Leasys UK Avis 

The sales advisor I had was amazing !! His service & manor including the patience’s he had with me while sorting all the information needed for me to drive away as soon as possible was outstanding . Paul was very good at his job & his time management was perfect he understood I was in need of a car very quickly so he used his ability to get me the best deal I needed and delivered me a perfect car in which I love . ~5 STAR RATING~ ⭐️⭐️⭐️⭐️⭐️

Modern day pirates.

I had to hound them to take the car back. Dozens of emails and calls to get everyone on the same page to take my car back.

I also asked on numerous occasions to clarify what servicing was required with the vehicle, as it was a Tesla and they have unusual service requirements. One of their selling points is that they don't need servicing like traditional cars.

They told me to confirm with Tesla. I confirmed with them and they said nothing is outstanding or due soon.

I returned the car, they charged me for missing items which never came with the car. They charged me for missing service history which I had tried to confirm with them and with Tesla.

I got a further email from Tesla confirming, after the return date, that the car still is not due any servicing.

Leasys want to hear nothing about it, they have invoiced me in excess of £1000.00 for this and have basically told me to go file a complaint with the BVRLA as they are not interested.

I'm shocked and disappointed by this awful experience.

Dear DreamLease Team,
I wanted to share my feedback on the recent delivery and first few days with my new Citroën ë-C3 Across Max.
The positives
Overall, I am really pleased with the car. It is lovely to drive – smooth, quiet, and comfortable. I also test drove a Vauxhall Frontera and felt the Citroën was clearly superior in terms of styling, ride quality, refinement, and overall driving experience. These strengths make it a very enjoyable vehicle.
Areas for improvement
Unfortunately, the communication and delivery process fell short of expectations. The car was not ready on the original estimated delivery date, and I had to make several calls to chase updates. Two days before delivery I received a message stating I needed to be available all day and that I would receive a call one hour before arrival. No estimated time window was provided. As I am currently undergoing cancer treatment and tire easily, I normally do not get up until around 8:30am. A clearer indication of the likely delivery window would have been very helpful and appreciated.
On the day of delivery, the car was in generally good condition, but I did notice a couple of issues:
• One tyre valve cap was missing.
• All of the tyres had a strange light grey tinge (possibly residue from a jet wash chemical). Other new cars I have collected in the past usually arrive with proper black tyre dressing.
More concerning was an issue last night when the car completely failed to switch on. The drive selector did not illuminate and the car appeared “bricked.” After waiting about 10 minutes and trying again, it started normally. I hope this was a one-off glitch and not indicative of any underlying electrical or software problem.
I’d be grateful if you could look into the missing tyre valve and the tyre appearance issues, and keep an eye on the starting fault in case it recurs. Clearer communication on future deliveries would also make a big difference for customers, especially those with health considerations.
Thank you for arranging the car. I do like the vehicle itself and look forward to many trouble-free miles ahead.
Best regards
Mike Ledger

I was looking for a 2nd car for short journeys and this EV really ticked.all the boxes at a brilliant price. The process was very simple and delivery was flawless. Im a very happy chappy 😊

Perfect service, highly recommend

Overall, I wouldn't say the experience was the best with leasys. I never write reviews, but genuinely after a terrible time dealing with the company, I spoke to Arun and I have never in my life from any company received such great customer service. Not once was I rushed, he listened to everything I had to say and sorted out the problems I faced one by one. Extremely calm and very transparent. I've probably sent 35 emails and been ignored and bounced to different people and departments. Arun is geniuenly a great asset to leasys and I'm truly grateful to him for his time and help as it has now taken a lot of stress of my shoulders. I hope you're always recognised Arun!

Leased an Amarok Pickup truck from August 2024 for 18 months. Kept it immaculate, 1,500 under agreed mileage. There were two fine scratches on the passenger door - disputed as wear and tear on collection. Yet they still charged me. Be warned, there's no pragmatism when it comes down to end of contract. Hence the one star review.

Edit 11/06/2026 (Added the following): After lodging a complaint with their customer service and getting no reply for over a week, I followed up and spoke to Anum, who listened to my complaint. We agreed to halve the charges for the surface scratches as a goodwill gesture. It turned out that they also owed me a refund, so I waited another two weeks and received the adjusted balance. I'm raising my rating to two stars as the team were really nice to deal with, and at least they listened when I eventually got through.

BEWARE!!!! Leased a brand new e-c3 aircross from this company and the car arrives missing advertised features. The car WILL NOT allow remote climate control or charge scheduling. Leasys are now ignoring my emails and calls. I have had no choice to escalate to the financial ombudsman. Do not use this company or DreamLease who are the brokers and use Leasys.

