Leasys UK Avis 

Car id amazing handover guy was nice but didn’t know much was disappointed there were no car mats included or a welcome pack that I have experienced before

Excellent communication and friendly staff.
Defo recommend

I found the whole experience seamless and easy from start to finish.

I signed a binding lease agreement with Leasys UK specifying an exact initial rental and monthly rental amount.

Despite this contract, Leasys invoiced and automatically withdrew a higher amount for both payments, overcharging me by nearly £200. This is a direct breach of our signed financial agreement, and their system is set up to continue overcharging me every single month.

When I flagged this obvious error to the operations team, they verbally confirmed the mistake and admitted it required a simple fix. However, getting written confirmation has been impossible. I was sent a generic email that failed to address the issue. When I replied asking for a resolution timeframe and a refund date, I was ignored.

A week later, I followed up by phone. The operations team simply stated they had "no update" and were waiting on management. Even my broker, Leasing Options, is completely bemused by Leasys' inability to fix a straightforward invoicing error.

I gave Leasys a reasonable two-week deadline to resolve this, which they have completely ignored. I am now forced to launch a formal corporate complaint and escalate this matter legally. If you value billing accuracy and basic customer service, avoid Leasys UK.

I am also raising this as a case with the Financial Ombudsman Service (FOS).

I have a connection with the largest leasing company in the uk and this would have been deemed completely unacceptable.

I am so confused on how to get any help from this company. I don't get any response from any emails and they are never available on the 'phone - the call just ends and says nobody is available. They have ensured this is the first and last time I lease a vehicle that's for sure. It is impossible to get the right help for servicing or information on servicing. When I try to book a service in I get questioned on why I am trying to book a service. They can't tell me when my car should be serviced, nobody gets back to me and it's always the fault of the third party. I get texts telling me to take my car to the garage for a service - yet the garage know nothing about the service at all! You can bet your life it will be my fault the service was late even though I have met with the worst service imaginable and tried and tried to get this sorted!!

1 star because I cannot give zero, I cannot begin to describe how awful this company is. Avoid at all costs.

Really disappointing experience with finance. I cancelled my car via another lease company as I was told Stellantis could provide the car I wanted sooner as it was in stock. The deal was actually slightly more expensive via leasy but I decided to go for it as I need a replacement car as I’ve been waiting 4 months elsewhere. Despite submitting all finance information 31/07 and it being approved then my car arriving with the dealership on Saturday 8th August. The finance have failed to pay the car with Stellantis so I’ve not been able to collect the car last week. I have worked from home a whole week and now been told that despite my dealership chasing they have a huge backlog of cars and they can’t process it until that is done. ...So I now have to wait until next week to take delivery (assuming they get it sorted) . It’s been such a poor experience. A warning for anyone taking out finance on a car with their finance. You could be waiting for a long time to receive the car because of their ridiculous admin processes.

Contacted today (21 august) on the back of your reference number. I will update my review as it is now almost 2 weeks of waiting. This needs resolving asap

Fast efficient service. Great communication

Good communication and helpful advisors.

Overall a professional service , just a few inconsistencies during process .
Too many people involved , and information was not easy to get on occasions which held up proceedings slightly.
Once completed it was fairly straightforward although the person who delivered vehicle knew nothing about the car or how it worked which was disappointing, the meagre handover was basic to say the least.
We are happy to a point with service and did speak to a couple of staff who made the process acceptable .

I contacted several leasing companies before deciding to go with Leasing Options, and from the outset, the whole experience has been fantastic. The team have been extremely professional, helpful and knowledgeable throughout the process, taking the time to explain everything clearly and in detail. I always felt that I knew exactly what to expect, with no pressure or confusion.

The car arrived sooner than the estimated delivery date, which was a fantastic bonus and made the whole experience even better. The vehicle was exactly as expected, and I was kept informed throughout the process.

The after-sales service has also been superb. Any questions I have had have been dealt with quickly and professionally, and the team have always gone above and beyond to be helpful.

Overall, I couldn't be happier with the service I have received from Leasing Options. From the initial enquiry through to delivery and after-sales support, everything has been handled professionally and efficiently.

