Leasys UK Avis 

WARNING....Do not under any circumstances deal with this company
I had a 2 year car lease with this shower. it was an absolute disgrace. They would never answer emails. same again with the telephone. No communication at all maybe get a reply to an email a week later
The customer service was awful.
after about 12 months of my 24 month contract. My wife was diagnosed with a serious illness. and needed an operation. long story short, I wanted to terminate the contract and pay the remaining amount in full, End of.
when they sent the Inspection team to look at the car. (Only 3000miles on clock) they found nothing wrong . took the car away. i paid the final balance.
then i got a bill for the charging cable which was still with the car. i eventually sorted that out. right game that was. Now 4 months later they say i owe for the final payment. luckily i have proof of payment.

what an absolute shower of shit. never again.

I have leased a Leapmotor c10 from Stellantis and the lease is through Leasys, after receiving the car I had to phone Leasys with a query, I got through to a representative very quickly and the lady who I spoke to was very helpful and friendly and went through my query thoroughly and to my complete satisfaction. I also downloaded the Leasy app which allows you to keep track of your contract, i would highly recommend Leasys to anyone looking for a new car.

I disputed an invoice from Leasys on 28 August 2026 and provided evidence immediately. They told me the dispute would be reviewed within five working days, but I never received any response. Despite the dispute being completely unresolved, Leasys still took £665.81 on 7 September.

On the day I returned the vehicle, I phoned to explain that I had only ever been given one key. Their own records confirmed this, and I was assured a note would be added and no charge would be applied. I was still invoiced for the key. I was also charged an early exit fee, even though I was in an informal lease extension where no such fees apply, along with additional charges that I believe fall within BVRLA fair wear and tear standards.

This doesn’t appear to be an isolated issue. Many other reviewers report that Leasys tells customers to email them, yet the email address they provide never replies. When you call, you’re told there is no direct line to the disputes team and that they are “busy,” but nothing ever progresses or gets resolved.

If you’re returning a vehicle, cancel your Direct Debit immediately. Otherwise, you risk being charged incorrectly and waiting weeks for your money to be returned.

Very poor handling, no accountability, and I would not recommend them. I genuinely wish I had checked their reviews before receiving the final invoice.

In short, do yourself a favour and avoid dealing with this company.

I saw the negative reviews and thought it couldn't be that bad, but it was.

Receiving the car went smoothly and the monthly payments were a reasonable price, I had no issues during the two years I had the car until it came to returning it.
I had taken good care of the car and tried not to worry when it came to returning the vehicle, and at first the chap from Manhiem seemed reasonable, until he went around the car and told me I had accrued over £1000 of damages to the car in the 7000 miles it had covered.
He claimed that there was dirt in the paint in parts of the car which had never been touched.
He also claimed that since the rubber door seals on all 4 doors had chafed the frame in identical places, I would need to pay for this manufacturing defect.
I was also told that I would need to pay £350 for a missed service, as the car should have been serviced one year after it had first been registered. I was unaware of this as I had serviced the car when the onboard computer told me to.

Leasys refused to negotiate, claiming Manheim are "experts" at their inspection, yet they had missed an obvious scratch on the wing mirror that I would have accepted and been happy to pay for!
I escalated the matter to the ombudsman and got the service charge dropped and a few other minor things, bringing the total down to around £700.
Leasys then proceeded to send me an invoice with another customers name, address, and totally different charges.
In the end I figured it was no longer worth the hassle and paid.

Dealing with Leasys was absolutely woeful with their long response times and refusal to negotiate, only sending generic copy pasted responses refusing to acknowledge my questions and concerns.

If you have unfortunately taken a lease with them, cancelling your direct debit once the lease ends will give you the opportunity to dispute the charges.

Please save yourself a headache and take a car from elsewhere, you have been warned!

The life cycle of leasing my car was 5 star until it came to returning the vehicle. The car inspector was lovely and highlighted my service log hadn’t been stamped and he said provided you have evidence there won’t be any issues.

I contacted leasy with evidence of services carried out under the maintenance plan I took out when I leased car through the agent. Zero communication from Leasy other than sending due invoice. I logged a formal complaint. I was then called by someone asking for the payment to which I flagged I had logged complaint. They apologised and said I wouldn’t be asked again until complaint resolved. I got a 4 week holding email saying still investigating - unsure why as it’s clear cut as services are now digital and don’t require a stamp. I’ve yesterday had a final demand email - advising I would be referred to collection agency if I don’t pay by mid September! Awful threat when I am in formal dispute. I called and the lady I spoke to was lovely and she apologised and said I should not have received the email and she would raise it to the complaints team. Based on date of their 4 week holding letter they are due to inform me of their decision by tomorrow….. tick tock Leasy! Horrendous service at contract end. Their processes need to change to reflect digital services. Give the inspectors tools to download from the car computer !! Faceless voiceless service for complaints. I would have had more respect if a human had called me and followed up in writing. Do not recommend

AVOID— APPALLING CUSTOMER SERVICE

I would strongly advise anyone considering using this company to think twice.

