As a first timer acquiring a car by leasing I was unsure what to expect and how to go about it. In fact the whole procedure was very straightforward and well supported by Leasys UK staff.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I couldn’t tell you what the customer service after care is like because having sat on the phone for over an hour being continually told how award winning and amazing they are I got cut off! The tap... Voir plus
L'entreprise a répondu
Someone wrote this further down and I have had the EXACT same experience. The worst I have ever had and I emailed them to which I had a response to say I would get an answer in 5 days which is us... Voir plus
L'entreprise a répondu
Iv found this company to be great ! Amazing communication car delivered it exactly what I wanted no issues or concerns ! Very very simple process for top teir cars !
L'entreprise a répondu
3,4
Moyen
449 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good experience completely ruined by the end
Unfortunately a really pleasant experience soured by the end. Leasys use Manheim to inspect the cars at the end. The inspection was a farce with the inspector finding damage that wasn't there. I spoke to Nile from Leasys (the call was recorded) and he looked at the images and personally said he couldn't see any damage and not sure what the charges were for but still wouldn't be able to do anything and I had to raise my complaint with the BVRLA.
I've had numerous lease cars with different companies and have never been charged before.
I am glad I listened to previous reviews and cancelled my direct debit. I will be fighting these charges for non-existent damage. Also not sure how they are allowed to have a 'retired' trustpilot account with over 4k reviews, largely negative. Would not recommend unless you want a nasty surprise at the end!
5 août 2026
Avis spontané
Réponse de Leasys UK
Hello Naeem,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
To enable us to review the concerns you've raised, please email your details to operations.uk@leasys.com and a member of our team will be in touch to assist.
Thanks for your patience and cooperation.
Leasys UK
Very easy to lease the car at the front…
Very easy to lease the car at the front end and the car was delivered on time.
The app however is very slow and not user friendly
4 août 2026
Avis spontané
Réponse de Leasys UK
Hello Jim,
Thank you for taking the time to leave a review. We're pleased to hear that you found the leasing process straightforward and that your vehicle was delivered on time.
We also appreciate your feedback regarding the app, as customer feedback helps us identify areas for improvement.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
First Class Service
From my first email enquiry to delivery of the vehicle all of my questions have been answered and more importantly someone at the end of a telephone when I had a specific question
29 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Jayne,
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience with us.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
A very easy and pleasurable experience
A very easy and pleasurable experience, with great customer service.
2 août 2026
Avis spontané
Réponse de Leasys UK
Hello Adrian,
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience with us.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Friendly communication
Friendly communication, straight forward process and competitive price
1 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Christine,
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience and found the process straightforward.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Best ever service
I place the order for the car which was fast and easy. The processing time was quick and the car was deliver on time. I will highly recommend this to anyone.
29 juin 2026
Avis spontané
Réponse de Leasys UK
Hello Shahbana,
Thank you for taking the time to leave a review. We're delighted to hear that you found the ordering process quick and easy, and that your vehicle was delivered on time.
We appreciate your recommendation and thank you for choosing Leasys UK. Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Sent me fraudulent invoice for damages…
Sent me fraudulent invoice for damages and debited cash from my account.
Submitted County Court claim and then they refunded the money.
After they received confirmation the claim have been marked as settled they have re-issued the invoice!
Obviously not paying and looks like we might be going back to court.
31 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Paul,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
To enable us to review the matter, please email your details to operations.uk@leasys.com and a member of our team will be in touch to assist.
Thanks for your patience and cooperation.
Leasys UK
As a complete novice not understanding…
As a complete novice not understanding procedure I was assured along the process
1 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Matthew,
Thank you for taking the time to leave a review. We're delighted to hear that our team was able to provide reassurance and support throughout the process.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
All the information I needed was given…
All the information I needed was given to me very clearly and professionally.
29 juillet 2026
Réponse de Leasys UK
Hello Barry,
Thank you for taking the time to leave a review. We're delighted to hear that you found the information provided clear and professional.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
The service is great when you actually…
The service is great when you actually talk to somebody. Telephone connections can be long and frustrating before you speak to someone - if it answered at all
22 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thank you for taking the time to leave a review. We're pleased to hear that you have received great service from our team, although we're sorry to learn that you found the telephone wait times frustrating.
We appreciate your feedback and will take your comments on board. Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Process worked ok, some letdowns with the car.
Process worked ok, receipt of the sign off documents was slightly delayed, but generally communication, support and delivery was good.
Declaration of a discretionary commission payment in the deal was late in the process.
Dissapointed that the car does not natively support apple/android play, and cant get the in built sat nav map to load. But i guess i should have researched better. Leasys was easy to deal with.
9 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thank you for your review. We're pleased to hear that you found the process easy and that our communication, support, and delivery were positive overall.
We appreciate your feedback and will take your comments on board. Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
The car was everthing I wanted and…
The car was everthing I wanted and expected.The ordering was straightforward and delivery as promised.
