Leasys UK Avis 309

Awful experience thus far. Took out a lease with Select Car Leasing who are brokers for Leasys in December.

Car dropped off, my initial payment was never taken. Chased and chased and confirmed it was taken. Set up direct debit for second payment, didn’t go out. Chased and chased again. Was told it was going out on a different date than agreed - it didn’t.

Subsequently no payments going out and it’s been 4 months now. Get a phone call saying there was an issue with the direct debit - sort code digit. It took 4 months to tell me that, despite chasing time and time again and now have a £3000 bill to pay because I had it confirmed that the initial payment had gone out on 15 Feb, when it never has!

I really want to stay with Select Car Leasing at the end of my term but I won’t if I have to take out an agreement with Leasys.

I was passed from department to department through out the purchase and delivery service. Contact was sporadic and inefficent at best. The people on the phone were pleasant but limited in their understanding and ability to support requests and issues.

I was told paperwork had been sent to me via a protal and it hadn't, so I was sent an email to print, sign and send back as a PDF. Several attempts to do this later, and one of the many people I was dealing with said that my emails might not be reaching them because sometimes their server rejects the delivery of large files. Why this hadn't been mentioned before I dont know. This lengthened the delivery process, which was a big issue for me. On top of that, I was all set for delivery, had all the confirmation emails and had booked a day off work, only to find out at 4pm (after enquiring at 3pm) that the car was in fact not being delivered on that day but 2 weeks later... I have no idea why because I had specified the date and had this all confirmed by email. Subsequently, I was promised a new delivery date with a full tank of petrol, this didn't happen. The car arrived later than 6pm and dirty. I had to wait a whole 3 weeks before a reimbursement came for my petrol. All I all, an awful experience.

I had no printer so my daughter-in-law done for me I would say that paper signature will be better for me otherwise everything was very good.

I am very happy with my car from Leasys U.K. So much so I extended my lease for another year. I have been a satisfied customer for over 4 years until March 2026.
Unfortunately they took two payments from my bank in one month, a mistake I am sure. I requested the bank to cancel one of the payments which they did..
Leasys then notified the FCA Automotive Services saying I was in arrears?
This of course had a negative affect on my credit score, it plummeted?…..
I spoke to the FCA Automotive about this but they say I have to deal with Leasys direct to get it sorted.
Sent many emails and messages to Leasys no response? Telephone just rings out?
Written to them (old school) still no response.
Sent them copies of my bank statements showing the up to date payments. No response.
On reading the many 1 Star reviews for Leasys I can now understand why I have a problem, but I still love my car!
Now in the hands of the Financial Ombudsman.

I am at the beginning of my first lease car..so far the process has been excellent lots of comms from them about when the first money will go out and the terms of lease even there own app to see your information. Hopefully the good vibes will continue through the lease and car retrurn.

Asked to reduce mileage as commute had significantly changed. Asked for reduction by a third overall (instead of 45k miles said we were going to do 30k over the 3 years) Expected a small reduction in monthly payments due to them getting back a car worth more due to less mileage and was somewhat surprised they quoted DOUBLE the currently monthly payment for us to REDUCE the mileage by a third. Scandalous! You might as well pay extra mileage after you have done it as it’s cheaper.

The car has come without the sun roof promised. Without heated seats. Without the electric seats. Perhaps there are other things which were promised which are missing. I have not checked

I took out a lease through a broker (hippo leasing). I was told I was taking out a lease on a brand new vehicle. I took delivery of the vehicle at the end of March 2026. It was a 25 plate. Which is clearly not a brand new car despite the mileage. If I ordered a new car would a 18 plate be considered new if it was on 20 miles? The whole process took an extremely long time to go through and correspondence to leasys directly is near impossible.

Love the car, but found the credit referencing incredibly stilted. Very poor communication.

Smooth from.thw start easy forms quick responses right up to and beyond delivery

You supplied a faulty vehicle and have not offered any solution to the problem - appalling service

All went smoothly apart from when different directors signed different required forms, they randomly needed a letter from one to authorise the other, which delayed handover by a day.

I am currently leasing a Vauxhall Astra Electric through Leasys, and my experience has been extremely disappointing.

The vehicle has repeatedly cut out while driving — around 15–16 times — which is clearly a serious safety concern. It has now been in the dealership for over three weeks, and even they have admitted they do not know how to fix it.

Despite this, I am still paying for the vehicle in full. I have also been given a much lower standard courtesy car, for which I am being charged.

What is most concerning is not just the fault itself, but the complete lack of communication and customer care from Leasys. I have had to chase for updates, no one takes ownership of the case, and at no point has anyone contacted me to provide reassurance or support.

If I bought a shirt from Asda and it didn’t fit, it would be handled immediately with a smile. Yet with a dangerous, high-value vehicle, I have been left without help, without answers, and without any sense that I matter as a customer.

This experience has been stressful, costly, and completely unacceptable.

