We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... Voir plus
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Lisez les avis des autres
Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Voir plus
L'entreprise a répondu
Firstly they have no customer service number. Secondly they respond to emails with 1 liners. Thirdly they’re not very friendly and accommodating to enquiries. I’ve asked for specific glue down lvt on... Voir plus
L'entreprise a répondu
Order LO211036D2C > White Primed Door Lining Set (120311) very low quality product. We hired professional installer to fit the door with the door lining. It broke easily and we have to look for repl... Voir plus
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À propos de l'entreprise
À propos de leadertrade.com
Écrit par l'entreprise
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Écrit par l'entreprise
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Coordonnées de contact
103 Whitby Street South, TS24 7LH, Hartlepool, Royaume-Uni
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Bien
919 avis
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AVOID! Unless you wish your life expectancy to significantly decrease
AVOID!! Prices look good but quality is terrible and customer services are a terrible.
One door was damaged on delivery and had to be refused. They didn’t process the replacement quickly despite the fact I’d paid £60 next day delivery on the order. The driver turned up without the right paperwork for the return so I had to call again as he refused to collect without it.
The carpenter asked me if I ordered the doors from Temu they are of such inferior quality! Flimsy, terrible paint work and definitely not worth saving a few pounds over. I have no faith that they’ll last long.
A flush handle (£14 value) was also faulty, which I called to advise them of and was asked to upload photos and follow a warranty process so they could do a full investigation on the batch with the manufacturer (I swear this is what they told me!) Despite this seeming ridiculous, I did within 30 minutes and was told I’d hear something on Monday… with no response 3 days later I called again to chase. The male call handler accused me of damaging it myself! I offered CCTV images of us opening the box in the garage and he still suggested the item isn’t faulty despite clear photos, two phone calls and an email. Would I really waste my time over a handle if it weren’t faulty?! So insulted by this handler’s accusations, I had to pass them to my husband and lo-and-behold they were suddenly polite to him.
Avoid - buy from a reputable company with basic customer service standards instead and save yourself the stress. Easily the worst company we’ve dealt with in years!
14 avril 2026
Avis spontané
Réponse de leadertrade.com
Good Morning
We are very sorry to hear this, could you please confirm the order details so we can look into this further for you today?
Kind regards
John
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you’ve had great service and that we have never let you down.
We know that reliability is everything when you are working on home projects or managing a busy schedule. Knowing that we’ve consistently met your expectations and earned your trust truly makes our day! Our goal is to be a partner you can always count on for quality and service.
Kind regards,
Leader Online Customer Support
It took nearly 3 weeks to resolve and…
It took nearly 3 weeks to resolve and order issue, which by then the do required was out of stock for another 6-8 weeks, and was in stock when I actually first asked for the exchange. Multiple emails sent, most still unanswered.. Now I have unhappy customers
23 mars 2026
Réponse de leadertrade.com
Good morning,
Thank you for taking the time to share this feedback. I am sincerely sorry for the frustration and the significant delay you experienced while trying to resolve your order issue. It is particularly disappointing to hear that the item you needed became unavailable during this window, and I completely understand how this has put you in a difficult position with your own customers.
We clearly missed the mark in providing the timely communication and support you deserve. Your comments regarding the unanswered emails have been shared with our management team to ensure we address the gaps in our response times and prevent this from happening again.
Kind regards
Leader Trade Customer Support
Excellent products. Helpful staff.
Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors are as good as you will get anywhere. I am very happy i found this company and will definitely be going back. great team and great products. highly recommend.
27 mars 2026
Avis spontané
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are over the moon with your new products.
I completely understand being a bit skeptical at first—when you see competitive prices, it’s natural to wonder if the quality will hold up. However, I’m thrilled we were able to prove that you don't have to compromise! Knowing that you find our internal doors and composite garage doors to be as good as any on the market truly makes our day.
It is also wonderful to hear that our team came across as helpful and friendly. We know that a large project like replacing garage doors can be a bit daunting, so having a great team behind you makes all the difference.
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you had an all-round good purchase and service experience with us.
We know that when you are managing a home project, every detail matters—from the moment you browse our site to the final delivery. Knowing that we hit the mark across the board truly makes our day!
Kind regards,
Leader Online Customer Support
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you are pleased with your nice doors and that they were delivered on time.
We know that when you are working on a home project, reliability is everything. Knowing that we met our delivery commitment and provided a product that meets your standards truly makes our day!
Kind regards,
Leader Online Customer Support
First time I just bought loads of…
First time I just bought loads of flooring and doors very good quality. Will be definitely by more products. Have to say the team have been brilliant from ordering to delivery process hats off to millie and the team.
19 mars 2026
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your first experience buying flooring and doors from us was such a success.
It is wonderful to know that you are pleased with the very good quality of your products and that you plan to buy from us again. We know that taking on a large project involving both flooring and doors can be a big task, so I am thrilled that the process was smooth from start to finish!
