Letterfest Avis 

UPDATED: The order arrived just on time (one day before father’s day) and Charlotte from customer service was very helpful. Overall, I am satisfied with the product, the book is really nice. The experience was not the best, as I did not receive any updates or information for the first week.

INITIAL RATING: I ordered a book for Father’s Day a week ago and have yet to receive any updates on its status. I tried contacting customer service, but it’s just an unhelpful chatbot. I also emailed them, only to receive the same automated response saying someone would get back to me within 12 hours… and still nothing.

At this point, I have no idea where my order is, if it was ever processed, or if this company is even legitimate. The lack of communication is unacceptable, and I’m starting to suspect this might be a scam. Very disappointed.

Update after their response:
AVOID THIS SCAM AS THEY MAKE AN EASY 20 DOLLARS IN NONREFUNDABLE FEES FOR THEIR "CUSTOMIZATION".

Before getting a partial refund, Letterfest continued to insist they did not use AI or filters. Yet when asking for adjustments in coloring, again - the lines for the illustration were also adjusted. The "sketch" they sent over was just a line filter applied to the image in a faded grey scheme (not even dark and solid lining like their example illustrations).

Original review:
I recently purchased one of their custom illustrations and am in the proof phase.

Per their FAQ:
Each illustration starts with a hand-drawn digital sketch based on your photo, which is then enhanced by our talented artists, adding unique details and personal touches. We never use AI or filters—just authentic craftsmanship from our team. The final artwork is then printed on high-quality, acid-free artist paper.

From the proofs and the way the artists addressed my first round of request changes, it is so so obvious that my original image was simply passed through a filter. With the first proof, I wasn't sure because it could've been an incredibly detailed artist, but when they attempted to make changes per my request, the only changes were playing with color and saturation settings.

I definitely will not be purchasing this kind of render as a gift as it is nothing like the listing photo examples. With this kind of product, without the actual artist illustration work, you can easily apply filters yourself.

We have used Letterfest for engraved terracotta gifts on special occasions. Ordering is simple, including changes to standard format, communications are excellent, and the product is very pleasing. Little touches like including gold marigold seeds with a Golden Wedding gift are part of their style.

The pebbles are amazing. Thank you so much your service is so efficient and reliable.

ordered expedited service may 15. its may 29 and still hasnt arrived. No one can tell me when i can expect it to arrive. They have no idea where the order is. dont have accurate tracking (just keeps updating to the following day...for the last 6 days)
Do yourself a favor and go with Etsy for this type of stuff. Or literally anywhere. Customer service is just some ai chatbot BS that doesnt even provide the correct info (sent me invalid order links, cant answer my question about when i can expect this order to arrive) The stuff is cute, but dont bother if you expect it to come.

This company delivered a high quality product and was very accomodating when I needed to make a couple changes. Book was delivered on time and our whole family was so impressed and loves it!

Charlotte was great, she helped me find my order after I mistakenly sent the proof to a non working Email and got it sorted out and shipped to me less than a week later

I ordered a bespoke Watercolor House Sketch. They were very kind and willing to customize as I requested. Everyone was positive and willing to go above and beyond to customize this meaningful gift. I 100% recommend and already planning to get more gifts from them.

I ordered a personalised plant pot and seeds for an 80th birthday gift. Unfortunately the plant pot arrived in pieces, broken in transit.

I got in touch with Letterfest on the Monday and requested to understand the next steps. Marie responded quickly, apologetic (for something that was clearly not their fault) and advised that Letterfest would send another plant pot soonest.

The new plant pot arrived on the Friday and thankfully in 1 piece! More than happy with the pot and the customer service from Marie. Would most def purchase again and recommend!

Absolutely amazing service and fast delivery. We ordered 13 engraved plant pots and every single one came perfect! We always use Letterfest every year and are always happy! Thank you again!

We were very unhappy with the memorial stone we received, our dogs name was unreadable if you were more than 2 feet away . We contacted customer services at which point they asked us to send photos , which we did . They have never got back to us and indeed I think they may have blocked us .Please do not buy from this company .

Fantastic customer service. I purchased a watercolor of a friend’s house and a frame as a gift. When they arrived, the frame was broken, but the print was OK. They responded immediately when I sent them an email and they replaced the frame within a couple of days, I would definitely recommend this company and I will use them again.

Worth every penny. Bought as a wedding gift for my best mate. Quality is perfect and great communication throughout. Would highly recommend.

Had to contact them about an order, because I found a better option they offered. Their customer service was outstanding, and took care of switching my orders.

Maybe this will get your attention! There have been 7 email exchanges between Letterfest and myself. I placed an order for a Mother's Day gift on 5/1/25 which was immediately followed up w/an address correction. I was assured by: "Lily" that my gift was being mailed to our new address in SC and not NJ. 'Still haven't received my purchase. So dissatisfied w/your company.

.My order was never delivered, and I’ve tried contacting the shop multiple times without any response. The order was a watercolor illustration of my mother and my baby — a special Mother’s Day gift for my mom. I’m very disappointed. It I will not recommend this shop.UPDATE: the customer service contacted me two days after this post and she was able to help me by sending a replacement which this time arrived without problem thanks
Changing the rating from 1 to 4

I just wanted to write and say thank you. The silver wedding engraved anniversary outdoor pot arrived today and it’s beautiful. It really is something special. I originally saw your advert on Facebook and I’m now thinking for whom I can buy more personalised pots for! I showed the pot to my partner and they said, wow, thats a really lovely gift! And thank you to Marie, you swiftly replied the evening of my order and rectified my mistake of submitting the wrong date for engraving. Tip Top all round. I’ll definitely be ordering again. Thank you Letterfest. EMJ

Helpful and understanding - I had a problem with an order and Letterfest were very quick to respond to my query and to send out a replacement stone for a much loved dog. Brilliant service - I have ordered from them before and will do so again. Thank you so much!

I cannot praise Letterfest enough!
I ordered a Mommie & Me portrait last week, hoping it would arrive for my daughter in law’s Mother’s Day. I actually recd the proof on Sunday, and went back & forth a couple of times asking for some changes.
I received it today, Thursday, in time for Mother’s Day
It’s perfect, very well done!
Thank you,
J Laureiro

Great product and great service. I ordered two of these, and one turned out perfect. The other one I realized I needed a lot of changes with and their service was super accommodating in getting me exactly what I needed.