will send me a replacement. In the end I had to fit a damaged door due to the timing of the project I was working on. Very rude customer service advisors. Especially "Rahim". Didn't offer an apology at all and was very stern in how he was talking to me. A door they had collected as it was the wrong size, they told me they have processed a refund and it would take 14 working days to be paid back!
I then had another order with them which I was advised would be delivered on the 7th of July. And when I called. Unfortunately I was talking to Rahim again. Who was very rude and told it would be arriving on the 20/08/2026. How can you operate a business like this? I've already fitted the same style door in half the house and now I must wait 8 weeks to receive my order??
22 juin 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We are truly sorry to hear about the difficulties you experienced with your recent orders and the service you received. We understand your frustration regarding the damaged door, the delayed response, and the extended delivery timeframe for your subsequent order. We are also concerned about your interaction with our customer service team. We are actively reviewing your feedback to identify areas for improvement in our product quality, delivery scheduling, and customer service training. We appreciate you bringing these issues to our attention as it helps us improve our processes.
Kind regards
Leader trade customer support
Wrong product delivered
We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns to one of the 4 panel faces was vastly different. We managed to convince the client to accept half panelled doors but they were adamant that they would not accept the large variance in grain. We were informed that there was nothing that could be done to rectify your error and we had to buy a replacement door
16 juin 2026
Réponse de leadertrade.com
Good Morning
We appreciate you sharing your experience. We are concerned to learn about the incorrect door delivery and the grain variance. We are reviewing our internal processes to prevent such errors and ensure product consistency.
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good Morning
We appreciate your feedback. We're reviewing your experience to improve.
Kind regards,
Leader Online Customer Support
excellent customer service
I ordered the wrong doors and the team were exceptional and agreed to return them and sent me out the correct size doors, so customer service wise very good
8 juin 2026
Réponse de leadertrade.com
Good Morning
We're so glad to hear our team provided exceptional service when you needed to exchange your doors. We appreciate you sharing your positive experience with us!
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good Morning
We are so glad you enjoyed our doors, prices, and delivery. Thank you for your kind words!
Kind regards,
Leader Trade Customer Support
My experience of Leadertrade
I recently bought Krono water resistant laminate flooring. I had a professional carpenter lay it. The medium oak effect laminate is hard wearing and looks beautiful. Delivery was bang on time and the delivery guy was very polite. I read some reviews and I would always suggest contacting Leadertrade to check stock availability as they’re very knowledgeable and polite and check delivery of goods, my delivery was spot on. I definitely would say it was a good experience for me dealing with them and I would deal with them again.
5 mai 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We are so pleased to hear you had such a positive experience with your Krono water-resistant laminate flooring and our team. It is wonderful to know the medium oak effect looks beautiful and that our delivery was prompt and polite. We truly appreciate your kind words and recommendation.
Kind regards,
Leader Trade Customer Support
We would love to be your dealer in South Yorkshire
One of my best suppliers for my projects.
Thank you
26 avril 2026
Réponse de leadertrade.com
Good morning
We are so glad to hear we are one of your best suppliers for your projects. Thank you for your kind words!
Kind regards
Leader Trade
I was not told until 8 days after my…
I was not told until 8 days after my order that my doors were not in stock, and they wouldnt be in stock until 3 weeks after the original predicted delivery date. I could have been told after 2-3 days and then given the option to wait or cancel.
13 mai 2026
Réponse de leadertrade.com
Good Morning
We sincerely regret the delay in informing you about the stock issue and the extended delivery time. We understand your frustration and are reviewing our communication process to prevent this.
Kind regards,
Leader Trade Customer Support
Quality of the doors has gone down…
Quality of the doors has gone down hill, definitely not as good....alot of stock issues
24 avril 2026
Réponse de leadertrade.com
Good Morning
We appreciate your feedback and are sorry our door quality and stock levels didn't meet your expectations. We'll review our processes.
Kind regards,
Leader Trade Customer Support
The delivery was 24 hours late
21 avril 2026
Réponse de leadertrade.com
Good Morning
We regret your delivery arrived late. We appreciate your feedback and will investigate the issue to improve our service.
Kind regards,
Leader Trade Customer Support
I ordered a floor from them 2 months…
I ordered a floor from them 2 months ago.
After i paid they took payment. Floor was too heavy 1st to deliver. Than they sold my floor to someone else but kept my 3000£. Than they reordered had to wait 3 weeks. Than Van broke done 3 times. They could again not deliver. It has been 2 months now. Still waiting for my floor or money or an apoligise but i have none.
And you moore than welcome to have my order reference 1374542
You just messaged me today i can collect my order from your depot. What a joke.
After this you dont even deliver it for me. 2 months now. I bought the floor than after i paid for it you failed to deliver than resold my floor to someone else still having my money and my order
I had to stay extra months in my rental property i had builders 3 times in and i had to pay for them because you said you delivering.
29 avril 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We are very sorry to hear this, can you please confirm the order number so we can investigate this ASAP for you.
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good Morning
We're happy to hear that you found great value and received your order promptly. Thank you for your positive feedback; we appreciate it.
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced brilliant service from the team once again.
We know that consistency is everything, so hearing that we’ve maintained that high standard for your repeat business is the best news we could receive. It’s always a pleasure to help a returning customer with their projects!
Kind regards,
Leader Online Customer Support
Great service
Great service, I used the pickup point and was amazed how efficient and easy it was, 5 star!
10 mars 2026
Réponse de leadertrade.com
We're happy to hear that you found our pickup point service efficient and easy to use. Thank you for your fantastic feedback and the five-star rating!
Kind regards,
Leader Trade
Unprofessional and Terrible Rude Service
Firstly they have no customer service number. Secondly they respond to emails with 1 liners. Thirdly they’re not very friendly and accommodating to enquiries. I’ve asked for specific glue down lvt on trade website and their general website which conflicts the one they have available and instead of letting me know they ignore you like they don’t want your business. Stay away from these rude unprofessional cowboys. It was John and Paige. Really unprofessional.
12 avril 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We appreciate you taking the time to share your concerns. We're sorry that you experienced difficulties reaching our customer service and that our responses were not helpful.
I have found the emails and we answered your questions and advised how to proceed. I am unsure what else you required from us.
We'll review our communication and website information to ensure clarity and improve our service.
Kind regards
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