Letterfest Avis 

I made a mistake with my order and I needed it canceled. Marie from customer service was able to track it down and cancel the order for me and gave me a refund. Friendly and fast service!

I ordered a Watercolour Wedding Sketch of the venue of my son's wedding. The final result is wonderful and Marie was very helpful throughout the process. Delivery was quick after we approved the draft.

I have ordered several gifts from Letterfest. Lovely products which all the recipients have been delighted with! Great customer service and fast delivery. Highly recommend.

Disappointed. Got the house print and most of the lovely house was cut off. The actual size of the house drawing was so small that you can't even tell it's the same home. I agreed to the proof as I didn't have time to wait for changes to be made, but I won't use them again. This is just a computer image and not the "hand drawn" I was expecting. .

Lovely present for daughter. Thank you.

The product arrived (a memorial pebble for my dog Lemmy) and I LOVE it. The quality is fantastic and it's perfect. the communication and delivery were all very professional and timely. Thank you

Kirsty was fantastic at helping me personalise a book, really went above and beyhond. Charlotte was prompt at replying when I had additional questions. The illustrations and book itself is beautiful and great quality. Would highly recommend the company and the customer service.

Our grateful appreciation for exception work and customer service to Trina, Krystyna, Crystal and the team of skillful artists that produced a perfect family portrait for us. Letterfest go above and beyond to ensure their customers are delighted with every detail of their work. It is a pleasure to deal with them as you can be sure they will listen to your request and provide something spectacular.

The stones i got with my dogs names on were amazing, highly recommend them for lost loved ones...Charlotte and Lillian were absolutely so understanding and helpful....would recommend letterfest to anyone....

$25 shipping fee and still takes over a week to be delivered. For a sheet of paper. What a scam. Better off gong on Etsy or printing one yourself...

For reference, I ordered a print of a picture in watercolor.

I bought a watercolour print for my wife for our wedding anniversary.

The finished product is absolutely amazing!!

Great service too.

Beautiful wedding present !!
Thanks to Trina for all your help and making the little tweaks for me !

After paying over £100 for a "supposedly" hand drawn sketch of one of our favourite wedding photographs, the proof I received was more than disappointing!
Firstly, this has quite clearly been AI rendered and even worse the image hasn't even been rendered well! Both me and my wife have come out with distorted faces, I've got a big area of hair missing on my head and my wife came out looking brunette when she's blonde!
Safe to say I wasn't happy to proceed with the proof and Letterfest came back to me with a 2nd proof that just had the color tones changed and nothing else!
This is something I would never have out on display and for that reason I've requested to have the order cancelled and a refund issued... I'm still waiting for Letterfest to acknowledge my request and for them to refund me! Avoid at all costs.

Edit...
Finally had my refund acknowledge but I've only been issued a partial refund to "cover the artists time". Both this company and so called artist should be ashamed if this is the caliber of work they are happy to sell. If this truly was hand drawn then the quality is appalling and now I've had to lose money and i haven't even received anything for the privilege!

Wish I had never seen them!
Terrible company, terrible product and terrible experience... be warned!

Purchased a personalised pot last week which arrived quickly and very satisfied with personalisation. However spotted identical pot in Nottcutts garden centre for £6.99 which means I have been charged £25.01 for the engraving which seems very steep. P&P price was extra. Feel a bit ripped off! I wrongly assumed pots were bespoke to Letterfest

I am vey happy with my final product. The customer service team was efficient. They responded quickly and readily made adjustments. Their communication made me feel valued as a customer. All communication was through e-mail and I still had personalized care.

The customer service team was very responsive and the turnaround time was super quick. The price was also reasonable for a custom piece, and it turned out great. We will order again if we ever need a similar art piece!

Loved the painting and the service! Such a great gift idea.

I ordered a personalized gift from Letterfest and was impressed with the quality and attention to detail. Despite some minor issues with ordering, the team was quick to resolve it and the delivery exceeded expectations. Lovely product with thoughtful designs. Overall, a reliable service that I’d recommend, though there’s room for improvement.

Spent over £100 on a hand sketched water coloured mothers day gift.

The "glass" in the frame was plastic and scuffed.

The paper off center leaving a line down one side.

And more importantly, the image has very clearly been printed, with an often crude thick pencil outlining that leaves gaps between the colour and the outline.

You can see the stepping in the printed outlines in certain parts of the image, the more I look at it the more I suspect it might not even be properly water coloured.

It's definitely getting passed through some sort of software/AI filtering to achieve most of the detail within the picture.

Mother's Day gift ruined!

AVOID!!!!!!!

The selection is outstanding but what really shines is their customer service. I bought a stone in memory of a friend’s dog who passed. Although the company does not have the option to enclose a gift card at this time their customer service representative, Lily was fantastic. She offered to send an email with a gift message, followed up on the correct day and sent me an email to let me know that the email was sent to my friend. Just fantastic!