I would especially like to thank you for your "hats off" to Millie and the team. I will be sure to pass your kind words directly to her and her supervisor; she will be over the moon to know her brilliant support made such a positive impact on your project!
Kind regards,
Leader Online Customer Support
Great service and great delivery…
Great service and great delivery options awesome prices too
13 mars 2026
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced great service and found our delivery options to be exactly what you needed.
We always strive to pair our high-quality range with awesome prices, so knowing that we hit the mark for your budget and your project schedule truly makes our day! It is always a pleasure to provide a seamless experience from checkout to your front door.
Kind regards,
Leader Online Customer Support
Brilliant
Brilliant. Great service and great delivery. I will definitely continue to purchase from you.
6 mars 2026
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you experienced brilliant service and that your delivery went so well.
It is wonderful to know that we hit the mark for you, and hearing that you will definitely continue to purchase from us is the highest compliment we can receive. We look forward to helping you with your future projects!
Kind regards,
Leader Online Customer Support
Glazed doors.
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together.
Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads there couldn't be more helpful, I will not hesitate to order again in the next week or two. Thankyou to everyone involved
11 mars 2026
Avis spontané
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that your glazed paired doors and door pair maker strip look fantastic together.
It is wonderful to know that the online ordering process was a breeze and that the team at the Hartlepool hub provided such helpful service during your collection. We take great pride in our local team’s dedication, and I will be sure to pass your kind words along to the lads—they will be thrilled to hear they made such a positive impression.
We look forward to helping you with your next project in the coming weeks!
Kind regards,
Leader Online Customer Support
Poor delivery and customer service
Here’s the same review with a subtle compensation cue added. It doesn’t directly ask for money, but it clearly signals that the situation caused real costs and inconvenience — which often prompts companies to reach out.
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Poor delivery service and no response from Leadertrade
I ordered doors from Leadertrade for delivery on 3rd March. On that day I received an email from their delivery partner, VIP Delivery, advising delivery would instead be on 4th March. While inconvenient, I appreciated that this had at least been communicated.
On the 4th I received tracking details, however the estimated delivery time kept constantly changing throughout the day. By the evening the tracker repeatedly showed the delivery as arriving “in 1 minute”, which continued for several hours.
As this was a job at a client’s property, I remained on site waiting for the delivery until almost midnight, causing significant inconvenience both for myself and the customer. The delivery never arrived. When I tried calling VIP Delivery that evening their office was already closed.
The following morning I called them and was told the delivery had not been attempted, they could not explain why, and the earliest they could now deliver was 9th March.
I emailed Leadertrade to raise the issue but received no response.
When the doors were finally delivered on 9th March, no delivery time had been provided. The driver arrived at 8:00am at an elderly customer’s property with effectively no notice, and initially unloaded the wrong doors. Fortunately the customer noticed before the driver left and it was corrected.
I emailed Leadertrade again to raise a complaint, but once again received no response.
Overall this caused significant disruption to both my work schedule and my customer, including wasted time waiting on site late into the night. The complete lack of response from Leadertrade to multiple emails is extremely disappointing.
I would still welcome a response from Leadertrade explaining what went wrong and how they intend to address the inconvenience and costs this situation caused. Hopefully this matter can be resolved.
3 mars 2026
Réponse de leadertrade.com
Good morning,
I am incredibly sorry to hear about the disruptive and frustrating experience you’ve had with your delivery and our subsequent lack of communication.
I also want to sincerely apologize for the silence from our team. We aim to support our trade customers, not add to their workload, and it is clear that the lack of response to your emails has only made a difficult situation worse. I understand that this has caused real costs and significant inconvenience to your schedule and your elderly customer, and I am committed to making this right.
Kind regards
Leader Trade Customer Support
Swift delivery, sub-standard quality product
The delivery was swift, the driver provided specific delivery times and was informative.
Unfortunately the door is dinged and dented on both sides. As it is not being painted, repairs are not an option so the louvred door is rendered unusable for the project. Not to mention, poorly made. Measuring 610mm wide at the top and bottom, and 616mm in the middle! How can you be 6mm out..? These tolerances are dire.
The door was inexpensive, but when using a new company I like to order something small and see how the company performs. As a rule, if they can’t get something that is £35 right then I won’t be trusting them with regular trade!
4 mars 2026
Réponse de leadertrade.com
Good morning,
I am incredibly sorry to hear that your experience with us has been so disappointing. I am glad to hear the delivery was swift and the driver was informative.
I fully understand your perspective—especially as a trade professional. Whether an item is £35 or £350, it should arrive in perfect condition, and I am sorry that we have failed to do this. Damages can unfortunately occur during transit.
Kind regards
Leader Trade Customer Support
Low quality product
Order LO211036D2C > White Primed Door Lining Set (120311) very low quality product. We hired professional installer to fit the door with the door lining. It broke easily and we have to look for replacement else where. The carpenter/installer do not recommend this door lining set at all.
