Leasys UK Avis 

One of the worst experiences of dealing with a finance company. I spent 3 weeks waiting for Leasys to approve my application. I was told this process would take 2-3 days. I have never encountered any problems in the past. In the end I was left with no other option but to withdraw my application and go with another company. I have an impeccable credit rating and was provided with no explanation for the delay. In fact I was continuously told they had text, emailed me when they had not. I would avoid dealing with them at all cost. No apology given.

Leapmotor Leasys UK efficiently sourced and organised my finance to privately lease hire a new electric vehicle, which is a dawn purple Leapmotor B10. I have been a customer with Leasys for over two years. It is reassuring that I already know how efficient and helpful they are. The customer service team are really nice people to speak with and I’ve appreciated that the staff communicate so well. This most recent private lease hire experience has gone to plan which has been very important with no time wasted. I highly recommend Leasys UK and the Leapmotor team.

Honestly so happy with the experience with them, from start to finish everything was done so smoothly and professionally. Communication was excellent at every single step and was fully updated at all times. When it came to dropping of the car I was informed the night before at approximate time and on the morning I was called to let me know they were on there way. They also checked in 2 times after the drop off to make sure everything was ok and the car delivered was a brand new car that has exceeded my expectations in every single way. I would seriously recommend them to anyone without any hesitation. Thank you

Historically always have great and speedy service from Leasys, always very happy with the assistance I get. A particular shout out to Arun for a very thoughtful and personal approach on his customer service. Thanks Arun.

Awful admin team.

They called me to chase my 1st payment without checking their own systems to check why payment hasn’t been made.

Called to raise a complaint. Offered me a gesture of good will. Called them on the 25/6 to see why I haven’t received the gesture and was told I would have it today 26/6. Shock not received it.

Also emailed them in the 27th May and not had a response to this date.

Shocking company. Can’t wait for lease to be over.
Will never lease with this company again.

My electric car didn't require a service until it was 2 years old, which was after it went back. However, the car asked for a check during the 2 year lease, and was taken to a main dealer for the check (this basically involved paying £200 to top up the screen wash, but that's another matter). Anyway, no 'service history' was issued nor required for this 'check'. The guy who collected the car said he needed the service history. I explained it wasn't due a service yet. He said to get a copy of the invoice, as they would charge me £350 until I could provide it. He even advised me to cancel the direct debit or it would be taken automatically and never refunded. They also charged me almost £200 for 'corroded' alloy wheels. I suggested they speak to the manufacturer regarding the warranty as this car is less than 2 years old with just over 10,000 miles on the clock. I have hires pictures of each wheel which are fine. Anyway, that's another matter. A copy of the £200 screen wash invoice was duly sent to the inspection company the SAME DAY the car was collected. Nobody was interested. Nobody was bothered. Nobody took ownership. 7 months and 54 emails later I had to pay over £600 under threat of debt recovery and adverse credit. They are only interested in outstanding fees. Nobody actually said "ah, we can see the copy of the invoice was sent the same day as collected, let's get that sorted out for you".The BVRLA (which stands for The Fox Guarding the Henhouse if you didn't know) don't even bother to reply. I should take them to small claims court so at the very least they have to waste a day travelling to my local court, but I've probably wasted far too much time already.

Please don't insult my intelligence by replying to thank me for my feedback or apologising for my experience. I only wish I had read the reviews first.

really good staff and thier phones are answered very quickly!