I would definitely recommend Leasing Options to anyone considering leasing a vehicle. A genuinely excellent experience from start to finish.

I have recently taken delivery of my new Jeep - ordered through VIP Gateway but unfortunately leased through LEASYS. I had wanted a particular colour of Jeep which was in stock. LEASYS took over 4 days to come back with their finance offer, despite VIP Gateway saying it could be a matter of hours and possibly the next day. Due to their delay I lost the colour I was after and settled for white - which in all fairness looks lovely. I subsequently received my Welcome email which advised me I needed to register for my on-line account. The email also referred to the Driver's Pack which came with the car - actually, it didn't! So I tried to register my account but kept getting error messages. I called customer services who tried to help but basically ended up saying they hadn't seen the error message before and I had to contact Leasys Operations and get a case raised. I then mentioned I hadn't received a Driver's Pack and was assured they would send one out - STILL WAITING. Anyway, I received confirmation of a case being opened re registering My Account. Since then nothing. I eventually tried again on 12/08/26 and found it now worked. Why couldn't someone inform me rather than let my frustration build. On 13/08/2026 I had a conversation with Sarah at VIP Gateway (customer services) and yes, I did vent my frustration with LEASYS but this is not a negative reflection on VIP Gateway. Sarah contacted LEASYS and reiterated my frustration and disappointment only for LEASYS to say I now needed to raise my concerns in an email. Don't they trust their staff to action complaints received by phone - calls which are no doubt recorded anyway. I have always gone the PCP route for my last 5 vehicles and, foolishly, decided to go down the lease route this time. BIG MISTAKE, although this is primarily due to the UNSATISFACTORY service / support from LEASYS. Once they read this I probably won't ever receive my Driver's Pack, but it is all recorded that I didn't receive one, so if they try to charge me for the missing Pack when the vehicle goes back, they will have no joy with that. One EXTREMELY UNHAPPY AND DISSATISFIED LEASYS CUSTOMER!

Great service Martin Stratton was brilliant I would recommend anyone who wants to lease a vehicle please contact Martin at lease options 👍

I would like to formally express my appreciation for Jodie, who has consistently provided exceptional support during my calls. She went above and beyond to ensure that all my concerns were thoroughly addressed. Her professionalism, patience, and commitment to resolving customer issues were evident throughout every interaction.Based on the outstanding service Jodie provided, I'm givinh Leasys a five‑star Trustpilot rating.

Car arrived on time
Driver was polite and went through the car giving advice when asked
Very professional outfit
Thank you for an easy transaction

Great pricing and excellent customer service

The staff at Leasys are very helpful and friendly, the only reason I have not given them 5 stars is that our new Leasys lease car has already developed a fault within 3 weeks of us taking delivery :/

They sent over an incorrect invoice, agreed it was wrong sent out a credit note, but still took the incorrect funds. They even admit it takes 5 days to respond to emails, considering its finance, there accounts along with customer services are unhelpful.

Reasonable lease service throughout the 2 year period but return process is not fit for purpose .
Disagreed with Manheim inspector on some issues they identified and signed collection document based on this as the inspector recommended in which he informed me they would contact me to discuss . Not contacted by Fleasys but received an invoice raised by them with an imminent payment collection date.
Examples include
£457.00 for 13a granny charger apparently missing ( i only received 32a Type 2 cable) .
£499.90 for footwell carpet damage wear under brake/accelerator pedal.
I've now raised an official complaint and awaiting response .

Unfortunately a really pleasant experience soured by the end. Leasys use Manheim to inspect the cars at the end. The inspection was a farce with the inspector finding damage that wasn't there. I spoke to Nile from Leasys (the call was recorded) and he looked at the images and personally said he couldn't see any damage and not sure what the charges were for but still wouldn't be able to do anything and I had to raise my complaint with the BVRLA.
I've had numerous lease cars with different companies and have never been charged before.
I am glad I listened to previous reviews and cancelled my direct debit. I will be fighting these charges for non-existent damage. Also not sure how they are allowed to have a 'retired' trustpilot account with over 4k reviews, largely negative. Would not recommend unless you want a nasty surprise at the end!