We have had an extremely poor experience with Leasys regarding a leased vehicle (Peugeot e‑208).
The vehicle developed a major fault in March 2026 (“electric traction system fault”) which rendered it undrivable. It then took several weeks just to get the vehicle booked in for repair due to repeated miscommunication between Leasys, Fleet Assist and the garage. No support offered to help collect the undrivable car we had to call the RAC to arrange this ourselves.
After finally being repaired, the vehicle was returned to us on but upon the 1st collection the car had same issues arise, they took the car back in and the 5 May unfortunately, within very minimal use, the exact same fault reoccurred, confirming the repair had not resolved the issue.
To make matters worse, we have now been advised the next available repair date is 10 July 2026, which is completely unreasonable given this is already a failed repair of the same fault.
Throughout this entire period we have been left without a reliable vehicle, we have continued to make lease payments for an unusable car, incurred over hire vehicle costs - as Leasys dont provide any form of mobility (although leaving you with out any for nearly 3 months is acceptable)

Communication and coordination has been inconsistent and often incorrect. We are effectively paying for a vehicle that has not been properly repaired and cannot be relied upon, with no meaningful support provided.
The issue is not just delays — it is a failure to deliver a working vehicle and manage the situation appropriately.
We currently have an active formal complaint and have escalated this to the BVRLA Conciliation Service.
I would strongly urge anyone considering leasing through Leasys to carefully consider the level of aftercare and support should something go wrong.

Date of 1st negative experience 10/03/26 - ongoing as they don't seem to have the ability to resolve problems

Regards to the below comment, the company hides behind 'We are just a finance company' never with any substance to fix the problem.

Nothing wrong with car or the leasing procedure. However, not long after lease started a change in circumstances meant that the 8000 miles i was contracted too wasnt going to be enough. So i asked Leasy if i could increase the mileage to 12000 an increase of 4000 for 2 years . Expecting an increase of £30-£40 a month for the 18 months left on my contract , i was amazed that the monthly payment would go from £278 a month to £540 !! How can this be justified? So now i am going to be left with a sizeable bill at the end of the lease.
It would be just as cheap to lease another small runaround.
Very very unhappy

Also, i have leased cars before from other leasing companies and once i had to increase mileage on my Audi A4 and the lease company charged me £15 extra a month !

**** so i have sent you another email on 15th may and heard nothing ****

Quick, easy, friendly.

Easy to talk to. Understanding of my personal problems and acted very quickly to help me with everything. I must say Zaynah could not have been anything but compassionate about jy situation. Also Laura helped me with both the returned car and the new one .both ladies very professional.

Extremely disappointed with the customer service. Avoid this company. Slapped with all sorts of post lease charges that are unreasonable. Never had this treatment before and used many car leasing company. Unethical way to do business and creating invoices post lease as a way to make money.

Very disappointed with Leasys. My vehicle was returned on 28th April, yet instead of receiving my final settlement statement, I have been sent an RFL invoice and further emails suggesting I still have the car.

This is exactly why I have chosen to leave Leasys. The vehicle itself was excellent, but the administration and customer service have been consistently poor. Basic account management, communication and end-of-contract handling should not be this difficult.

I should not be receiving further charges for a vehicle already returned, especially when your own correspondence states my contract ended on 2nd May.

All I want is an accurate final statement, closure of my account, and for someone from Leasys to contact me urgently to resolve this matter.

7/5/2006 edit following Leasys reply ... i have contacted operations.uk@leasyscom several times - cases have been created and still you dont contact me back!!!!!!
Case number: 01757754
Case number: 01757753
Case number: 01757016
Case number: 01757015

Im very happy with my brand new car leapmotor c10 thanks to Leasys they were so great and helpful

Quick and easy. Needed a new vehicle at short notice and after explaining my situation the team were amazing and I had my new car within a week. Definitely recommend.

Leased car less than 18 months old, has total electrical failure and dealership is unable to get the part as there is none in the UK, been advised could take months. Parents have been left without a car and have mobility issues. Leasys who are the legal owner of the car want nothing more to do with the issue but still want monthly payment for a car that is unable to be driven for over 4 weeks so far and dealership has no idea when the electrical issue will be resolved as cannot get part.

Leasys have advised that contract will not cover a courtesy car and to take up with dealership who have also advised they can't provide a courtesy car which has left parents housebound. Customer Service is the worse I have ever experienced. Absolutely no help and would not recommend.

Awful experience thus far. Took out a lease with Select Car Leasing who are brokers for Leasys in December.

Car dropped off, my initial payment was never taken. Chased and chased and confirmed it was taken. Set up direct debit for second payment, didn’t go out. Chased and chased again. Was told it was going out on a different date than agreed - it didn’t.

Subsequently no payments going out and it’s been 4 months now. Get a phone call saying there was an issue with the direct debit - sort code digit. It took 4 months to tell me that, despite chasing time and time again and now have a £3000 bill to pay because I had it confirmed that the initial payment had gone out on 15 Feb, when it never has!

I really want to stay with Select Car Leasing at the end of my term but I won’t if I have to take out an agreement with Leasys.