16 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thank you for your positive review. We're delighted to hear that the ordering process was straightforward and that delivery met your expectations.
Thank you for choosing Leasys UK. Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Very quick and polite with getting the…
Very quick and polite with getting the vehicle sorted and delivery arranged
20 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Rich,
Thanks for taking the time to leave a review. We're pleased to hear everything came together smoothly and appreciate you sharing your feedback with us.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Cowboy company - avoid at all costs
Yet another one star review.
My direct debit is due on 26th of the month. My June payment was taken on the 24th of the month with no prior warning. I called Leasys and they told me that the bank must of requested it early (which I know isn’t true). Contacted the bank and they said the merchant had requested it on that date and under the direct debit guarantee I was due my money back, which the bank did.
I contacted Leasys again and spoke to a lady called Jay. She said she wasn’t sure why it was taken early but she would investigate and come back to me. It’s now 5 weeks later and I’ve had no response. I had to make the payment manually for June. Checking my bank this morning (30th July) and Julys payment t hasn’t been taken! 26th was a Sunday so it should of been taken on 27th (next working day). I have emailed them this morning asking when they are taking it and I want to raise a formal complaint. I already have a case open with the FOS about a random road tax payment they decided to charge me (which after opening a complaint with Leasys they refunded and responded to me on the deadline day of 8 weeks exactly)
This company is an absolute joke and I’m unsure how they get away with their cowboy practices. The customer service is none existent!
And Leasys UK instead of your copy and pasted reply to my review which will no doubt be done in the next few hours, get someone to reply to my email and open my official complaint!!!
AVOID THIS COMPANY AT ALL COSTS. I’m not sure where any of the 5 star reviews come from as it’s just been hassle after hassle for me. I cannot wait to hand back the car and have nothing more to do with this company!
****EDIT TO LEASYS AUTOMATED RESPONSE**** no one has reached out to me regarding this matter since the 2nd July despite 3 more unanswered emails !!!! I have now raised an official complaint and yet to receive a response
30 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Kirsty,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met expectations and appreciate you bringing your concerns to our attention.
A member of our team has reached out to you regarding the matters raised in your review. If you require any further assistance, please contact us at operations.uk@leasys.com and we'll be happy to help.
Thanks for your patience and cooperation.
Leasys UK
My finance experience
So far, very pleased with my Leapmotor B10. The delivery period was 6-8 weeks and York Ward & Rowlett dealership made the whole purchase process very smooth and efficient. Leasys have provided the finance and all good.
30 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thanks for taking the time to leave a review. It's great to hear everything has gone to plan so far, and we appreciate you sharing your feedback.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
I had an excellent experience leasing…
I had an excellent experience leasing my car, and I especially want to thank Ethan Stone for his outstanding service. From start to finish, Ethan was professional, knowledgeable, and incredibly helpful. He took the time to answer all my questions, explained everything clearly, and made the whole leasing process smooth and stress-free.
His communication was excellent throughout, and I never felt pressured. Ethan genuinely cared about finding the right option for me and ensured everything was handled efficiently.
I highly recommend both the company and Ethan Stone to anyone looking to lease a car. Thank you for such a positive experience!
16 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Jhenny,
Thanks for taking the time to leave a review. We're really pleased to hear that everything went smoothly and that you felt supported throughout the process. We appreciate you sharing your feedback.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
This company is useless
This company is useless. They do not do what they say they will and do not respond to emails. I have been waiting for a credit on my account which they said would clear in my bank account within 3-5 working days, 28 days later no payment! I would not recommend this company to anyone else, and I do not think they are worthy of a 1 star
1 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Garry,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met expectations and appreciate you bringing these concerns to our attention.
To enable us to review the matter, please email your details to operations.uk@leasys.com and a member of our team will be in touch to assist.
Thanks for your patience and cooperation.
Leasys UK
Great customer service
Great customer service. communication through out from start to until I got my car delivered was excellent.
5 juin 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thanks for taking the time to leave a review. It’s great to know everything went smoothly and that you felt supported throughout the process.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
Could be better
All went well with sorting out finance and delivery time.The car when delivered had a damaged rear tail bar light and came with no instruction or service manual. Little dissapointing would expect better
20 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello Peter,
Thank you for taking the time to leave a review. We're pleased that parts of your experience went smoothly, and we appreciate you bringing your comments to our attention.
If you would like us to look into the concerns you've raised, please contact our team at operations.uk@leasys.com and we'll be happy to assist.
Thanks for your patience and cooperation.
Leasys UK
good value and good customer relations
27 juillet 2026
Avis spontané
Réponse de Leasys UK
Hello,
Thanks for taking the time to leave a review. It's great to know you felt well looked after, and we really appreciate you sharing your feedback.
Should you have any queries in the future, our team can be contacted at operations.uk@leasys.com.
All the best,
Leasys UK
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.