STEER CLEAR of this Lease company! After 4 years of a lease with 60,000 miles on the vehicle as agreed - The wear and tear bill came in at £2500 (some airline scratches and some tiny pin dents and some worn carpet on the drivers side where my feet rest during gear changes)! My local quote from a local supplier came in at £385! Who are these rip of merchants using to bring the vehicle condition to their required standard? - The collection driver advised me its going straight to auction! I wrote and asked for an explanation of charges on numerous times and my emails were all ignored - then I got sent a solicitors letter demanding I pay the outstanding balance! This by far is the worse company I have dealt with by far...,

We have a vehicle from these guys and they have single handedly destroyed our good credit file. They told us initially that the deposit for our vehicle has been taken and then all subsequent payments failed due to an incorrectly entered direct debit and we then had the merry-go-round of making direct payments whilst the DD kept on failing even though it was correct. Then 12/14 months after the initial payment was made and they said it was rejected and they placed a defaulted account status on our credit file. I only found out that there was monies owing when I contacted them to ask for the missed payments on our credit file to be removed. The collections department are the most disorganised bunch I've ever come across and the internal systems they use are ineffective. As a small business then don't attempt to lease a van from these guys.

Terrible at trying to get money back from them when you have a credit on your account. No one ever answers phonelines at collections 0344 225 0970.

Very poor experience - car broke down 7 days of receiving a brand new 26 plate vehicle. They have done nothing to help rectify the situation. No offer to help contact the dealership or helping get a curtesy car . 5 days without a car now. Yet still questioning us for payments

I leased a car for 2 years through Leasy"s. The process from start to finish was seamless. When i had a query, the staff were extremely helpful and a pleasure to deal with. I would definitely recommend Leasy"s to friends and family.

The worst leasing company I've dealt with in the UK.

Be extremely careful before signing an agreement with them. They seem to find a way to charge customers for everything, including unexpected fees that are not clearly communicated in advance.

Customer service is also very disappointing. Getting a response is incredibly difficult, and meaningful assistance only seems to happen when you escalate the issue or threaten formal action.

In my case, I was charged without any prior warning, email notification, or explanation. Only after I complained did they acknowledge the lack of communication, but they still refused to take responsibility.

I would not recommend this company and would strongly suggest reading every clause of the contract before committing.

It was a seamless process throughout, staff where very helpful and kept you informed the whole way.

Send out a vehicle with no faults on it. My driver has had his van 5 days and it has a power steering fault and not to drive it. We have tried ring Vauxhall with no luck now getting our broker to deal with this as it is costing us £400 per day on lost work.

Leasy's well if i could give a ZERO i would. WARNING DO NOT LEASE A VEHICLE WITH THEM.
everything fine until the end of the lease there collection company couldnt collect as it was the approach to Xmas
they then had the cheek to charge £700 for service book not completing could prove it was serviced however it was done by a MAIN Dealer and since 2024 DSRs bases which is now industry standard. They also decided to invoice for a Daily charge for going past the contact date which was due to them not collecting
The lease had ended
I did not consent to any extension
You had been advised the vehicle would be uninsured and unused
The vehicle was awaiting collection by your own appointed agents
Emailed 23/2/26 about the additional charges but settled everything else with them no response to an official letter they have now sent to collections giving 2 days to pay unable to get through on the phone for collections the company is a Joke and will be taking this further and the press

Admin is a mess. PCN was debited from my account (incl. Leasys markup fee) but not paid to 3rd party. Instead my details were passed on and PCN escalated to multitude of
original amount plus threat of court proceedings. Sent Leasy documents with the promise they would pay and never received a confirmation that they did pay.

Also, one monthly payment was missed and Leasy failed to notify me of any arrears. Note that all subsequent payments were debited from my account. Only found out I missed it after Leasy contacted me by phone 6 months later. By this time the missed payment was reported to credit agencies and was now having a adverse impact on mortgage application. Paid the outstanding amount and more than 30 days later they still cannot allocate the payment. Shared bank statements and payment confirmation but I’m not getting any replies. On the phone all I get is “treasury will look at it today and contact you”. Awful experience!

Lovely car to drive. Very comfortable and interior of very high standard. Feel very safe in it. Everyone who worked with me was very professional

A member of the Operations Team, namely Arun took Ownership of my problem after a number of emails previously sent resulted in NOT having the Credits Reimbursed to my Bank Account..... Well done Arun 👏 your listening and execution of raising the reimbursement was a reassuring experience and Brilliant Customer Service 👏