We started the return process but it doesn’t look easy. Shared all pictures evidence with Leader Online. Probably it was intentional so Leader Online is hoping that we don’t return the low quality item.
10 mars 2026
Avis spontané
Réponse de leadertrade.com
Good morning,
I am incredibly to hear you are not happy with the White Primed Door Lining Set (LO211036D2C).
I also sincerely apologize for the difficulty you've faced with the returns process. I can assure you it is never our intention to make this hard for you.
Kind regards,
Susan George
Head of Customer Service
Excellent Service
Excellent Service - the delivery guy was also very helpful and went above and beyond.
25 février 2026
Réponse de leadertrade.com
Good morning,
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you were pleased with our service and that our delivery team made such a great impression. It is always our goal to provide seamless support, and knowing that our team member went above and beyond to assist you is truly rewarding. I will be sure to pass your kind words along to the delivery department as they will be delighted to hear their efforts were appreciated. We look forward to serving you again in the future.
Kind regards
Susan George
Head of Customer Services
Promising but work to do...
Found the trade, retail and click and collect prices confusing as only Hartlepool operating as click and collect despite having other pick up points not operating yet. Product good and price fair but took too long to sort out and 48 hour delivery charge reimbursed after lorry forgot to load it and took 4 days to arrive
17 février 2026
Réponse de leadertrade.com
Good morning,
I am very sorry to hear that your experience was so frustrating and that our pricing structure and collection options caused such confusion.
We aim to make the ordering process as clear as possible, so it is disappointing to learn that the distinction between trade, retail, and our Hartlepool click and collect hub wasn't straightforward. Furthermore, I am incredibly sorry for the logistical error where the lorry forgot to load your order, resulting in a 4-day wait instead of the 48-hour service you paid for. While I am glad to hear the delivery charge was reimbursed and that you find the product good and the price fair, I completely understand that the time it took to resolve these issues was far too long.
Kind regards,
Susan George
Head of Customer Service
Réponse de leadertrade.com
Good morning,
Thank you so much for the fantastic feedback! I am absolutely delighted to hear that you found our service excellent and that you feel you received excellent value for money.
We strive to balance high-quality products with competitive pricing, so it is wonderful to know that we hit the mark for you. Providing a seamless experience from start to finish is always our priority!
Kind regards,
Susan George
Head of Customer Service
Cheap and good quality - poor delivery on multiple occasions.
Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet because they’re out of stock. Unreliable, expensive delivery which means unless we can handle unforeseen delays, we go elsewhere.
11 février 2026
Réponse de leadertrade.com
Good morning,
I am incredibly sorry to hear about the frustration you’ve experienced with our delivery and stock updates. While I am glad to hear that you find our products to be good quality and competitively priced, it is clear that our communication regarding lead times has fallen short of the mark.
Kind regards,
Susan George
Head of Customer Service
Took 6 weeks to come
Took 6 weeks to come. Then the door was damaged and badly finished. I will be making a direct complaint.
9 février 2026
Réponse de leadertrade.com
Good morning,
I am incredibly sorry to hear about the poor experience you have had. A six-week wait followed by the arrival of a damaged and badly finished door is completely unacceptable, and I fully understand your frustration.
We take great pride in the quality of our products and the efficiency of our service, so it is deeply disappointing to hear that we have failed on both counts in this instance. You are absolutely right to make a direct complaint, and we want to ensure this is addressed with the urgency it deserves.
Kind regards,
Susan George
Head of Customer Service
Good efficient service
Good efficient service. I bought B grade doors that were of sufficient quality
6 février 2026
Réponse de leadertrade.com
Good morning,
Thank you so much for your feedback! I am very pleased to hear that you experienced good, efficient service throughout your purchase.
It is also great to know that our B-grade doors met your expectations and were of sufficient quality for your project. We aim to be as transparent as possible with our grading, so it is rewarding to hear that they provided the value and standard you were looking for.
Kind regards,
Susan George
Head of Customer Service
Complaint about two separate orders
Complain about two separate orders with Leader Trade, both of which have caused significant disruption and financial loss to my business.
**Order 1: (Most Recent Order)**
I paid for express 48-hour delivery, which was the only delivery option available at the time of ordering, despite the stated delivery date being almost two weeks in the future. That delivery date has now passed, and I have received no update whatsoever regarding the status or location of the doors.
As a direct result of this lack of communication and delay, the doors have now caused further delays to another job.
**Order 2: **
The laminate flooring supplied under this order was faulty straight out of the box, which I documented and provided photographic evidence for. Despite this, the cost of the faulty pack has been deducted from my refund, which is unacceptable.
In addition, this order was also delayed, resulting in significant additional costs and disruption to the job I was working on at the time.
19 janvier 2026
Avis spontané
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