What a great service. Bagged myself a great car at a great price. Mike and Robin were super helpful- despite being really busy.

Arrived exactly on time (well one minute early!!!) and clean with some charge remaining which meant I could take for a spin.

The process was well informed and Mike took me out of the aggregators website chat to their own platform which made communication easy.

Great service and happily use again and recommend.

I think because they are part of the Stellantis group they get preferential terms. I saved £1,200 over two years over the next best deal.

Subhaan was incredibly helpful, polite and professional

Have sent an email but no response from Leasy don't know what going on

Great business, no hassle no problems, quick and seamless.

I was unhappy that a brand new car that should have been in showroom condition wasn't.
I am in contact with the dealer and also Leasys with whom i have entered resolution.
This is my second car from this dealer but would i choose them again? It very much depends on the outcome of my complaints regarding the condition of the car.

Firstly, I judge a company by how it deals with my issues not how they are when they want my business. LEASYS fell well short of what a company should be.
On 1st May 2025 I took delivery of Vauxhall Electric Grandland from LEASYS. Within 7 days I became aware of an issue with the Infotainment centre blacking out and everything it controlled muting.
I took it to my local dealer but, other than doing several critical updates, they could find nothing wrong with it. They hoped the updates would cure the issue but it didn’t. A week later the issue had spread to the driver’s display where that too would just freeze and go blank. Everything, Speedo, indicators, sensors went blank. Not good on the motorway at 70MPH. So, when it happened, I took it to the dealer and showed them in real-time. They then contacted Vauxhall and this started the back and forth to the garage and new parts etc nothing worked.
On 8th August 2025 I made a formal complaint to LEASYS that the car was not satisfactory, which I am able to do Under the Consumer Rights Act and asked them to either exchange the car or take it back. Their complaints procedure states that they have 8 weeks to resolve the complaint and that if it wasn’t resolved or resolved to my satisfaction I could complain to the Financial Ombudsman Service (FOS). During the next 8 weeks the only contact I had with LASEYS was of me making numerous phone calls and sending emails and letters by registered post (most of which were ignored) other than acknowledgement of the complaint, one letter after 5 weeks to say they were still investigating the complaint and a phone call from them stating that they were going to contact Vauxhall to ask for their money back and did I want to send the car back or have it replaced. By early September 25 I was told by the dealer that Vauxhall knew of the issue with my car, had no idea what caused it and had no way of repairing it. I told LEASYS this, as did the dealer and then they went dark.
After the 8 weeks had past, I contacted FOS and made a formal complaint to them about LEASYS.
To cut a very long and complicated story short I will bullet point what happened: -
1) I wrote a registered letter to John Savage, Company Secretary of LEASYS, outlining my complaint and the lack of action, no reply was received.
2) I received a copy of an email from a third party, dated 2/10/25 from my complaint handler at LEASYS, which stated the car was unsafe to drive, they had contacted Vauxhall for their money back, I found out from Vauxhall that they had received no request from LEASYS to return the vehicle .
3) During the investigation by FOS, LEASYS did not engage with the investigator.
4) At the end of October 25, I stopped driving the car and cancelled my direct debit for the Leasing agreement.
5) On 18th December 2025 FOS issued a view in my favour which stated that LEASYS had not engaged with the investigation and that they should do the following: -
• End the finance agreement ensuring the customer is not liable for monthly rentals after the point of collection (it should refund them any overpayment for these if applicable);
• Take the car back (if that has not been done already) without charging for collection;
• Refund the customer’s initial rental fee
• Refund the customer all rentals for the period from 31 October 2025 to the date of settlement as the customer reasonably stopped using the car at this point;
• Pay a refund of rentals as directed in my findings (above) to cover any impaired use, of the car because of the inherent quality issues;
• Pay 8% simple interest per year on all refunded amounts from the date of payment until the date of settlement;
• Pay a further amount for any distress or inconvenience that’s been caused due to the faulty goods;
• Remove any adverse information from the customer’s credit file in relation to the agreement.

On 13th February 26 I was contacted by LEASYS parent company CA Financials stating they accepted the Ombudsman’s decision and once I supplied them with details they would arrange for a Company called MANHIEM to collect the vehicle and they would then pay the monetary award. Nothing happened.
Following intervention from FOS they collected the car and I was paid the award on 17.3.26 I am still waiting for LEASYS to remove the missed payment markers from my credit report
Lessons from this: -
1) DO NOT DEAL WITH LEASYS IF YOU WANT GOOD CUSTOMER SERVICE
2) If you have a problem with a company complain early. If they don’t do anything then you can complain to the Ombudsman earlier.
3) All the laws protecting consumers are fine but if the Company at fault doesn’t abide by those laws and has no regard for it's customers then that Company and the people who run it should hang their heads in shame.

The car was delivered dirty and the only 22% charge

The vehicle has paintwork issues and in sunlight shows lots of issues

I have raised this with Stellantis and Select Car leasing and they have said there is nothing they can do

I welcome your feedback