I have been left incredibly frustrated by the way my ongoing dispute has been handled. Despite constant chasing, repeated phone calls and numerous emails, I have struggled to get a satisfactory response or resolution.

What is particularly unacceptable is that, despite me explicitly requesting that payment not be taken while the dispute was ongoing, the company has now gone ahead and taken money from my bank account.

If you are considering using this company, I would seriously recommend looking elsewhere. Based on my experience, I would not trust them to deal with a dispute fairly or communicate with you effectively when something goes wrong.

Save yourself the stress and avoid Leasys.

Easy online finance docs.Car available after 14 days.⁰

I’m really happy with my new car and the delivery experience from Leasys. The car itself is fantastic and the handover was straightforward, so I have no complaints at all about the vehicle or getting it delivered.

Unfortunately, the experience since then has been much less positive.

My car was delivered on 16 June, and Leasys still hasn’t taken any payment from me. I emailed them on 10 August to try to find out what was happening, but I still haven’t received a response.

I have now finally received an invoice covering the first three months, but I have no idea whether my Direct Debit has actually been set up using the information I provided when I signed the lease agreement, or when the payment will be taken.

I also wasn’t able to set up my My Leasys account because the system wouldn’t recognise my details. It has finally allowed me to register today, but unfortunately the information showing on the account isn’t accurate and there are still no invoices available to view.

I’m particularly concerned because I’ve seen other reviews mentioning issues with payments and potential impacts on customers’ credit records. I obviously don’t want to find myself in a situation where Leasys’ administrative problems result in a missed payment or any adverse information being recorded against me when I have been actively trying to get this resolved.

It’s a real shame because I genuinely love the car and the initial delivery experience was very good. I just need Leasys to provide some basic communication and reassurance that my account is correctly set up, my payments are being recorded properly and that this won’t have any impact on my credit record.

I’m hoping this can be resolved soon, as I would otherwise have been very happy to recommend Leasys.

Shocking customer service, try to get in touch and nobody answers, been waiting 3 weeks for a reply and a few days for a reply on a document they sent that has an error on it.

lease car we have an electric 5008e less than 6000 miles on it 12v battery drained RAC called and replaced for cost of £270 next day then said has to return it to dealer who can not look at it for a further 3week's which leaves us with no car No help from Leasys after several emails no reply 2days hanging on phone until we get the right person to talk to who states no help towards a hire car and monthly payments will continue with no deduction. Will not use and advise no one else to as this has caused untold problems and stress along with added cost's to us Do not care about your issues or cost's as long as you pay the money

Great customer service from Luke. Very thorough, great communication, answered every question we had. Flawless and easy handover.

I leased the car April 2023. I will never lease again. This company have failed in every aspect of communication and help. No replies to emails = ignored. Unable to get through on the phone “the team are unavailable”. Even a signed for letter to Head Office was ignored.
Now I need to get the car an MoT because it was clearly registered at the end of 2022 but I did not get it until April 2023.
I had unexpected shoulder surgery and desperately needed an automatic but was flatly refused. I would never recommend this leasing company to anyone. In fact it has put me off leasing completely.

Excellent handing over, Jamie explained everything very clearly and went over all the functions in the car patiently with me.
Such customer service was exceptional.
I would recommend Eden Banbury without hesitation. Ellie took time to ensure the customer is more than happy before leaving.
Everyone were just very professional and gave their very best.

Not at all happy with Leasys.
They sent some documents that were password protected. The email was a donotreply so had to find a phone number and call when the text containing the password didn’t arrive. They said it was the responsibility of Carparison to send the text, which seemed wrong as their email said they would send it, but I was assured that this was the case. Carparison as expected said that it was up to Leasys, but did help by sending me unprotected documents. Carparison were great btw.
Leasys then took 2 weeks to perform a simple check on the lease documents, delaying the car delivery by 2 weeks. They said they were busier than usual, the standard, inexcusable excuse…

The offer for the vehicle was very competitive and served my needs perfectly. The offer was made and I collected the car just over a week later
All relevant information was provided upfront with more than enough supporting documentation for me to make my decision to proceed
The car, although very new into the country, is great to drive, with all the necessary additional features you could want, very good value for the price, what more could you want?

The process of leasing a car was simple, trouble free and very good communication.

Dealing with the customer service people was great after a mistake was made with an invoice I was send the guys in the office sorted it out pretty quickly and with apologies so no harm done
I would like to mention Omar in particular for his great service

It’s been nearly two months since the car was delivered. I have contacted Leasys by phone and email twice a week to activate my account and produce an invoice. It’s no way to run a business when a customer has to do the work. Avoid at all cost is my current view!

Very good communication from start to finish. I leased a stock vehicle and it arrived on time as promised. Everything was very straightforward, vehicle was handed over by a true professional who knew everything about the car.

Car id amazing handover guy was nice but didn’t know much was disappointed there were no car mats included or a welcome pack that I have experienced before